Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Tony Temple, TX

When I pressed the button, they answered the phone in 20 seconds.

5 years ago

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Shirley Westville, FL

They are always very nice and answer all of my questions. I love the quality of the device.

5 years ago

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Gilbert Delray Beach, FL

It does what it's supposed to do. I've tested it and it works fine.

5 years ago

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Donald Mollet

Many difficulties getting on web site. Does not function in some areas, e.g. Central CA Coast.

5 years ago

Reply from Medical Guardian

Donald, thank you for your feedback. We're sorry that you've had difficulties with your Medical Guardian device. We will have a member of our Customer Care team reach out to ensure everything is functioning as it should. Have a great day!

Apr. 10th, 2019

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Verified Customer

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Beulah Leflore

Quality Service impressive product and warranty

5 years ago

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Geane lee

It has a GPS so my son can get all the info.

5 years ago

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Anonymous

It takes a while for them to respond when you push the button.

5 years ago

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Verified Customer

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Carlene

The wrist band is big and bulky and I can't get the lock box to work at all.

5 years ago

Reply from Medical Guardian

Carlene, thank you for reaching out. We can certainly help you with both of these concerns if you provide us with a bit of additional information to locate your account. Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

Apr. 8th, 2019

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Anonymous Nashville, IL

They sent me bad paper work, they didn't send it with their name on it.

5 years ago

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Verified Customer

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Gerri Nivens

Very professional in boarding and simple!

5 years ago

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June Tomball, TX

The value of the product is good, but the unit is a bit heavy.

5 years ago

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Charlotte Piedmont, AL

I don't like that I can only use the device at home.

5 years ago

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Ann Fenchock

The watch is very bulky I would like it much better if it were slimmer

5 years ago

Reply from Medical Guardian

Ann, thank you for your review. We offer a variety of products to meet the needs of our customers and may have a device better suited to meet your needs. If you are interested in hearing about other device options, please reply directly to this message and we will have a member of our Customer Care team reach out. Have a great day!

Mar. 27th, 2019

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Verified Customer

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Ruth

We've only had to "test" it but they are very responsive!

5 years ago

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S. Postol

Instant phone follow up and polite members. Lite fob.

5 years ago

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Brana

Customer service was very helpful in getting the device set up.

5 years ago

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Mary Stearns

They were efficient they answered questions timely

5 years ago

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Rachel Morrison

Easy to set up, and give our family peace of mind.

5 years ago

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L. Kelly

Because the system is Bright and such a helpful aide!

5 years ago

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Anna G. Hannah

Efficient, friendly staff, quick installation of product

5 years ago

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George Stuckey

Because it works every time, and the service is great.

5 years ago

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Bill Martin

Very good customer service. Please take people to deal with.

5 years ago

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Verified Customer

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David DuBois

I didn't know I had to carry the speaking into/cell phone size box aling with the pendant

5 years ago

Reply from Medical Guardian

David, thank you for the feedback. We offer a variety of devices to meet the needs of our customers. We offer devices designed for on-the-go use that allow you to just carry the wearable button. If you are interested in hearing more about other product options available to you, please reply directly to this message with your account information. This would include your address and phone number. Any information shared in your response will not be posted publically. Thanks again for reaching out!

Mar. 14th, 2019

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James F Stoddard

Efficient ,Prompt, Courteous, what else can I say

5 years ago

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Sandi Anderson

Promptness and courteousness of service.

5 years ago

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Rita Weissman

5 years ago

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Paul Lane Tomball, TX

saved my life after passing out and falling

5 years ago

Reply from Medical Guardian

Paul, thank you for the review. We're happy to have been there for you when you needed us. Stay safe!

Mar. 8th, 2019

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Verified Customer

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Marilyn rantala Fox Island, WA

Haven't used it much but getting signed up was a pleasant experience!

5 years ago

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Frances Cicali Riverside, NJ

Setting up was fine. Fortunately we have not had to use it. Except for checking.

5 years ago

Reply from Medical Guardian

Frances, thank you for your review. We are happy to hear that you have not had to make use of our services as of yet. Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with our customers.

Mar. 6th, 2019

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Verified Customer

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EMMA LIVELY Allen, TX

EXCELLENT INFO AND SERVICE. SHE WAS SO SMART AND NICE.

5 years ago

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Catherine

Had to call 3 times to get a problem solved everyone had different answer

5 years ago

Reply from Medical Guardian

Catherine, thank you for your feedback. We apologize for the confusion that you faced when calling in. We hope that we were successfully able to resolve your concerns in the end. If any outstanding issues remain, please reply directly to this message with your full name, address, and telephone number. Any information shared in your response will not be posted publically. Feel free to provide any additional context about your problems. Thanks again for reaching out.

Mar. 8th, 2019

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Verified Customer

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carol geller

quick response on false alarm - called all my contacts

5 years ago

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Betty Rivera

Customer service and product quality and guarantee

5 years ago

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Zoe Ann Brown Cleveland, OH

I feel secure knowing help is available if needed.

5 years ago

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Anonymous

I have inadvertently triggered it several times and the service was excellent.

5 years ago

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Irene Young

You have prompt and courteous staff, that's what we need.

5 years ago

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Juanita Clark

It's pretty convenient and I haven't had any problems yet.

5 years ago

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Joyce I Macduff Palmyra, NY

It is easy to use and set up. The support is excellent.

5 years ago

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Mary Rutledge Dothan, AL

I call them to test it and it turns out well.

5 years ago

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Earlene Martin Hawkins, TX

My mother is happy with it and the device works.

5 years ago

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John And Kathy Mailloux Pewaukee, WI

The device is compact and looks decent on my table top.

5 years ago

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Margaret Ward Moscow, ID

It seems to be very effecting for 350 feet, and everybody I first joined was polite.

5 years ago

Reply from Medical Guardian

Margaret, thank you for the review. We're happy that you seem satisfied with our service overall. Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with all of our customers.

Feb. 28th, 2019

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Verified Customer

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Anonymous Burnet, TX

The device works well, and customer support works fast.

5 years ago

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R.D Fort Myers, FL

One time I failed to put the unit on the charger and they became aware of it and gave me a call.

5 years ago

Reply from Medical Guardian

RD, thank you for the review. Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with our customers.

Feb. 28th, 2019

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Verified Customer

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Randall Lee Smith Halethorpe, MD

Once a month I check the system and they answer right away.

5 years ago

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beth

they are quick to answer calls and give satisfactory responses

5 years ago

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Lynn madon

Great products and great customer service

5 years ago

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Linda

As advertised ..quite sensitive but better that way.

5 years ago

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Jan

Because good customer service. Product is easy tto use.

5 years ago

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Frank Meccia

easy to use, immediate response and decent cost

5 years ago