Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Lloyd Mount Vernon, WA

It worked when I fell down 911 was called then my family was called and notified

6 years ago

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Verified Customer

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Donna Damian Santa Monica, CA

I've only called once to check the device and they were very kind.

6 years ago

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Blummer Kalamazoo, MI

I have had to use the service several times and they have been very efficient

6 years ago

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Verified Customer

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I David Warren, MI

Takes 20 rings to answer when we do test every month. Might be faster to call 911 god forbid...

6 years ago

Reply from Medical Guardian

Thank you for the review. Generally, you should typically see a response from one of our emergency operators in under one minute, though it sounds like that may not be the case for you based on what you're saying. If you would like us to research this further, reply to this message with some identifying information (full name of the user, address and phone number), and we'll reach back out to look into your concerns. Any information provided in your response will not be posted to and will only be shared with Medical Guardian. Thanks again for the feedback!

Mar. 7th, 2018

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Verified Customer

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current user DeLand, FL

they actively monitor your opinion and check on you frequently

6 years ago

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Verified Customer

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Mitch Anderson, SC

Ease of use and setup. Representatives were friendly and knowledgeable.

6 years ago

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Satisfied Customer in S.C. Lexington, SC

They been good to you. They respond quickly when button is activated.

6 years ago

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Verified Customer

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Jeff Dubreuil Matthews, NC

My mother had an emergency and the system worked the way it was supposed to.

6 years ago

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Verified Customer

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Hazel Howell Mount Ida, AR

My daughter checked them out and got it for me. According to her the customer service is really good. When I call they're always good. I'm pleased with it all.

6 years ago

Reply from Medical Guardian

Hazel, thank you for the review. it seems like you are happy with our device overall. We aim for five-star service here at Medical Guardian. Is there anything we can do to earn a higher rating from you? Feel free to respond directly to this message.

Mar. 2nd, 2018

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Verified Customer

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Elizabeth Nadine Gainesville, VA

They are doing alright. I just wear the device and it's good.

6 years ago

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Verified Customer

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Ethel Crandy Casper, WY

They're very reliable and have always answered my questions well.

6 years ago

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Verified Customer

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Jane Campbell Conroe, TX

I had used it previously, so I decided to get it again for my mother. Overall it's good.

6 years ago

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Verified Customer

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Harry Ward Charlottesville, VA

They're one of the best ones out there, that's why I got it.

6 years ago

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Patricia Schier Austin, TX

My daughter was the one that made the decision to get it and not me. She hasn't really used it, but I think the device is too large.

6 years ago

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Verified Customer

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Richard Rhoads Kent, OH

We haven't had to use it yet but they are very helpful when I have questions.

6 years ago

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Verified Customer

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John Brothers Severn, MD

Very professional handling all details, knowledgeable with a quality product

6 years ago

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Eleanor Buskirk Richmond, VA

Friendly customer service, good product. Sometimes their time to answer calls can be slow.

6 years ago

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Verified Customer

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Carol Davison San Jose, CA

Whenever we test the button to see if it's working, they're always right there.

6 years ago

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Verified Customer

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Mary Ellen Mesa, AZ

I didn't get it, someone else did that for me. I'm a bit frustrated since the button goes off on its own a lot.

6 years ago

Reply from Medical Guardian

Mary, thank you for your review. We're sorry for the frustration caused by false alarms that you've experienced. We would like to look a bit further into your situation and see if we can help out. So we can better research your particular situation, would you be willing to help us locate your account? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with some additional identifying information, (i.e. your address or phone number), we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a great weekend!

Feb. 23rd, 2018

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Verified Customer

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Mary Ellen Sterling, IL

My daughter got it for me and it's a handy and easy to use thing.

6 years ago

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Verified Customer

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Richard Studeny Omak, WA

I just picked them out of the internet. I haven't had to use it yet, but it's very comfortable to wear.

6 years ago

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Verified Customer

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Filomena Rizzo Whitestone, NY

I got it some two weeks ago. Customer service is just fine and the button serves its purpose.

6 years ago

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Verified Customer

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Lori Gasper Appleton, WI

I did some internet research and settled on them. I've only used it for testing, but that went ok.

6 years ago

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Verified Customer

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JillCartter

I have, fortunately, not had to use it yet, but any phone conversations I had were very helpful.

6 years ago

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Verified Customer

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PatriciaMahorney

so far so good. Tested bracelet today and received response in approx. 2 mins.

6 years ago

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Margaret Dowdle Penfield, NY

My nurse picked it out for me and I wear it ever day. It's good.

6 years ago

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Catherine Gaudette St Albans City, VT

I bring it with me wherever I go. I enjoy having it, it's very helpful.

6 years ago

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Verified Customer

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ArthurCarpenter

To date, I have simply had it on e, which does give me some peace of mind.

6 years ago

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Verified Customer

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Sandra Holtz Glen Allen, VA

I haven't had a chance to use it yet, but it's simple to use.

6 years ago

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Dennie Breeding Bonita Springs, FL

My children and son in law made this decision for me. I haven't had to use it yet, but it's good.

6 years ago

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Audrey Shoff Red Lion, PA

My stepdaughter is the one that got it for me. They answer very quickly.

6 years ago

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Pam schechtman Macedonia, OH

When we needed your service, everything went smoothly and had a good outcome.

6 years ago

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Gennessee Harkness

They saved my moms life several times and were prompt and courteous.

7 years ago

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Anonymous Louisville, KY

My conversations with the company have been good. We haven't used the service at the time though.

7 years ago

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Betty Lathrop Boise City, OK

They are available 24/7. So far we are satisfied with the performance.

7 years ago

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Suzy Seldin Clayton, MO

I've only had it a couple of weeks, but I have been satisfied.

7 years ago

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Verified Customer

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Katherine Winner Spokane, WA

I haven't activated it yet, but they have been very helpful with all the questions I've had.

7 years ago

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Verified Customer

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Paul Dandois Alamogordo, NM

So far it works. I've only used it when I accidentally hit it, they answered quickly.

7 years ago

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JayJay Duluth, GA

When we first signed up, they were very informative, pleasant and patient.

7 years ago

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Douglas Barrett Olympia, WA

I found it because of their aggressive advertising. I haven't had to use it yet, thank God.

7 years ago

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Anonymous Gibsonville, NC

We got it up and running very easily. I wear it around the house and when I go out on errands too.

7 years ago

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Nancy Nyre Lebanon, OR

I've never had to use it, but I know it's there if I need it. I even take it to my great grandson's football games and stuff like that.

7 years ago

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Verified Customer

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Allen Miller Plymouth, WI

I'm hoping I don't have to use it, but on a typical day I'm quite active. So far it seems good.

7 years ago

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Kevin Porreco Scottsdale, AZ

Once I fell and couldn't get up, so I called them. It works all the time.

7 years ago

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Paula Jones Springfield, IL

Easy set up with friendly customer service and resonable pricing.

7 years ago

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Phil Torrance, CA

not impressed with the first two practice tests. Took long time for call to connect and for someone to finally answer

7 years ago

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technosenior Lincolnwood, IL

they have helped me straighten out a problem in a timely fashion

7 years ago

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Sandi Siler City, NC

Ease of ordering and set up, customer service was friendly and helpful

7 years ago

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Teresa Ashley Clearwater, FL

I can simply wear the device and if the time to use it ever comes, I know it works.

7 years ago

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jean fedoroff Hattiesburg, MS

have not had to use it yet but receiving it and set up was good.

7 years ago