Name: MobileHelp
Rating: 4.6

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Verified Customer

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Linda Johnson

I have had several falls the last one prompted me to call Mobile Help. Being alone the security of having on its way, with just a push of the button. I wish I had done this sooner.

3 years ago

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Verified Customer

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Kelley Borreggine

I don't like the GPS component. For people that have memory issues it is often difficult to remember to take and the door tag does not help. So if you go out and you don't have the GPS and something happens...you have no way to communicate.

3 years ago

Reply from MobileHelp

Hi Kelley, We received your review and would like to contact you to resolve any issues. Our Technical Support team would be happy to review the equipment with you and review alternatives that may better suite your needs. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 13th, 2020

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Anonymous

Compared to other ads, I think Mobilehelp is more money but I like this type of service. It is worth it. I am satisfied with it though I don’t like the black color of the chain around my neck. Still they respond quickly.

3 years ago

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Verified Customer

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Ruth

There's a button on the device that helps you take it with you, but the button to press when you leave your home is very small and difficult to turn on and off.

3 years ago

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Verified Customer

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Renae

MobileHelp is very responsive. It's based off of a cell signal and doesn't have to be plugged in. The device works perfectly and the response time is quick.

3 years ago

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Verified Customer

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Melvin

Every time we've tested the device someone's been there to help. They were very timely and quick during an accidental trigger and it's good to know it went through fast.

3 years ago

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Rosalee

The device has been well worth my money. It saved me when I fell down and broke my hip. They answered quickly when I used the device and helped me a lot when that happened.

3 years ago

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Verified Customer

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Jesse Chandler

I am an active person and frequently set off the fall detecter. They did not tell me about the gray pendant that you have to press. It does not have the fall detecter in it. After complaining several times they finally told me about the gray pendant. It solved all my problems

3 years ago

Reply from MobileHelp

Hi Jesse, We received your review and we see that you were able to speak with our Technical Support team for assistance with resolving this issue. Please let us know if you have any additional questions. Our Technical Support team can be reach by dialing 877-827-6207 Option 1.

Nov. 19th, 2020

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Verified Customer

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Ken Gates

System works great. There were multiple occasions where the fall detection was needed and it worked every time. Definitely builds confident in the service.

3 years ago

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Verified Customer

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Kelly

Marina is the customer agent I spoke with. Very informative & helpful. System works well. I dropped pendant, received call right away. Reported as false alarm.

3 years ago

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Carol

My doctor was happy to see it on my wrist this morning. I don’t like the medallion that you wear around your neck because it can’t be worn with a pacemaker. The response was really quick when we used the device though.

3 years ago

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Verified Customer

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Donna

I would tell everybody about it, if they need it, it is very important to have. They told me everything about it down to the equipment. Everything was explained.

3 years ago

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Verified Customer

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Bernice

Needs to be more compatible for people who cannot hear. She cannot hear when they ask if she is okay as she is hard of hearing. It can go off easily. They do make me aware every time my mother has a fall.

3 years ago

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Verified Customer

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Alice

A little big and awkward and not very attractive on my small wrist but they are responsive o my calls and I can wear it in the shower in case something happends.

3 years ago

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Jean

So far I’ve had no problems with it. There were no problems ordering it. I paid extra to have it delivered overnight, though I still had to wait 3 days because they only deliver on weekdays.

3 years ago

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Anonymous

I fell down and it went off and they came right away. It was good that it was very fast response. It does go off too quickly sometimes as it is very sensitive but I am still pretty satisfied.

3 years ago

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Verified Customer

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Debra

It makes me feel safe. The couple of times I’ve used it, it has worked perfectly. The person came on the phone and I told them I was just checking in.

3 years ago

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Edna

Everyday I wear it because I am here by myself. I have fallen and they took me to the hospital. It does go off my mistake too and I am allergic to the wrist band.

3 years ago

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Verified Customer

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John

We’ve tested it a couple of times. We like that it is simple and easy to use and it is relatively inexpensive. There have been a couple of problems with the order and we called but they never did anything about it.

3 years ago

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Carol

It just isn’t the product for me. I called because I wanted to send it back and the salesman spent time to convince me I did not want to send it back and extended my thirty day trial. I don’t like the bright lights on the equipment. It is very distracting. If they didn’t have them flashing 24 hours a day I might love it but as it is I don’t use it.

3 years ago

Reply from MobileHelp

Hi Carol, We received your review and would like to contact you to address any unresolved issues and ensure you have the best system for your needs. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 19th, 2020

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Anonymous

The people have been good but the device makes me nervous. I keep worrying that it is going to go off even though I have been told what to do if it does. I don’t like wearing it but I am still wearing it. The people are very helpful and polite and easy to talk to every time I call.

3 years ago

Reply from MobileHelp

Hello, We received your review and would like to thank you for your kind words. We would also love to speak with you to ensure you are receiving the peace of mind you are looking for with our systems. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 19th, 2020

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Verified Customer

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Anonymous

I don’t like the necklace part but they have been great the couple of times I’ve accidentally accessed it. They are prompt getting back to me immediately.

3 years ago

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Verified Customer

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Cliff Martin

Best features on a mobile device, customer service was outstanding! Sherry was highly knowledgeable of the product and guided me to get the best item for my price.

