Name: Medical Guardian
Rating: 4.1

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Verified Customer

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D Smith

Customer Service very knowledgeable and pleasant. Response time very good.

5 years ago

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Verified Customer

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Wendi

Fortunately we've never used it, but keeping it charged and wearing it is easy

5 years ago

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Sandy Finucane

easy set up of equipment, great customer service, reliable product

5 years ago

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Randy

Great central call-center service and follow-up in emergency situation

5 years ago

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Sue Smith Indianapolis, IN

It is easy to use and they help answer all your questions. '

5 years ago

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Patsy Jones Kidd Inman, SC

It is quite expensive for an older person, but it is always there if I need it.

5 years ago

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LP Hudson, FL

I use it all the time. When I push the button, they respond right away.

5 years ago

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George Bailey Hebron, OH

It is easy to use and the buttons are bright so you can easily see them.

5 years ago

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Harwood Eagle Bridge, NY

The device provided is very accurate. I also get very good customer service.

5 years ago

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Ann Westerville, OH

Whenever I call to ask questions, it is answered very quickly.

5 years ago

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Helen Monroe, IN

Medical Guardian took care to respond to my needs and help me.

5 years ago

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Charlie Cookeville, TN

Medical Guardian is very patient with me and they offer immediate help.

5 years ago

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Serena Mesa, AZ

Medical Guardian really cares about how their customers are doing.

5 years ago

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Gloria Schiebelhut

They answered quickly when I tested it and it was easy to use.

5 years ago

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Becky Shelton

The only thing I don't like is the end of the bracelet sticks out and gets in the way all the time.

5 years ago

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Willie Williams

During the test they responded quickly. The price was right for me.

5 years ago

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Phyllis Edmiston

They called me in the middle of the night because I laid on my necklace, so they do call quickly.

5 years ago

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Jody Moore

Medical Guardian is great because they are really easy to deal with.

5 years ago

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Beatrice Leadville, CO

They were cheaper than the one that I had before, it is a reasonable price.

5 years ago

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Jenny Pleasant Hill, OR

The device is handy and I got a good deal so the price was right.

5 years ago

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Verified Customer

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Karen Eller

I got conflicting information the first time I called and then later it was settled.

5 years ago

Reply from Medical Guardian

Karen, we're happy we were able to clarify things for you. Please don't hesitate to reach back out if you have any other questions or concerns.

Feb. 18th, 2019

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James Milbourn New Goshen, IN

Everyone is good and helps us out, they also helped us get it going.

5 years ago

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Verified Customer

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Margaret Fuchs Menomonie, WI

They were helpful in setting it up and explaining how to operate it.

5 years ago

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Cecelia Watkins Johnson City, TN

When testing, we felt they were very supportive, it was very effective.

5 years ago

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Mary A Lethco San Antonio, FL

We did a test call and everything worked well, we haven't had an emergency but it should do well.

5 years ago

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Mary B King Aberdeen, NC

The man I spoke to on the phone was very knowledgeable and helpful.'

5 years ago

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Jessica Clemmons Louisville, KY

The people are always so nice to me when I speak to them on the phone.

5 years ago

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Nancy Peterson Yuma, AZ

Whenever I call to test it, everyone is always nice, friendly, and helpful.

5 years ago

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Anonymous Sobieski, WI

I bought the Medical Guardian device for my mother and it is great because it is lightweight.

5 years ago

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Visith Chevawattana Downey, CA

The system is very sensitive, but I am fully comfortable with the device.

5 years ago

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Anonymous Chesterfield, MO

The customer support people are polite and answer right away.

5 years ago

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Gloria Great Bend, KS

I have it as security. It is easy to use. Customer service is always available.

5 years ago

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Verified Customer

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Connie dutil

I think it answers to slow a person could be dead by the time you get an operator

5 years ago

Reply from Medical Guardian

Connie, thank you for your review. Typically speaking you should expect a response from one of our highly trained operators in under a minute. If that is not the case, we would like to take a closer look at your particular situation. You can reply directly to this message if that is the case. Please feel free to provide any additional information you feel may be relevant in your response. Any information shared in your response will not be posted publically. Thanks again for reaching out!

Feb. 12th, 2019

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Verified Customer

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SHARON STRYKER

iI LIKE THE FACT THAT I DO NOT HAVE TO BE AT A PHONE TO GET HELP

5 years ago

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Verified Customer

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Robyn Richards (Zeke Thomas-dad)

My dad had to use the system and the process was flawless from start to finish

5 years ago

Reply from Medical Guardian

Robyn, we're happy to have been able to help you with your father when help was needed. We hope he is doing well. Wishing you both the best!

Feb. 12th, 2019

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Verified Customer

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Bernyce Broselow

I would like a speaker on the device rather than have to be a certain distance when calling.

5 years ago

Reply from Medical Guardian

Bernyce, thank you for your feedback. We do offer devices that may better meet your needs in this regard. We have devices designed for use while at home and on the go that have the speaker built right into the wearable button itself. If you are interested in hearing more about device options that are available to you, please reply directly to this message. Any information shared in your response will not be posted publically. Thanks again for reaching out!

Feb. 12th, 2019

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Verified Customer

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Joan Rountree

I am fortunate I have never had to use it. My gripe is you have to charge the unit everyday

5 years ago

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Verified Customer

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Anonymous

Great customer service on the phone. So far exactly as promised

5 years ago

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Dave Hugo, MN

The device is very well built. I am very satisfied with Medical Guardian.

5 years ago

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Frank Oyster Bay, NY

Customer service worked closely with me to resolve any concerns and questions.

5 years ago

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Dawn Orwigsburg, PA

The wait time to get a hold of customer service is very long. The device is simple and easy to use.

5 years ago

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Verified Customer

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Anonymous Henderson, KY

The device is very easy to use. I have had a positive experience.

5 years ago

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Joanna Estero, FL

The device is easy to use, and they provide the service at the best price.

5 years ago

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Wendell

There are always quick responses, and they always have the answer.

5 years ago

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Art Owensburg, IN

The sales man was great. The people I talk to on the phone are always polite.

5 years ago

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Margie Hennessey, OK

The customer support were very helpful when we were setting it up.

5 years ago

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Ann McLean, VA

I must have triggered it and I never heard the alarm but their support's been very good.

5 years ago

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Vilma East Hampton, NY

When I call in for testing, the customer support is right there.

5 years ago

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M Noblesville, IN

It's easy to order, easy to set up, and it's just a good product.

5 years ago

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Ruth

I live alone with my dog and in case I do fall, they answer right away.

5 years ago