Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Joann Estes

fast response. even alerted my family that my power slash electricity was out

7 years ago

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Verified Customer

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Jan Ledbetter. Daughter Lisa Barnett purchased this. Haven't had a need to use it yet. which is good. is there a wrist alternative?

I am allergic to the band of the wrist and the necklace part. Had to purchase a cotton lanyard for my neck

7 years ago

Reply from Medical Guardian

Jan, thank you for the review. We're happy to hear that you swapped out your lanyard for something more to your liking given your allergies. Your Home Guardian also works with a wristband option. We will be in touch about the options available for your device. Have a nice day!

Aug. 7th, 2018

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Verified Customer

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Leslie Chisholm Yuma, AZ

Quick to respond, very efficient and good follow up phone call.

7 years ago

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Verified Customer

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Jane Phillips-Jones

Very easy to work with, both while tying to decide which compny to use and during the set-up.

7 years ago

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Verified Customer

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karen wallis

prompt service. reliable service. easy way of using the unit.

7 years ago

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Verified Customer

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Bertram Yancey/ Henry Johnson /Care taker

They are the best, in response time and communication/follow-up

7 years ago

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Verified Customer

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Ed

They were very helpful in setting it up and it seems like a good system.

8 years ago

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D&B

It's easy to push the button to use. It's nice that it reaches out to the rural areas.

8 years ago

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Verified Customer

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Eileen

When I hooked it up they were very helpful and it worked out good.

8 years ago

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Anonymous Great Neck, NY

It seems to much more functional than what I had previously.

8 years ago

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Verified Customer

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Kym Kosinski

Would be 5 stars except they keep messing up my billing. Yet, they always correct it.

8 years ago

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Verified Customer

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Harry J. Gray

The last time we tested the the system the response time was almost 30 seconds. Not acceptable in case of an emergency.

8 years ago

Reply from Medical Guardian

Harry, thank you for reaching out. Our typical response times after a button press are usually under a minute. 30 seconds is well within that range, so it appears that your unit is functioning as it should. If you need any additional assistance, please feel free to reach back out. You can respond directly to this message or call to speak with one of our Customer Care representatives at 1-800-313-1191. They are available on weekdays from 9 AM- 9 PM EST and on weekends from 9AM-5PM EST.

Jul. 19th, 2018

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Verified Customer

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Donna Schewe

They do what is expected of them. Product and service quality is very good

8 years ago

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Verified Customer

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Claudia Rummerfield

I can go any where and not have yo worry about getting help.

8 years ago

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Chuck

easy to get a hold of them and you always someone that knows what you need.

8 years ago

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Verified Customer

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Catherine Calnon

They have come to my rescue. The fob around the neck is comfortable.

8 years ago

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Verified Customer

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Tim Zeiler

I had to use them twice last month. I received help very quickly. Thank you.

8 years ago

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Verified Customer

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Anonymous

I like how the device has a GPS in it that covers you wherever you go. Thankfully though, I haven't had to use it yet.

8 years ago

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Verified Customer

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Lyn Wade Boulder, CO

Button on watch is hard to press. Equipment that is worn has no speaker, so I have no idea if alarm has been received.

8 years ago

Reply from Medical Guardian

Lyn, we see you have our Mobile Guardian with a neck pendant and black wrist pendant and have tested your device successfully with us in the past. One of our Customer Care representatives will reach out to you shortly to answer any questions you may have about your device. Thank you for your review, and please let us know if you need anything else.

Jul. 11th, 2018

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Verified Customer

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Ruth Stark Cleveland, TX

Awesome service- detailed instructions, friendily staff, delivered excellence

8 years ago

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Verified Customer

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Rose Byers Vernon, NJ

Instant responce when the button is pushed. Thankfully for testing only.

8 years ago

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Verified Customer

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Judy Bellingham, WA

They are very nice to work with. They made the set-up easy.

8 years ago

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Jane Custer

It's cheaper, more reliable, and has no contract, and more range.

