Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of M-PERS (Mobile-Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade.

MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.

Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.

MobileHelp offers low monthly monitoring fees, ($19.95 per month), no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment.

Read MobileHelp reviews below to see what customers have to say about the medical alert provider. 

The Good

  • MobileHelp Reviews
  • 30-Day Money-Back Guarantee
  • $200 Visa Gift Card for Referring a Friend
  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button
  • MobileHelp Cost

MobileHelp Reviews

The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability.

MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.  

30-Day Money-Back Guarantee

MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them. 

$200 Visa Gift Card for Referring a Friend

MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.

For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card. 

This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like. 

Versatile Systems

MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.

Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.

MobileHelp Classic

This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.

MobileHelp Wired Home

This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker. 

MobileHelp Touch

This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.

The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month. 

MobileHelp Duo

This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system. 

Mobile Duo

This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular. 

MobileHelp Smart

This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator. 

MobileHelp Solo

This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port. 

GPS Satellite Tracking Technology

MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.

Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.

MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.

Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.

Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost is $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.

There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.  

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

The Bottom Line

MobileHelp is a reliable medical alert company with quality customer service, equipment, and overall medical alert services, giving MobileHelp a high star rating and an extremely satisfied customer base. No phone landline is required to use the MobileHelp medical alert system.

The company is one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere.

MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. 

MobileHelp has an affordable monthly cost ($19.95), and the company does not charge an activation or equipment fee. The medical alert provider does not require customers to sign any long-term contracts, and there is a lifetime warranty on all equipment.

There is also a 30-day money-back guarantee, so MobileHelp is completely risk-free. You can also refer a friend for a $200 visa gift card.

Read MobileHelp reviews below to hear about MobileHelp experiences from actual customers.

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Call our recommended rep over at MobileHelp below.

1-(888) 986-3940

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User Reviews

Star Rating

4.7
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7,416 Reviews

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Ross Slyter
July 15th, 2019 Chino, CA

Very good impression. Very professional

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Carlson
July 15th, 2019 Arlington, WA

Very helpful and excellent follow-up. Customer oriented to find best product for our needs.

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Carol Palifka
July 8th, 2019

Very polite and knowledgeable salesman. Did not try to push me into purchase.

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suzanne
July 8th, 2019 Plymouth, WI

helpful and told me about the medical device and the cost

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Pat Fleege
July 8th, 2019 Hazel Green, WI

Very helpful, and very fast service, but pricier than advertised.

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Donald F Shellhammer
July 1st, 2019

very good everybody was very helpful and knowledgeable

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Judi Semel
July 1st, 2019

Very professional down to earth and knowledgeable

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Jim Willett
July 1st, 2019

I have been impress thus far with the product quality and the customer service department.

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Phyllis Carpenter
June 24th, 2019 Kings Mountain, NC

Very impressed with the product and the customer service

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Joy Gehm
June 24th, 2019 Lizton, IN

Initial impression was good based on online review and phone call to initial customer service rep

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Reply from MobileHelp

Jun 25, 2019

Hi Joy, Thank you for your kind review! Is there anything we can do to earn a higher rating from you? We look forward to speaking to you! Kind Regards, MobileHelp

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Peggy Heath
June 24th, 2019

Excellent and very easy to complete process.

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Robert May
June 24th, 2019 Lakeville, MN

Directions incomplete and tech support called 8-10 times about a test

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Reply from MobileHelp

Jun 25, 2019

Robert, Thank you for your feedback. We see that you have been speaking to Tech Support regarding your Mobile Device and that they are waiting on a return call from you. Is there a better time that they can reach you? Or you can return their call at 877-827-6207, Option 1 at your earliest convenience. We look forward to speaking to you. Best Regards, MobileHelp

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Sarah Smith
June 24th, 2019 Bryan, TX

Did not meet all my needs in one unit. Mobile Help could only hear me from base unit. Solo option was too big and heavy.

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Reply from MobileHelp

Jun 25, 2019

Hi Sarah, Thank you for your feedback! We do have our all in one smart watch www.mobilehelp.com/smart that may be able to meet your needs. If you are interested in learning more about this product, give us a call at 800-916-3067! Sincerely, MobileHelp

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Audrey Key
June 18th, 2019 Woodland Hills, CA

I just talked to a representative and there is nothing that started at $19.95. The cheapest was $24.95 and that was with Hero pricing of single mobile system without adding fall recognition.

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Reply from MobileHelp

Jun 19, 2019

Audrey, Our Classic - home only system is $19.95. If you wanted a system with GPS, the least expensive system is $24.95. We would be happy to discuss this further with you, please contact us at 800-916-3067. We look forward to speaking to you. Kind Regards, MobileHelp

Verified Customer

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Barbara Borchers
June 17th, 2019 Scottsdale, AZ DETAILS
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Prompt to answer and help me when I was moving apartment locations

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Anonymous
June 17th, 2019 Rancho Mirage, CA DETAILS
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Helpful on the phone, repeating instructions as needed

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Marilyn Sowell
June 17th, 2019 Cheney, KS DETAILS
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Anytime I would hit my button by accident they were On & wanting to make sure me or anyone did not need help. The one time I did need help. They were very pleasant & got me help in less than 5 minutes.

