MobileHelp

verified
MobileHelp Logo

MobileHelp

verified
No Contract, Lifetime Warranty & Money-Back Guarantee
1-(888) 986-3940

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of M-PERS (Mobile-Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. MobileHelp offers four different medical alert systems: Cellular Duo, Cellular Classic, Cellular Smart, and the new Solo system. The Cellular DUO protects anyone home and away from home, also using cellular service through AT&T and GPS satellite tracking technology. The Cellular Classic System is great for those who just need protection at home; utilizing the AT&T cellular network, this system works independent of a landline. The Cellular Smart is a GPS-enabled watch that is also great for being away from home. The Solo is a mobile system as well that provides emergency medical response at home and on-the-go at a lower price than Cellular DUO, but has fewer features. 

MobileHelp offers low monthly monitoring fees, ($19.95/mo), no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. Read MobileHelp reviews below to see what customers have to say about the medical alert provider. 

The Good

  • MobileHelp Reviews
  • 30-Day Money-Back Guarantee
  • $200 Visa Gift Card for Referring a Friend
  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button
  • MobileHelp Cost

MobileHelp Reviews

The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability. MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.  

30-Day Money-Back Guarantee

MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them. 

$200 Visa Gift Card for Referring a Friend

MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp. For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card. 

This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like. 

Versatile Systems

MobileHelp offers four simplified, but versatile medical alert systems.

  • Duo: This doubles as an in-home medical alert system and a mobile alert system. Includes a base unit.
  • Classic: This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. Includes a base station.
  • Smart: This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. It can also monitor your heart rate, calories you've burned, and steps you've walked.
  • Solo: This mobile alert system can be taken anywhere since the mobile device is small enough to fit in your pocket.

Each medical alert device is equipped with an emergency button that connects you to emergency responders at a certified monitoring center and has two-way communication as an added precaution.

GPS Satellite Tracking Technology

MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them. Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one. MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently. Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through their Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button. Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost is $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies. There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.  

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

The Bottom Line

MobileHelp is a reliable medical alert company with quality customer service, equipment, and overall medical alert services, giving MobileHelp a high star rating and an extremely satisfied customer base. There's no phone landline required to use the MobileHelp medical alert system. They are one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere. MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. 

MobileHelp has an affordable monthly cost ($19.95), and the company does not charge an activation or equipment fee. The medical alert provider does not require customers to sign any long-term contracts, and there is a lifetime warranty on all equipment. There is also a 30-day money-back guarantee, so MobileHelp is completely risk-free. You can also refer a friend for a $200 visa gift card.

Read MobileHelp reviews below to hear about MobileHelp experiences from actual customers.

We'll Introduce You!

Call our recommended rep over at MobileHelp below.

1-(888) 986-3940

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User Reviews

4.7

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6562 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Joyce Ann Hendrickson
March 18th, 2019 Plano, TX

Excellent! They treat customers in best way possible!

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Judith Allen
March 18th, 2019 Chicago, IL

I need this help, but did not know to keep the lanyard high on my chest to avoid setting it off while in the shower, Should be explained in booklet.

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Juanita Boyd Cooper
March 18th, 2019 DETAILS
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Most responsive and concerned for my well being.

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Mary Paradise
March 18th, 2019 DETAILS
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i have the automatic fall alert as part of my program but the pendant is way too sensitive. Just a slight bump causes it to activate an emergency call.

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Bonnie
March 18th, 2019 DETAILS
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Customer service on phone is great and helpful.

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Sheila Huntington
March 18th, 2019 DETAILS
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I like the convenience of the fall button for extra safety.

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Dan Furlong
March 18th, 2019 DETAILS
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They have been great to work with when setting up and testing the unit. Very proactive! My Mom has already used them once and she said EMS arrived within 10 minutes of her pressing the button, and I was notified immediately that my Mom had asked for EMS to be sent.

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Annette Klein
March 18th, 2019 DETAILS
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Haven't hard to use them YET, but when some how I pushed a button by accident, they were right there.

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Rebecca
March 18th, 2019 DETAILS
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Stuart was a great help with the questions I had

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Marge Szmania
March 18th, 2019 DETAILS
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I accidentally hit the button when I leaned on it and within a minute, someone came on line to ask what was wrong. I told her that I accidentally hit the button and everything is OK.

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Betty Klausing
March 18th, 2019 DETAILS
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When I talked to someone, they were really nice and I was impressed.

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Rae Sandler
March 18th, 2019 DETAILS
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Called and talked to a rep, had the system the next day, easy to set up. I am very happy with the system.

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Carol Boland
March 18th, 2019 DETAILS
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Not happy with break downs during power interruptions.0

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Ann Casagrande
March 18th, 2019 DETAILS
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In the short time we have had it, there have been 2 mistaken alarms (our fault) . The person calling was very nice and professional - making sure that all was well.

