Name: MobileHelp
Rating: 4.5

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Verified Customer

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Tim Pittsburgh, PA

The fall detection device works well...maybe too well. My mother has had several false alarms in her first month of using the device, mostly while sleeping. Their response is quick and thorough, however.

1 year ago

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Verified Customer

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Sibylle Jacksonville, NC

We had to call and change the plan, because I was not able to wear the "Fall alert" , because of my pacemaker. No problem, the lady was very nice and took care of everything

1 year ago

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Verified Customer

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Charlotte Hughes Peyton, CO

Just started with MobileHelp and don't have much to comment on. If I bump it it detects a fall. If I do fall I'm sure it will alert the proper people.

1 year ago

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Verified Customer

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dorina hoffer Watsonville, CA

All around good product. Customer service is great as well as response time. My mom left her unit at home and only had her bracelet they responded right away to make sure everything was ok.

1 year ago

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Verified Customer

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Ken Prather Grandview, TX

My first unit had battery problems within a few days and was replaced. My second unit failed the second test call. Had to call customer service. It was blamed on AT&T. I have AT&T cell service and was showing 3 bars at time of test failure. I am beginning to doubt that it will be any help if I ever really need it.

1 year ago

Reply from MobileHelp

Hi Ken, We have received your review; we are happy to see that you have been staying safe. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to test your system. Please let us know if you have any additional questions or concerns, we can assist with, or if there is anything we can do to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family

Sep. 29th, 2022

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Verified Customer

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Kathleen Pitzer Eighty Four, PA

Reminding my husband to put it on is a priority. He has dementia. He doesn't want to put it on the charger every night. He'd rather see how long it will last. If it goes off, he gets confused about who is tAlking to him. None of this is a problem with your alert system, it's just trying to get my husband to use it properly.

1 year ago

Reply from MobileHelp

Hi Kathleen, We received your review and we apologize for the issues you have been experiencing. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help review the equipment with you and advise on best practices for using the equipment . At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 30th, 2022

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Verified Customer

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Judy Lydon Belvidere, IL

I can't say anything bad about MobileHelp. My problem is with the necklace. It is so bulky. I've been wearing it, but I'm not happy. Do you have something that's a bit more femine? It's very wrong of me to ask and I'm very sorry. But, I'll be wearing this for a long time. I wish my neckware was a bit more feminine

1 year ago

Reply from MobileHelp

Hi Judy , We received your review and we are sorry to hear that you are not happy with the equipment you received. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 29th, 2022

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Verified Customer

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Rick nicholson Mulvane, KS

I do not understand why I get a call that my unit is low on battery when it is not. It was only 1 day, 16 hours when I got the call. Also why is my son getting a call when my unit is supposed to be (so called low)? Also the people you have do not understand my questions when I have called them, all they want to do is check my unit when I do not have a problem with it.d

1 year ago

Reply from MobileHelp

Hi Rick, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family

Sep. 29th, 2022

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Verified Customer

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Lillian Weingast Tucson, AZ

I have returned the Mobile help equipment. Too many pieces too many things to plug-in and the first kit that I received was not functioning properly. I was sent another one and by that time I decided it was not for me. I returned both packages and I am waiting for a refund.

1 year ago

Reply from MobileHelp

Hi Lillian, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Sep. 15th, 2022

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Verified Customer

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Greg Baumer Merrick, NY

Mobile Help has been everything they advertise. No hidden extras. Setup was easy and testing was also easy. And the price was very reasonable. Thank you Mobile Help

1 year ago

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Verified Customer

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Kris McPhail Sperry, OK

Device is relatively small, audio alerts are clear (aka Loud), speaker works well and clear. Water resistant. Fall sensor can, at times) be too sensitive. Better safe than sorry.

1 year ago

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Verified Customer

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Richard Summers Sacramento, CA

Ease of conducting business and getting connected. Also, I am so comforted wearing the 'necklace' from rising in the morning to retiring at nnight he

1 year ago

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Verified Customer

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Roberta Nelson Tustin, CA

Very prompt response. My only concern is that the device may be too sensitive. If my mom learns over in her chair to retrieve something the device signals a fall.

1 year ago

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Verified Customer

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David Meyers Stephenville, TX

Your service is for my Mother in Mississippi and I live in Texas. Her account was triggered twice by accident but I was pleased with the response time and comprehensiveness.

1 year ago

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Linda Estes Macon, GA

They picked up on many test attempts which was great, but on 8/18/2022, my dad pressed the handheld device to alert an ambulance and no one answered after 5 minutes. He eventually called 911 himself my other was having symptoms of a heart attack. Needless to say this has made me concerned.

1 year ago

Reply from MobileHelp

Hi Linda, We received your review, and we are sorry to hear about this incident. We hope you were still able to get the help needed at that time, and we apologize for any issues with the equipment. We would like to have our Technical Support team give you a call for further assistance. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 2nd, 2022

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Verified Customer

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Debbie Bearden Willis, TX

Battery runs down quicker than it should needs to last longer after charging over night mine doesn't make it all day sometimes not even half the day. I love that it is sensitive enough to go off without much intention.

