Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Minabird

My calls are answered promptly -- even the accidental calls!

6 years ago

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Verified Customer

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Anne Mitchell

extreme;y quick to respond to my 97 yr old father on numerous occassions

6 years ago

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Verified Customer

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Rosemarie Ludwig

I feel safe and secure that help will be there quickly and effectively.

6 years ago

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Verified Customer

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Canceling the service

Device doesn't work consistently and company will not replace it. Call center staff are professional when the device does work.

6 years ago

Reply from Medical Guardian

Thanks for the feedback. We can certainly help you out if you want to speak to a member of our Cancellation department. Would you be willing to help us locate your account so they can reach out? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach out. Thanks again for reaching out and we hope you have a lovely day!

Apr. 27th, 2018

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Verified Customer

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Sully

So far so good. They call my contact when they see my device needs charging.

6 years ago

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Verified Customer

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Virginie Jean Charles

My grandmother passed away on 1/2/2016. I informed Medical Guardian of this and they continue to bill and reach her. Even though they've been made aware of her passing

6 years ago

Reply from Medical Guardian

Thank you for the review. We apologize for the confusion surrounding your grandmother's account since her passing. We will be reaching out shortly to resolve this issue for you.

Apr. 27th, 2018

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Verified Customer

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Diane B.

I am very pleased with it at home; at some point I may need some GPS coverage out of home.....

6 years ago

Reply from Medical Guardian

Diane, we're happy to hear that you are pleased with your Medical Guardian unit! If you are interested in hearing more about our GPS devices, don't hesitate to reach back out! If you would like for us to give you a call, simply reply to this message with your full name, address and phone number. Any information provided in your response will not be posted publicly. Have a lovely day!

Apr. 27th, 2018

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Verified Customer

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Me

My mom's unit has to worked twice in 4 months and had to be reset. I'm glad she is able to realize it.

6 years ago

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Verified Customer

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Rob

When we push button just for test it takes many rings before there is a response.

6 years ago

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Verified Customer

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Cindy giordano

Wish has more area of coverage. My friend has another brand & covers her anywhere.

6 years ago

Reply from Medical Guardian

Cindy, thank you for reaching out. Your Home Guardian has a range of up to 600 feet in and around your home. If you are looking for something that can cover you both at home and on the go, we have other products that may better meet your needs in this regard. If you are interested in hearing more about our mobile products, reply directly to this message and we will have a member of our Customer Care team reach out with additional information. Have a great day!

Apr. 17th, 2018

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Verified Customer

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Dave

Our experience has been positive so, but I don't know that Guardian is perfect, thus 4 stars.

6 years ago

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Verified Customer

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Thelma

Always a quick response- light weight device - easy to activate

6 years ago

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Verified Customer

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recca

I fell pressed button, waited, could hear the base station beeping then the house phone ringing twice. by then i had managed to get myself up

6 years ago

Reply from Medical Guardian

Hello Recca, we are sorry to hear about your recent experience with our company. We would like to research this matter. Please reply with your full name on the account, address, and phone number. Any information provided will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. We value your feedback.

Apr. 16th, 2018

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Verified Customer

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Gram 78

Very fast response when I used them very calm and professional on the phone.

6 years ago

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Verified Customer

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Sandi

They are efficient, always professional and provide responses to any questions

6 years ago

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Verified Customer

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dan

I believe I pressed the button once for a test and nobody answered which didnt impress me,was satisfied till then

6 years ago

Reply from Medical Guardian

Hello Dan, we are sorry to hear about your recent experience with our unit. Under normal circumstances the response time after an alert takes 60 seconds or less. We would like to investigate this matter. Please reply with your full name, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. Thanks!

Apr. 16th, 2018

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Verified Customer

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A Client

always respond in a timely manner to "test" calls, always pleasant

6 years ago

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Verified Customer

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Susan Hennessy

The wrist bands top, where the emergency button popped off and I can't get it to snap back together

6 years ago

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Verified Customer

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alice ash

i never rate anything over 4 star. because there is always more improvement they can do.

6 years ago

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Verified Customer

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Brian W. Miller

Received good service and am complety satisfied with the process.

6 years ago

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Verified Customer

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Emile Bonnecaze

I really have no experience other than periodic tests. They seem to be monitoring just fine.

6 years ago

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Verified Customer

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Debbie

They couldn't hear me calling for help and the station is only about ten feet away. I had to scream to be heard.

