Name: MobileHelp
Rating: 4.5

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Verified Customer

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Gregory

After the system was explained to me, I knew this was going to give my wife the protection she deserves and relief I get knowing she has it with her. Thank You

3 years ago

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Verified Customer

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Nancy

I liked the ease of set up. To date, I have not had to use the call button thankfully. I fell two days ago and was upset because I didnâ€™t have the button on:(.

3 years ago

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Verified Customer

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Barbara

I have used it twice and so far I am pleased with the response. You don’t have to wait five minutes for somebody to come on and ask if you are okay.

3 years ago

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Verified Customer

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Alexis

The one time I had to call the, it was because it was overly sensitive but they were kind as far as explaining to how to work the system. I like it so far.

3 years ago

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Verified Customer

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John

Wish they would implement new technology, where it works off a satellite or phone towers so you can wear it anywhere. The button is kind of hard to push but I like everything else. It works fine.

3 years ago

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Verified Customer

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Florence

I am not happy with the bump feature. I thought I had it figured out and I bump the damn thing and it goes off and I tell them I am okay but they still call the emergency people. I have to much chest so the necklace does not fit correctly.

3 years ago

Reply from MobileHelp

Please give us a call so we can discuss your equipment with you - 877-827-6207, Option 1. We look forward to speaking to you!

Aug. 12th, 2020

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Verified Customer

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Anonymous

It's been good. The device seems fine. We dropped it on the floor, and the lady get right back to me so that’s been great. It makes my grandchildren happy.

3 years ago

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Verified Customer

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Eldeen

If my mother in law falls, they call me. The person on the button is on right away and gets it all figured out. They were very courteous and walked her through it.

3 years ago

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Verified Customer

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Audree

The only thing I have a problem with is the nurse never coming on time but other than that it is pretty good and makes me feel assured. I have tested it three times and everything is working out ok.

3 years ago

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Verified Customer

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William

Customer service representatives were able to answer my questions. I don’t have any issues with the service. The device works. It was tested when it was set up.

3 years ago

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Verified Customer

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Diana

I feel comfortable having it has back up. They were very quick with my needs when I called them. The unit is ultra sensitive but I know it is there if I need help.

3 years ago

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Verified Customer

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Mary

I would recommend it to elderly people who live alone or who are alone quite a bit. It’s available at my reach so that is good. I can get help immediately.

3 years ago

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Verified Customer

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Delores

The short time I’ve had it, I do like it. I wear the bracelet. My son ordered it for me and was pleased with all the things he heard about it. I would recommend it.

3 years ago

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Verified Customer

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Marilyn

Every time they thought I had fallen, they’ve called. I don’t understand why it goes off when it seems like nothing has happened but it is a very good thing to have and works pretty good.

3 years ago

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Donna

It's for my mother and I like it because it gets connected to somebody because she lives alone. It works fine when we test it and they were very helpful.

3 years ago

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Verified Customer

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Charles Boonville, CA

I’ve pushed the button a few times by accident and within 3 rings, they pick up. Once I was in the emergency room and dropped and they called me really fast. I got a lot of discounts. The watch does my skin break out.

3 years ago

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Verified Customer

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Maryanne Reber Rochester, NY

System easy to setup and use. Testing unit is easy. I have the fall watch as well. Two help buttons were provided one for the bath and one to place anywhere..

3 years ago

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Verified Customer

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Suzanne Gikas Portland, ME

They've been helpful and nice on the phone from the beginning. They've treated us well. Like the whole pkg. so far regarding the eqpt. Weve only been w/them for a short time so far. y

3 years ago

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Verified Customer

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Carol Wolfers Venice, FL

We received many more devices than we need. My husband wears one and I occasional wear one when I leave the house. We will consider continuing the service if the price is adjusted down.

3 years ago

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Verified Customer

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Deborah Martin for my daddy. Memphis, TN

Because it do it job .The equipment work and it will alert us if something is wrong and the operator will call us I think this is best thing to get for my father.L C Cannon

3 years ago

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Verified Customer

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AnnieKolpin for Patricia Matteo Pine Bush, NY

I signed my aunt up for Mobile Help and she inadvertently hit the alarm when she was sleeping twice! The response was quick and she said the team was really great.

3 years ago

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Verified Customer

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Anonymous Delray Beach, FL

Everybody has been nice and cooperative. I wish I had the necklace because the bracelet slides on my arm and I always have to check if it is coming apart.

3 years ago

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Verified Customer

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Allona S Coffeyville, OK

So far I am satisfied. I would like things to be cheaper but I can’t complain. I’ve had very good responses from the company. The people are very friendly and helpful.

3 years ago

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Verified Customer

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Megan Gladwin, MI

My husband’s grandma used it one time and it all worked out the way it was supposed to work and so we’re very happy. Customer help is easy to talk to and deal with.

3 years ago

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Verified Customer

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Bunny Lutherville-Timonium, MD

I like the idea of it. I did fall one time while playing with the dogs and it went off and that was good. The guy did say I wouldn’t even know it was there when I said I wanted to wear it around my neck all the time and that is not true. Some people will do anything to make a sale.

3 years ago

Reply from MobileHelp

Thank you for your feedback!

Jun. 20th, 2020

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Verified Customer

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Bernard Bethlehem, PA

Customer service was able to remotely reset my device when I had a problem on Monday. The pendant failed to properly detect my fall but I am happy with customer service overall. I would prefer a microphone in the pendant to talk to the operator.

3 years ago

Reply from MobileHelp

Thank you for your feedback. We appreciate your business and are happy to have you as part of the MobileHelp family.