1 year ago

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Verified Customer

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I Saint Louis, MO

Overall very satisfied. Great customer service. My mom has some frustration with the sensitivity of the call button. But has been pleased with the kindness of the staff when she isn't able to cancel the call.

1 year ago

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Verified Customer

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Han Vu Milpitas, CA

My spouse has accidentally hit the alert button, we immediately received the response by all communication sources to verify the alert before sending helps

1 year ago

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Verified Customer

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Jerome Chaffee Cedar Rapids, IA

I have not had an emergency yet but I have had several responses to accidental alerts, so I do know that if something does happen, I know I can get help, so I think it is a great option.

1 year ago

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Nancy McKinney Johnson City, TN

Accidentally knocked my "intercom" a notice immediately checking on me. Has happened 3 times. Trying to be more conscious of my movements. Does give me security.

1 year ago

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Verified Customer

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Jane P. Cheyney Baldwin, NY

Have had a short time. I am going by my friend who has had your services for some years and it has been wonderful for her. That is why I decided to go with Mobile Help.

1 year ago

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Verified Customer

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Betty Margolis Antioch, CA

Fall openedup when I just set it down on the table. Good thing I heard the speaker so I could cancel.I have to carful when taking it off for the nights.I have no complaints.Very effecient.

1 year ago

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Verified Customer

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Maria Bruggink Oostburg, WI

We have tried to get a new link to set up our on-line account but we have not received one. The initial one sent expired. It's been over a month. We are also having issues with the device flashing red when we have not pushed the button or had an issue and it is fully charged.

1 year ago

Reply from MobileHelp

Hi Maria, We received your review and we apologize for any trouble you are experiencing with the equipment and accessing the online portal. It seems like you have not yet had a chance to speak with our Technical Support team about these concerns. We would like to contact you to help resolve any issues with the equipment and gain access to the online portal. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 8th, 2022

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Verified Customer

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Kierstin Zetterberg Ardmore, PA

Easy set up, easy to charge. My 88yo mother has had no issues wearing it and I think it has given her some extra security as she does live on her own and still drives.

1 year ago

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Verified Customer

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Woessner Louise Shakopee, MN

The light weight equipment works well for me and isn't overly sensitive so that it doesn't go off unnecessarily. Also, if I set it off accidentally, it is easy to cancel.

1 year ago

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Verified Customer

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Sheila Tucker Walbridge, OH

The 1st alarm I don't believe I was ever notified. When I called back to an alarm that you called me on my cell, this week, I was told they didn't have me listed and they didn't call me. But yet I had a call back code and knew all the clients personal information, because I'm the one that set the account up.

1 year ago

Reply from MobileHelp

Hi Sheila, We received your review and we are sorry to hear about this incident. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your inquiry about this alarm? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 24th, 2022

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Verified Customer

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Penny Duer Defiance, OH

We had to call customer service a couple of times. Each time the customer service representative was so helpful and was able to answer all our questions

1 year ago

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Verified Customer

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Linda Shuck Beachwood, OH

My husband is somewhat mobile and chose the device attached to a lanyard. Very sensitive device which allows voice communication with the monitoring station. Price is fair.

1 year ago

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Verified Customer

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janice doerge Whiting, NJ

The first time I used it in the shower it went off and alerted that I fell, well I didn't, I didn't even touch it! Now I'm scared to use it, I don't want the police breaking down my door before I can turn the darn thing off!

1 year ago

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Verified Customer

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Gary Chehalis, WA

My 90 year old mother told me that she pushed her wristwatch button today just to check on the system and there was a person who answered on the speaker right away.

1 year ago

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Carol Orr Chillicothe, OH

It is losing a charge too fast. I think it has to do with static in my system possibly. Fitbits lose charge as well as cellphone. Not sure if this,is going to work as it overheated on me in the house. Cannot wear to bed, it immediately says "fall detected" as soon as I move around. It's a bit over sensitive and I have to keep resetting it.

1 year ago

Reply from MobileHelp

Hi Carol, We received your review and we apologize for any issues you have experienced with the equipment. At MobileHelp, your safety is our number one priority, and we would like to contact you to help resolve these issues. What would be the best number for us to reach you on? We are always happy to help, and we can be reached directly at 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Jun. 3rd, 2022

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Verified Customer

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Nancy Eickenberg Defiance, OH

The device was received the day after I ordered it. My sister accidently pressed the button, I was called as her contact because they couldn't reach her. Very pleased!

1 year ago

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Verified Customer

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Caryl DeGrandi Casselberry, FL

It was easy to access, help came when promised, and relief was ordered for my problem...on a weekend! The medical professionals who assisted me were top notch!

1 year ago

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Malcolm Sloan Hermitage, TN

After receiving an alert on my mother's bracelet, a call to MobileHelp results in too many interactions with the phone system. At thos point in a situation, it seems inappropriate to be interacting with a phone system that just routes you around a never-ending process.

