Name: Medical Guardian
Rating: 4.1

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Verified Customer

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RICHARD YOUNG

SERVICE UNRELIABLE. SERVICE NOT READABLY AVAILABLE. UNREASONABLE WAIT TIME FOR SERVICE.

5 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Jul. 9th, 2019

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Hannah Sullivan

Extremely rude, discourteous customer service reps. They need to be trained to listen to the customer.

5 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Jul. 9th, 2019

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Gay Brownlee

pleased with overall service and response to questions

5 years ago

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Anonymous

Informative help, ease of setup, price of products.

5 years ago

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Colleen Watson/ Sally Martin

The online is not up to date with set up.

5 years ago

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RICHARD RADISEWITZ

GOOD SERVICE BUT NOT ALWAYSEASY TO MATCH ARRIVAL TIME

5 years ago

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A. T. Maio

Quick to respond, patient and respectful.

5 years ago

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SRGeorge

It took several minutes for someone to pick up

5 years ago

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Kathleen Coffey

Doesn''t cover outside when I walking with my walker

5 years ago

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Nancy Thsell

Your customer service folks work well with their clients

5 years ago

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vicky

simple to use and responce time is very good

5 years ago

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Jonathan cole

It works the way it is marketed to work.

5 years ago

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Mary McNeely

so far so good. Haven't had a chance to use it yet.

5 years ago

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Robin emig

Haven't used it yet so dont know I know on the last test they hung up on us lol

5 years ago

Reply from Medical Guardian

Hello Robin, we'd like to look into this issue for you. We're going to message you privately to get your contact information so we can determine what happened and provide a resolution. Thank you!

Jun. 27th, 2019

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Denise Brady

I found it cumbersome carrying 2 parts of the system around all the time.

5 years ago

Reply from Medical Guardian

Hello Denise! We do have other options available such as our all-in-one Active Guardian unit. If you'd like to swap your device please contact us via Live Chat at , email us at , or call us at (800) 313-1191. We will also send you a private message for you contact information. Thank you.

Jun. 27th, 2019

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Deborah Craddock

I know they are looking out for my health but they are a little pushy

5 years ago

Reply from Medical Guardian

Hello Deborah! Thank you so much for your feedback. We would like to get more information from you regarding the last part of your review. We're going to send you a private message to get the specifics on your account and what happened. Thank you so much!

Jun. 27th, 2019

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Barbara M. Olson

Pendant and wristband were not operational at my first test.

5 years ago

Reply from Medical Guardian

Hello Barbara, it's possible that the pendants were not paired during your first test. If you're still having issues you can reach out to us via Live Chat at , email us at , or call us at (800) 313-1191. Thank you!

Jun. 27th, 2019

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Linda Wells

Help understanding how to use the productnu

5 years ago

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Willie

They have been able to help reset my unit

5 years ago

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Joyce Mahan

Good concept and support battery life vocal response

5 years ago

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Charlotte Bachtell

No 24 hr technical help for problems with devices

5 years ago

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James Lynch

Battery life is fairly short at every 30 hours.

5 years ago

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Anonymous Syracuse, NE

I've tested the medical device and it worked well.

5 years ago

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4 Kenner, LA

I tested It and they called me right after.

5 years ago

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4 Cathedral City, CA

We just tested it and they were very quick to answer.

5 years ago

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2 Lake Dallas, TX

I charge the device at nighttime when I go to bed but it doesn't hold a charge all day long.

5 years ago

Reply from Medical Guardian

Hi Pat, it looks like you may be having some technical issues. We're going to send you a private message so we can get some account information to locate your account. We'd like to listen to the issue further for you. Thank you!

Jun. 18th, 2019

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Anna Lou Aiken

So far the equipment and response time is very good.

5 years ago

Reply from Medical Guardian

Hi Anna, we're happy that you're smooth sailing right now in regard to the equipment and response time! Thank you so much for being a valuable member of the Medical Guardian Family!

Jun. 14th, 2019

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Rilda Saint Charles, MO

Little confusing on paper work and billing amount per cycle

5 years ago

Reply from Medical Guardian

Hello Rilda,

For assistance with your paperwork and billing questions, please reach out to us via Live Chat, via email at , or give us a call at 1 (800) 313-1191. Thank you!

Jun. 5th, 2019

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Betty Graham Roy, UT

I like having a choice of which device to wear.

5 years ago

Reply from Medical Guardian

Hi Betty,

We love providing our customers with multiple choices to best suit their needs and lifestyle. Thank you for choosing Medical Guardian!

Jun. 3rd, 2019

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Leal Abbott

I don't like having to take the receiver with me when I leave the house.