6 years ago

Reply from Medical Guardian

Debbie, thank you for reaching out. We certainly hope you are doing OK after the incident you described. Keep in mind that even if we can't hear you in an emergency, we will move forward assuming an emergency is occurring to ensure you get the help you need. Regardless, we would like to look into this particular incident you described to ensure your device is functioning as it should. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for the review and have a great day!

Apr. 18th, 2018

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Verified Customer

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EthyleCanada

easy to use and installation was very simple and activation was even simpler.

6 years ago

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Verified Customer

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Gone

Good company. Sometimes slow to respond. That could be a life or death situation.

6 years ago

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Stevie

The response time and gps feature so I feel comfortable in my travels each day

6 years ago

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ILT

I had to use them recently when my aunt had a bad fall and the EMT came fast.

6 years ago

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Verified Customer

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Mgphilly

Good coverage - have had no problems with claims or anything

6 years ago

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Verified Customer

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Sam

Medical guardian is easy to use and offered for a reasonable cost.

6 years ago

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Verified Customer

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cathy

.always there when you need them - reliability, customer reviews

6 years ago

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Verified Customer

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Michael Sowko

They have been very professional and patient when my mother calls.

6 years ago

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Verified Customer

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Tippy

Sometimes the answer time is slow. I have only used the "button" to check on equipment.

6 years ago

Reply from Medical Guardian

Thank you for the feedback. Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds in normal circumstances. If that is not the case, we would like to look more closely at your situation. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a great weekend!

Apr. 20th, 2018

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Verified Customer

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Marlys Solbach

Because of the way they quickly & professionally handled a call.

6 years ago

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Verified Customer

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Anonymous Powder Springs, GA

My sister decided to get this for me. I wear it everyday, but I haven't had to use it.

6 years ago

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Verified Customer

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Ruth R. Smith

Because whenever I hit the button by mistake, the person who responds is very kind.

6 years ago

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Doris Meeker, CO

love their compatible system, reasonable price and fast reply service

6 years ago

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charly Las Vegas, NV

little trouble. they answer quickly. however the neck call buttom is very uncomfortable .

6 years ago

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Verified Customer

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KBaker Chambersburg, PA

Never get any calls to check system or if they show when they lose the connection to us

6 years ago

Reply from Medical Guardian

Hello, thanks for your feedback. We would like to speak with you regarding your unit and ensure that you are always connected. Please reply with the full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information one of our Customer Care Specialists will reach out to you shortly. Thanks

Apr. 12th, 2018

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Verified Customer

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Robert Alleva Cairo, NY

reaction time was great when used and everyone was conntacted right away

6 years ago

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Verified Customer

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Julie Nilles Jackson, MN

Reliable, easy and portable. Perfectly fits the needs of my husband.

6 years ago

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Robert, Dayton OH Dayton, OH

They were very responsive when we were in the market for getting an alert.

6 years ago

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Barbara Holly

very fast to respond to emergency and follow up with family members

6 years ago

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Johny Whiteside Waco, TX

They were wonderful with their services and always there for my father.

6 years ago

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MP

When you need the service, it's great to know they are there but it's a little expensive.

6 years ago

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victor nelson Brigham City, UT

very easy to use and gives my mother a piece of mind being alone

6 years ago

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Betty Centerville, TN

My elderly mother has the medical alert and has used it a few times. Quick response.

6 years ago

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Verified Customer

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Laurie Locust Valley, NY

They are always available for questions and are very pleassnt

6 years ago

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Diane Coyne Homestead, PA

They responded promptly and were always courteous and helpful on the phone.

6 years ago

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Verified Customer

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Tony Slomkoski

I saw it advertised on television and that got me interested. To tell the truth though I'd like to return it. It's just expensive and I really don't care for it anymore.

6 years ago

Reply from Medical Guardian

Hello Tony, thanks for reaching out. We can have one of our Cancellation Specialists reach out to you to discuss this matter. Please reply with the full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, we will reach out to you shortly. Thanks

Apr. 6th, 2018

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Verified Customer

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Zella M Taylor Lincoln, CA

I went with them since I didn't need a contract. It's there in case I need it, but it's too expensive.

6 years ago

Reply from Medical Guardian

Hello Zella, thanks for your feedback. We are happy to be there for you in your time of need. We would like to speak with you about your account. One of our Customer Care Specialists will reach out to you shortly. Thanks

Apr. 16th, 2018

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Verified Customer

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Teresa

Friendly, professional, prompt anwering, easy to use large buttons

6 years ago