Name: MobileHelp
Rating: 4.5

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Verified Customer

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Beverly Bothell, WA

They listened and took care of the problem. It's easy to use. The response was immediate the last time it went off. There was local response and they came to the front door.

4 years ago

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Verified Customer

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Lucinda Cincinnati, OH

I accidentally hit my button and it went off and I could call in and cancel it. They're right on the ball in case you need to go to the hospital. It works great.

4 years ago

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Verified Customer

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Anonymous

Right now we're having some problems with the medical device and we're working with tech support to try to get it fixed and they're pretty good. Every time we've called, they are knowledgeable, helpful, and professional.

4 years ago

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Verified Customer

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Jeanne Leesburg, FL

If goes off very easy I've learned. I guess I've tested it several times because it's accidently went off. But I've learned MobileHelp answers pretty quick.

4 years ago

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Verified Customer

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Frances Darlington, MD

I didn't get the lock box that was supposed to have been included in my order. It's very convient. My daughter pressed the button by mistake one time and they answered right away.

4 years ago

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Verified Customer

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Mary Bodner Butler, NJ

Everyone has been very knowledgeable and answered all my questions. They were also very friendly. I've had a few false alarms and the company responded very quickly. I do think the device goes off a bit too easily.

4 years ago

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Verified Customer

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Nora I. Berea, KY

I love it because I know that it will keep me safe. I feel more secure since I've gotten it. I would recommend it 100% to anyone that could use extra help.

4 years ago

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Verified Customer

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Carol Miami, FL

Anytime I have any questions or anything they have been very helpful. I like the fact that it is mobile and there are several different ways to wear it.

4 years ago

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Verified Customer

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Robert Albuquerque, NM

The customer service is fast and efficient, and I think they are really good. It works and I have found nothing to dislike. I would recommend it to others.

4 years ago

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Verified Customer

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Catherine

Every time I hit the crazy button, it goes off and I have to tell them it's all good. I fell yesterday and it didn't go off. I don't like the necklace because the wires irritate my skin. The value for money is excellent though.

4 years ago

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Verified Customer

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Nawal Spring Hill, FL

The people at mobile help are very helpful and quick. They are understanding. It is a great staff. The device is easy to handle. There is nothing I dislike.

4 years ago

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Verified Customer

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Gwendolyn Tampa, FL

Customer support answers your questions thoroughly. I'm glad I have it. One time my grandson accidentally touched it and they called me back within a minute.

4 years ago

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Verified Customer

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Anonymous Rancho Cucamonga, CA

I hate the thing around my neck but it is a necessity, so I wear it. Everything else is fine. I've tested it a couple of times and they respond immediately.

4 years ago

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Verified Customer

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Cheryle Hendersonville, TN

They've been very nice and informative. I do not like the necklace. It is so sensitive. I was taking a shower and it went off. I wish they would send text messages to check it was an actual emergency.

4 years ago

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Verified Customer

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Diana

Necklace is a pain but it works well. I've accidentally bumped into it a few times and they get on there right away and ask if everything is okay pretty fast.

4 years ago

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Verified Customer

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Maxine

To me it is perfect, I wouldn't change anything about it. It is handy, you don't have to leave your home. The device is the best and I didn't have a bit of trouble with it.

4 years ago

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Verified Customer

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Jimmy

Once I feel down to the floor and I couldn't get up to call and they were here and it was great. They've done pretty good with their customer service.

4 years ago

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Verified Customer

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Marjorie

Customer service is difficult to deal with. I dislike that don't call my emergency contact right away, they try to get me to speak through the box first and it would prefer if they just called my contact. I needed help once and they asked if it was an emergency and I said no call my contact but they cut me off and didn't call my contact because it wasn't a bad fall. I think I will probably change companies as soon as my contract is up.

4 years ago

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Verified Customer

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Betty

Since I lived alone, I felt more comfortable knowing that if I needed help, it was there. I did return it after a month because I relocated to an assisted living home.

4 years ago

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Verified Customer

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Anonymous

They deliver on their promises. They were able to get to me quickly. I wish the necklace could get extended, it sometimes gets tangled around my throat.

4 years ago

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Verified Customer

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Jeffery

Every time I test it, they are very courteous to me and they're there right away. So far it's worked great for me, I feel more secure and I like everything.

4 years ago

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Verified Customer

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Marilyn

I like the fall detector part because it picks up when my mother falls. The alarms would be louder so my mother could hear it. She has no clue when she sets it off.

4 years ago

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Verified Customer

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Judy

It works perfectly. I like the fact that it definitely calls. I dropped it one day and it called immediately. They are very helpful when I have a question on the phone.

4 years ago

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Verified Customer

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Don

Mobilehelp has answered any questions I've had. I accidentally hit the necklace button one time and it responded. I had ten seconds to shut it down and it worked.

4 years ago

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Verified Customer

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Beverly Dinsmore

Buttons on the cords are a little too sensitive and have accidentally gone off when I have worn them. I use the watch band at home and have not been taking the other device with me unless I am alone.

