Best Company badge 10,000 Reviews Medical Guardian Logo

Medical Guardian

star star star star star_border

7.4

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star

Maxine Grear

Very easy to install and use. Company reps. are very helpful.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Raphael "Isabelle" Largo, FL

I think it's very heavy, but it's convenient and I feel secure.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

George Sacramento, CA

They are very prompt, but it has a different device you have to talk into and carry around. It's not good.

6 years ago

Medical Guardian Logo

Reply from Medical Guardian

George, thank you for the feedback! Based on what you are saying here, it appears that you have our two-piece Mobile Guardian device. If you are looking for similar functionality in an all-in-one device, we have additional device options that may better suit your needs. If you are interested in hearing more, feel free to reply directly to this message with your full name, address and phone number and we will have a member of our Customer Care team reach out to discuss your options further. Any information shared in your response will not be posted publicly. Alternatively, you can also give our Customer Care team a call at your own convenience. They are available at 1-800-313-1191. Hours are 9 a.m to 9 p.m. EST on weekdays and 9 a.m. to 5 p.m. EST on weekends. Thanks again for reaching out!

Aug. 22nd, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Staten Island, NY

They always come through when something is needed and it's extremely reliable.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cheryl McDonough, GA

They always answer the phone and answer your questions right away.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tammy

Wonderful customer service and the system is easy to set up and use

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Marilyn Wingo

Always checked when alarm went off. Replaced device when I lost mine for free

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Joann Estes

fast response. even alerted my family that my power slash electricity was out

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Jan Ledbetter. Daughter Lisa Barnett purchased this. Haven't had a need to use it yet. which is good. is there a wrist alternative?

I am allergic to the band of the wrist and the necklace part. Had to purchase a cotton lanyard for my neck

6 years ago

Medical Guardian Logo

Reply from Medical Guardian

Jan, thank you for the review. We're happy to hear that you swapped out your lanyard for something more to your liking given your allergies. Your Home Guardian also works with a wristband option. We will be in touch about the options available for your device. Have a nice day!

Aug. 7th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Leslie Chisholm Yuma, AZ

Quick to respond, very efficient and good follow up phone call.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Jane Phillips-Jones

Very easy to work with, both while tying to decide which compny to use and during the set-up.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

karen wallis

prompt service. reliable service. easy way of using the unit.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bertram Yancey/ Henry Johnson /Care taker

They are the best, in response time and communication/follow-up

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ed

They were very helpful in setting it up and it seems like a good system.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

D&B

It's easy to push the button to use. It's nice that it reaches out to the rural areas.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Eileen

When I hooked it up they were very helpful and it worked out good.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Great Neck, NY

It seems to much more functional than what I had previously.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Kym Kosinski

Would be 5 stars except they keep messing up my billing. Yet, they always correct it.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Harry J. Gray

The last time we tested the the system the response time was almost 30 seconds. Not acceptable in case of an emergency.

6 years ago

Medical Guardian Logo

Reply from Medical Guardian

Harry, thank you for reaching out. Our typical response times after a button press are usually under a minute. 30 seconds is well within that range, so it appears that your unit is functioning as it should. If you need any additional assistance, please feel free to reach back out. You can respond directly to this message or call to speak with one of our Customer Care representatives at 1-800-313-1191. They are available on weekdays from 9 AM- 9 PM EST and on weekends from 9AM-5PM EST.

Jul. 19th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Donna Schewe

They do what is expected of them. Product and service quality is very good

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Claudia Rummerfield

I can go any where and not have yo worry about getting help.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Chuck

easy to get a hold of them and you always someone that knows what you need.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Catherine Calnon

They have come to my rescue. The fob around the neck is comfortable.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tim Zeiler

I had to use them twice last month. I received help very quickly. Thank you.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Anonymous

I like how the device has a GPS in it that covers you wherever you go. Thankfully though, I haven't had to use it yet.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Lyn Wade Boulder, CO

Button on watch is hard to press. Equipment that is worn has no speaker, so I have no idea if alarm has been received.

6 years ago

Medical Guardian Logo

Reply from Medical Guardian

Lyn, we see you have our Mobile Guardian with a neck pendant and black wrist pendant and have tested your device successfully with us in the past. One of our Customer Care representatives will reach out to you shortly to answer any questions you may have about your device. Thank you for your review, and please let us know if you need anything else.

Jul. 11th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ruth Stark Cleveland, TX

Awesome service- detailed instructions, friendily staff, delivered excellence

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rose Byers Vernon, NJ

Instant responce when the button is pushed. Thankfully for testing only.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Judy Bellingham, WA

They are very nice to work with. They made the set-up easy.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jane Custer

It's cheaper, more reliable, and has no contract, and more range.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ruth Eaton

It's very easy to use, and I just know that they're there if I need them.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Albert & Patricia Copple

It's easy for my parents to use and they are very responsive.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Gary Dubois

When we set it up, they were very helpful in getting it ready.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mary Goodwin

I've hit it two or three times by mistake and they come right on.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Gerald E. Patten

I've had some problems with the charger, but they've been very prompt in responding.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Thomas & Janet Carrico

Whenever I've called about a question someone always has an answer.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Donald White Frankford, DE

The company is responsive, and it is very visibly and user friendly.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lily Solorio

They're nice to me when I call them, and I have no complaints.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Roger Nichols Grandville, MI

They have been very cordial about anything I have had to talk about.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lois Law Maple Valley, WA

Everyone has been really nice and helpful, and it's easy to use.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Dorothy Antonucci Hot Springs, AR

I'm able to talk to them to check and make sure that it is still working.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Shirley Newsome Janesville, WI

The device is high-quality. When I've tested it, everything went well.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Myra Epstein Pasadena, CA

It's very easy to install and request, they're good at providing service.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Wanda Bowles College Station, TX

They have nice equipment and are very thorough in their responses.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Elaine Coulter

No reminder calls for monthly testing. Customers must figure out a time for testing on their own - NOT good!

6 years ago

Medical Guardian Logo

Reply from Medical Guardian

Elaine, thank you for the review. You are correct that we do not currently do monthly reminder calls to remind customers to test. We are always looking for new ways to better meet the needs of our customers and will take this feedback into consideration as we consider adding new features. Have a good day!

Jul. 5th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mary Ann Logan

Because whenever I need a question answered there always available

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Wayne Wilkinson

Easy to work with and very alert. Great products and friendly service.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Pauline Mauthe, for Phyllis Mauthe

Top notch, works without power, instant access to someone, overall great!!

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Susan Capuano

It works well and makes me feel safe. Ease of use and charging !

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jane Mills

Very professional, and patient, you feel like your the only customer.

6 years ago