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Therese
June 17th, 2019 Hudsonville, MI

Very expensive. Gave me confidence when walking in my new shoes & orthotics.

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Cathy
June 17th, 2019 Haddock, GA

It was very helpful and informative. I asked many questions that was answered with expertise.

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Bernard Goldstein
June 17th, 2019

The written material enticed me to buy. The first phone interaction with a salesperson was very positive. He carefully worked through the options and made a convincing sales pitch for the one I chose. I got a follow up phone call that night which asked for my address, which I had given, but apparently needed an apartment number - which was unnecessary. A few days later I received a very obnoxious call from someone who insisted that I had not bought the phone even though I had, and wanted to sell it to me. Unfortunately my daughter in NYCity was suddenly hospitalized and it took a while to straighten things out. Since then I seem to get called to finish off the information at just the wrong times.. So my two pieces of advice is to have better communication among your sales reps, and to schedule the phone call with me

MobileHelp Logo

Reply from MobileHelp

Jun 17, 2019

Dear Bernard, We are sorry to hear about your experience, however, it doesn't appear you are a customer of ours. We don't sell phones, but rather a personal emergency response system. If you are interested in one of our systems, we would love to speak to you. Please contact 800-916-3067. Best Regards, MobileHelp

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Tina Cohen
June 17th, 2019

called constantly to convince me it was the best. i asked them to stop.

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Reply from MobileHelp

Jun 17, 2019

Tina, We are sorry to hear about your experience. Please let us know if there is anything else we can assist you with. Kind Regards, MobileHelp

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Mary
June 10th, 2019 Copiague, NY

I would have preferred fall dection and the ability to communicate win one device

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Reply from MobileHelp

Jun 10, 2019

Mary, We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon. Kind Regards, MobileHelp

Verified Customer

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Mona smith
June 4th, 2019 Martinsburg, WV DETAILS
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Feel secure and safe at all times am so glad we decided to get mobile help and will recommend it to all my friends

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Ruth Jones
June 4th, 2019 Azle, TX DETAILS
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It constantly goes off even when I'm sitting in my chair or laying in bed at night.

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Reply from MobileHelp

Jun 06, 2019

Ruth, We are sorry to hear about your experience. Please contact Technical Support at 877-827-6207, Option 1 at your earliest convenience. We look forward to speaking to you! Kind Regards, MobileHelp

Verified Customer

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Glenn Smith
June 4th, 2019 West Nyack, NY DETAILS
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From the start the customer service was wonderful and the product arrived quick and was very easy to use.

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Ellen
June 4th, 2019 DETAILS
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They responded very quickly when the buttton was pushed.

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Linda Baker (Betty Fox's daughter)
June 4th, 2019 Easton, MD DETAILS
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Very satistifed with customer service and the quality of the equipment and impressed with the company.

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Margaret Martell
June 4th, 2019 Pleasant Hill, CA DETAILS
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Necklace alert is way too sensitive. It gets 'bumped' often and sets it off.

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Reply from MobileHelp

Jun 06, 2019

Margaret, We are sorry to hear about your experience, we have created a ticket for Technical Support to reach out to you. You can also reach Technical Support at 877-827-6207, Option 1. We look forward to speaking to you. Kind Regards, MobileHelp

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Susan Vogtlander
June 3rd, 2019 Wickenburg, AZ

Initially, sounded good, I just wanted to know prices, not have your service rep wake me up all hours of the day with phone calls.

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Reply from MobileHelp

Jun 03, 2019

Susan, We are sorry to hear about your experience. We would be happy to discuss pricing and services with you. Please contact us at 800-916-3067. Best Regards, MobileHelp

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LB
June 3rd, 2019 Travelers Rest, SC

Don't let the $19.95 price grab you. Although this is a very good item to have, if you are disabled/senior/handicapped, You will definitely need the extentions that cost double. This program is too costly for those of us who need it, to afford.

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Reply from MobileHelp

Jun 03, 2019

Hi, Our $19.95 plan provides coverage in the home with just the press of the button. If you need to add a fall detection pendant, that is only an extra $10 per month, making your total monthly payment $29.95. We would love to speak to you further about pricing and plans, to see what would be the best option for you. Please contact us at 800-916-3067. Kind Regards, MobileHelp

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Terrie Steward
June 3rd, 2019 Granada Hills, CA

The salesman was nice, but talked me into more than I wanted The exit people were extremely helpful.

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Reply from MobileHelp

Jun 03, 2019

Hi Terrie, If you need to make changes to your plan, you can do so at anytime! Please contact Customer Care at 877-827-6207, Option 3. Kind Regards, MobileHelp

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Harold Brown
June 3rd, 2019 New York, NY

I was impressed by the professionalism and knowledge of those I initially contacted on 2 separate occasions. Both were patient and very helpful.

