MobileHelp

verified
MobileHelp Logo

MobileHelp

verified
No Contract, Lifetime Warranty & Money-Back Guarantee
1-(888) 986-3940

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of M-PERS (Mobile-Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. MobileHelp offers four different medical alert systems: Cellular Duo, Cellular Classic, Cellular Smart, and the new Solo system. The Cellular DUO protects anyone home and away from home, also using cellular service through AT&T and GPS satellite tracking technology. The Cellular Classic System is great for those who just need protection at home; utilizing the AT&T cellular network, this system works independent of a landline. The Cellular Smart is a GPS-enabled watch that is also great for being away from home. The Solo is a mobile system as well that provides emergency medical response at home and on-the-go at a lower price than Cellular DUO, but has fewer features. 

MobileHelp offers low monthly monitoring fees, ($19.95/mo), no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. Read MobileHelp reviews below to see what customers have to say about the medical alert provider. 

The Good

  • MobileHelp Reviews
  • 30-Day Money-Back Guarantee
  • $200 Visa Gift Card for Referring a Friend
  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button
  • MobileHelp Cost

MobileHelp Reviews

The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability. MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.  

30-Day Money-Back Guarantee

MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them. 

$200 Visa Gift Card for Referring a Friend

MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp. For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card. 

This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like. 

Versatile Systems

MobileHelp offers four simplified, but versatile medical alert systems.

  • Duo: This doubles as an in-home medical alert system and a mobile alert system. Includes a base unit.
  • Classic: This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. Includes a base station.
  • Smart: This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. It can also monitor your heart rate, calories you've burned, and steps you've walked.
  • Solo: This mobile alert system can be taken anywhere since the mobile device is small enough to fit in your pocket.

Each medical alert device is equipped with an emergency button that connects you to emergency responders at a certified monitoring center and has two-way communication as an added precaution.

GPS Satellite Tracking Technology

MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them. Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one. MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently. Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through their Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button. Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost is $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies. There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.  

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

The Bottom Line

MobileHelp is a reliable medical alert company with quality customer service, equipment, and overall medical alert services, giving MobileHelp a high star rating and an extremely satisfied customer base. There's no phone landline required to use the MobileHelp medical alert system. They are one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere. MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. 

MobileHelp has an affordable monthly cost ($19.95), and the company does not charge an activation or equipment fee. The medical alert provider does not require customers to sign any long-term contracts, and there is a lifetime warranty on all equipment. There is also a 30-day money-back guarantee, so MobileHelp is completely risk-free. You can also refer a friend for a $200 visa gift card.

Read MobileHelp reviews below to hear about MobileHelp experiences from actual customers.

We'll Introduce You!

Call our recommended rep over at MobileHelp below.

1-(888) 986-3940

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User Reviews

Star Rating

4.7
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7,308 Reviews

Review Breakdown

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Charlotte
May 13th, 2019 DETAILS
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I love that they have real people for you to talk to on the phone. I really don't like the bracelet because the plastic is abrasive on my skin. It works great but seems to be cheaply made.

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Anonymous
May 13th, 2019 Phoenixville, PA DETAILS
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You just push the button and it's easy. I've had little experience with it, but it's good overall. Low value for my money though

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Anonymous
May 13th, 2019 Mineola, NY DETAILS
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Response time is great when you press the button. I haven't tested it too much but it seems to work pretty good.

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Linda
May 13th, 2019 Batavia, OH DETAILS
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Fall detection doesn't really work so you still have to press the button. It was worked fine when I have tested it. They always respond to my calls.

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Joe And Nancy
May 13th, 2019 Elgin, TX DETAILS
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We know we will be safe when we go places now and that we will be taken care of. We are 100 percent satisfied. We set it up ourselves and it works perfect.

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Lisa
May 13th, 2019 Defiance, OH DETAILS
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I really love the list of your medical history that they give you to put on your refrigerator. I am afraid I am going to hit the button by accident, but it works great.

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Marcia
May 13th, 2019 Pittsburgh, PA DETAILS
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Once I pressed the button by mistake and they called right away. I like the comfort of having the device with me in the shower to protect me from falling.

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Robert
May 13th, 2019 Philadelphia, PA DETAILS
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Love how convenient the device is. I think anyone who lives alone should use it. It gives you security because you can get help when you need it.

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Rosalie
May 13th, 2019 Coeur d'Alene, ID DETAILS
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Everyone I have spoken to has been extremely nice and helpful.

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Patsy
May 13th, 2019 Brownsburg, IN DETAILS
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They give you a device you can take with you when you leave home, it's just I forget it sometimes.

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Cher
May 13th, 2019 Mesquite, NV DETAILS
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The device is light and compact. There is good coverage over my entire house and I get a good signal.

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Renate
May 13th, 2019 Troy, NY DETAILS
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MobileHelp gives me security and confidence. The quality is okay. I like that the wristband is waterproof. It works as promised.

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Rosemarie & Sidney
May 13th, 2019 Port Charlotte, FL DETAILS
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My MobileHelp has gone off accidentally a few times, but they have been right there and very helpful.

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Karen
May 13th, 2019 Poteau, OK DETAILS
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They check on me pretty often to make sure I am doing good and my device is working. It does go off for no reason sometimes.

