Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Gloria Johns San Angelo, TX

It takes way too long to connect to a service representative. This jeopardizes the clients well-being.

6 years ago

Reply from Medical Guardian

Gloria, thank you for reaching out. We have been experiencing high call volume as of late in our Customer Care department, which has resulted in increased hold times. We apologize for the experience! We are actively working on addressing this issue and you should see improvement in the coming weeks. Rest assured that in an actual emergency situation, we prioritize answer speed and will get you the help you need when you need it. We will be reaching out shortly today to address your concerns. Have a great day!

Mar. 13th, 2018

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Anonymous Seneca, SC

No problems with set-up or daily usage or ordering.

6 years ago

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Bob and Barb Portland, OR

No problems. Quick response to false alarms

6 years ago

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Bunny Shey Hollywood, FL

Only used to check the system and they are very nice

6 years ago

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H'ctor Clark San Antonio, TX

Service, product, and it offers reassurance

6 years ago

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Debbie Milhorn Bristol, VA

When my mother tests her device, I get an alert. The alert say it is a test

6 years ago

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Alta Wilson Marion, IN

you are always there when I need help THANK YOU

6 years ago

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Jack Lekang Lake Park, MN

Always available to answer when you call 7-24

6 years ago

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Karen C

Always there when needed and less expensive

6 years ago

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Lois Rancho Mirage, CA

customer service responds quickly and timely,

6 years ago

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Price Olive Branch, MS

Good service, nice people, ease of use, good protection

6 years ago

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Jim Oak Creek, WI

Responsive. Good speaker system on device

6 years ago

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Jennie Warrenton, MO

So very helpful and courteous when needed. Prompt response.

6 years ago

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Johnx Cary, NC

There is always one to answer your questions.

6 years ago

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Confidence Asheville, NC

They have always been very nice, professional and reliable

6 years ago

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Anonymous Santa Ana, CA

Very kind, considerate and helpful when I have questions.

6 years ago

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Carmella Marino Staten Island, NY

Would have rated higher but disappointed I was not notified when my Mom's power went out.

6 years ago

Reply from Medical Guardian

We appreciate the feedback. Unfortunately, we do not offer a remote power outage notification feature for our Classic Guardian at this point in time. However, we do offer a low battery alert that will go out if her Classic Guardian had to switch to battery back-up and that back-up was running low. If you are interested in receiving these kinds of notifications, please reply directly to this message with your full name and will be in touch to explain your options for setting this up. Any information shared in your response will only be provided to Medical Guardian and will not be posted publicly. Have a lovely day!

Mar. 14th, 2018

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Dennis Gardena, CA

dependable, easy to use, call center in the U.S.

6 years ago

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David in Burnet, Texas Burnet, TX

Great service and the company service is always there.

6 years ago

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Linda Papillion, NE

Takes awhile to connect. Dialing time seems to last too long.

6 years ago

Reply from Medical Guardian

Linda, typical response speeds for our systems are under 60 seconds under normal conditions. If your tests are falling outside of this range, feel free to reach back out with a message. If you provide the name of the device user, address and phone number, we should be able to locate the account and reach out. This information will not be posted publicly. Thanks for reaching out and have a great day!

Mar. 14th, 2018

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June Calloway Dallas, TX

The best resource and a more safer Alert and responding

6 years ago

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Doris Pino

They are very prompt, courteous and professional.

6 years ago

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Margaret Lawrenceburg, KY

They have assisted me promptly when I needed help.

6 years ago

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Jason Vedder Brownwood, TX

Luckily I haven't had to use it yet, but it seems to be alright.

6 years ago

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K.H. Lima, OH

I bought it because they were the best rated one for the best price. It's good.

6 years ago

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Anonymous Joliet, IL

I got it because I needed some kind of protection and since I liked what they said and offered, I decided to get it. We haven't actually had to use it as of yet but in the four months that we've had it we haven't had any problems either. I should probably test the apparatus though. The microphone is in a completely different room from the thing that I wear. My sister has a different system and I know that that one has the microphone right on the apparatus that you wear. If I were to fall at the other end of the house I'm not sure I'll be able to talk to them. That's one of my concerns with it.

6 years ago

Reply from Medical Guardian

Thank you for the review. If you push your help button and are out of range to be able to speak through your speaker, you will still get the help you need so long as you are within range for the button press to go through (this varies from unit to unit but would be at least 350 ft). The operator would assume an emergency is occurring and proceed with your emergency plan that was previously put into place. If you are interested, we do offer a unit, the Active Guardian, that has a microphone right on the button that you wear. If you would like more information on that unit, reply directly to this message with your full name, address and phone number so we can reach out. Any information you share will not be posted on and will only be shared with Medical Guardian. Thanks again for reaching out and have a great day!

