Name: MobileHelp
Rating: 4.5

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Verified Customer

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Carol Burlington, NC

Failure to meet delivery time agreed upon.

6 years ago

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Verified Customer

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Donald Superior, WI

poor battery life

6 years ago

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Sheliya and Jeff Goleta, CA

Two sensitive. Goes off when lying down. Needs recalibration

8 months ago

Reply from MobileHelp

Hello, We received your review and we apologize for the issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 5th, 2023

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Sherry New Pekin, IN

Needs charged too often . Can’t wear it all the time

9 months ago

Reply from MobileHelp

Hi Sherry, We received your review and we apologize for any inconvenience you are experiencing due to battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 26th, 2023

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Patricia Derry, NH

The new battery only holds a charge for2 days!

9 months ago

Reply from MobileHelp

Hi Patricia, We received your review and we apologize for any inconvenience you are experiencing due to battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 26th, 2023

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Verified Customer

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Carleta MO

Easy to set up. Instructions included really helped

1 year ago

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Theresa Glen Oaks, NY

Seems to be working fine. Is there an app for the device?

1 year ago

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Verified Customer

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Danielle Kost Parrish Brooklyn, NY

My parents feel safer having this available.

1 year ago

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Rosalba El Paso, TX

Good price. Delivered on time. Excellent service.

1 year ago

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Lucille Oconomowoc, WI

Easy, pricey, piece of mind. Lots of extras

1 year ago

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Debra Lewes, DE

Have had several false alarms. When I press the button to cancel it still sends the call through.

1 year ago

Reply from MobileHelp

Hi Debra, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 22nd, 2023

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Elaine Tucson, AZ

Very easy to set up. Reps answer calmly

1 year ago

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Pat Hatboro, PA

easy to deal with. set up was simple. personnel friendly.

1 year ago

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Kathryn Tustin, CA

There has been three false alarms in the last two weeks : fall detected without a fall.

1 year ago

Reply from MobileHelp

Hi Kathryn, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 6th, 2023

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Donald Blairsville, PA

Very disappointed with the battery life. Elderly people cannot handle the daily charging.

1 year ago

Reply from MobileHelp

Hi Donald, we received your review and we apologize for the issues you are experiencing due to the battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jan. 26th, 2023

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mare conn Mt. Pleasant, SC

The alert service is great, the billing not so good.

2 years ago

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Mary Herring New Iberia, LA

Friendly and helpful discussion with agent.

3 years ago

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J Sparks Ithaca, NY

Helpful, friendly , answered all questions.

3 years ago

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Susan

I'm satisfied with the services provided thus far.

3 years ago

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Dr. O. James Remiongton

They gave a quick response to a question I had

3 years ago

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Sandie Mook

Great service & good equipment ,reliable,fast response!

3 years ago

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Abraham

Peace of mind. My mom lives alone and very independent.

3 years ago

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Patricia Spencer

I sent the system back because of the excessive cost for the equipment

3 years ago

Reply from MobileHelp

Thank you for your feedback. Our equipment is provided at no cost and we have systems starting as low as $19.95 to fit most budgets. Give us a call at 877-827-6207 and we can go over your options if you would like to restart your service.

Aug. 12th, 2020

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Don C

very good service and value for the money.

3 years ago

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Paul R

My initial impression is of MobileHelp was not good. No one ever contacted me about my product inquiry.

4 years ago

Reply from MobileHelp

Paul,

We are sorry to hear about your experience, as that is not typical at MobileHelp. We would love to talk to you about products & services! What is the best number to reach you on? Also, if you may provide how you initially contacted us, so we can look into what happened with your initial request for information that would be great!

Sincerely,

MobileHelp

Jul. 23rd, 2019

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suzanne Plymouth, WI

helpful and told me about the medical device and the cost

4 years ago

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Robert May Lakeville, MN

Directions incomplete and tech support called 8-10 times about a test

4 years ago

Reply from MobileHelp

Robert,

Thank you for your feedback. We see that you have been speaking to Tech Support regarding your Mobile Device and that they are waiting on a return call from you. Is there a better time that they can reach you? Or you can return their call at 877-827-6207, Option 1 at your earliest convenience.

We look forward to speaking to you.

Best Regards,

MobileHelp

Jun. 25th, 2019

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Tina Cohen

called constantly to convince me it was the best. i asked them to stop.

4 years ago

Reply from MobileHelp

Tina,

We are sorry to hear about your experience. Please let us know if there is anything else we can assist you with.

Kind Regards,

MobileHelp

Jun. 17th, 2019

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Mary Copiague, NY

I would have preferred fall dection and the ability to communicate win one device

4 years ago

Reply from MobileHelp

Mary,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Jun. 10th, 2019

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Janet ewing Holt, MI

Good information given in a non threatening manner

4 years ago

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Renee Scott

I thought the salesperson was very informative.

