Best Company badge 10,000 Reviews Medical Guardian Logo

Medical Guardian

star star star star star_border

7.4

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cathleen

I find it irreplaceable. It's really good. They are very courteous and helpful.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Shirley Lee's Summit, MO

Every time I've talked to customer service, they've been very helpful.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Elizabeth Fairfield, IL

The people in customer service were very nice and personable.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Charles Lakeland, FL

When we did a test run with the device, they answered immediately.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rose Deerfield Beach, FL

I think the equipment is very good. I think it's very attractive.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ervie San Antonio, TX

Medical Guardian has done a great job at taking care of my father.

5 years ago

Medical Guardian Logo

Reply from Medical Guardian

Ervie, thank you for the review. We're happy to be able to help out with your father!

Jan. 24th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Patricia St. Petersburg, FL

The device is slightly cumbersome, but I haven't had any problems.

5 years ago

Medical Guardian Logo

Reply from Medical Guardian

Patricia, thank you for the review. We're happy that you are a satisfied customer overall. We offer a variety of products to meet the different needs of our customers. We may be able to offer you a device that is a bit less cumbersome. If you are interested in hearing more about other products we have available, please reply directly to this message with your full name, addres and phone number. Any information shared in your response will not be posted publically. Have a lovley day!

Jan. 24th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mary Ellen Ellicott City, MD

The service is very convenient. The device works wonderfully.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Shirley Bend, OR

The Medical Guardian is very convenient and fulfills its purpose in my life.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cynthia Chicago, IL

They walked me through the whole process when I had problems setting it up.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Clarence G Union Bridge, MD

Everyone was kind and very helpful. They always followed through with us.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Versa richard

Have not used for emergency but all areas so far have been very professional!

5 years ago

Medical Guardian Logo

Reply from Medical Guardian

Versa, thank you for the review. We're happy that you are satisfied with our team and hope you never actually need to make use of our services!

Jan. 23rd, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Susan Tangel

They actually checked on my mom when she unknowingly hit the button

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Geraldine Williams

Theuvare alway prompt, Very helpful, quick, and professional

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

William Mock

I tested devise today for the first time. The reply was prompt.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

John Marion, OH

During the initiation they were very helpful and understanding.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

David Thomaston, GA

They're a very good company to use, they're always there when I need them.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Edward Fort Myers, FL

They always answer immediately and stay on the line with you.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Catharine Boerne, TX

In order to use it, I have to carry the little charger device. It's too inconvenient, I thought all I would have to carry is the button. I don't get quick service either.

5 years ago

Medical Guardian Logo

Reply from Medical Guardian

Catharine, thank you for the feedback. We're sorry that the device you currently have does not meet your needs. We did want to point out that we offer a variety of products to meet a variety of needs. We currently offer two devices for on the go use that are all-in-one devices, where you wouldn't need to carry any additional pieces while on the move. If you are interested in hearing more about additional products in our product line, please reply directly to this message with your full name, address, and phone number and we will have a member of our Customer Care team reach out to discuss device options with you. Any information shared in your response will not be posted publically. Have a great weekend!

Jan. 18th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Daniel Boynton Beach, FL

Everything was easy to understand. They are patient and knowledgeable.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Douglas Chickasha, OK

They have been courteous, helpful, and I'm satisfied with them.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kenny Sacramento, CA

When they notice something happening they respond immediately.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Margaret Parsons

Easy to install and use. I feel safer with the system on for quick use.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Diane Purdy

They stand by their products and are extremely easy to work with

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

PennyH

They have a quick response time and are always very pleasant.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Marcia Crowe

I had to use this and I was surprised at how quickly the paramedics arrived.

5 years ago

Medical Guardian Logo

Reply from Medical Guardian

Marcia, we're happy to have been there when you needed us. Thanks for the review!

Jan. 17th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lori Mortier

Great experiences with customer service and responses to need

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Donald Mathison

They are difficult to reach by phone, will NOT stop their sales pitch when I call (and my call has NOTHING to do with sales.

5 years ago

Medical Guardian Logo

Reply from Medical Guardian

Donald, thank you for reaching out. We're sorry that you are receiving unwanted sales pitches. We would like to take a closer look at your concerns. Would you mind helping us by providing us with some additional information? Any information shared in your response will not be posted publically. If you could provide us with the phone number used to reach out to our time, we will look into your concerns. Have a lovely day!

Jan. 17th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Blanche West Chester, OH

Whenever I call Medical Guardian their response is always very satisfactory.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Charles Lafayette, IN

I can use it anytime in the house, but you can't use it very far away from the main source.'

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bruce Woodward, OK

It works great and there is always someone there when you need them.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Earl Carriere, MS

I feel a lot safer with my Medical Guardian. I even wear it in the shower.'

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carol Bad Axe, MI

One time it went off accidentally. When it went off, they called right away.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Roscoe, NY

I've used it once and they answered about my help to get up.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ruth Hudgins, VA

Every time I've called the customer service they've been very responsive.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Belinda Richardson, TX

All of my questions were answered when I called and they followed up with me.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lulu Frances Monett, MO

They have been very helpful, especially when we were setting it up.'

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mary Monroe, IA

I bought it through Costco and it has been very helpful and it works well.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Alane Springfield, MO

I feel safe knowing that it is there. I am not afraid when I am alone anymore.'

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Erlanger, KY

They did a great job setting it up and explaining everything.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ruben Killeen, TX

My husband did accidentally press the button and immediately we got service.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Murfreesboro, TN

The customer representative answered right away. The device works fine.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anne Abiquiu, NM

When I did the testing, they came on immediately and right away.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Winter Springs, FL

I feel safe when I wear it. It is something you can rely if you were to fall

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Phyllis Rockford, MI

They've always been very thorough in their explanations when I talk to them.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Laurel Port Orchard, WA

The people in customer service are kind and considerate and helpful.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Myrtle Portage, IN

They gave me good care. They come if you need them. I would recommend them.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Richard Houston, TX

The lady was misrepresenting herself to when I got the product. I never got a call back and I wasn't satisfied with the equipment, yet I still had to pay for the service.

5 years ago

Medical Guardian Logo

Reply from Medical Guardian

Richard, thank you for the review. We're sorry that you feel the product you ordered from Medical Guardian was misrepresented to you. We would like to see if we can help fix things for you. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Any additional information you can provide about what exactly was misrepresented to you will allow us to better research this situation for you. Thanks again for reaching out!

Jan. 10th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Charles Salina, KS

The service is very easy to set up, and customer service was very helpful.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Thomas Lincoln City, OR

Medical Guardian always answers my alerts. They are very responsive.

5 years ago