Name: MobileHelp
Rating: 4.5

check_circle

Verified Customer

star star star star star

Dave Brakensiek Cape May, NJ

Definitely worth looking into for your loved ones for many reasons. Gives you the piece of mind that there is help when you are unable to be there at all times.

2 years ago

check_circle

Verified Customer

star star star star star

Karl Anthony Owen Quincy, MA

It can go off of I just move the wrong way,, but if it does someone always checks in to be sure I am OK and do not requireedocal attention. Also the cost is reasonable.

2 years ago

check_circle

Verified Customer

star star star star star

Virginia Collins Blairsville, GA

Feel alot safer with it. Have not had to use it so not sure about response.very simple to use.it is just about peace of mind knowing you have help when you need it.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Julie Edwards Lee's Summit, MO

My mother has had trouble with it blinking and can't seem to get any help on it. She calls customer service and they tell her they can't help. I also have goten 3 texts saying her alert has gone off, but they never call me and when I try to get ahold of someone its 20 minutes. I expected better.

2 years ago

Reply from MobileHelp

Hi Julie, We received your review and we apologize for any inconvenience you are experiencing with the equipment and the longer than normal wait times. At MobileHelp your safety is our number one priority, and we want to make sure you have the peace of mind you need. It seems like you have not yet had a chance to speak with our Technical Support team about these concerns. We would like to contact you to help resolve these issues. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Mar. 4th, 2022

check_circle

Verified Customer

star star star star star

Kim Renaud Eldora, IA

customer service is always so helpful whenever I have any questions. The mobile help center is very patient with my parents as they get used to the system.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

GEORGE FRANKE Hazlet, NJ

THE FIRST DEVICE REQUIRED CHARGING IN LESS THAN 28 HOURS. I REPORTED IT AND THE DEVICE WAS REPLACED WITH THE ASSURANCE THATAFTER CHARGING IT SHOLD BE GOOD FOR 3 TO 4 DAYS. UNFORTUNATELY THE SECOND DEVICE AFTER CHARGING OVERNIGHT ONLY LASTED 52 HOURS. I AM SERIOUSLY CONTEMPLATEING RETURNING THIS CEVICE AND CANCELLING THE SERVICE, I WILL SEE HOW LONG THE DEVICE LAST AFTER LAST NIGHTS CHARGE

2 years ago

Reply from MobileHelp

Hi George, We received your review and we apologize for any inconvenience you experienced with the equipment due to the battery life. We are glad to hear that you were able to connect with our Technical Support team about this issue. We also offer a variety of different systems, and we would be happy to help you find one that may better suite your needs. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

check_circle

Verified Customer

star star star star_border star_border

William Lipschultz Napa, CA

This is a brand new service that we think will help us. It took two hours to get it organized, with the help of Jessica, on the phone, to get it ready. I have not finished putting the devices where they should be. But within the next day or two with the help of a neighbor Ill have it organized and tested.

2 years ago

Reply from MobileHelp

Hi William, We received your review and we apologize if you are experiencing any difficulties with the equipment setup. At MobileHelp, your safety is our number one priority, and we want to make sure you can start benefiting from our coverage as soon as possible. We are glad to hear that you were able to connect with our Technical Support team. Please do not hesitate to contact us as soon as you are ready to complete the equipment setup - we will be more than happy to assist. Our Technical Support can be reached directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Feb. 24th, 2022

check_circle

Verified Customer

star star star star star

Ivan Weisel Pinellas Park, FL

I feel a sense of security just having the device. I accidentally activated it once and I was answered immediately and that reassured me. I have not had to use it yet

2 years ago

check_circle

Verified Customer

star star star star star

Bernice Hugeback Wentzville, MO

My daughter did the research and found this to be the best for our needs. We are pleased with the personnel we have to contact with questions. Very helpful.

2 years ago

check_circle

Verified Customer

star star star star star_border

Ramona Kaufman West Des Moines, IA

One time I as taking off my necklace and accidentally presssed my MobileHelp button. Someone came on the instrument and asked if there was an emergency and I told her that I accidentally pressed the button by mistake

2 years ago

check_circle

Verified Customer

star star star star star_border

Samuel Russell Winter Haven, FL

So far everything is running really well. The staff were easy to work with to order and set things up. I rated 4 as I have not yet experienced how they help manage a crisis situation.