Jun. 20th, 2020

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Verified Customer

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Anonymous Minneapolis, MN

We tested it once and it did what it was supposed to do. They’ve been friendly and helpful. An improvement they could make is to make a wearable device with a button and a speaker on it, just one unit.

3 years ago

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Verified Customer

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Felix Rockport, TX

My experience with customer service has been satisfactory. They’re always there. I had to go to the hospital two weeks ago from a fall and I had initiated the call from the device.

3 years ago

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Verified Customer

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Donald Granger, IN

Three times I’ve called them, and my requests have been answered and it accurate details. My problems were resolved. I think there could be a little more mobility with GPS other than having to take along the base station.

3 years ago

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Verified Customer

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Annette Macedonia, OH

They’re very responsive when they get alerts. The family is always notified immediately. It doesn’t always go off when she falls, she sometimes has to hit the button so I am a bit concerned.

3 years ago

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Verified Customer

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Marcia West Olive, MI

Right away you get a response from medical services even if it is an accident and you don’t need any help. It gives us constant security. They are very helpful.

3 years ago

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Verified Customer

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Cathy Maricopa, AZ

They were very easy to work with on the phone and the website has good information. I think it is good for my mother. They seem to be pretty trustworthy.

3 years ago

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Verified Customer

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D Vero Beach, FL

I tripped in my kitchen and it alerted whomever to the fact I had fallen and that was nice to know somebody was watching out for me but other than that I really have no opinions on it. It is there when I need it.

3 years ago

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Verified Customer

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Anonymous Benton, AR

Definitely recommend, without hesitation. I feel safe knowing I help whenever I need it. I think the price could be more easily accessible for everybody.

3 years ago

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Verified Customer

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Anonymous Fort Belvoir, VA

Everything works as advertised. I accidentally set it off and the EMS showed up. The lady that helped me when I purchased it was excellent. It is peace of mind.

3 years ago

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Verified Customer

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Tina Newcastle, OK

So far I like everything and don’t have anything I dislike. I’ve tested it twice and they’re quick to respond and they also answer every question I have.

3 years ago

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Verified Customer

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Anonymous Brentwood, MD

The customer service rep that signed me was very good. The only thing is the lock box code is not the code I submitted but other than customer service has been fine.

3 years ago

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Verified Customer

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R Daytona Beach, FL

There is nothing to dislike. I have set it off a few times accidentally and I am very pleased with it. If I had to say something I do think it is a little expensive.

3 years ago

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Antonio Peoria, IL

Sometimes when I do a test, like one two days ago, it does take a while for them to answer but I like the convenience of the buttons and it is a pretty good system.

3 years ago

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Verified Customer

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Anonymous Huntington Beach, CA

I am not happy with it because it goes off for no reason, like when I am in the shower or sleeping, and that is difficult for me. I don’t know what to do to prevent it. I liked because it works fine other than the when it goes off for no reason.

3 years ago

Reply from MobileHelp

We would love to speak to you about ways to reduce your false alarms with your fall detection pendant. Please give Technical Support at call at 877-827-6207, Option 1 at your earliest convenience.

Jun. 20th, 2020

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Verified Customer

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Elaine San Antonio, TX

I’m glad I have it, makes me feel very secure. I’ve come in contact with them three times and the service has been outstanding. They are very courteous and helpful.

3 years ago

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Verified Customer

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Sharon Titusville, FL

We like it because of the little bit of extra security when my mom wears it around her neck. They are very helpful and never make you feel like you are bothering them when you need support.

3 years ago

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Anonymous York, ME

Orientation should be more thorough. I think the explanation of the service was not done quite as clearly ass it could have been and I had to learn how to use it by asking a friend but when I do use it, they are here quickly. The one response I had was excellent. It went off and the EMTs came.

3 years ago

Reply from MobileHelp

We appreciate your feedback and we are happy to hear that when you have needed help, we have been there.

Jun. 20th, 2020

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Verified Customer

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Barbara Darien, CT

I have it with me always. I wear it on my wrist all the time. I have it with me in the shower and when I go up and down the stairs to do laundry. I like it. My grown children are delighted that I have a safety device.

3 years ago

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Verified Customer

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Sandy Ridgewood, NJ

The voice of the people that work there is quick to respond when it detects a fall. My only complain is that it is set off too easily and that there is a unit for upstairs which isn’t working so the unit down in the kitchen is where I need to respond.

3 years ago

Reply from MobileHelp

We would love to talk to you, so that we can remedy the unit not working and go over ways to limit false alarms with your fall detection pendant. Please give us a call at 877-827-6207.

Jun. 20th, 2020

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Verified Customer

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Ray Glenolden, PA

You guys are really good. The people are pretty nice about it and very understanding. I’ve called several times. I believe in the company that is why I got the equipment.

3 years ago

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Anonymous Lansdale, PA

The device is very handy, the base unit is small enough to carry around with me and I expect to get instant results when I need them. When I test it, everything goes fine.

3 years ago

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Patricia Washington, DC

Every interaction I’ve had with the company has been favorable but the service is a little expensive and the device is a little too sensitive so I try to be careful but

3 years ago

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Terri Melbourne, FL

The person who set me up was great. He was truthful and honest. The device is just wonderful. I like that I can go anywhere and they know if I fall no matter where I am at.

3 years ago

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Verified Customer

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Herbert Spring, TX

Everything is perfect. I have had no problems with the company. The only problem I’ve had is it going off at night in my sleep when I roll and toss.

3 years ago