Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Mitchell Keawe Hawthorne, CA

Lack of information and wait time. Unaware you need to call CS to change destination when travelling away from home.

5 years ago

Reply from Medical Guardian

Mitchell, thank you for the review. We're sorry that you felt you didn't receive vital information about your device during the purchase process. Your feedback has been passed along to the appropriate manger to ensure others don't have a similar experience. Have a lovely day!

Nov. 29th, 2018

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Verified Customer

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Vicki Hennis Modesto, CA

Only had to use them once. Were very pleased with their response

5 years ago

Reply from Medical Guardian

Vicki, we're happy to have been able to be there for you in your time of need. Thanks for the review!

Nov. 29th, 2018

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Deborah Chargois Birmingham, AL

They can be overzealous in their monitoring of my wrist bracelet.

5 years ago

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Janet Enos

awesome tech support and customer service

5 years ago

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Anonymous Vancouver, WA

The activation of the system worked quickly.

5 years ago

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Anonymous Albuquerque, NM

The size and range of the device is good, however the customer service is terrible.

5 years ago

Reply from Medical Guardian

Thank you for reaching out. We're sorry that your experience with our Customer Care team was less than satisfactory. We value the customer service experience of our customers and would like to investigate your concerns further. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, and any additional information you feel may be helpful to this investigation, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Nov. 27th, 2018

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Barbara North Ridgeville, OH

I like how I can leave it on in the shower and have it still work.

5 years ago

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Anonymous Casselberry, FL

Every time I call them with a question, they are helpful.

5 years ago

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Donna Dietz Euclid, OH

Very professional and courteous. Products easy to use.

5 years ago

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Ruth Messiana Brooklyn, NY

Installation & testing went great Thankfully have not had to use it

5 years ago

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Anita Bigfork, MT

I utilized the service but was not entirely satisfied with the product. The response time was pretty slow.

5 years ago

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George

It's easy to use and the instructions are very clear.

5 years ago

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Joyce

Customer service has been very helpful and very friendly.

5 years ago

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Lillian Winter Springs, FL

Customer service always answers right away.

5 years ago

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Sachiko Sacramento, CA

When I called, they helped me get it set up fairly quickly.

5 years ago

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Annice Richland, MS

They've always answered any questions that I've had.

5 years ago

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Robert Sun City, CA

I had the answers to my questions. It's easy to use.

5 years ago

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Anonymous New City, NY

It really works well and it's easy to set up.

5 years ago

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Mary Novi, MI

The customer service answers our calls.

5 years ago

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James Pensacola, FL

The device has covered me regardless of where I go.

5 years ago

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Albert Pico Rivera, CA

I did my test on it and it's been a very good response.

5 years ago

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Sara Indianapolis, IN

They went through all the steps and showed me what to do while explaining how it would work.

6 years ago

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Ann Maple Heights, OH

I appreciated customer service helping me to set it up so I know what I need to have in case of an emergency. It's an affordable system.

6 years ago

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Rickie Rome, GA

It's compact, easy to carry around, and you get more security with it.

6 years ago

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Laura Knoxville, TN

The price is cheaper than most companies.

6 years ago

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June Brown

they quickly respond and easily to wear.

6 years ago

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Dianne Evans

The setup was easy but fortunately I haven't had to use the service

6 years ago

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Robert

Good product features, good customer service

6 years ago

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Linda Jenkins Belen, NM

ease of setting up, ease of staying in touch and affordable

6 years ago

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Anonymous Eureka, CA

Everyone from the customer service was very nice.

6 years ago

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Mary

It's easy to use and understand. I'm really satisfied with it.

6 years ago

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Patti Woodburn, OR

The sales people were very kind and the cost of the service was reasonable

6 years ago

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Robert Paradise, CA

The customer service is always there if I need to call in.

6 years ago

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Alfred T Troy, NY

The medical alert is clear, and they can hear you well when you use it.

6 years ago

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Donna Chandler, AZ

I think it's a fair price even though it is a little high.

6 years ago

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Margo Willits, CA

Can be hard to get the charger right sometimes.

6 years ago

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Penny & Ronny Franklinville, NC

You end up with the device and then have to carry the mobile device with you.

6 years ago

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Grant Montgomery, TX

Set up is easy and we haven't had any problems with it.

6 years ago

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Virginia Crestline, OH

They are courteous whenever I get in touch with them.

6 years ago

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Joseph Lakewood, OH

I like the options I have, and it is easy for me to use.

6 years ago

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Robert Houston, TX

It seems to work well, they answer right away.

6 years ago

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Robert Grand Blanc, MI

I test it once a month and they come right on when I alert.

6 years ago

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Carol Springfield, MO

Customer service is very fast with their response.

6 years ago

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Anonymous Winchester, TN

The device is very comfortable to use, but also easy to accidentally set off.

6 years ago

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Wonda Newport, AR

The device is very accurate and a good product.

6 years ago

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Anonymous Auburn, NY

The device is pretty big and uncomfortable.

6 years ago

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Jeffery Abbeville, LA

It's so easy to get ahold of customer service.

6 years ago

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Lona Ward

very easy to wear, I even forget I am wearing it.

6 years ago

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Edman ( nick) Devenney

I need much more explanation than what was provided. In fact I'm going to the Geek Sqade this afternoon to help getting it to work

6 years ago

Reply from Medical Guardian

Edman, thank you for the review. We're sorry that you've had difficulty with your Medical Guardian device. We would like to see if we can help you to get it to work. So we can better assist you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the device user (if different than your own), and their primary address and phone number, we will reach out to troubleshoot further. We hope you have a lovely day!

Oct. 10th, 2018

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Darcy

I fell in the bathroom, but they responded to my call with speed.

6 years ago