2 years ago

check_circle

Verified Customer

star star star star star

catherine tingley Arlington, VA

Thankfully I have not had to use my device so far, but I am greatly comforted by having it and always wear it around the house and when I am outdoors.

2 years ago

check_circle

Verified Customer

star star star star star

Robert Devereaux Fredericksburg, VA

We had an issue with a to sensitive fall necklace and they handled it very well sending a replacement very quickly. We are very satisfied with the product and the service

2 years ago

check_circle

Verified Customer

star star star star star_border

Victor Esparza Roseville, CA

The initial comparison with 3 other med alert companies went well with Mobile Help. They were very informative and provided all the info needed to make me comfortable in choosing them.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Louis Rubano State College, PA

My wife has Alzheimers. She can easily lose the mobile unit. She can get lost. I need a good location feature. Yours is terrible.I have to count down twenty or thirty pings to find the right ping number. Stone age software. I also would like a neck strap for the mobile device so it won't get misplaced.

2 years ago

Reply from MobileHelp

Hi Louis, We received your review and we apologize for any issues you are experiencing with the equipment. Our Technical Support team would be happy to look into this with you and help resolve these concerns. At MobileHelp we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 9th, 2021

check_circle

Verified Customer

star star star star star

Hunt Milton Scappoose, OR

They came and helped my wife recovery from a fall they all did a remarkable job of get her with the nurse, physical therapy and bathing they are very professional.

2 years ago

check_circle

Verified Customer

star star star star star_border

Dorothy Ozminsski Kaysville, UT

Because I haven't had any serious issues I haven't really got an opinion-except when I accidentally set my alarm off twice I was treated with patience and courtesy. I really appreciated that!

2 years ago

check_circle

Verified Customer

star star star star star_border

robert carter Tehachapi, CA

The fall button is very sensitive. It has gone off 4 times when putting it on or taking it off. The call center is very slow to pick up phone. the wait is usually about 5 minutes.

2 years ago

check_circle

Verified Customer

star star star star star

Diane Zainhofsky Bismarck, ND

It was amazing how easy it was to set up. I am now feeling very comfortable being alone in my house or when I leave the house and go shopping or visit friends.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Dorothy Gearon South Amboy, NJ

I think I may not have the right plan. I really didn't have enough info when I signed up. I believed the alert system would work in my entire home on all floors. Then after receiving it I was told I would have to carry the mobile device with me if I went to the second floor just as if I were leaving my house. I am very confused.

2 years ago

Reply from MobileHelp

Hi Dorothy, We received your review, and we apologize for any confusion there may be. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure that you have received nothing less. Our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. And we would also be happy to look into any alternative systems of ours that might better suit you life style. You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Nov. 9th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Brady Boyd Snohomish, WA

We had a situation arise last week where my mom clicked the button on her necklace calling for help. My wife is the first family member on the call list. However, my wife was not contacted by Mobile Help until approximately 20 minutes after my mom called for support. Also, the fire fighter was not provided the key code to enter the home until 30 minutes after the emergency button was pushed.

2 years ago

Reply from MobileHelp

Hi Brady, We received your review and we are sorry to hear about this incident. What would be the best number for us to reach you on? Our Technical Support team will be happy to look into this with you and help resolve any issues. At MobileHelp we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 9th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Heather Honeycutt Abbottstown, PA

I am not sure why but the base station will lose signal strength. I have to turn the base off at the on and off switch wait for a minute or two then I can turn it back on. This resets the base and the signal returns. Not happy this is happeningüò°. My mom is 76 and does not think to check this. One day she may need to use this thing and what happens if the base drops the signal??