3 years ago

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Verified Customer

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Sarah

Response time is very slow- it takes several minutes for a call to go through which is very concerning to me considering that could be the difference between life and death and such is the reason I purchased the device in the first place.

3 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Oct. 18th, 2020

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Verified Customer

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Gloria Dana- daughter

Keeping daughter informed of a power outage at mother's home so we could go over to assess her needs. Reassuring when daughter was notified when pow6 went back on.

3 years ago

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Verified Customer

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Lee Stineman

I went with you because of Angela. She was my initial contact and she answered my questions by getting back to me with info I wanted. She wasn't pushy and just was very thorough and considerate and it created trust in me.

3 years ago

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Verified Customer

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Patricia Stockert

Representative was very helpful on the phone when I called to purchase the device. Provided good details and a very good price for all that we received. Very easy to set up.

3 years ago

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Verified Customer

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Anonymous

When I check, the necklace works appropriately. I like that it is central in the house and wherever I fall, it can answer and that I can shower with it.

3 years ago

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Verified Customer

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Waneta

When I call, I don’t have to wait long to talk to someone, which is something I was having a lot of trouble with Medic Alert. I am happy with this company.

3 years ago

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Verified Customer

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Anonymous

I like everything about it. It works well. The operator on the other end was understanding. The device that holds the ball is not adjustable and needs improvement.

3 years ago

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Verified Customer

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Sandra

If I need them, there is no waste of time. They are right there on the call. I like that it convenient. I don’t like that it is sensitive. If you move wrong, it goes off.

3 years ago

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Ray

In general this seems to be the one people like the value for the dollar. It is very easy to set up and is high quality stuff. When I dealt with customer service, it was great.

3 years ago

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Verified Customer

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Sharon

Somebody accidentally pushed the button and within two seconds they were calling me back. They were very friendly. I like that I can wear the unit on my wrist or on my neck.

3 years ago

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Verified Customer

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Linda

So far, it has been great. The device works the way it supposed to. I like that the one around my neck is adjustable. They answered all my questions and are very detailed.

3 years ago

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Verified Customer

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Shirley

The button is convenient. The equipment was easy to install. It works when it’s tested. They have been receptive to any question I have. I like everything about MobileHelp.

3 years ago

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Renee

Seems to do what needs to be done. We have no problems with the device. Customer service needs to contact all parties concerned whenever there is change with the payment method.

3 years ago

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Verified Customer

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John Kerestes

My Mom is 92 and I have a sense of relief when she is alone thaat she can get help at the touch of a button. I am also notified in case of an ememrgency.

3 years ago

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R. Wiggins

All of my alerts to mobile help have been accidental, on my part. Mobile help has responded swiftly and notified my listed contacts. This gives me much assurance.

3 years ago

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Donald Horner North Las Vegas, NV

I had a false alarm last week (dropped fall detector) and an EMT technician showed up shortly thereafter and greeted my wife and I who were in the hot tub.

3 years ago

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John Littleton, CO

It's gone off a couple of times and my mom. I don’t know if it is too sensitive or not. I don’t know how else they could do it. It’s value is it the peace of mind.

3 years ago

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Billy Mountain Home, AR

I have had no trouble whatsoever since they sent me a replacement one because the buttons were all too sensitive and it kept going off all the time. It is working fine. They were very helpful.

3 years ago

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Beth Tahlequah, OK

It seems fine. I like that they were willing to send it in an envelope. Their service seems to eb good. It is a little slow since I ace to go through several people.

3 years ago

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Judy Jacksonville, FL

Every time I push the button, they come. I like that if I can’t get up, I can push the button and help comes. I tested it to make sure it works. I enjoy feeling safe.

3 years ago

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Anonymous Port Charlotte, FL

I think mobile help is great in case god forbid something happens. It is for peace of mind. I think it is great the way it is set up. They respond right away.

3 years ago

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Anonymous Goose Creek, SC

Everything works fine and I like everything about it, the quick responses and the different options. It works fine, I have tested it a couple of times.

3 years ago

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Verified Customer

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Beverly Garretson, SD

They seem to be prompt with their answering. It has gone off three times for me and they answer right away. They were really pleasant. I still need to get used to wearing it.

3 years ago

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Cindy Louisville, KY

All the text messages have been reassuring when my dad had an accident. The representative I talked to was very knowledgeable and explained everything well.

3 years ago

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James Louisville, KY

It had been going off lately because I move around in my sleep so now I take it off my neck and put the watch on like they told me to. The service is alright.

3 years ago

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Joanne Ambler, PA

It works fine. It is loud enough and covers the apartment. I like that it notices when he has a hard fall. One issue is when I called to get him help I said he didn’t need an ambulance but they sent one anyway. All I wanted was for someone to pick him up. I did get billed for something I didn’t ask for.

3 years ago

Reply from MobileHelp

You would need to check with your county/local EMS to see what they charge for. Typically, if they go out there to just help pick someone up there is no charge, however, if he was taken in the ambulance there normally charges are incurred. If you were charged just to have someone come out there and pick him up, you would want to check with your local first responders about those type of charges.

Oct. 11th, 2020

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Anonymous Northbrook, IL

I am pleased with Mobilehelp. I like knowing I am safe. I receive immediate responses when I press it even if it is a mistake. I know I can always reach somebody.

3 years ago