Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Sister of Richard Jones

Fast delivery. Ease of set up. Pricing. Ease of return.

5 years ago

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Verified Customer

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Denise Thomas

Because you get an answer when you push your button.

5 years ago

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Verified Customer

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Yolanda Lansing, MI

The customer service was able to answer all my questions.

5 years ago

Reply from Medical Guardian

Hi Yolanda! We're glad you received the answers to all of your questions. We appreciate you providing us with feedback. Thank you!

Jun. 26th, 2019

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Verified Customer

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Robert Howell, MI

My husband fell down the stairs and it did not go off automatically and it is supposed to.

5 years ago

Reply from Medical Guardian

Hello, we're so sorry to hear that. We hope he's okay! We will send you a private message for your contact details to give you a call back to speak with a technical support agent. We'd like to see why it did not go off. Thank you!

Jun. 20th, 2019

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Verified Customer

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M Golde

Experience with rep and follow up phone calls

5 years ago

Reply from Medical Guardian

Aloha, we hope you're doing well. If there is anything we can do to help, please let us know! Thank you so much for choosing Medical Guardian!

Jun. 19th, 2019

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Verified Customer

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Anonymous

The device is convenient but when I test it, some of it confuses me.

5 years ago

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Verified Customer

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Daniel

Customer service is good and the tests have gone alright.

5 years ago

Reply from Medical Guardian

Hello Daniel! We're happy to help you with any questions or concerns you may have. Thank you so much for your feedback!

Jun. 19th, 2019

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Verified Customer

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Marlene

Comfortable and I wear the necklace all the time.

5 years ago

Reply from Medical Guardian

Hi Marlene! It's comforting to know that it's comfortable for you! We appreciate you being such a valuable customer!

Jun. 19th, 2019

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Verified Customer

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John Costa Mesa, CA

Medical Guardian is mediocre. They have poor customer service. We tested the device and it worked okay.

5 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Jun. 19th, 2019

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Verified Customer

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Patty Yreka, CA

I have tested the device and it has worked fine.

5 years ago

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Verified Customer

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3 Wills Point, TX

I tested it once and it works fine but they never sent some things that they said they would.

5 years ago

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Verified Customer

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5 Saginaw, MI

Response is great - the company responds very quickly.

5 years ago

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5 Melbourne, FL

Everytime I've had to use it, it's worked already.

5 years ago

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Verified Customer

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5 Rural Retreat, VA

Well I got a rapid response when I tested it.

5 years ago

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Verified Customer

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Loretta

Complete ease of activation. Prompt response!

5 years ago

Reply from Medical Guardian

Hi Loretta,

We're happy you got a prompt response and the activation was a breeze for you! We hope you never have to use it but it will be there just in case you do. Welcome to the Medical Guardian Family!

Jun. 14th, 2019

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Verified Customer

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Linda Kleen

Have since seen some a bit cheaper with apparently same options

5 years ago

Reply from Medical Guardian

Thank you so much Linda for taking the time to leave a review! If you'd like to discuss other options please let us know. We make our best attempt to keep the prices as low as possible. Thank you!

Jun. 14th, 2019

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Verified Customer

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Maria Lucarelli

Very responsive. Thankfully all false alarms

5 years ago

Reply from Medical Guardian

Thank you, Maria. We're happy that you're protected and fortunately did not have an medical emergencies. We hope you don't have any at all! Thank you for being a wonderful Medical Guardian customer!

Jun. 14th, 2019

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Verified Customer

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Ethel Brown

Great Customer Service and product seems to work great!

5 years ago

Reply from Medical Guardian

Aloha, Ethel. Thank you so much for your compliments. We're blushing - yes, really! Welcome to the Medical Guardian Family! We appreciate our valuable customers.

Jun. 14th, 2019

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Verified Customer

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Sara

They seem to be on top of any situation .

5 years ago

Reply from Medical Guardian

Hi Sara! We make every attempt to resolve any customer issue that may arise. We're always happy to help our valuable customers!

