Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Patricia St. Petersburg, FL

The device is slightly cumbersome, but I haven't had any problems.

6 years ago

Reply from Medical Guardian

Patricia, thank you for the review. We're happy that you are a satisfied customer overall. We offer a variety of products to meet the different needs of our customers. We may be able to offer you a device that is a bit less cumbersome. If you are interested in hearing more about other products we have available, please reply directly to this message with your full name, addres and phone number. Any information shared in your response will not be posted publically. Have a lovley day!

Jan. 24th, 2019

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Verified Customer

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Mary Ellen Ellicott City, MD

The service is very convenient. The device works wonderfully.

6 years ago

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Verified Customer

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Shirley Bend, OR

The Medical Guardian is very convenient and fulfills its purpose in my life.

6 years ago

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Verified Customer

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Cynthia Chicago, IL

They walked me through the whole process when I had problems setting it up.

6 years ago

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Verified Customer

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Clarence G Union Bridge, MD

Everyone was kind and very helpful. They always followed through with us.

6 years ago

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Verified Customer

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Versa richard

Have not used for emergency but all areas so far have been very professional!

6 years ago

Reply from Medical Guardian

Versa, thank you for the review. We're happy that you are satisfied with our team and hope you never actually need to make use of our services!

Jan. 23rd, 2019

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Verified Customer

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Susan Tangel

They actually checked on my mom when she unknowingly hit the button

6 years ago

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Verified Customer

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Geraldine Williams

Theuvare alway prompt, Very helpful, quick, and professional

6 years ago

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Verified Customer

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William Mock

I tested devise today for the first time. The reply was prompt.

6 years ago

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Verified Customer

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John Marion, OH

During the initiation they were very helpful and understanding.

6 years ago

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Verified Customer

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David Thomaston, GA

They're a very good company to use, they're always there when I need them.

6 years ago

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Verified Customer

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Edward Fort Myers, FL

They always answer immediately and stay on the line with you.

6 years ago

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Verified Customer

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Catharine Boerne, TX

In order to use it, I have to carry the little charger device. It's too inconvenient, I thought all I would have to carry is the button. I don't get quick service either.

6 years ago

Reply from Medical Guardian

Catharine, thank you for the feedback. We're sorry that the device you currently have does not meet your needs. We did want to point out that we offer a variety of products to meet a variety of needs. We currently offer two devices for on the go use that are all-in-one devices, where you wouldn't need to carry any additional pieces while on the move. If you are interested in hearing more about additional products in our product line, please reply directly to this message with your full name, address, and phone number and we will have a member of our Customer Care team reach out to discuss device options with you. Any information shared in your response will not be posted publically. Have a great weekend!

Jan. 18th, 2019

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Verified Customer

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Daniel Boynton Beach, FL

Everything was easy to understand. They are patient and knowledgeable.

6 years ago

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Douglas Chickasha, OK

They have been courteous, helpful, and I'm satisfied with them.

6 years ago

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Kenny Sacramento, CA

When they notice something happening they respond immediately.

6 years ago

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Verified Customer

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Margaret Parsons

Easy to install and use. I feel safer with the system on for quick use.

6 years ago

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Verified Customer

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Diane Purdy

They stand by their products and are extremely easy to work with

6 years ago

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PennyH

They have a quick response time and are always very pleasant.

6 years ago

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Verified Customer

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Marcia Crowe

I had to use this and I was surprised at how quickly the paramedics arrived.

6 years ago

Reply from Medical Guardian

Marcia, we're happy to have been there when you needed us. Thanks for the review!

Jan. 17th, 2019

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Verified Customer

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Lori Mortier

Great experiences with customer service and responses to need

6 years ago

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Verified Customer

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Donald Mathison

They are difficult to reach by phone, will NOT stop their sales pitch when I call (and my call has NOTHING to do with sales.