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Mary Sharbaugh
March 18th, 2019 DETAILS
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Friendly, informative, professional, helpful

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Pat
March 18th, 2019 DETAILS
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I had the service for about 2-3 weeks and needed to use it. I was pleased with the quickness of their response and their concern.

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Janice Patterson
March 18th, 2019 DETAILS
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I just got bumped and fell back on my sofa, I immediately got a response from Mobilehelp.

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Mary B. Finley
March 18th, 2019 DETAILS
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I called and it was sent out immediately

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Sherry Ford
March 18th, 2019 DETAILS
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Great except seems to fall off Mom's neck easily

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Ronald and Nancy Stuard
March 18th, 2019 DETAILS
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My wife and I, are very happy, to have this phone! We both have hearing impairments, and wear hearing aids! It really makes life, a lot better! It's really nice, to carry on a conversation, and not miss, pat of the conversation!

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Judith Blank
March 18th, 2019 DETAILS
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The fall button is so sensitive, you bend over and it sets off everything.

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Dorothy Skadsheim
March 18th, 2019 DETAILS
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Fall button is not perfected. The rest is good. Except I keep losing the sensors. How to find? They charged for 1 year instead of 1 month, no notice.

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John Jackson
March 18th, 2019 DETAILS
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The device is too sensitive, not using it as often and I should

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Susan Robertson
March 18th, 2019 DETAILS
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Respond quickly to button push, even if it was an accident.

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Gladys L Weaver
March 18th, 2019 DETAILS
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The company is dependable, trustworthy, helpful, concerned, and gets help to us quickly.

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Kathryn partin
March 18th, 2019 DETAILS
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Call me fast but nothing was wrong it was an accident button pushed on accident but they were still courtesy as so it is courtesy and very very very professional I have no complaints

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Carol Krogh
March 18th, 2019 DETAILS
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Clear instructions re product use; very helpful Customer Service reps

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Anne
March 18th, 2019 DETAILS
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so far so good. the prooduct seems to be working ok, customer service was great

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Bertha Roberts
March 18th, 2019 DETAILS
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Products and services are as advertised. Was happy to go wireless.

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Jim Scott
March 18th, 2019 DETAILS
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Easy to work with and responsive to my needs.

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Karen L. White
March 18th, 2019 DETAILS
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Customer Service Reps were great when order was placed. The devices were delivered within the timeframe we were informed they would be, set up went well and so far my dad has only had one emergency in which all emergency contacts were notified.

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Rebecca Allen
March 18th, 2019 DETAILS
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Service has been great no problems at all. Very easy to use

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Kenneth Biss
March 18th, 2019 DETAILS
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I was using Phillips Lifeline but I fell a couple of times and the system did not detect the falls soI switched to Mobilehelp. I fell yesterday and the Mobilehelp system detected the fall - it works!

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Linda peterson
March 13th, 2019 Cedar City, UT

Very good!repcalled back several times and was excellent!

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M. Cramer
March 13th, 2019 Selmer, TN

My phone conversations with the 2 people I talked with was very helpful and informative.I have just received the equipment and finished setting up so no experience with actual operations.

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Jwg
March 13th, 2019 DETAILS
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They provide what they promise in a timely manner

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Judy H
March 13th, 2019 DETAILS
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Ease of use set up unit and tested and it was ready to go

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Joseph and Dolores
March 13th, 2019 DETAILS
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Good company. A little difficult to set up.

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Jean Newton, daughter
March 13th, 2019 DETAILS
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The test is nice n loud...makes me n the family feel safer than without...and the pricepoint...customer service was great...delivery was quick...warranty is comforting.

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Gerri Burgess
March 13th, 2019 DETAILS
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Dependable equipment and fast responses from operators to check on you.

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Evangeline L.Lindrooth
March 13th, 2019 DETAILS
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The staff is very pleasant and helpful and quick.

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Earl Bihlmeyer
March 13th, 2019 DETAILS
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Rated 5 because they have earned it. Their personnel are knowledgeable, well spoken and very helpful.

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Doris for husband Jim.
March 13th, 2019 DETAILS
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We never had to use them, but like the idea of having it work when away from home.

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Daniel
March 13th, 2019 DETAILS
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Great job getting assistance to mother after her fall!

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Cecil Smalley
March 13th, 2019 DETAILS
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I wear my necklace to bed. I rolled over and accidentally pushed the button. I was called immediately.

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Brent Dayton
March 13th, 2019 DETAILS
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Responsiveness, clear direction, support, features

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Brenda R
March 13th, 2019 DETAILS
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Professional and can rely on their respons time

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Betty Anne Catalano
March 13th, 2019 DETAILS
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Customer service Dept was very helpful and knowledgeable

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Bernard Cruz
March 13th, 2019 DETAILS
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we have not had to use it for emergency , but delivery and explanation of the product was very complete

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Belinda Wngo
March 13th, 2019 DETAILS
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Very good system! Quick response & easy to reset

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