Name: MobileHelp
Rating: 4.5

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Verified Customer

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Rebecca Somerset, PA

I like how sensitive the pendant is. It is a comfort to know how quick the response is.

5 months ago

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Verified Customer

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Carron Memphis, TN

I have not needed to use it yet. The string on the alert . It is very big . Price is good. But it sererves it purpose .

5 months ago

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Verified Customer

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Susan Collier Monroe, MI

I like the fall detection because another service told me there was no such thing.

5 months ago Edited December 11, 2023

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Dolores

People are very knowledgeable about the product. Very one I have deal with are willing to go the extra mile to help.

6 months ago

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Verified Customer

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Mildred Pittsburgh, PA

The system was easy to set up. It was delivered fast as promised. The 98 yr old lady it was for will not wear it. She said it's too big.

6 months ago

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Verified Customer

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Victoria Sacramento, CA

Mom feels safer, she’s set it off a few times& you have been very nice about the false alarm thank you

6 months ago

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Verified Customer

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Bonny Good Hope, GA

Quick service is great. It's a little bulky, but that's to be expected I guess. I wear it as a necklace.

6 months ago

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Verified Customer

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Karen Stuart, FL

I liked that my original equipment was tested and replaced when I complained about how long it took to reach a person

6 months ago

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Verified Customer

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Timothy Hipp Brandenburg, KY

Very nice, professional and prompt responses. The only downside is every time she moves the wrong way it goes off.

6 months ago

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Verified Customer

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Barbara Myrtle Beach, SC

The fact that it works in the house and outside. Also that it is just one item. No base station or wrist item.

6 months ago

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Verified Customer

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Caregiver West Hills, CA

This is a great, complete system. However, it is a bit bulky to wear around the neck. It would be great if it were smaller and weighed less.

7 months ago

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Verified Customer

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Ruth Ashburn, VA

I had issues with first, device was very slow in response, due to ATT having very spotty reception in my area. Since the upgraded device I feel confident.

9 months ago

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Verified Customer

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Richard Parker Jacksonville, FL

I was instructed by your sales agent that the battery should last 4-5 days. We are only getting 1-1/2 to 2 days. They sent out another unit and still the same. 1-1/2 - 2 days. Everything else functions fine.

9 months ago

Reply from MobileHelp

Hi Richard, We have received your review and we apologize if the proper expectation regarding battery life was not clear at the time of your order. We are glad to hear that you have already spoken with our Technical Support team for assistance with this concern. We do recommend placing the mobile unit on the charger every night to make sure it has a full charge when you start your day. And although we do have mobile units that are designed to last up to 4 days, battery life may still vary with usage. Please do not hesitate to contact us should you need any further assistance with the equipment. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Jul. 19th, 2023

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Verified Customer

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Sandra Montrose, CO

It puts in a call any time I take it off, or lean over to pick something. some of the time its really stubborn about cancelling the call. Is there something I can do to prevent it being so touchy?

10 months ago Edited January 10, 2024

Reply from MobileHelp

Hi Sandra, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 30th, 2023

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Verified Customer

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Carolyn Eau Claire, WI

Helpful, not pushy to sell. Listened to how I wanted the call back set up, even though a bit different than how they usually do it.

10 months ago

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Verified Customer

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Shirley Fresno, CA

Dislike that the device worn around my neck is way to sensitive I have set it off just trying to remove from around my neck Don't wear it everyday for this reason. Need to talk to somebody regarding the fall device.

10 months ago

Reply from MobileHelp

Hi Shirley, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 21st, 2023

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Verified Customer

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David Utica, NY

The Mobile Help system is so easy to operate. I also like that they have their own on site staff to answer you if in need of help!

10 months ago

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Verified Customer

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Joan Avon Lake, OH

I can't rate it because I haven't had to use it and am disappointed because I haven't received a phone call to se how I'm doing or to check to see if the device is working properly.