Jun. 14th, 2019

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Verified Customer

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Debbie Jordan

Excellent service, super easy set-up, affordable.

5 years ago

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Verified Customer

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Teresa Crudo

Great customer service and ease of setup and return

5 years ago

Reply from Medical Guardian

Hi Teresa! You think our customer service is great. We think you being a valuable customer is great! We're happy to have you on board and are glad the setup was easy. Thank you.

Jun. 14th, 2019

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Verified Customer

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Gloria Scimeca

Safety and peace of mind, and very reliable

5 years ago

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Verified Customer

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Emily M. White

I''ve had good service in purchasing this service.

5 years ago

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Verified Customer

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Filippo Deluca AKS Philip

security reasons and their caring personality

5 years ago

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Verified Customer

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carl

service,knowledgeable,reps. very polite and understanding.

5 years ago

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Verified Customer

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Edmond Puckett

Excellent service and good products at a good cost

5 years ago

Reply from Medical Guardian

Hi Edmond, gosh we're blushing! We think you're excellent too. We're happy you're our customer but you're more than that, you're apart of the Medical Guardian Family!

Jun. 14th, 2019

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Verified Customer

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Chuck dorman Austin, TX

So easy to use & very comforting when I am alone

5 years ago

Reply from Medical Guardian

Hi Chuck,

We're glad it's easy to use and comfortable for you. We're always here to help. Thank you for choosing Medical Guardian!

Jun. 4th, 2019

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Verified Customer

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Shirley Baltimore, MD

It's good if I'm home but doesn't work if I'm not near the machine

5 years ago

Reply from Medical Guardian

Hi Shirley,

We'd like to let you know that each device has a different range and the device with the least range will work within 350 ft (about the length of a football field). So if you we're to press your button anywhere in the house, it would still trigger the alarm although you might not be able to hear the operator. By standard protocol, our operators will try calling the base station first and if they do not get a response, they will call the premise phone number. If they do not get a response from either, they will dispatch help immediately to ensure that everything is okay. If you are interested in upgrading your device to an all-in-one unit, we'd be happy to walk you through the other options we offer. Thank you so much for choosing Medical Guardian!

Jun. 5th, 2019

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Verified Customer

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P Shuck for Ruby Sims Sanger, TX

Mom feels secure. Ease of use and looks nice.

5 years ago

Reply from Medical Guardian

Hi!

We're happy that mom feels secure and is satisfied with its ease of use and how it looks. We appreciate you taking the time out to leave a review. Thank you so much for choosing Medical Guardian!

Jun. 1st, 2019

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Verified Customer

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Joyce patton Edwards, IL

Joyce had a stroke and used the alarm to get help

5 years ago

Reply from Medical Guardian

Hi Joyce,

We arere sorry to hear that you have had a stroke, however, we are glad that your were able to get the help you needed. We hope you are doing well now! Thank you for entrusting us.

Jun. 3rd, 2019

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Verified Customer

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Carol newton Loretto, KY

Good delivery and great when notifications

5 years ago

Reply from Medical Guardian

Hi Carol,

We're happy that you're happy! Thank you.

Jun. 3rd, 2019

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Verified Customer

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Robert Boyer St Louis, MO

They responded immediately when I fell and couldn't get up

5 years ago

Reply from Medical Guardian

Hi Robert,

We're happy the device worked in your time of need. We hope you are doing better now. Thank you!

Jun. 3rd, 2019

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Verified Customer

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Ronald F. Weber

Easy to use. Dependable. Reasonable cost.

5 years ago

Reply from Medical Guardian

Ronald, thanks for your review! We're so glad you have entrusted us with your safety and peace of mind. Thanks again for your review, and have a great day!

May. 30th, 2019

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Verified Customer

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Charlene ryals

It serves my needs and it works with my phone

5 years ago

Reply from Medical Guardian

Thank you Charlene, we're glad you have what you need to stay protected!