4 years ago

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Verified Customer

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Kathy

My mother's system with "fall detection"has set off false alarms 3 times in the past less than one month. We were advised to shorten the length of her necklace, which I did,but another false alarm occurred when she wasn't even wearing it.

4 years ago

Reply from MobileHelp

Hi Kathy, We would like to look into this false alarm with you. Please contact us at 877-827-6207, Option 1. Best Regards, MobileHelp

May. 21st, 2019

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Verified Customer

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Priscilla Rector

I've never had to call for MobileHelp so I really don't know how I can rate. My mobile device went off unsolicited, however, and I did speak w/someone who was checking on me.

4 years ago

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Verified Customer

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Mary P Sanders

Customer service and technical support have been great. Luckily I have not had to use it yet, but it makes feel safe knowing you are there if I need it.

4 years ago

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Verified Customer

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5 Elgin, TX

We know we will be safe when we go places now and that we will be taken care of. We are 100 percent satisfied. We set it up ourselves and it works perfect.

4 years ago

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Verified Customer

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5 Defiance, OH

I really love the list of your medical history that they give you to put on your refrigerator. I am afraid I am going to hit the button by accident, but it works great.

4 years ago

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Verified Customer

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5 Pittsburgh, PA

Once I pressed the button by mistake and they called right away. I like the comfort of having the device with me in the shower to protect me from falling.

4 years ago

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Verified Customer

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5 Kingsport, TN

The people I spoke to on the phone were very friendly and explained everything to me. I like the portable device that I can take with me when I am not at home.

4 years ago

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Verified Customer

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5 Dayville, CT

I wear the watch and I accidentally pressed it and they were calling right away to make sure that I was okay. The service and the quality of the product are excellent.

4 years ago

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Verified Customer

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J Tilden, NE

The customer support was really informational and helped me get going. I wish the device were smaller. I don't like the big bulky thing. The watch seems very big and I bumped it a lot, if it were smaller that would be fine.

4 years ago

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Verified Customer

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Catherine

The customer service representatives seem very nice. I don't really like the one around my neck. I like the arm band better and I take the base with me.

4 years ago

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Verified Customer

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Ronda Findlay, OH

Every time I've had a false alarm they are very nice about it. I've had quite a few. When they tested it everything turned out okay and it was fairly accurate.

4 years ago

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Verified Customer

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Anonymous Greenfield, MA

The only thing I don't like is that the fall detection didn't detect the fall and my husband did fall. One time when we first got it we left the pendant in the living room and it went off in the night and somebody was talking in a loud voice saying "you have ten seconds to answer" or something like that and it kind of scared us.

4 years ago

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Verified Customer

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Joel Howey-in-the-Hills, FL

There isn't any question that the customer support couldn't answer. I like everything about this swimming suit, it's a perfect fit. I tested it and everything worked fine.

4 years ago

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Verified Customer

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Richard Pinson, AL

It seems to take a long time for them to answer when you push the button. It seemed like the GPS box would not sync because the lady was talking through the GPS box.

4 years ago

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Verified Customer

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Helen Woodland, CA

They don't answer right away, they take a little while and it scares me because I wonder if I'm in a dangerous situation and they take so long to answer. I think it's a pretty good device.

4 years ago

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Verified Customer

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Minnie

So far the experience has been very good. They are full of nice people, they have helped me very much to understand. I like the bracelet very much, it is very convenient.

4 years ago

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Verified Customer

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Hazel Sacramento, CA

As far as I am concerned the company is good. It is a more convenient way to have twenty four hour security if something happens to you. I have no dislikes.

4 years ago

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Verified Customer

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Vivian

Always there, no matter what. I would like the wrist thing but my skin is allergic to it so I got the necklace. It gives me a feeling of safety knowing I can push the button.

4 years ago

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Verified Customer

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Angie

Would recommend it because it is easy for me to handle and I feel safer getting into my tub now because I can wear it in water. I am very satisfied with it.

4 years ago

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Verified Customer

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Anonymous

I tripped and fell in the grocery store and I used it and they notified everybody, even the EMTs came. I don't like the black cord but I love everything else.

4 years ago

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Verified Customer

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Leona

It comes in handy and that is good for me. When I fell outside, it went off and my son in law was here and helped in the house. I think it is a great thing.

4 years ago

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Verified Customer

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Donice Broadway, NC

I have been pretty pleased with the bracelet, the neck pendant is too sensitive . The response was very good. I feel more secure knowing I have this available.

4 years ago

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Verified Customer

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Hannah McAlester, OK

They are very frequent and very helpful in getting the paramedics to me and they stayed on the line with me, they were very nice and urgent to get someone to me promptly.

4 years ago

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Verified Customer

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Mary

I tested it once, and they answered right away very politely. I think the company is alright. It seems very dependable, they have been very helpful and informative.

4 years ago

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Verified Customer

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Roxanne

I was happy with how it installed easily. One time I tested it, the person come on right away and asked me what my problem was, it was a good response.

4 years ago