8 years ago

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Ruth Eaton

It's very easy to use, and I just know that they're there if I need them.

8 years ago

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Verified Customer

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Albert & Patricia Copple

It's easy for my parents to use and they are very responsive.

8 years ago

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Verified Customer

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Gary Dubois

When we set it up, they were very helpful in getting it ready.

8 years ago

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Mary Goodwin

I've hit it two or three times by mistake and they come right on.

8 years ago

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Gerald E. Patten

I've had some problems with the charger, but they've been very prompt in responding.

8 years ago

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Thomas & Janet Carrico

Whenever I've called about a question someone always has an answer.

8 years ago

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Donald White Frankford, DE

The company is responsive, and it is very visibly and user friendly.

8 years ago

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Lily Solorio

They're nice to me when I call them, and I have no complaints.

8 years ago

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Roger Nichols Grandville, MI

They have been very cordial about anything I have had to talk about.

8 years ago

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Lois Law Maple Valley, WA

Everyone has been really nice and helpful, and it's easy to use.

8 years ago

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Verified Customer

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Dorothy Antonucci Hot Springs, AR

I'm able to talk to them to check and make sure that it is still working.

8 years ago

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Verified Customer

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Shirley Newsome Janesville, WI

The device is high-quality. When I've tested it, everything went well.

8 years ago

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Verified Customer

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Myra Epstein Pasadena, CA

It's very easy to install and request, they're good at providing service.

8 years ago

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Verified Customer

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Wanda Bowles College Station, TX

They have nice equipment and are very thorough in their responses.

8 years ago

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Elaine Coulter

No reminder calls for monthly testing. Customers must figure out a time for testing on their own - NOT good!

8 years ago

Reply from Medical Guardian

Elaine, thank you for the review. You are correct that we do not currently do monthly reminder calls to remind customers to test. We are always looking for new ways to better meet the needs of our customers and will take this feedback into consideration as we consider adding new features. Have a good day!

Jul. 5th, 2018

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Verified Customer

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Mary Ann Logan

Because whenever I need a question answered there always available

8 years ago

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Wayne Wilkinson

Easy to work with and very alert. Great products and friendly service.

8 years ago

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Pauline Mauthe, for Phyllis Mauthe

Top notch, works without power, instant access to someone, overall great!!

8 years ago

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Verified Customer

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Susan Capuano

It works well and makes me feel safe. Ease of use and charging !

8 years ago

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Jane Mills

Very professional, and patient, you feel like your the only customer.

8 years ago

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Suzanna M. Fisher

They answer immediately, even when my call was a fumbled reach.

8 years ago

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Patsy Kafka

Have not needed to use equipment for emergency but customer service is great.

8 years ago

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Gerald Oulson

I think it takes too long after the button is pressed from someone to respond from Medical Guardian

8 years ago

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Verified Customer

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Harold Baxter

The staff at Medical Guardian are very nice and everything works.

8 years ago

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Norma Henderson Indianapolis, IN

I picked it after seeing it advertised. Thing is, it takes 4 hours to charge. What if something happened during those 4 hours? I'd be in trouble then.

8 years ago

Reply from Medical Guardian

Norma, thanks for the review. Your current unit, the Premium Guardian, has a battery life of up to 36 hours on a single charge (4 hours per a charge). We have a newer unit, the Active Guardian, that gives you up to 5 days of battery life on a single charge (3 hours per a charge). While we recommend charging all of our units daily, the Active Guardian gives you quite a bit more wiggle room between charges and a shorter overall charging time. We will have a member of our Customer Care team reach out to discuss the Active Guardian with you. Have a great weekend!

Mar. 16th, 2018

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Verified Customer

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Anonymous Crossville, TN

I've had it for 2 months or so. They were really good at helping me with the set up and everything.

8 years ago

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Verified Customer

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Valerie Porter

They have been an excellent source of freedom for me to not worry about my 90 year old Dad.

8 years ago