6 years ago

Reply from Medical Guardian

Donald, thank you for reaching out. We're sorry that you are receiving unwanted sales pitches. We would like to take a closer look at your concerns. Would you mind helping us by providing us with some additional information? Any information shared in your response will not be posted publically. If you could provide us with the phone number used to reach out to our time, we will look into your concerns. Have a lovely day!

Jan. 17th, 2019

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Verified Customer

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Blanche West Chester, OH

Whenever I call Medical Guardian their response is always very satisfactory.

6 years ago

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Charles Lafayette, IN

I can use it anytime in the house, but you can't use it very far away from the main source.'

6 years ago

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Bruce Woodward, OK

It works great and there is always someone there when you need them.

6 years ago

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Earl Carriere, MS

I feel a lot safer with my Medical Guardian. I even wear it in the shower.'

6 years ago

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Carol Bad Axe, MI

One time it went off accidentally. When it went off, they called right away.

6 years ago

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Anonymous Roscoe, NY

I've used it once and they answered about my help to get up.

6 years ago

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Verified Customer

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Ruth Hudgins, VA

Every time I've called the customer service they've been very responsive.

6 years ago

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Verified Customer

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Belinda Richardson, TX

All of my questions were answered when I called and they followed up with me.

6 years ago

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Verified Customer

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Lulu Frances Monett, MO

They have been very helpful, especially when we were setting it up.'

6 years ago

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Verified Customer

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Mary Monroe, IA

I bought it through Costco and it has been very helpful and it works well.

6 years ago

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Alane Springfield, MO

I feel safe knowing that it is there. I am not afraid when I am alone anymore.'

6 years ago

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Verified Customer

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Anonymous Erlanger, KY

They did a great job setting it up and explaining everything.

6 years ago

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Ruben Killeen, TX

My husband did accidentally press the button and immediately we got service.

6 years ago

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Verified Customer

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Anonymous Murfreesboro, TN

The customer representative answered right away. The device works fine.

6 years ago

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Verified Customer

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Anne Abiquiu, NM

When I did the testing, they came on immediately and right away.

6 years ago

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Verified Customer

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Anonymous Winter Springs, FL

I feel safe when I wear it. It is something you can rely if you were to fall

6 years ago

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Verified Customer

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Phyllis Rockford, MI

They've always been very thorough in their explanations when I talk to them.

6 years ago

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Verified Customer

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Laurel Port Orchard, WA

The people in customer service are kind and considerate and helpful.

6 years ago

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Verified Customer

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Myrtle Portage, IN

They gave me good care. They come if you need them. I would recommend them.

6 years ago

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Verified Customer

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Richard Houston, TX

The lady was misrepresenting herself to when I got the product. I never got a call back and I wasn't satisfied with the equipment, yet I still had to pay for the service.

6 years ago

Reply from Medical Guardian

Richard, thank you for the review. We're sorry that you feel the product you ordered from Medical Guardian was misrepresented to you. We would like to see if we can help fix things for you. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Any additional information you can provide about what exactly was misrepresented to you will allow us to better research this situation for you. Thanks again for reaching out!

Jan. 10th, 2019

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Verified Customer

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Charles Salina, KS

The service is very easy to set up, and customer service was very helpful.

6 years ago

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Thomas Lincoln City, OR

Medical Guardian always answers my alerts. They are very responsive.

6 years ago

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Carolyn Hollywood, FL

Customer service responds to the calls right when the button is pushed.

6 years ago

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Shirley Harper Woods, MI

The service is very convenient. Customer service is cordial and attentive.

6 years ago

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Jeannette Highlands, TX

The set up was very fast, and we have experienced no problems with it.

6 years ago

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Stanley

The devices they offer are more than sufficient for what I use.

6 years ago

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Ron Ione, CA

Excellent service, Responds quickley to outside the home service area.

6 years ago

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Deborah S Franklin, NC

no problems with equipment and always answered right away when I tested product

6 years ago