Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Anonymous Montverde, FL

The only thing is that I have to charge it frequently, about every two days.

4 years ago

Reply from Medical Guardian

Hello and thank you so much for the feedback! If there's anything we can do to earn your 5-star approval then please let us know. Otherwise, we are happy that you chose us to protect you, and thank you so much for your time! Have a great day!

Aug. 20th, 2020

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Gene Politsch Mendota, IL

Ease of use, trustworthy, good customer service, and quality seems good.

4 years ago

Reply from Medical Guardian

Hello and thank you so much for the feedback! If there's anything we can do to earn your 5-star approval then please let us know. Otherwise, we are happy that you chose us to protect you, and thank you so much for your time! Have a great day!

Aug. 20th, 2020

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Marva Dix Amarillo, TX

Charge only lasts 24 hrs, not 3days like I was told over the phone

4 years ago

Reply from Medical Guardian

Hello and thank you so much for the feedback! If there's anything we can do to earn your 5-star approval then please let us know. Otherwise, we are happy that you chose us to protect you, and thank you so much for your time! Have a great day!

Aug. 20th, 2020

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Jane Addeo Westminster, MD

Included bracelet /necklace ate uncomfortable. Bracelet is awkward to put on.

4 years ago

Reply from Medical Guardian

Hi, Jane. Thank you for your review. We are sorry to hear that the experience with wearable devices has been less than satisfactory. You're welcome to change out the band/cord out for something more comfortable. Please contact Customer Care at 800-313-1191 for assistance. Thank you.

Aug. 4th, 2020

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Marilyn Johnson Saint Paul, MN

Services respect attention and attitude to clients.

4 years ago

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Anonymous

Hate charging, often times I forget to charge, which is scary.

4 years ago

Reply from Medical Guardian

Hello. Thank you for your review. We understand not wanting to be unprotected, but any mobile device will have to be charged at some point. We do have home-based units. The pendants for these do not require a charge. Please contact Customer Care at 800-313-1191. One of our friendly specialists will be happy to answer your questions and make sure you have the system that is right for you. Thank you.

Jul. 28th, 2020

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Elaine

I don't like it to get so heavy, but it feels heavy to me.

4 years ago

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Sharon Damir

I do not like having to carry the white box around with me whereever i go

4 years ago

Reply from Medical Guardian

Hi, Sharon. Thank you for your review. We understand that carrying two devices can be inconvenient. Please consider our Active Guardian, which is an all-one-mobile device. For more information, please visit our website or contact Customer Care at 800-313-1191. Thank you.

Jul. 16th, 2020

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Rudy Popolis

First month test failed. It takes almost a minute to get call answered.

4 years ago Edited January 10, 2024

Reply from Medical Guardian

Hi, Rudy. Thank you for your review. We are sorry that you had trouble with testing your device. Please contact our Customer Care team at 800-313-1191 for assistance. One of our technical support specialists will be happy to troubleshoot with you. Thank you.

Jul. 16th, 2020

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Patsy wood

We've had no problems always very helpful when had question

4 years ago

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Phyllis Purcell answering for Robert Ripley, Sr. Clare, MI

Customer Service, equipment & price are very good.

4 years ago

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Young Rhie Wilbraham, MA

The battery life issue and the size is too big.

4 years ago

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Elberta Page Atlanta, GA

I don't use it because I don't want to wear the I don't like the way it looks. Much to large and obvious

4 years ago

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Anonymous Pearl, MS

Many times when testing the device it takes too long for an answer or no answer at all.

4 years ago

Reply from Medical Guardian

Hello. Thank you for your review. We are sorry that your testing experience has been less than satisfactory. We're going to send you a private message to gather information so that we may investigate this for you. Thank you.

Jun. 17th, 2020

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Rhonda Villa Rica, GA

I have not received the medical alert yet. It's been almost 2 weeks. They told me I would have it before now.

4 years ago

Reply from Medical Guardian

Hi, Rhonda. Thank you for your review. We are so sorry about this delay in delivery. We will be sending you a private message so that we can investigate this for you. Thank you.

Jun. 3rd, 2020

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Myrtle

Does not stay charged as long as we were told it would.

4 years ago

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Barbara

Dependable Reliable Customer Service was Exceptional

4 years ago

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Dali

Dead after a week... company programmed wrong number to begin with so did not work when first received.

4 years ago

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Lori

System appears to work but company processes are not top notch.

4 years ago

Reply from Medical Guardian

Greetings Lori and thank you for your response! If there is more we can do for you, or if you have more questions about your service then please let us know what we can do to earn your 5-stars of approval. Please reach out to us at 1-800-313-1191, and thank you for your review! Have a great day.