1 year ago

Reply from MobileHelp

Hi Malcolm, We received your review and we apologize for any issues you are experiencing with the equipment. At MobileHelp, your safety is our number one priority, and if you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to help. What would be the best number for us to reach you on? We are always happy to help, and we can be reached directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 28th, 2022

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Evelyn Makela Langley, WA

We just recently purchased this service. The necklace device seems to trigger a false fall signal, but they monitor cannot be placed in an area where my mom can hear or be heard speaking when triggered. Medics were sent our unnecessarily.

1 year ago

Reply from MobileHelp

Hi Evelyn, We received your review and we apologize for any inconvenience you have experienced with the automatic fall detection. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to help review best practices for avoiding false alarms, as well as provide any replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 20th, 2022

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Verified Customer

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Laurie Miller Foxboro, MA

First of all I wasn't told that the bracelet does not have fall detection and I only found out when I fell and it didn't alert! I then was told that I would have to wear the necklace which is one thing I did not want to do. The second thing is that once I begin wearing the necklace it alerts constantly! I probably shut off a false alarm at least 2 to 3 times a day!

1 year ago

Reply from MobileHelp

Hi Laurie, We received your review and we apologize for any inconvenience you have experienced with the equipment. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to help review the equipment with you and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? We are always happy to help, and we can be reached directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 21st, 2022

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Verified Customer

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Roberta Maizer Melbourne, FL

Have not had a emergency yet but I've accidentally set off the alarm a few times and the person(s) that responded have been very kind & also customer service has been awesome

1 year ago

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Verified Customer

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CHARLOTTE SACKS North Charleston, SC

Representative was very helpful setting up my account. Equipment arrived quickly. Made one call to service and they answered my question and did a check on the call button.

1 year ago

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Verified Customer

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Sandra cabrerahall Naples, FL

Although I detects a fall the button is too sensitive even when u take the device off I'm more mobile and active than most people my age I'm 60 in age I go swimming fishing camping and kayaking if I have to leave the device on the charger all day then I'm paying for a device that is not functioning properly the point is to be safe and confident

1 year ago

Reply from MobileHelp

Hi Sandra, We received your review and we apologize for any inconvenience you are experiencing with the automatic fall detection. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Our Technical Support team will be happy to assist you with the equipment. The automatic fall detection feature can also be removed, and added again at a later time, if it does not fit your lifestyle at the moment. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 13th, 2022

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Verified Customer

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Kimberly Meserve Opelika, AL

I activated the pendant it took 3 minutes to get connected then she asked if it was an emergency I said no I just needed help lifting him. Then she contacted the sheriff's department and relayed the message it took an hour for the sheriff's department and they still wasn't there yet so I picked my husband off the floor and hurt my arm. I called the sheriff's department back and cancelled the call.not good service at all.

2 years ago

Reply from MobileHelp

Hi Kimberly, We received your review and we apologize for any inconvenience you have experienced due to this incident. At MobileHelp, your safety is our number one priority, and if you have not yet had a chance to speak with our Technical Support team about this incident, a representative will be happy to review the equipment with you to make sure everything is working properly. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 6th, 2022

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Verified Customer

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Cindy stanislaw Laguna Hills, CA

I love the fact that for my husband, he not only has the necklace but the wrist band as well also one of the best things you offer is the lock box for the front door

2 years ago

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Verified Customer

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Marjorie LeBarge Sebastian, FL

Mobile Help is an excellent service. When we first bought this for Mom, the fall sensor had gone off a few times when it was bumped, etc. so we had it removed from our package. It seems to be fine now.

2 years ago

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Donna Tkach Los Gatos, CA

so far they are very responsive, in fact, I plopped myself down really harder than I realized and my monitor picked up a "fall" I was very impressed.

2 years ago

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Candy Rejician Hellertown, PA

When my husband pushed his button, he gets a rapid response. However it has gone off without his knowledge. We were woken up at 2:30 am by the police and ambulance when it went off without touching it

2 years ago

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Verified Customer

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Mildred Baughn

Have everything needed for seniors. All of the features were explained in detail and the cost was affordable. Like you could package what you want and need.

2 years ago

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Verified Customer

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Sheila Johnson

Sometimes it alerts when I've just moved the lanyard from one place to another. A couple times I couldn't get it to disarm. They always take care of it though, so it's a minor annoyance for the protection it gives.

2 years ago

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Verified Customer

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Cindy Dennis

The device detected mom fell; I was notified immediately. I called mom, she hadn't fallen, but took the device off because she got tired of wearing it. It gave me the confidence that I needed .

2 years ago

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Verified Customer

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Ellen Blaikner

The first Mobile Alert I received was faulty. We called Customer Service and he tried to repair it. After that didn't work, he sent me a new one in 3-4 days and this one works fine.

2 years ago

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Karen Jones

Very sensitive-taking it off or putting it on if I don't handle with kid gloves it sends an alert. Same with laying it down. Kids say that's good-at least I know it's working.

2 years ago

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Verified Customer

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Sandra Risbey Lake Worth, FL

Mom has had a few accidental button alerts but when she fell and broke her hip, this company was there for her. We are thankful for this expert help.

2 years ago