Jun. 3rd, 2019

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Verified Customer

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Karen

They were very caring and was on line till help came.

5 years ago

Reply from Medical Guardian

Hi Karen,

We're happy that you got that help that you needed. Thank you for choosing Medical Guardian and hope that you continue receiving superb service.

Jun. 3rd, 2019

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Verified Customer

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Bruce Woodbury

Haven't used it,but prompt answer when tested

5 years ago

Reply from Medical Guardian

Hi Bruce,

We're glad the tests are going through in a prompt manner. Thank you and we appreciate you!

Jun. 4th, 2019

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Verified Customer

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Ricky

I like everything and I don't dislike anything about it.

5 years ago

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Verified Customer

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Beverly

Device tested very good and it had a quick response time.

5 years ago

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Verified Customer

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Dolores

We have tested it and it works great.

5 years ago

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Verified Customer

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Clarence

Used it by mistake the other day and I like the responsiveness of the device.

5 years ago

Reply from Medical Guardian

Hi Clarence,

We're glad you didn't need it for an emergency but it is there if you need it. We're happy that you're happy about the responsiveness of the device!

Jun. 5th, 2019

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Verified Customer

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Colette

Medical Guardian is easy to use and the device is good.

5 years ago

Reply from Medical Guardian

Thank you for choosing Medical Guardian Colette!

Jun. 4th, 2019

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Verified Customer

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Yolanda

The best part is it is comfortable and so far it very good.

5 years ago

Reply from Medical Guardian

Hi Yolanda, We're happy that you're comfortable with the device. We hope you never need it but will be there if you do!

Jun. 4th, 2019

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Verified Customer

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Mary Jean

It seems to be working very well, though before it seemed to be too long.

5 years ago

Reply from Medical Guardian

Hi Mary Jean,

We recommend you test your device at least once a month. Thank you for choosing Medical Guardian!

Jun. 5th, 2019

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Verified Customer

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Oxana Arlington, VA

I use it frequently and I like the service.

5 years ago

Reply from Medical Guardian

Hello Oxana,

We're glad that you have one of our devices to assist you whenever you need it. Thank you so much!

Jun. 5th, 2019

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Verified Customer

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James Lomax, IL

I dislike it because it did not work when my grandfather fell and broke his hip. It did not respond.

5 years ago

Reply from Medical Guardian

James, thank you so much for your review! We are sorry for your experience and hope your grandfather is recovering well from the emergency described here. We will look into what happened in this instance, and thank you for your feedback. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thank you for your review, and we hope you have a great day.

May. 22nd, 2019

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Verified Customer

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Christne

You have been responsive when we have don't the testing

5 years ago

Reply from Medical Guardian

Thank you so much Christine!

Jun. 5th, 2019

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Verified Customer

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Dr. Dale A. Masi

When I test the home device it takes too long before a person gets on. Much too long.

5 years ago

Reply from Medical Guardian

Dr. Dale A. Masi, thank you for your review! We appreciate your feedback on our service and take it very seriously. Thank you again for your review, and we hope you have a great day!

May. 22nd, 2019

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Verified Customer

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David

Support was confused and required multiple contacts to resolve issues. Website does not work

5 years ago

Reply from Medical Guardian

David, thank you for your review! We are sorry you had this experience. We take your feedback very seriously and will be sure to look into your experience. Thank you again for your review, and we hope you have a great day!

May. 22nd, 2019

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Verified Customer

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Frank Burrell

Very professional and effective service .

5 years ago

Reply from Medical Guardian

Hi Frank, thank you so much for being a valuable part of the Medical Guardian Family!

Jun. 10th, 2019

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Verified Customer

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Judy London

Excellent customer service and equipment

5 years ago

Reply from Medical Guardian

Aloha Judy, thank you so much for leaving a review! We're glad you're happy with us because we are happy with you, one of our newest additions to the Medical Guardian Family. Thank you very much!

Jun. 10th, 2019