Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Gail New Hyde Park, NY

Answered quickly called replacement equipment

5 years ago

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Robert Riccelli San Jose, CA

Agents have been very responsive when I call

5 years ago

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H Henderson, NV

Good product and reliable and light weight.

5 years ago

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Gloria Echols Columbia, TN

So far everything is as expected -- good service.

5 years ago

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Cathy Columbus, IN

customer service assistance when called.

5 years ago

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Aaron Monday New York, NY

I only used them once but they came pretty quick.

5 years ago

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Mike Self

really bad thing that person has to remember to take the device with them outside home. thats why they have it!

5 years ago

Reply from Medical Guardian

Mike, thank you for the feedback. We completely understand how difficult it can be to have to remember to take your device with you when you leave the house. Our new Freedom Guardian offers users a medical alert device in the form of a wristwatch. In addition to being a discreet and stylish option for our customers, it's easier to remember to bring with you when you leave the house since you can always wear it throughout the day. If you are interested in hearing more about the Freedom Guardian, please reply directly to this message with your phone number. Any information shared in your response will not be posted publically. Have a lovely day!

Jan. 2nd, 2019

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Patrica L Gresham, OR

It's convenient to wear and you can use it in the shower too which is good.

5 years ago

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Joy Ash Sacramento, CA

Value and service . I like the security of the system.

5 years ago

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George Zotos Utica, MI

Excellent response and caring employees.

5 years ago

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Lindy Kerr Ignacio, CO

They always responded and in a helpful way.

5 years ago

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Eloise Saint Johns, MI

When we set up the system that all went well. It's easy for my mother to use.

5 years ago

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Joseph Brockway, PA

It needs a lot of charging, but it's a pretty good system.

5 years ago

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Catherine Milton, FL

Every time I go to test it, it doesn't take forever for somebody to call.

5 years ago

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Joseph

The device is convenient and very easy to use.

5 years ago

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Ann

Everything is fine. I'm very satisfied with the security.

5 years ago

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Anonymous Lawrence, KS

The customer service was a bit garbled when I checked the device.

5 years ago

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Myrna Pooler, GA

The customer representatives are always there.

5 years ago

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Jean Bell

Excellent customer service and easy to use and understand.

5 years ago

Reply from Medical Guardian

Jean, thank you for the review! We're happy to be of service and that we are able to make things easy for you.

Dec. 12th, 2018

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Friend Spokane, WA

Haven't had to use them yet, but very friendly and helpful when unit is tested.

5 years ago

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David Yohe Salt Lake City, UT

Ease of doing business with and knowledgeable

5 years ago

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David Mondrall Spring Hill, FL

Answers promptly and the GPS works great

5 years ago

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Sheryl amatucci Canton, MI

Excellent support staff and easy to use product

5 years ago

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Jutta Rawcliffe Fredonia, NY

Haven't needed them but they made it easy to sign up and explained things well.

5 years ago

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Yvonne McPherson Augusta, GA

Products are easy to use for my elderly parent

5 years ago

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Carol Kreisheimer Wauconda, IL

Very polite and helpful.when I set up the unit, and the testing of unit.

5 years ago

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JERRY GORACKI Lake Elmo, MN

EVERYTHING IS AS ADVERTISED, WISH IT DIDN'T NEED A LAND LINE.

5 years ago

Reply from Medical Guardian

Jerry, thank you for the review. We're happy that you like your Medical Guardian device and service overall. We do offer a variety of devices that do not require the use of a landline. If you are interested in hearing more about our other devices, reply directly to this message and we will be in touch. Have a great day!

Dec. 13th, 2018

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Gloria B Tucson, AZ

Exceptional customer service and product!

5 years ago

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John Turner

Pleased with their quick response while testing this.

5 years ago

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Frank Pinellas Park, FL

Very easy to use. Customer service is excellent.

5 years ago

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Retired Wilmette, IL

The other carrier couldn''t hear me just a fee yards away.

5 years ago

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Margaret Eureka, MO

Customer service is always willing to help. The service is a little bit expensive for what it is.

5 years ago

Reply from Medical Guardian

Margaret, thank you for the feedback. It’s wonderful to hear our customer service is helpful, as we exist for no other reason than to serve our customers and their families. While our service may not be in the cheapest in the industry, we offer a variety of different packages that can fit your wants, needs, and lifestyle. Thank you for choosing Medical Guardian—we look forward to continuing to support and protect you!

Dec. 6th, 2018

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Anonymous Philadelphia, PA

When I wear the medical bracelet, it creates a burn on my wrist. The service is convenient.

5 years ago

Reply from Medical Guardian

Thank you for the review. We're happy to offer you convenient service overall, but certainly don't want the wrist pendant to burn or otherwise hurt you. Many of our devices offer user-replaceable wristbands. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Dec. 6th, 2018

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Louise Port Henry, NY

Customer service helped me set up the device very easily.

5 years ago

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John Cockeysville, MD

Quality of service, customer service, Delivery

5 years ago

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Frederick W Wood

Very efficient & knowledgeable also courteous ok

5 years ago

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Patrick Cagle Cleveland, TN

No issues and the customer service is wonderful

5 years ago

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Karen Louisville, KY

Called me immediately when my mother fell

5 years ago

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Gwendolyn B. St Louis, MO

Calming, patient,on the spot, quick and assuring response.

5 years ago

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Deb Hurst Hartford City, IN

I like their service & response times

5 years ago

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Gail Layden Belvidere, NC

Very helpful and i luv how the system works.

5 years ago

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Tyrone P. Staten Island, NY

Excellent customer service.Easy set up/activation.

5 years ago

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Mary Hayes Rochester, MI

product and customer servie are very good.

5 years ago

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Lisa

Great phone customer service and very easy to set up and test

5 years ago

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Teresa DeSalvo Maspeth, NY

I am happy to have Guardian, and I know it is reliable.

5 years ago

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Lee Tekamah, NE

We just got it and have only tested it once but responses have been good

5 years ago

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Donna Raasch La Grange, KY

Thonk they dont live up to their ads, need to be clearer for age of customer base

5 years ago

Reply from Medical Guardian

Donna, thank you for the feedback. Would you be willing to provide us with some additional information about your concerns with our ads? We would love to clarify our content so it is clearer for our customers. Any additional specifics you would be willing to share about your experience with our ads would be beneficial. Feel free to reply directly to this message. Any information shared in your response will not be posted publically, so feel free to be as specific as you wish. Thanks again for reaching out. Have a great day!

Nov. 29th, 2018

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Karen Cypress, TX

Great customer service. Easy to order and set up

5 years ago

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CAROLYNE BRYANT Battle Ground, WA

GREAT SERVICE.....THOROUGH AND COURTEOUS

5 years ago

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Mitchell Keawe Hawthorne, CA

Lack of information and wait time. Unaware you need to call CS to change destination when travelling away from home.

5 years ago

Reply from Medical Guardian

Mitchell, thank you for the review. We're sorry that you felt you didn't receive vital information about your device during the purchase process. Your feedback has been passed along to the appropriate manger to ensure others don't have a similar experience. Have a lovely day!

Nov. 29th, 2018