Apr. 22nd, 2020

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Rebecca Wigal for Barbara Frazier

While testing the product everyone was very professional.

4 years ago

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April McAdams on behalf of Annette Griffin my Mother

friendly, helpful personnel and easy to use equipment

4 years ago

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Cyndi Jackson (for Edna Turner)

Help came quick but have to charge pendant too much

4 years ago

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James

I used it for a test and they were right there.

4 years ago

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Sandy Burk

A little too sensitive sometimes, but overall happy.

4 years ago

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Nancy claridy

My mom lives in a home with a metal roof and it will not work.

4 years ago

Reply from Medical Guardian

Hello Nancy, thank you for your review. We sorry to hear that you were unable to use one our cellular devices due to the metal roof. In these situations, the only option would be a Classic Guardian which requires a landline phone. If you are interested in this, please let us know by responding to this review or calling us at (800) 313-1191. Thank you!

Jan. 31st, 2020

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Donna L. Anderson Riverside, CA

Its kind of bulky, but lov the fact its waterproof

4 years ago

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Carol

It's very convenient. I can take a shower with it on.

4 years ago

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Kenneth

It's convenient. We tested it. Everything's working well.

4 years ago

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Donna Ann Arbor, MI

I've only had it a short time, but I like the GPS feature.

4 years ago

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Lee Gordon Winston-Salem, NC

The battery life for the on the go device is too short

5 years ago

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Albert J. Beaudoin Daytona Beach, FL

My phone is only charged about 48 hrs. Must recharge again!

5 years ago

Reply from Medical Guardian

Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Nov. 15th, 2019

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Bradley skyberg

Too early to know how to rate the product but seems to be good for the money

5 years ago

Reply from Medical Guardian

Hello Leeni, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Nov. 11th, 2019

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Ann Mitch-Resignalo

Too expensive on a monthly and yearly basis

5 years ago

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Terry Westminster, MD

Informed us of transport after the fact.

5 years ago

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E Zimmerman

When your device breaks and you need a replacement it took two weeks to get one.

5 years ago

Reply from Medical Guardian

Hello, thank you for your review. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Sep. 17th, 2019

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DONALD ROZUM Lake Hughes, CA

THE TEST WORKED FINE. AND THAT'S ALL WE'VE USED IT.

5 years ago

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Deb Jones

Medical Guardian set up was simple and affordable.

5 years ago

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AR

Necklace broke after 1 month. Customer service amazing

5 years ago

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Lisa Morton

Pleased with the product, but expensive.

5 years ago

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Eden

I''m new to them, but the starting process was good.

5 years ago

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William Crestview, FL

It's handy. I checked it and it worked perfect.

5 years ago

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Marlow Greencastle, PA

As soon as I push the button, they pick up right away.

5 years ago

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Karen Cunningham

Paid for a year,cancelled after a month, waiting for refund from May, its now August and I called at least 10 times

5 years ago

Reply from Medical Guardian

Hello Karen, we'd like to look into this issue for you. We're going to send you a private message to get your contact information. Thank you!

Aug. 15th, 2019

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Tonia

Battery life to short, like GPS capability

5 years ago

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Carole Gonzales

Have not used yet, but good experience when signing up

5 years ago

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Wanda Jones Corbin, KY

The apparatus that went with the Bracelet was not user friendly.

5 years ago

Reply from Medical Guardian

Wanda, thank you so much for your feedback! We greatly appreciate it! We are sorry your bracelet did not meet your expectations. If you would like to give us a call at 1-800-313-1191 then we would gladly discuss different options that might be better suited for you. Otherwise, thank you so much for your feedback as we take it very seriously. If there's anything we can do to earn your 5-star review then please let us know, and thank you so much for your review! Have a great day!

Aug. 15th, 2019

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paul white Catlettsburg, KY

the transmiter is a little big and heavy to suit me.

5 years ago

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Janet Mesa, AZ

The quality is good. It's close to my body around my neck and I like that.

5 years ago

Reply from Medical Guardian

Janet, thank you so much for your review! We are so happy you chose us to help maintain your peace of mind and safety. If there's anything we can do to earn your 5-star recommendation then please let us know! Thank you again for your review, and have a great day!

Aug. 15th, 2019

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RICHARD YOUNG

SERVICE UNRELIABLE. SERVICE NOT READABLY AVAILABLE. UNREASONABLE WAIT TIME FOR SERVICE.

5 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Jul. 9th, 2019

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Hannah Sullivan

Extremely rude, discourteous customer service reps. They need to be trained to listen to the customer.

5 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Jul. 9th, 2019