Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Dolores Comstock Park, MI

Customer service was very helpful in answering my questions.

7 years ago

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Anonymous Seneca, MO

The device is handy and easy to use. Customer service is ready at all times to answer our calls.

7 years ago

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Sartaj Fatimah Chicago, IL

Didn't need a landline for this service which fit our situation. The device works perfectly normal.

7 years ago

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Anonymous Harrison, GA

Customer service responds quickly to my calls whenever I set off the alarm.

7 years ago

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Velda Baltimore, MD

Tested it several times, and each time I receive a rapid response from customer service.

7 years ago

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Janice

You have two devices here that you can use and one of them can detect falls.

7 years ago

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Dolores

I needed it around the house, but I don't use it because there's no way I can go anywhere and take it with me.

7 years ago

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Priscilla

They always answer when I call to test my machine, and they are very prompt.

7 years ago

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Betty

They are very prompt and interested, we've been very thankful.

7 years ago

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Sylvia

They've been very nice, and it is less expensive than others.

7 years ago

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Anonymous Chippewa Falls, WI

When I call in and ask questions, they've been very good to me.

7 years ago

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Lena Martinsburg, WV

The representative answered all my questions. It's cheaper, and quiet.

7 years ago

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Adelle Harris, MN

I found myself in a situation where I got the necklace and wasn't able to convert it to the wristwatch like I thought I'd be able to.

7 years ago

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Anonymous

I lost my first one and I called in and had another one the next day.

7 years ago

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Connie Scottsdale, AZ

When I tested it, it kept dialing. I think it's dangerous to have it go that long, it should be a quicker response.

7 years ago

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Azalee R Winston-Salem, NC

The times I have called in, they did everything respectably and nicely.

7 years ago

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Helen Indianapolis, IN

I used it 2 or 3 times and they called me right away and came out to see me.

7 years ago

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Anita Ranchos de Taos, NM

Any time I got confused about something, my questions were answered promptly.

7 years ago

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Anonymous Keystone Heights, FL

I think it's a little big, but when I tested the system it worked fine.

7 years ago

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Christine Saint George, UT

The device is waterproof. I like how I was able to take a bath with it.

7 years ago

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Doris Sarasota, FL

Customer service has always helped me and answered the questions I have had.

7 years ago

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Linda J Tacoma, WA

Medical Guardian is very good at conveying information and letting me know what I need to do.

7 years ago

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Irma Goldsboro, NC

Every time we have called for help, Medical Guardian has been there.

7 years ago

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Judith Cullowhee, NC

I like Medical Guardian because it is easy to operate, and problem free.

7 years ago

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Edna M

Customer service is very alert. Their response helped my husband when he had a heart attack.

7 years ago

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Anonymous West Baden Springs, IN

Customer Service is very responsive. They always answer my calls for help.

7 years ago

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Helen Joyce Simpsonville, SC

Medical Guardian is easy to use and simple for me to get help.

7 years ago

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Ferne M Tacoma, WA

I've been helped by the customer service with everything I needed help with.

7 years ago

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Edna Los Angeles, CA

I don't remember the exact date, but they came and it was great.

7 years ago

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Anonymous Teague, TX

I've used it twice since I've had it and they didn't come out so I'm not really impressed with it. I can't get ahold of them.

7 years ago

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Dan Export, PA

Process was easy, nice customer service, support is good. I have nothing to complain about.

7 years ago

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Jane Walters

Excellent customer service, kind staff, easy to deal with over the phone.

7 years ago

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Anonymous

I like the constant contact that Medical Guardian has with it's customers.

7 years ago

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Patricia

I was first attracted to the price. We haven't had any problems so far.

7 years ago

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Joanne

The device provided by Medical Guardian is very easy to use.

7 years ago

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Marilyn King Elwood, IN

Very helpful and very courteous and patient when setting up service.

7 years ago

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Jennifer Edwards-Ring Macomb, IL

They have been very professional and their service works well for me.

7 years ago

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Myron

I've only had it for a couple of months, but the responses have been very good.

7 years ago

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DWilliams Sammamish, WA

Easy to install and setup. Representative was ver prifessional

7 years ago

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JD Walsh

volume on the unit is too low. CAn't be heard beyond one room nor can they hear us is not in tht room.

7 years ago

Reply from Medical Guardian

Thank you for the review JD. With all of our devices, if for whatever reason the user can't hear our operators or the operators can't hear the user, our operators will assume the worst and proceed as if an emergency was occurring. This ensures that help is received in situations such as those. Alternatively, we also offer all-in-one devices that allow the user to speak directly into their emergency button. This may be a better fit for you or your loved one. If you are interested in hearing more about our all-in-one devices, please reply directly to this message. If you provide your name and phone number, as well as the name, phone number and address of the device user if different, we will reach back out to discuss your device options. Thanks again for reaching out!

Sep. 10th, 2018

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Verified Customer

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Ron

ease of set up and very friendly costomer service, no high pressure sales.

7 years ago

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Pat Howell's

Easy to set up and operate equipment. Good customer support

7 years ago

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Maxine Grear

Very easy to install and use. Company reps. are very helpful.

7 years ago

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Raphael "Isabelle" Largo, FL

I think it's very heavy, but it's convenient and I feel secure.

7 years ago

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George Sacramento, CA

They are very prompt, but it has a different device you have to talk into and carry around. It's not good.

7 years ago

Reply from Medical Guardian

George, thank you for the feedback! Based on what you are saying here, it appears that you have our two-piece Mobile Guardian device. If you are looking for similar functionality in an all-in-one device, we have additional device options that may better suit your needs. If you are interested in hearing more, feel free to reply directly to this message with your full name, address and phone number and we will have a member of our Customer Care team reach out to discuss your options further. Any information shared in your response will not be posted publicly. Alternatively, you can also give our Customer Care team a call at your own convenience. They are available at 1-800-313-1191. Hours are 9 a.m to 9 p.m. EST on weekdays and 9 a.m. to 5 p.m. EST on weekends. Thanks again for reaching out!

Aug. 22nd, 2018

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Verified Customer

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Anonymous Staten Island, NY

They always come through when something is needed and it's extremely reliable.

7 years ago

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Cheryl McDonough, GA

They always answer the phone and answer your questions right away.

7 years ago

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Tammy

Wonderful customer service and the system is easy to set up and use

7 years ago

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Marilyn Wingo

Always checked when alarm went off. Replaced device when I lost mine for free

7 years ago

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Joann Estes

fast response. even alerted my family that my power slash electricity was out

7 years ago