2 years ago

Reply from MobileHelp

Hi Heather, We received your review and we definitely understand your concern. We apologize for any inconvenience this has caused you and we will be more than happy to help resolve this issue. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team can help review the equipment and provide any replacements needed. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 28th, 2021

check_circle

Verified Customer

star star star star star_border

Beverly Lennox Vancouver, WA

I am fairly new to Mobile Help. I can't rate them high as I haven't been with them long enough. The month that I have been, they have been very helpful in answering my questions. I like the products they offer.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Nancy DeMasi Port Saint Lucie, FL

trouble/misunderstanding at first. I paid for a full year for my mom which included a 2-month introductory bonus, signed up in September 2021. But Mobile Help did not input payment properly and person who took the order mis typed my email so there was a delay there also, he did not call for a follow up

2 years ago

Reply from MobileHelp

Hi Nancy, We received your review and we apologize for any inconvenience you experienced with your order. At MobileHelp we pride ourselves in providing a great experience to our customers, and we do not want you to receive anything less. We're glad to see that you were able to connect with our Customer Service team for assistance with correcting the account. Please let us know if you need any further assistance. You can also reach us directly by dialing 877-827-6207 Option 3 for Customer Service. Thank you for being the most valued part of our MobileHelp family.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Diane VanNess Henrietta, NY

The help I received right from the first phone call was phenominal. Peter (very patiently) explained how everything worked until I had a full undersanding of the process.

2 years ago

check_circle

Verified Customer

star star star star star_border

Mary Ann Glass Dallas, TX

Don't like wearing the necklace or the bracelet because I set off the alarm easily when I'm wearing one of them. The bracelet just falls off of my arm. I place each one in the rooms that I'm in. It works okay.

2 years ago

check_circle

Verified Customer

star star star star star_border

Marguerite Oury Hamilton, MT

Not sure I understand all the bells and whistles. E.g., how sensitive are the buttons? If I accidentally hit one, will it register? The agent who walked me through setting up the system was terrific.

2 years ago

check_circle

Verified Customer

star star star star star

Virginia Hurlbut Houston, TX

Haven't had my alert device long but customer service rep was so friendly and helpful setting me up. Response was immediate when I accidentally pushed button on necklace.

2 years ago

check_circle

Verified Customer

star star star star star

Aymin Kathleen Etters, PA

Shortly after I got set up and use it. I accidental dropped the fall detector the main monitoring place was contacting me with in 1 minute to see if I was ok

2 years ago

check_circle

Verified Customer

star star star star star

Pam Silvey Essex, IL

So far they have responded quickly and kindly even tho each response has been a mistake on my part. I feel that I can trust if/when I really need help.

2 years ago

check_circle

Verified Customer

star star star star star_border

Ray Reyes Chula Vista, CA

My father in law has the fall protection unit in addition to the regular adio unit and he fell in the back yard when nobody was home the device called 911 he was checked out all was well . Worked great!!!

2 years ago

check_circle

Verified Customer

star star star star star_border

DOROTHY W RARRICK Griffin, GA

Pushed my button first time; I had passed out and needed help; no response from my mobile device; did a reset yesterday and hopefully I am fully functional again. This concerns me that it will work next time I need it.

2 years ago

check_circle

Verified Customer

star star star star star_border

Harriette Hyde Portland, OR

right now I am rather confused by what sets the button off...and how to respond to alerts,,,but I will be calling them them to receive assistance . Their Technical help in setting up was excellent

2 years ago

check_circle

Verified Customer

star star star star star

Kerry Morton, IL

We purchased this plan for my elderly aunt and it was super easy for her to set up by herself once it arrived and the customer support has been excellent.

2 years ago

check_circle

Verified Customer

star star star star star

Thelma Scrivano Daytona Beach, FL

I know no matter where I am, I can get help, at home or outside the home. It is so easy with the necklace and small device I can put in my purse or pocket.

2 years ago

check_circle

Verified Customer

star star star star star

DR Valrico, FL

My mother was untangling her neck alert and it set off the fall alert. Although false alert, we were notified quickly. and did cancel EMS, but was happy to

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Irma Weiss Oakland Gardens, NY

Never was told by salesperson that I could not communicate back with the service unless I fell in the same room where the central unit is located. Was given insufficient info. before purchase and don’t have extra funds to change.