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Ray Himmelblau
May 29th, 2019 Wheeling, IL

very helpful Jeff took care of all my mother's needs I like the no price increase

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Reply from MobileHelp

May 30, 2019

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

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Everett Jenkins
May 29th, 2019 Mesa, AZ

As said 19.95 but when I talked to sales the price went to over 30 dollars

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Reply from MobileHelp

May 30, 2019

Hi Everett, Systems start at $19.95 and then go up from there, depending on what system you want. Our Classic system is $19.95 per month on the monthly plan, https://www.mobilehelp.com/products/mobilehelp-classic/. We would be happy to discuss this system with us, please contact 800-916-3067. Best Regards, MobileHelp

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Carol
May 29th, 2019 Brush, CO

Responded quickly when my husband accidentally dropped his fall alert button.

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Reply from MobileHelp

May 30, 2019

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

Verified Customer

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Lois
May 29th, 2019 West Bloomfield, MI DETAILS
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They seem great and have been helpful. Great customer service support

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Reply from MobileHelp

May 30, 2019

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

Verified Customer

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Eric palmer
May 29th, 2019 Genoa, OH DETAILS
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EMS was at my mom's house in 4 minutes after pushing necklaces

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Reply from MobileHelp

May 30, 2019

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

Verified Customer

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Robbie Moulton
May 29th, 2019 Enterprise, AL DETAILS
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When the alarm is pressed, the operator is quick to come on and see what the problem is. The fall detection button is very sensitive. My mother-in-law just placed the necklace on the bedside table and it set the alarm off. Thankfully, every time the alarm has went off, nothing has been wrong. But I know when something does happen, Mobile Help will be there to help her.

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Reply from MobileHelp

May 30, 2019

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

Verified Customer

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Melvyn Dekow
May 29th, 2019 Wimauma, FL DETAILS
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My husband had to use it twice in the last couple of months. They were very quick in responding.

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Reply from MobileHelp

May 30, 2019

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

Verified Customer

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Margaret Armstrong
May 29th, 2019 Zephyrhills, FL DETAILS
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very helpful. very prompt when button was pushed. very nice even though a false alarm

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Reply from MobileHelp

May 30, 2019

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

Verified Customer

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Annette Remer
May 29th, 2019 Lake Worth, FL DETAILS
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I find the response is too slow 90% of the time. It goes on and on and on and on before someone comes on the phone. Yes, when customer service has tested it, it seems to be shorter. I have to come out of the shower and stand on the mat and be very cold before someone comes on that phone. I just don't like it, understand it can go off but almost every day in the shower. I have taken it off recently as my showers have become torture. In addition, if I go out and take the mobile unit with me or I'm not near the unit at home and must put it closer to me, I have had the battery run low the I can't take a shower without it going off even though I make sure spray is not hitting it.

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Reply from MobileHelp

May 29, 2019

Annette, We are sorry to hear about your experience. We have created a ticket for Technical Support to reach out to you. We look forward to speaking to you. Best Regards, MobileHelp

Verified Customer

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Phyllis Dean
May 29th, 2019 Hendersonville, NC DETAILS
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good service, good product, reasonable price, great customer service.

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Reply from MobileHelp

May 30, 2019

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

Verified Customer

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juanita smith
May 29th, 2019 Dudley, NC DETAILS
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definitely has responded when needed, can rely on excellent customer service, friendly and prompt.

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Allan H
May 29th, 2019 Charlotte, NC DETAILS
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Excellent custmer service and follow up to my initial concerns. Integrity is evident when you deal with these people.

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Reply from MobileHelp

May 30, 2019

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

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Susan
May 29th, 2019 Baltimore, MD DETAILS
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system seems fine. Billing is inconvient. Monthly invoices are not provided. Need to call billing every month to request an invoice, which I need for insurance reimbursement.

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Linda Chenery
May 29th, 2019 DETAILS
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Excellent up to date information. Techs are courteous, very patient customers.

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Reply from MobileHelp

May 30, 2019

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

Verified Customer

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Pauline LaLiberty
May 29th, 2019 DETAILS
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Fall Button does not work all the time. Otherwise I would recommend Mobile Help. It is a great product, it is GREAT for distance. The people that work there are VERY NICE.

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Reply from MobileHelp

May 29, 2019

Hi Pauline, Thank you for your feedback!We have created a ticket for Tech Support to reach out to you regarding your Fall Detection Pendant. We look forward to speaking to you. Kind Regards, MobileHelp

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Annette
May 29th, 2019 DETAILS
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Within 2 weeks of the set up of our unit, help was on the way! My uncle had fallen, spraining his ankle. Everything happened that Mobile Help claimed would happen. Phone calls were made and received, and help was on the way in moments. Thank you Mobile Help!

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Reply from MobileHelp

May 30, 2019

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

Verified Customer

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Nadine Kelley
May 29th, 2019 Oroville, CA DETAILS
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They were very efficient and the customer service was excellent.

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Reply from MobileHelp

May 30, 2019

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

Verified Customer

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Jeannette
May 29th, 2019 Pittsburg, CA DETAILS
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Every items worked as advertized & all agents were VERY professional

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Reply from MobileHelp

May 30, 2019

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.