Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Claire Loftus Hollywood, FL

I have never had to use the. but with testing they seem to take too much time before connecting

7 years ago

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Verified Customer

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Gerald Meridian, ID

Everything is good, EXCEPT it takes TOOOOOO long to answer when I hit the button

7 years ago

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C. Weed Phoenix, AZ

They Do what they say they will do! Great Service!!.............

7 years ago

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Beth Golden, CO

Responsive -- good communications. Could be a little more competitive, price-wise.

7 years ago

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Verified Customer

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Jean Upper Marlboro, MD

Power went out and the Guardian called to make sure parents were OK.

7 years ago

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aubrey e leach Holdrege, NE

good service, good product never had to use it so everything was fine

7 years ago

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Eva Asheboro, NC

Friendly and helpful when I have called and response time if very good

7 years ago

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Verified Customer

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Pattie Johnson City, TN

Excellent service. Trustworthy equipment, friendly operators.

7 years ago

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Marie South Saint Paul, MN

Confusing billing. Bulky to go unit. Not sure there is an advantage to having this rather than a cell phone

7 years ago

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DeVonne Santa Ana, CA

Always there friendly and eager to help when I test the system

7 years ago

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P.S. Anchorage, AK

I've never used the device, I just keep it on my bed side table. I think the button is too sensitive.

7 years ago

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Verified Customer

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Sheryl Colvin Urbana, OH

It had one of the highest ratings I saw, but I don't really like the bracelet.

7 years ago

Reply from Medical Guardian

Sheryl, thank you for reaching out. Your Mobile Guardian has an option to be used with a neck pendant instead of a wristband. We will have a member of our Customer Care team reach out to discuss your options. Have a great week!

Mar. 20th, 2018

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Verified Customer

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Sarah Joy Tyler, TX

My caregiver recommended it because it's reliable, and I just wear it around my neck.

7 years ago

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Verified Customer

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Elizabeth Sunshine St. Marys, GA

It's very good. When you push the button, they are right there for you, always.

7 years ago

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Verified Customer

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Noconinfo Hephzibah, GA

Cannot get in touch via phone/ text/or e-mail to check on account or ask questions. No contact information

7 years ago

Reply from Medical Guardian

We thank you for reaching out. We would love to answer your questions! You have a few options. The first is to reply directly to this message with your questions. If you would prefer to speak with someone on the phone, reply with your full name, address and phone number so we can identify your account and reach back out. In either case, your response will be shared directly with Medical Guardian and will not be posted publicly. Alternatively, you can reach out directly to our Customer Care team at 1-800-313-1191. They are available Monday-Friday, 9AM-9PM EST and Saturday-Sunday, 9AM-5PM EST. However you choose to reach out, we are here to help. Have a great day!

Mar. 14th, 2018

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Verified Customer

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BAM San Lorenzo, CA

Haven't needed to use the service yet so have no way of knowing how they respond in an actual emergency.

7 years ago

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Verified Customer

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Anonymous Bend, OR

I am very happy with it. It make me feel comfortable and safe in my house.

7 years ago

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Verified Customer

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Betty Jo Lexington, KY

I have no complaints - thankfully we've not had to use - brings great peace of mind

7 years ago

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Verified Customer

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Sherry Vogel Cincinnati, OH

Luckily, we have not had to use the service for any emergency but we feel safer knowing we have it. We wear the necklace and carry the "radio" when we go out.

7 years ago

Reply from Medical Guardian

Sherry, thank you for the review. Is there anything we could do better to earn a higher rating? If so, please tell us! We're looking to be a 5 out of 5 with our customers.

Mar. 12th, 2018

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Verified Customer

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Bernice Cortland, NY

Need lighter pendant to wear or a watch style alert. The present pendant is too heavy and not aesthetically pleasing!

7 years ago

Reply from Medical Guardian

Bernice, thank you for the review. We offer multiple products here at Medical Guardian and may have another product that will meet your needs better. If you are interested, we can give you a call and discuss your options. So we can best assist you, would you help us locate your account? Reply directly to this message with the name of the user, their phone number and address. Any information provided will not be posted publicly and will only be shared with Medical Guardian. Have a great afternoon!