10 months ago

Reply from MobileHelp

Hi Joan, We received your review and we apologize for the concerns. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment information needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 19th, 2023

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Verified Customer

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Eric Dadayan Burbank, CA

It's keeping me safe and i don't have to worry about living alone and I don't have to be in a group home and have a roommate to watch over me

10 months ago

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Verified Customer

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Genia Cheek

Not sent what I ordered. Paid for 2day delivery got in 5 day's and then had to wait another week (7 days) for it to get the part I ordered the first time. Was told that you would not charge me for 15 days because it took so long to get it up and running. BUT NO CHARGEED ME FROM THE DAY I GOT THE FIRST DELIVERY AND IT DIDN'T WORK THEN. SO NO I AM NOT HAPPY!!!!!!

10 months ago

Reply from MobileHelp

Hi Genia, We received your review and we apologize for the issues you have experience with the delivery and setup of the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on to further assist with your account? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 17th, 2023

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Verified Customer

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Juan Fort Lauderdale, FL

I’m not thrilled about their monitoring department. I was told they had Spanish-speaking people and it takes way too long for them to be connected and at 96 years old minutes can seem like ours and that’s the way I was sold on it that they had plenty of Spanish-speaking people in the call center

10 months ago

Reply from MobileHelp

Hi Juan, We received your review and we sincerely apologize for any inaccurate information you have received. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Our emergency operators are able to provide support in a multitude of different languages, including Spanish, with the help of an interpreting service. What would be the best number for us to reach you on for further assistance with your account? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family.

Jun. 17th, 2023

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Verified Customer

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Sandy Cole Katy, TX

I like that I can wear the device in the shower and when I go walking. Also, that I am just in touch with someone nearly immediately.

10 months ago

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Verified Customer

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Rob Pittsburgh, PA

Customer service was very helpful and thorough! The system is easy to use. We purchased the system for my mother-in-law and are pleased with it.

11 months ago

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Verified Customer

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Forrest Manchester, NH

I like the quick response when testing the pendant. I like the fact that dad can be independent but have the ability to call for help if needed

11 months ago

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Shirley Madison Albuquerque, NM

So far so good. activated once accidentally and everyone came like they said would. Did replace my lost arm band with no issues!

11 months ago

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Sandra Richland, WA

I love that I can tuck the necklace inside my blouse. Only thing I would suggest is that women have the option of a nice looking chain rather than the black cord!

11 months ago

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Verified Customer

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Michelle Springfield, MO

My husband said it was too heavy and won't wear it. Also, the lockbox doesn't work on any of our doorknobs. We live in a senior community and all the door handles are the easy open kind without knob.

11 months ago

Reply from MobileHelp

Hi Michelle, We received your review and we are sorry to hear that you are not happy with the equipment you received. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 18th, 2023

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Verified Customer

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William Thatcher Laguna Woods, CA

The representative I spoke with was friendly and knowledgeable. She answered all my questions and went beyond with additional information.

11 months ago

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Verified Customer

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Sharon Malone Albuquerque, NM

Having some trouble testing equipment. Doesn't want to connect the first time. Called customer service the first time it happened and she was helpful.

11 months ago

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Verified Customer

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Tina Gardnerville, NV

MobileHelp associates were always polite and patient. However, they misdiagnosed the problem causing lack of service 100% of the time and always denied any responsibility. Neither did they authorized a refund, though I received service 0% of the time, and they always blamed my phone(s). I finally gave up and went to Verizon, which provides service 100% of the time.

11 months ago

Reply from MobileHelp

Hello Tina, We received your review and we apologize for any inconvenience you have experienced however it seems like you are referring to a different company, as we do not offer cellular coverage for cell phones. At MobileHelp we provide personal emergency response coverage and we pride ourselves in providing a great experience and peace of mind to our customers We want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

May. 18th, 2023

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Verified Customer

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Susan Brewster, NY

I would have given you 5 stars, but your help desk calls me everyday for a problem that was fixed immediately, and, when Iwad out of town I had to argue with your alert people about calling the EMYs

11 months ago

Reply from MobileHelp

Hi Susan, We received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues and review any past alerts with you. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 19th, 2023

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Jean Ontario, OR

i am going to send the set back only ecause there is to many piece for me to keep up with. and also the doctor was little unure about being care full withit comeing close to my pacemaker. For someone who need that much euipment this is great set. Jean Peden

6 months ago

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Sharon Fort Worth, TX

I have not had an incident happen (yet), so do not know much to say at this time. It does work as i have made it come on by accident. They were very responsive and nice when I told them it was activated by accident.