5 years ago

Reply from Medical Guardian

Leal, thank you for the review! We take your feedback very seriously and will look into your experience. If you would like to talk about alternative wearable options with a Customer Care Specialist we would be happy to take your call! Thank you for your review, and have a great day!
Medical Guardian Customer Care: 1-800-313-1191

May. 29th, 2019

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YM

Timely and thorough customer service to meet my budget.

5 years ago

Reply from Medical Guardian

Hello,

We're always happy to help out. Thank you for choosing Medical Guardian!

Jun. 5th, 2019

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Linda

I dislike the fact that it doesn't hold a charge for even twelve hours.

5 years ago

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Joseph

I don't like that the battery does not last long when you charge it.

5 years ago

Reply from Medical Guardian

Joseph, thank you so much for your review! We appreciate your feedback, and hope you have a great day!

May. 22nd, 2019

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Robert D. Plymale

I purchased on or about 5/1/2019, and yet to get it activated. Please have a tech contact me or refund money.

5 years ago

Reply from Medical Guardian

Robert, thank you for your review! So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

May. 22nd, 2019

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Bette Spey

It took them too long to come on the line when I pushed the button.

5 years ago

Reply from Medical Guardian

Bette, thank you for the review! We are sorry you found the response time to be unsatisfactory. We take your feedback very seriously and will look into your experience. Thank you for your review, and have a great day!

May. 22nd, 2019

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martha sheerin

do not like the strap. should be easy to put on and get off

5 years ago

Reply from Medical Guardian

Martha, thank you for the review! We are sorry you find the strap to be unsatisfactory. We take your feedback very seriously and will look into your experience. If you would like to talk about alternative wearable options with a Customer Care Specialist we would be happy to take your call! Thank you for your review, and have a great day!
Medical Guardian Customer Care: 1-800-313-1191

May. 22nd, 2019

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Anonymous Dayton, OH

I didn't get enough information or anything like that and couldn't talk to anyone.

5 years ago

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John Peoria, IL

Customer service was very friendly, nice, and helpful

5 years ago

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Lorene Mankato, MN

The device is easy to wear and the service is prompt.

5 years ago

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Robert Olson Westland, MI

Highly rated and I liked the stoppage of service rules.

5 years ago

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Dave Roels Avondale, AZ

I need printed invoice/bill. Have asked 2 times but no action.

5 years ago

Reply from Medical Guardian

Dave, thank you for reaching out. Looking at your account, it looks like you were able to discuss this issue with our Customer Care team recently. If you need any additional assistance, feel free to reply directly to this message. Have a great day!

May. 17th, 2019

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Verified Customer

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Anonymous Fairchance, PA

Customer service helped me activate the device online.

5 years ago

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Talisa Springfield, MA

Customer service is very attentive and fast.

5 years ago

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Joyce DeWalt

Ease of use, but have not had real need to use

5 years ago

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Anonymous Loves Park, IL

It goes with me wherever I go and would work anywhere.

5 years ago

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P

The device has been tested and the test was fine.

5 years ago

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Mary

Wish connection for help was faster, took awhile for call to be answered.

5 years ago

Reply from Medical Guardian

Mary, thank you for your feedback. Our emergency response devices typically connect with one of our highly trained operators in under 60 seconds. If that is not the case, we would like to take a closer look at your device. If you would like us to look further into your concerns, please provide us with your full name, address and phone number, we will be in touch. Any information shared in your response will not be posted publically. Thanks again for reaching out!

May. 1st, 2019

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Kim Cunningham

it's been 14 days since I ordered the device and I still have no device to recommend.

5 years ago

Reply from Medical Guardian

Kim, thank you for your review. We're sorry that your device was not delivered in the expected timeframe. If you still need assistance with this issue, please reply with the full name of the device user, their address and phone number. Any information shared in your response will not be posted publically. Have a lovely day!

May. 1st, 2019

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Anonymous

Don't like having to charge it every night. It is very inconvenient.

5 years ago

Reply from Medical Guardian

Thank you for your feedback. We offer a variety of different products to meet the needs of our customers. We can take a look at your device to make sure you have one that is best suited to your needs, including less frequent charging. Would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for the feedback!

Apr. 30th, 2019

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Dianna

Nothing stands out to me, it is just used as a GPS. I'm having some issues with it.

5 years ago

Reply from Medical Guardian

Dianna, thank you for your review. We're sorry that you've had some issues with your device. We would like to see if we can troubleshoot your device for you. Would you be willing to help us locate your account? If you share your full name, address and phone number we will look more thoroughly into your concerns. Any information shared in your response will not be posted publically. Have a lovely day!

Apr. 30th, 2019