Mar. 13th, 2018

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Verified Customer

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None.. Auburn, WA

No matter where I go ... it goes... always there... just in case

7 years ago

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Billy Borgard Winter Park, FL

No problems Always answer all of my questions and are very plesant.

7 years ago

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Verified Customer

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bob Miami Beach, FL

on a couple of occasions they came to the rescue of my problem

7 years ago

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Jim Boca Raton, FL

They respond quickly and professionally to all questions and issues.

7 years ago

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Mary L Roberts Del Rio, TX

Very dependable and helpful. I have mine with me all the time.

7 years ago

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Edward J. Atkinson

When I needed emergency assistance the response was very quick and efficient.

7 years ago

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mark robins Gloucester, VA

they were very good but I wish the response time was a little better

7 years ago

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Ruby Little Remlap, AL

Because it works as advertised! Money well spent for peace of mind!

7 years ago

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G. Robert Springfield, VA

Dependable, consistency, trustworthy, reasonably priced for service

7 years ago

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John Stone Midvale, UT

Friendly and courteous operators are always there to be of assistance.

7 years ago

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Patricia A. Bubeck Lewes, DE

Have not had reason to use service. However I use your lock box when I lock myself out!

7 years ago

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Jean Taylor Phoenix, AZ

I feel very safe no matter where I go.I have the monitor for any state I travel to.

7 years ago

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Verified Customer

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Janet East Stroudsburg, PA

Quality equipment - helpful, courteous, informative customer service

7 years ago

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larry ogledzinski Jacksboro, TN

recent test took 7 mins. to answercall totally un satisfactory need better response time

7 years ago

Reply from Medical Guardian

Larry, that response time is well above what is typical. We will have a member of our Customer Care team reach out and troubleshoot. Thank you for reaching out.

Mar. 14th, 2018

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Verified Customer

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satisfied customer Brighton, MI

This is a good company, sometimes it takes a while to reach the contact command center

7 years ago

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Neal North Wales, PA

very good help when needed.Medical Guardian the best for your money,

7 years ago

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Barb

When I call they answer and I feel secure wearing med button around my neck

7 years ago

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Gloria Hoida Pulaski, WI

because I can relie on it and I carry it with me all the time and I like the smallness of it

7 years ago

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Verified Customer

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Cletus Kinzinger New Athens, IL

My dad's unit needs to be charged daily and I was told it would hold a charge longer

7 years ago

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Peter

Responsive to my Aunt's needs. Timely responses and guidance

7 years ago

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Jeff Patterson Casco, MI

My daughter picked it for me. I've never had to use it, but I wear it everyday.

7 years ago

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Linda Lygrisse Red Cloud, NE

My kids got it for me. I keep it on me and it seems to be fine. I know they're trustworthy.

7 years ago

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Lloyd Mount Vernon, WA

It worked when I fell down 911 was called then my family was called and notified

7 years ago

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Donna Damian Santa Monica, CA

I've only called once to check the device and they were very kind.

7 years ago

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Blummer Kalamazoo, MI

I have had to use the service several times and they have been very efficient

7 years ago

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I David Warren, MI

Takes 20 rings to answer when we do test every month. Might be faster to call 911 god forbid...

7 years ago

Reply from Medical Guardian

Thank you for the review. Generally, you should typically see a response from one of our emergency operators in under one minute, though it sounds like that may not be the case for you based on what you're saying. If you would like us to research this further, reply to this message with some identifying information (full name of the user, address and phone number), and we'll reach back out to look into your concerns. Any information provided in your response will not be posted to and will only be shared with Medical Guardian. Thanks again for the feedback!

Mar. 7th, 2018

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Verified Customer

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current user DeLand, FL

they actively monitor your opinion and check on you frequently

7 years ago

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Mitch Anderson, SC

Ease of use and setup. Representatives were friendly and knowledgeable.

7 years ago

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Satisfied Customer in S.C. Lexington, SC

They been good to you. They respond quickly when button is activated.

7 years ago

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Verified Customer

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Jeff Dubreuil Matthews, NC

My mother had an emergency and the system worked the way it was supposed to.

7 years ago