2 years ago

Reply from MobileHelp

Hi Irma, We received your review and we apologize if there was any miscommunication at the time of the order. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. Our Customer Service team is always happy to help with any questions or concerns you may have. We would like to contact you to assist with any unresolved issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3 for Customer Service. We look forward to speaking with you soon.

Aug. 26th, 2021

check_circle

Verified Customer

star star star star star

Jesus Fernandez Miami, FL

Flawless execution. Everything went well with no surprises. My grandma loves it. Used it twice in the first month. She is comforted by how well it works.

2 years ago

check_circle

Verified Customer

star star star star star

jimmie gaberell Mount Horeb, WI

i accidently set off my alarm and didn't have the unit on my person , i didn't know that i had activated my unit until the ambulance arrived at my houseil the ambulance

2 years ago

check_circle

Verified Customer

star star star star star_border

David waters Gadsden, AL

I give a 4 rating only because we haven’t needed to actually use the system yet ! THANKFULLY ! Since we’ve had it, a lil over a month, we’ve tested several times all successfully.

2 years ago

check_circle

Verified Customer

star star star star star

Claire T. Cote Chicopee, MA

The representative I spoke to was very professional and knowledgeable. He did not give me a "sales pitch", but simply answered the questions I asked.

2 years ago

check_circle

Verified Customer

star star star star star

Kathy Florence, AL

I accidentally caused the alarm to go off when I first got the system. They answered right away and were understanding when I explained what I had done.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Janelle Baldwin Fond Du Lac, WI

It takes a long time for the Mobile Help people to answer the calls. Then they are asking a series of questions over central device that cannot be heard rooms away. This has caused alot of confusion for my parents when they have pushed the button. The sound on the central device cannot go up high enough for my parents who are NOT hard of hearing. I could barely hear them across a room.

2 years ago

Reply from MobileHelp

Hi Janelle, We received your review and we apologize for any inconvenience you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review your account with you and advise on any equipment alternatives that may better fit your lifestyle. What would be the best number for us to reach you on? Please let us know if you have any questions, you can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 26th, 2021

check_circle

Verified Customer

star star star star star_border

jerry friedson San Antonio, TX

carrying fall button necklace and base unit button is a pain. i would prefer a one button system that detects the fall and communicates with company center. When will that change occur?

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Ann Barberton, OH

Button pressed twice with immediate response (which was great) but found on floor twice without alarm activated- as she has deficits from a stroke this is why I wanted this device for her but this has been a huge disappointment

2 years ago

Reply from MobileHelp

Hi Ann, We received your review and we're sorry to hear about these two incidences. We hope your loved one is doing well, and we would like to contact you to help with any troubleshooting or equipment replacement needed. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. What would be the best number for us to reach you on? Our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 13th, 2021

check_circle

Verified Customer

star star star star star

Joyce M Smelser Magnolia, AR

all the questions I have asked have been answered promptly and when I had to have a replacement necklace because the plastic closure broke it was here in two days/

2 years ago

check_circle

Verified Customer

star star star star star_border

Chasey Englishtown, NJ

My alert is malfunctioning and a new one is being sent to me. I was reassured my device will still work but work Tech was very helpful but wonder how often this my occur. I will check on my 30 day return policy

2 years ago

check_circle

Verified Customer

star star star star star_border

LAURA GRAF O'fallon, MO

Have not had to use fortunately except once when Dad pushed by accident. They alerted me and emergency services so that was great! However when we have tested the button, it took awhile to answer.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

jean layton Bridgeport, CT

too large & heavy the Carry Mobile Device or hang around neck * the NECK PENDANT scratched breast at nite & Both cannot be worn with car Seat belt on !or they set off alarm üî•When carry in arms the Pendent went off Got phone call too long with # while turning off alarm so EMT came they said Mobile **never cancels ** Need Alert that is easy Please respond or call me to discuss !

2 years ago

Reply from MobileHelp

Hi Jean, We received your review and we would like to apologize for any inconvenience you are experiencing with the equipment. We would like to contact you to further assist with finding a resolution for these concerns. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Mary Agloro Vancouver, WA

I haven't had an emergency yet but I've had a few false alarms, and the system seems to work well and the people cheerful and understanding. I feel safer having MobileHelp.

2 years ago