5 years ago

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bob Athens, TX

Need more details the product and its use and less car salesman pitch

5 years ago

Reply from MobileHelp

Bob,

Thank you for your feedback. We are very sorry to hear that you did not receive the details you wanted about the product. We would be happy to go over any product questions you may still have, please contact Customer Care at 877-827-6201, Option 4.

We look forward to speaking to you.

Kind Regards,

MobileHelp

Jan. 23rd, 2019

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Maureen

Service has been good so far. Braclet is to big

5 years ago

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Travis and Billie Jean

Salesman, price, easy to use, help when needed.

5 years ago

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sidney

confusing operational procedures, and testing procedures are confusing

5 years ago

Reply from MobileHelp

Sidney,

Thank you for your review. We are sorry to hear that you are confused by the testing procedure. When testing, you simply press the button and let the operator know that you are testing when they come over the line. If you would like assistance with this, please contact Technical Support at 877-827-6207, Option 1.

Best Regards,

MobileHelp

Jan. 11th, 2019

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Bill Littleton, CO

Need to keep unit in charger even when fully charged

5 years ago

Reply from MobileHelp

Dear Bill, Thank you for your review. The Mobile Device does not need to be kept on the charger after it is fully charged. We would like to contact you to clarify any misunderstanding, and review your system with you. Please feel free to reply with the best number for us to reach you on, or contact Technical Support by dialing 877-827-6207, Option 1. We look forward to speaking to you! Best Regards, MobileHelp

May. 4th, 2018

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marfife Grandville, MI

biggest problem is remembering to take "card" with me.

6 years ago

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nino

False fall alarm went off 3 times in 14 days.

6 years ago

Reply from MobileHelp

Dear Nino, Thank you for your review. We would be happy to look into any false alarms you've experienced. Please contact our technical support department at 877-827-6207, Option 1. We look forward to hearing from you. Sincerely, MobileHelp

Feb. 26th, 2018

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Judy

Too early to rate higher but very pleased

6 years ago

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Paul Lefty Wennik Fort Myers, FL

Excellent and timely response to alert signal from devices.

7 years ago

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Ann

Am having trouble getting my husband involved.

8 months ago

Reply from MobileHelp

Hi Ann, We received your review and we are sorry to hear that you are having some trouble getting used to the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to run a test with you and explain how everything works. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family.

Aug. 2nd, 2023

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Verified Customer

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Doris Largo, FL

How should the wrist band be worn? It can come off

1 year ago

Reply from MobileHelp

Hi Doris, We received your review and we are sorry to hear about the trouble you are having with the wristband. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and send you any replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2023

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Verified Customer

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Bruce Cook Tupper Lake, NY

Rather have a real person on the other end, like lifeline

1 year ago

Reply from MobileHelp

Hi Bruce, We received your review and we apologize for any unaddressed concerns you may have. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help run a live test, connecting you with one of the emergency operators. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2023

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Verified Customer

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Ruth Amherst, NH

The pendant you put around your neck is too big. I would like something less cumbersome.

1 year ago

Reply from MobileHelp

Hi Ruth, We received your review and we apologize for any discomfort you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment alternatives needed. We do offer a standard lightweight help button if needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 17th, 2023

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adele fish Eugene, OR

too many failed tests to have confidence

1 year ago

Reply from MobileHelp

Hi Adele, We received your review and we apologize for the issues you are experiencing due to the failed tests. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 1st, 2023

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Ruth Benton, TN

only interested until service purchased, No support once sale made

1 year ago

Reply from MobileHelp

Hi Ruth, We received your review and we apologize for the issues you are experiencing due to the support requested for the system. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues or concerns you have about the system. They will also provide any education needed on use. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 1st, 2023

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Roberta Cookeville, TN

On the pricey side but very slow to respond.

1 year ago

Reply from MobileHelp

Hi Roberta, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 2nd, 2023

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Nancy West Palm Beach, FL

Not sure its right for me and its bulky and heavy.

1 year ago

Reply from MobileHelp

Hi Nancy, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 2nd, 2023

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Sandy

I never get a follow up call after the incident has been resolved

3 years ago

Reply from MobileHelp

We are sorry to hear about your experience. Please give us a call so we can discuss further - 877-827-6207. We look forward to hearing from you.

Aug. 12th, 2020

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diane bennett

when I didnt have the answer the voice wanted she hung up on be very business like

3 years ago

Reply from MobileHelp

Please give us a call - 877-827-6207, so we can further discuss your review and resolve any issues.

Aug. 12th, 2020