Best Company badge 10,000 Reviews Medical Guardian Logo

Medical Guardian

star star star star star_border

7.4

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carolyn Hollywood, FL

Customer service responds to the calls right when the button is pushed.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Shirley Harper Woods, MI

The service is very convenient. Customer service is cordial and attentive.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jeannette Highlands, TX

The set up was very fast, and we have experienced no problems with it.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Stanley

The devices they offer are more than sufficient for what I use.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ron Ione, CA

Excellent service, Responds quickley to outside the home service area.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Deborah S Franklin, NC

no problems with equipment and always answered right away when I tested product

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tanya Aquino Burke, VA

Recently needed emergency assistance and response time was very quick.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Leslie Gulrich Punta Gorda, FL

Tested Guardian in a strange place, and the operator kknew exactly where I was.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jeffrey Morgan Hill, CA

I only used it for a test and the representatives responded in a timely manner.

5 years ago

Medical Guardian Logo

Reply from Medical Guardian

Jeffrey, thank you for the review. We're happy that you have not needed to make use of our services as of yet!

Jan. 8th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Gretchen K. La Jolla, CA

I've done testing on the device and at this point everything's been fine.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mary L Victoria, TX

When I pushed the button accidentally, they came on the line immediately.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Gloria Plainview, NY

I've only needed help for the set up and the customer service was excellent.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Georgia C St Louis, MO

Every time I've called the customer service they've been more than helpful.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Doug Clyde, TX

The customer representatives are easy to deal with. The device was easy to use.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Donna Ninety Six, SC

I tested it twice and it worked really well, they know what they are doing.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Marie Dayton, OH

I can get answers to all of the questions I have about the device.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michelle Kingman, AZ

They answer my questions and are nice about it. It's been a good experience.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Shirley Reish

easy to wear, so far no complaints. Kids feel better...all out of area

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

David Sanders

Easy to order, easy to set up. It daes everything we ask for

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ronell Blount Baton Rouge, LA

We're pleased with it. Whey my mother fell, they quickly checked in on her.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Anonymous Elkton, MD

I like the commercial and how it says they will be there for me. The one time I tested it, they came on quickly.

5 years ago

Medical Guardian Logo

Reply from Medical Guardian

Thank you for the review. We're happy that you are satisfied with our service overall. Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with our customers.

Dec. 19th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Terri Granville, OH

Great customer service when ordering. Very easy to use system.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Edward McKinnon Leland, NC

Customer service is outstanding. Very reliable when it comes to communication.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Michael Salt Lake City, UT

I had a converstion with the customer service when I changed the wristband and they were very nice.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mary Ann Houston, TX

Whenever we needed anything, we were able to call and reach somebody.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Saint Joseph, MO

The system was very easy to set up. When we tested it, it worked just fine.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Clarence Gardner, KS

The customer service has been very good to talk to and help us.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Janis Highland, CA

The customer representatives are very friendly. The device is easy to use.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Walter Charlotte, NC

It's good but last week in the doctor's office it went off all of a sudden from me leaning over the counter.

5 years ago

Medical Guardian Logo

Reply from Medical Guardian

Walter, thank you for the review. We're sorry that your unit went off accidentally. Please don't hesitate to reach back out if you are having any other difficulties with your device.

Dec. 14th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jerry Yucaipa, CA

I wear it everyday. It's comfortable. Setting it up was a good process.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

John Sacramento, CA

The customer service has answered every question that I've had.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carolyn Caldwell, TX

I've only had to use it once since I've had it but they responded very quick.

5 years ago

Medical Guardian Logo

Reply from Medical Guardian

Carolyn, we're happy we were able to be there for you when you needed us. Thanks for the review!

Dec. 13th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anne H

It's pretty easy to use. You can always get a hold of them and they will be very cordial and easy to talk to.

5 years ago Edited January 10, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Gerald mccarthy

works good have used the service twice and they have done a great job

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jim

Customer service setting up account was great. Product delivered as promised

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Kay Torres

I haven''t needed help yet. Peace of mind. When I test my unit they answer immediately.xx

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Sue Deforest

Call to get a watch instead of the button because that is what my father wanted and we have never received it.

5 years ago

Medical Guardian Logo

Reply from Medical Guardian

Sue, thank you for reaching out. We apologize for the delays you and your father experienced in getting his new button out to him. We can certainly help out with this request if help is still needed. We just need a bit of information about your father's account to get this taken care of for him. If you could provide us with your father's full name, address and phone number, we will be in touch. Any information shared in your response will not be posted publically. Thanks again for the review!

Dec. 11th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star star star

J. Michael Winston-Salem, NC

Very responsive to alerts. Extremely helpful with answering questions.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Joyce Hammons Colorado Springs, CO

Easy to set up and having two devices , one is always with me.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Julie Diana, TX

Everyone is very courteous and the information they give is good.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Greenfield, IN

When we were testing it and setting it up, everybody was nice and very helpful.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Pam Columbus, OH

The customer support is always right there and are very ready to help.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Brenda La Grange, KY

Customer service always answers the phone when the alarm goes off.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jan Oconomowoc, WI

The service is easy to use. Customer service is very helpful and convenient.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Donald Pittsburgh, PA

The only thing that bothers us about the service is the constant phone calls from Medical Guardian.

5 years ago

Medical Guardian Logo

Reply from Medical Guardian

Donald, thanks for the review. We should be able to help you out with this request. So we can better help minimize these calls for you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will look into your concerns. Thanks again for reaching out!

Dec. 11th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Clara Crawfordville, FL

When I called to test the service, I got a response immediately.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Edwin L. Empfield Bath, PA

customer service was very good when I tested it for the first time

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Marylu Olsen Bloomingdale, IL

Very thorough and the results were gathered relatively quickly

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Eloise Hicks Charlotte, NC

Very dependable. The wearable device is light and easy to use.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Leanne Bourgeois

Easy to use and always ready since I do not have to charge it

5 years ago