7 months ago

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Verified Customer

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Tambra Luppino Mills River, NC

They have been very helpful and attentive when we have had questions. It is still very new but the service so far has been very good. Very good response time.

1 year ago

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Verified Customer

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Hazel Scarcello Galveston, TX

They have been right on it any time my devise was triggered accidently or once on a real fall. I'm 80 and they make it possible for me to be active and stay safe.

1 year ago

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Verified Customer

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Kevin Exton, PA

Today my mother's mobile unit activated and she did not respond to the mobile help call. You properly activated local first responders and contacted the emergency contacts on her list (Thankfully she is ok). Unfortunately, when I called you for more info about what happened I was waiting for 23 minutes to get through. This is unacceptable.

1 year ago

Reply from MobileHelp

Hi Kevin, We received your review and we are happy to know that your mother is okay after this incident occurred. We apologize for the longer than normal wait times you experienced when attempting to get in back in touch with us after this incident. If you have not yet had a chance to speak with us, our Technical Support team will be happy to review the alert with you, and explain the best way to get back in touch with us in the future if this occurs. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 11th, 2022

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Ralph Ruehling Jackson, MO

From the few calls we've had, employees have been very professional and prompt with their calls and are very understanding when there have been false alarms.

1 year ago

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Lillian Colbaugh Harrison, TN

They have already shown how systems work as we get a call within minutes of the button being pushed and showed up at house once when couldn't reach persons on call list

1 year ago

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Verified Customer

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Donald.Peter Ostergren Sr Manteo, NC

I been active for just a couple of months. Somehow my system activated, lucky my dau in law was here and was able to talk with a person on the other end..

1 year ago

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Verified Customer

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Jincy Cook Carrollton, GA

They have all the features I wanted for this service and they have been very nice and helpful when I call to ask questions and don't rush me. I would like it if I di

1 year ago

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Rose M Fox Memphis, TN

When we decided to go with MobileHelp they were so helpful in answering our questions. We received our order in just days and it was easy to get started.

1 year ago

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Alice Clover Lakeland, FL

Easy to use. Battery lasts 4 days. Only one button needed for inside and on the go. Includes fall detection. Water proof for in shower. Only needs small charging unit.

1 year ago

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Jane Harris Redondo Beach, CA

It was easy to set up - fortunately we have not had to use the system to date - also like the connection such as you are demonstrating by sending this. Thanks!

1 year ago

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Steven Reynolds Greeley, CO

It was everything we were looking for in a home alert system. My mom had a false alarm and you were right on top of it and contacted my mom and me immediately. This made everyone comfortable with your system. Thank you!

1 year ago

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Verified Customer

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Sharon Noble Toms River, NJ

So easy to set up, and very easy to use even for those who are not very tech savvy. Gives me a great piece of mind to have this system in my mother's home..

1 year ago

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Janet Brunsvold Terry, MT

I accidentally pushed the button when I was wiping a stain off my chest on my shirt. The company called immediately. They were very courteous and understanding.

1 year ago

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Keith Gaillard Georgetown, MA

Prompt response by phone when an alert was started. My only complaint is the size of the pendant. Being so large, my mother is resistant to wear it all the time.

1 year ago

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Linda Belis Hummelstown, PA

You have been extremely responsive to my mother's needs. However, the device has gone off twice when she has not had an emergency situation and I'm not sure exactly why.

1 year ago

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Verified Customer

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David K Semke Rockwood, MI

Simple to order, extremely fast delivery, easy to set up, staff assisted every step of the way, very competitive pricing. Notifications to loved ones on text messaging great!

1 year ago

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Sue Ferguson Spring Creek, NV

Very easy to set up. Customer service was great. The only thing I don't like is where the button sits when I am wearing it. It is to easy for the button to be pushed accidentally.

1 year ago