Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Suzanna M. Fisher

They answer immediately, even when my call was a fumbled reach.

6 years ago

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Verified Customer

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Patsy Kafka

Have not needed to use equipment for emergency but customer service is great.

6 years ago

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Gerald Oulson

I think it takes too long after the button is pressed from someone to respond from Medical Guardian

6 years ago

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Harold Baxter

The staff at Medical Guardian are very nice and everything works.

6 years ago

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Norma Henderson Indianapolis, IN

I picked it after seeing it advertised. Thing is, it takes 4 hours to charge. What if something happened during those 4 hours? I'd be in trouble then.

6 years ago

Reply from Medical Guardian

Norma, thanks for the review. Your current unit, the Premium Guardian, has a battery life of up to 36 hours on a single charge (4 hours per a charge). We have a newer unit, the Active Guardian, that gives you up to 5 days of battery life on a single charge (3 hours per a charge). While we recommend charging all of our units daily, the Active Guardian gives you quite a bit more wiggle room between charges and a shorter overall charging time. We will have a member of our Customer Care team reach out to discuss the Active Guardian with you. Have a great weekend!

Mar. 16th, 2018

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Verified Customer

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Anonymous Crossville, TN

I've had it for 2 months or so. They were really good at helping me with the set up and everything.

6 years ago

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Valerie Porter

They have been an excellent source of freedom for me to not worry about my 90 year old Dad.

6 years ago

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Germain B

Because at times the operator doesn't answer the alert after it rings 7 to 10 rings

6 years ago

Reply from Medical Guardian

Germain, thank you for the feedback. Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances, which could amount to about 10 rings. If you feel you are going over the 60-second mark we would want to troubleshoot your device. If you could provide us with your full name, address and phone number, we will have a member of our team reach out. Any information shared in your response will not be posted publicly. Have a lovely day!

May. 15th, 2018

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Verified Customer

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Margaret Slagle

I accidentaly push the button, my contact responded promptly.

6 years ago

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Deb

Good product and service. Testing of the new product went smoothly.

6 years ago

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Charlie43

hassle free. works as advertised. customer service top notch.

6 years ago

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Charles Baker

They have always been understanding when the alarm has been a false one.

6 years ago

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LindaH

Every time I have press my necklace to check,they have answered immediately.

6 years ago

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Grandma G

They handle "help calls" in a timely manner, are courteous and helpful.

6 years ago

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Sue Merian

Staff was always immediately available, knowledgable and helpful for each call.

6 years ago

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Anonymous

they have been very good to notify 911 and the next person on the list.

6 years ago

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Ruth Zeigler

IT IS DIFIICULT TO REACH CUSTOMER SSERVICE BY PHONE. iT ENTAILS A LONG WAIT

6 years ago

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Onion

They have answered promptly when the "panic button" is pushed

6 years ago

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Verified Customer

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Nelda Trease

Quick, courteous response when I click the button for a test

6 years ago

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vickie

reliable, easy to understand and use. Discreet for easy wearing, rechargeable.

6 years ago

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Verified Customer

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Margurite Kuhl Sioux City, IA

We just tried it and it's working perfectly. We're good with the service.

6 years ago

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none Brownsville, PA

My mother feels very comfortable using the product and I feel that she is safer

6 years ago

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Beverly Worland, WY

I have only had to call once but they were friendly & help came soon.

6 years ago

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Sherry Murray

Prompt professional support great customer. service always available

6 years ago

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Rita Senft - Mother York, PA

They have always been very helpful and responsive to my mthers needs.

6 years ago

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Joni Edmond, OK

The equipment is excellent and the customer service is great

6 years ago

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Sally Lincoln Park, MI

It seems like good product,took longer than expected to answer one time had to use

6 years ago

Reply from Medical Guardian

Sally, thank you for the review. Under normal circumstances, our units typically reach one of our highly trained operators in under 60 seconds. If that is not the case when you test your unit, we can troubleshoot your device with you. if that is the case, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach out. Thanks again for getting in touch and have a great day!

May. 1st, 2018

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Verified Customer

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Joselyn Pflieger Albuquerque, NM

System has worked to date. Good quality and good costumer service.

6 years ago

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Anonymous Sunnyvale, CA

Very responsive. The customer support for the elderly is good.

6 years ago

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Neal in California Clayton, CA

The unit and braclet work just like advertized. Has saved my wife twice!

6 years ago

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Ginny

Patient; try to determine exactly what is needed. Slow response due to wrong house number.

6 years ago

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Constance A

Great service and caring folks to speak with when you need help.

6 years ago

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Gloria Tiwoni

there is someone to answer immediately when you press button

6 years ago

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Janice

No issues. Prompt service. Polite customer service. Easy to use.

6 years ago

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Debra Taylor

Check up with you once a month to make sure your device is still working.

6 years ago

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Bill Harting GA

My parents have activated theirs twice and Med Alert has performed outstanding.

6 years ago

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Jim

It has been responsive on the few times that I have tested it.

6 years ago

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Janice

It was useless during the wine country fire storm when the power was out for 4-5 days.

6 years ago

Reply from Medical Guardian

Janice, thank you for reaching out. First of all, we hope that you are OK after the firestorm. With regards to your device not functioning, we would like to look into this for you. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for the feedback. Have a great weekend!

Apr. 27th, 2018

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Verified Customer

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Carrie M Kerns

response for reset. most important response for an emergenct as in 02-18.

6 years ago

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Ernest J.

Everything is well made and the service was great. What more can you ask for?

6 years ago

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Patti Urie

It has already saved my life once. Help was here in 6 minutes

6 years ago

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Carol

Because for our situation the response time is amazingly fast.

6 years ago

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Deborah Tidmore

Medical Guardian is an excellant company but you have to pay extra for service outside your home.

6 years ago

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CharlesEtz

They have not had any major problems and are reasonably prompt in answering questions.

6 years ago

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Lois

It is effecient and you know it will do what is necessary if you ned it.

6 years ago

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Esther

It is very reliable, even though I haven't had to use it much yet.

6 years ago

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Jim K

Exceptional customer service and exceptional quality of their product.

6 years ago

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HR

Quick response, US call center, helpful customer service & sales

6 years ago

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Lise

They are very efficient and helpful. Very friendly on the phone.

6 years ago

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All

They are always on time and very good and patient with you amoung so much more

6 years ago