Name: Medical Guardian
Rating: 4.1

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Verified Customer

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larry lattina

not had any problems. they were easy to set uo

5 years ago

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William Witt

It works very well and it is great to have a backup

5 years ago

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Hugh Klein

Prompt, excellent service and no problems.

5 years ago

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Kathleen Holtz

We haven't needed to use the system, so we have no idea how well it is going to work.

5 years ago

Reply from Medical Guardian

Kathleen, thank you for your review! We thank you for choosing Medical Guardian to provide you with security and peace of mind. Thanks again for your review, and have a great day!

May. 22nd, 2019

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Verified Customer

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Ricky

Because there is no tech support after 9pm. I guess no one would need help after 9pm. Good job !!!!

5 years ago

Reply from Medical Guardian

Ricky, thanks for the review! We are sorry you found your customer service to be unsatisfactory. We take your feedback very seriously and will look into your experience. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

May. 22nd, 2019

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Verified Customer

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Catherine P. Marschner

Great service; good for hard of hearing people; easy to use and follow-up

5 years ago

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Carolee Meisinger

I have not had to use the service but testing has gone well

5 years ago

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Patricia Dunham

I never hooked it up or used it we've moved do not intend to use it so stop charging for something I've obviously never hooked up or used.

5 years ago

Reply from Medical Guardian

Patricia, thank you for the review! We are sorry you found the cancellation procedure to be unsatisfactory. We take your feedback very seriously and will look into your experience. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch to help you finalize your cancellation! Thanks again for reaching out!

May. 22nd, 2019

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Danny

They speak English and very accommodating

5 years ago

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Harry Evans

ease of use, but not sure it's always working-test on monthly basis; Lock box doesn't work

5 years ago

Reply from Medical Guardian

Harry, thank you for your review! If you are unsure about the functionality of your system, then please feel free to test it more frequently than once a month. We do NOT charge our customers additional fees for pressing their button and would happily take your test calls at whatever frequency gives you peace of mind. We are sorry you are finding your lockbox to be unsatisfactory. We take your feedback very seriously and will look into your experience. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

May. 22nd, 2019

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Guy Mesquite, TX

The service is very convenient and quick.

5 years ago

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Anonymous Joplin, MO

Customer service is very thorough and the GPS capabilities are excellent.

5 years ago

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Janet Rock Creek, OH

Customer service answered my questions very quickly.

5 years ago

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Lynn Freedom, PA

Customer service responds quickly and they are very polite.

5 years ago

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Michael Redding, CA

Products & Service/ price. Quality. Good support. Easy use.

5 years ago

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Debra Dyer Tampa, FL

Equipment arrived on time and was easy to set up

5 years ago

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Claire summers Marietta, GA

Always respond promptly and politely when device drops

5 years ago

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Jerry stanfill Carrollton, TX

Technical support very courteous and helpful

5 years ago

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Anonymous

They have been very connected with us.

5 years ago

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Anonymous

Medical Guardian is a reliable company that I can count on.

5 years ago

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Asela Hollywood, FL

Customer service was very professional and courteous.

5 years ago

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Sally Amboy, IL

The device and service is very reliable.

5 years ago

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Jean Hovland, MN

The company answered my alert calls right away.

5 years ago

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Gertraud

Response is immediate, even if activated by error

5 years ago

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Mary Estock

Helpful staff. Easy return policy. Quick response.

5 years ago

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Verified Customer

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Dorothy Pagliughi

Equipment functions better and doesn't activate by itself

5 years ago

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annettemifsud

response time was quick upon our last call

5 years ago

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Nadine Scarlett

always there in a matter of time on the phone

5 years ago

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Liz Burton

Excellent product & service, great staff, reasonable price

5 years ago

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Leslie Brannman

I touched the button and they came right on

5 years ago

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Frances

Feeling safe at home and elsewhere. Courteous support

5 years ago

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Steve Bechtol

Great customer service. Product arrived in a timely fashion

5 years ago

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Carol

Product allows me to travel alone without worry.

5 years ago

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Cris MacKenzie

Followed their contact decision tree until someone was contacted and responded

5 years ago

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Anthony Bingmon

GOoD customer service & friendly. Keep up the GOoD work.

5 years ago

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Anonymous Las Vegas, NV

There is a quick response with Medical Guardian.

5 years ago

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Dave

The customer service answers my questions.

5 years ago

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Anonymous Tuttle, OK

Test it when it was first installed and I think the device is convenient.

5 years ago

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Sydney Lebanon, OR

The equipment is made simple and easy to use.

5 years ago

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Clarence New York, NY

I haven't had to use it yet but I've tested it and it's worked fine.

5 years ago

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Anonymous Dover, DE

It took a while for the operator to answer but the customer service is very helpful.

5 years ago

Reply from Medical Guardian

Thank you for the review. We are happy that you are satisfied with your customer service experience overall. If you want us to take a closer look at response time for your device, please reply directly to this message with your full name, address and phone number and we will look further into your concerns. Any information shared in your response will not be posted publically. Have a great day!

May. 1st, 2019

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Verified Customer

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Dean Camarillo, CA

I wear the device day and I hardly know it's there.

5 years ago

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Anonymous

The equipment is convenient and they respond quickly.

5 years ago

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Jim

The customer service is really good and really nice.

5 years ago

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Joanne

The equipment is easy to take with me when I'm out.

5 years ago

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Richard

It's accessible anywhere. It works like they say it does.

5 years ago

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Esther Magnuson

Good customer service good product simple setup

5 years ago

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Edith Foley

Because it is easy to use and I can take it with me.

5 years ago

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Charlene mcmakin

I fill saver that my mom has it with her

5 years ago

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Catherine Welch

very attentive and helpful staff/made one big mistake in sending supplies

5 years ago

Reply from Medical Guardian

Catherine, thank you for your review. We hope we were able to get this issue resolved for you. If any outstanding issues remain, please reply directly to this message and we will be in touch.

Apr. 30th, 2019