Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Tanya Aquino Burke, VA

Recently needed emergency assistance and response time was very quick.

6 years ago

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Verified Customer

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Leslie Gulrich Punta Gorda, FL

Tested Guardian in a strange place, and the operator kknew exactly where I was.

6 years ago

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Verified Customer

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Jeffrey Morgan Hill, CA

I only used it for a test and the representatives responded in a timely manner.

6 years ago

Reply from Medical Guardian

Jeffrey, thank you for the review. We're happy that you have not needed to make use of our services as of yet!

Jan. 8th, 2019

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Verified Customer

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Gretchen K. La Jolla, CA

I've done testing on the device and at this point everything's been fine.

6 years ago

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Verified Customer

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Mary L Victoria, TX

When I pushed the button accidentally, they came on the line immediately.

6 years ago

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Verified Customer

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Gloria Plainview, NY

I've only needed help for the set up and the customer service was excellent.

6 years ago

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Georgia C St Louis, MO

Every time I've called the customer service they've been more than helpful.

6 years ago

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Verified Customer

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Doug Clyde, TX

The customer representatives are easy to deal with. The device was easy to use.

6 years ago

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Verified Customer

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Donna Ninety Six, SC

I tested it twice and it worked really well, they know what they are doing.

6 years ago

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Verified Customer

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Marie Dayton, OH

I can get answers to all of the questions I have about the device.

6 years ago

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Verified Customer

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Michelle Kingman, AZ

They answer my questions and are nice about it. It's been a good experience.

6 years ago

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Verified Customer

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Shirley Reish

easy to wear, so far no complaints. Kids feel better...all out of area

6 years ago

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David Sanders

Easy to order, easy to set up. It daes everything we ask for

6 years ago

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Verified Customer

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Ronell Blount Baton Rouge, LA

We're pleased with it. Whey my mother fell, they quickly checked in on her.

6 years ago

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Verified Customer

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Anonymous Elkton, MD

I like the commercial and how it says they will be there for me. The one time I tested it, they came on quickly.

6 years ago

Reply from Medical Guardian

Thank you for the review. We're happy that you are satisfied with our service overall. Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with our customers.

Dec. 19th, 2018

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Verified Customer

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Terri Granville, OH

Great customer service when ordering. Very easy to use system.

6 years ago

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Edward McKinnon Leland, NC

Customer service is outstanding. Very reliable when it comes to communication.

6 years ago

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Verified Customer

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Michael Salt Lake City, UT

I had a converstion with the customer service when I changed the wristband and they were very nice.

6 years ago

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Verified Customer

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Mary Ann Houston, TX

Whenever we needed anything, we were able to call and reach somebody.

6 years ago

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Verified Customer

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Anonymous Saint Joseph, MO

The system was very easy to set up. When we tested it, it worked just fine.

6 years ago

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Verified Customer

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Clarence Gardner, KS

The customer service has been very good to talk to and help us.

6 years ago

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Verified Customer

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Janis Highland, CA

The customer representatives are very friendly. The device is easy to use.

6 years ago

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Verified Customer

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Walter Charlotte, NC

It's good but last week in the doctor's office it went off all of a sudden from me leaning over the counter.

6 years ago

Reply from Medical Guardian

Walter, thank you for the review. We're sorry that your unit went off accidentally. Please don't hesitate to reach back out if you are having any other difficulties with your device.

Dec. 14th, 2018

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Verified Customer

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Jerry Yucaipa, CA

I wear it everyday. It's comfortable. Setting it up was a good process.

6 years ago

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Verified Customer

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John Sacramento, CA

The customer service has answered every question that I've had.

6 years ago

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Verified Customer

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Carolyn Caldwell, TX

I've only had to use it once since I've had it but they responded very quick.

6 years ago

Reply from Medical Guardian

Carolyn, we're happy we were able to be there for you when you needed us. Thanks for the review!

Dec. 13th, 2018

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Verified Customer

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Anne H

It's pretty easy to use. You can always get a hold of them and they will be very cordial and easy to talk to.

6 years ago Edited January 10, 2024

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Verified Customer

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Gerald mccarthy

works good have used the service twice and they have done a great job

6 years ago

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Verified Customer

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Jim

Customer service setting up account was great. Product delivered as promised

6 years ago

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Verified Customer

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Kay Torres

I haven''t needed help yet. Peace of mind. When I test my unit they answer immediately.xx

6 years ago

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Verified Customer

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Sue Deforest

Call to get a watch instead of the button because that is what my father wanted and we have never received it.

6 years ago

Reply from Medical Guardian

Sue, thank you for reaching out. We apologize for the delays you and your father experienced in getting his new button out to him. We can certainly help out with this request if help is still needed. We just need a bit of information about your father's account to get this taken care of for him. If you could provide us with your father's full name, address and phone number, we will be in touch. Any information shared in your response will not be posted publically. Thanks again for the review!

Dec. 11th, 2018

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Verified Customer

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J. Michael Winston-Salem, NC

Very responsive to alerts. Extremely helpful with answering questions.

6 years ago

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Verified Customer

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Joyce Hammons Colorado Springs, CO

Easy to set up and having two devices , one is always with me.

6 years ago

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Julie Diana, TX

Everyone is very courteous and the information they give is good.

6 years ago

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Verified Customer

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Anonymous Greenfield, IN

When we were testing it and setting it up, everybody was nice and very helpful.

6 years ago

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Verified Customer

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Pam Columbus, OH

The customer support is always right there and are very ready to help.

6 years ago

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Brenda La Grange, KY

Customer service always answers the phone when the alarm goes off.

6 years ago

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Verified Customer

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Jan Oconomowoc, WI

The service is easy to use. Customer service is very helpful and convenient.

6 years ago

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Verified Customer

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Donald Pittsburgh, PA

The only thing that bothers us about the service is the constant phone calls from Medical Guardian.

6 years ago

Reply from Medical Guardian

Donald, thanks for the review. We should be able to help you out with this request. So we can better help minimize these calls for you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will look into your concerns. Thanks again for reaching out!

Dec. 11th, 2018

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Verified Customer

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Clara Crawfordville, FL

When I called to test the service, I got a response immediately.

6 years ago

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Verified Customer

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Edwin L. Empfield Bath, PA

customer service was very good when I tested it for the first time

7 years ago

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Marylu Olsen Bloomingdale, IL

Very thorough and the results were gathered relatively quickly

7 years ago

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Eloise Hicks Charlotte, NC

Very dependable. The wearable device is light and easy to use.

7 years ago

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Leanne Bourgeois

Easy to use and always ready since I do not have to charge it

7 years ago

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Verified Customer

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Debbie Clark

I am always treated with respect and I feel like they truly care

7 years ago

Reply from Medical Guardian

Thanks for the review Debbie. We do care, and we're happy that it shows!

Nov. 29th, 2018

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Verified Customer

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Colleen Decker

Easy order, easy set up, guided by customer service agent. Works great.

7 years ago

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Verified Customer

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Doyle Disbrow Lake Placid, FL

Easy to wear and makes me feel safe . Very good customer service.

7 years ago

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Tricia San Lorenzo, CA

Very good service! My only complaint is that falls don't always work to alert help.

7 years ago

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Ella Powers Memphis, TN

Provides security for our love one. Sales people were super helpful.

7 years ago

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Jeanne Marcovitz Monroe, LA

Only had a short time, but they seem to answer in a timely manner when I test

7 years ago