Mar. 9th, 2018

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Cesie Kinnamon Hillsboro, OR

Luckily haven't had to use it yet but customer service has been good so far.

6 years ago

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nancy Beaverton, OR

good service watch my account well east to use small

6 years ago

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Doris Tustin, CA

I am a little active for the fall detection it keep setting off.

6 years ago

Reply from Medical Guardian

Doris, thank you for the feedback. Fall detection can lead to false alarms, especially for more active customers such as yourself, but there are ways to minimize these. We would like to have a member of our Customer Care team reach out and discuss your usage to see what we can do about that. Would you be willing to provide us with some information to locate your account? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with your full name and any other identifying information (i.e. address or phone number), we will see what we can do to help. Thanks again for the review and have a lovely week!

Mar. 7th, 2018

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Ruth Gallivan San Diego, CA

It is Easy to use and works well for seniors

6 years ago

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Vera Ann Smith Grosse Tete, LA

Great service so far. No problems. Very professional.

6 years ago

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Don W Wichita, KS

They answer when I test; I've not had to make call yet.

6 years ago

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Joan Sparta, WI

Great product - DependBLE - Works as you need it

6 years ago

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Deborah Grafton, WI

So far so good just haven't used it which is good.

6 years ago

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Disappointed with Medical Guardian Owensboro, KY

Trying to get through and speak with someone in customer service once you have purchased is frustrating and nearly impossible.

6 years ago

Reply from Medical Guardian

We appologize for the hold times you experienced recently. We have been experiencing high call volume as of late. We are actively working on addressing this issue and you should see improvement in the coming weeks. Keep in mind that we prioritize emergency response time above all else and that our emergency operators, at a separate location, are available 24/7 to answer emergency calls. If you do need any additional assistance, feel free to reply directly to this message. If you can provide us with some additional account information (the user's name, phone number and address), we will reach back out. Any information you share in your response will not be posted on , it will only be shared with Medical Guardian. We will do anything we can to help improve your experience. Thank you for the feedback and have a great day.

Mar. 7th, 2018

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Guy Pittsboro, NC

Prompt response during monthly test. Reassuring

6 years ago

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Ivy

Nobody there! During testing alone it took 21 minutes to get a response when I activated the "HELP" button! NOT a good feeling!

6 years ago

Reply from Medical Guardian

Ivy, thank you for reaching out. We apologize for the delays you have experienced when reaching out to our Customer Care department recently. We have been experiencing high call volume recently and are actively working to address this issue. You should see improvement in the coming weeks. Rest assured that in an emergency situation, we prioritize response time. Our emergency operators work 24/7 to ensure your safety. If you have any additional concerns that need assistance, feel free to reply directly to this message. Simply provide us with some additional information (full user's name, address and phone number), to allow us to locate the account in question. Any information shared will only be shared with Medical Guardian and will not be posted to . Have a great day!

Mar. 7th, 2018

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Susanne Maarten

I got it because it had the GPS feature. I've never had to use it and I've gotten too many calls from them to be honest.

6 years ago

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George Elliott Waco, TX

My wife was the one that decided to get it. I've only used it once and it worked very well.

6 years ago

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BerniceUtley

it worked great, response time was outstanding

6 years ago

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MartinCarlson

I cancelled you guys out before the end of my contract and you guys are still trying to charge my credit card. PLEASE STOP!!!!

6 years ago

Reply from Medical Guardian

Martin, thank you for reaching out. We apologize for the confusion about your account cancellation. We are looking into your concerns and will be reaching out to resolve this issue for you.

Feb. 28th, 2018

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Don Rubendall Spokane, WA

Their equipment sent to the user does not pass the field test.

6 years ago

Reply from Medical Guardian

Don, thank you for the review. We are currently investigating the concerns regarding your unit. Thak you for reaching out.

Feb. 27th, 2018

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Carmie Egger Omaha, NE

Very good response. Just had to test so far fortunately.

6 years ago

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Carol Day Batavia, IL

My kids picked it out for me and I use it all the time.

6 years ago

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Brenda Marvel American Fork, UT

The price convinced me of getting it. It seems good so far.

6 years ago

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B.L. Cave Junction, OR

I picked them since they were the number 1 option on the internet. It is terribly expensive though.

6 years ago

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Bob Rasmussen Ridgecrest, CA

I haven't had to use it yet, but I like it because it can work while I'm away from home.

6 years ago

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Gladys Akers Sylacauga, AL

Everything is working just fine.

6 years ago

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F.W. or Anonymous Hagerstown, MD

I got it since it had GPS. I haven't had to use it yet, but it's a convenient service.

6 years ago

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Carl Young Wickford, RI

I've never used it, but it is reassuring to have it.

6 years ago