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Barbara
May 13th, 2019 Ponte Vedra, FL DETAILS
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MobileHelp people are very knowledgeable and use language that anyone can understand. I feel very comfortable and safe with my device, especially outside. I am very pleased with the price and the service.

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Anonymous
May 13th, 2019 Gum Spring, VA DETAILS
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The customer service representatives are real problem solvers.

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Elaine
May 13th, 2019 Rockville, IN DETAILS
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I don't use the fall detection anymore because it goes off too often. I do love the device around your neck that you can talk into.

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Anonymous
May 13th, 2019 Orchard Park, NY DETAILS
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Whenever I have had a question, the customer service representatives have always been there to answer it.

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Anonymous
May 13th, 2019 Henderson, NV DETAILS
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Quick responses from MobileHelp. Would recommend for people who can afford it.

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Carolyne
May 13th, 2019 North Las Vegas, NV DETAILS
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Good customer service, but you have to clean the device every other day.

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Anonymous
May 13th, 2019 Albuquerque, NM DETAILS
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They have been courteous with my button going off all the time. I don't wear the necklace because when I bend over, it sets it off.

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Janet
May 13th, 2019 Amarillo, TX DETAILS
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I would advise anyone who fall who's afraid of falling to have one. When I have pressed the button accidentally, they have always forgiven me.

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Jessie
May 13th, 2019 Elizabeth, CO DETAILS
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I like that I can wear it around my neck and have it whenever I might need it.

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Gayle
May 13th, 2019 Belding, MI DETAILS
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MobileHelp has helped me several times when I needed it. I fell and I knocked myself out and I don't drive so I couldn't get to the hospital.

Verified Customer

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Anonymous
May 13th, 2019 Broomfield, CO DETAILS
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Device is very sensitive and goes off all the time.

MobileHelp Logo

Reply from MobileHelp

May 13, 2019

Hi, We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon. Kind Regards, MobileHelp

Verified Customer

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Patricia
May 13th, 2019 Kingsport, TN DETAILS
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The people I spoke to on the phone were very friendly and explained everything to me. I like the portable device that I can take with me when I am not at home.

Verified Customer

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Thomas
May 13th, 2019 Bear, DE DETAILS
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Sometimes it goes off to quickly when I don't even press the button. They are always there for me.

Verified Customer

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Carol Ann
May 13th, 2019 Dayville, CT DETAILS
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I wear the watch and I accidentally pressed it and they were calling right away to make sure that I was okay. The service and the quality of the product are excellent.

Verified Customer

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Barbara J.
May 13th, 2019 Corpus Christi, TX DETAILS
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I tested it and it works great. I like the necklace because it works a lot like a telephone around your neck.

Verified Customer

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Suenell
May 13th, 2019 Seminole, FL DETAILS
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Love the watch design. The device has worked great when I have tested it, but I have never had to use it for an emergency.

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Anonymous
May 13th, 2019 Virginia Beach, VA DETAILS
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We are new customers and we are very pleased with the service. If you accidentally press the button, they call right away to check on you.

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Anonymous
May 13th, 2019 Manteca, CA DETAILS
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I love that the device is light weight and you can take it in the shower. It even comes with a lock box to let help get in my house. I am a new customer, but I have received great customer service so far.

Verified Customer

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Anonymous
May 13th, 2019 Lake Bluff, IL DETAILS
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A man helped me on the phone and he was very patient and helpful. I wear my bracelet all the time, even outside.

Verified Customer

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Elaine
May 13th, 2019 Palos Verdes Estates, CA DETAILS
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It goes off sometimes for no reason, but besides that I am quite happy with it.

Verified Customer

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Ladonna
May 13th, 2019 Kansas City, MO DETAILS
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Love the device and it works great, but it is too sensitive. It goes off all the time.

Verified Customer

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Anonymous
May 13th, 2019 Valrico, FL DETAILS
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The customer service always responds very well. I like that the device doesn't need a landline to work.

Verified Customer

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Jawan And Rose
May 13th, 2019 Philadelphia, PA DETAILS
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Any question I have had has been answered by their customer service. I love that I can take it with me anywhere. I think it is a great product for anyone who is at the risk of falling.

Verified Customer

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Brent
May 13th, 2019 Pittsburgh, PA DETAILS
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Completely satisfied with the service. I tested it last week and MobileHelp is very great.

Verified Customer

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J
May 13th, 2019 Tilden, NE DETAILS
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The customer support was really informational and helped me get going. I wish the device were smaller. I don't like the big bulky thing. The watch seems very big and I bumped it a lot, if it were smaller that would be fine.

Verified Customer

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Judith
May 13th, 2019 Highland Home, AL DETAILS
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They explained everything to me. I like everything about the device. It's convenient. I can wear either one. I was just putting all my bed clothes one night and I guess I bumped it and they came right on to make sure if I had a fall and were quick. This one is very dependable and very economical.

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V
May 13th, 2019 Uniontown, OH DETAILS
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The customer service explained things and the representative was very helpful. She wore it to bed one night and accidentally hit it and at one o'clock in the morning we had the fire department knocking on our doors.

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Steven
May 13th, 2019 Indianapolis, IN DETAILS
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Every time I've dealt with them, they've been very helpful. The device sometimes registers falls when nobody is falling.

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Ruby
May 13th, 2019 Detroit, MI DETAILS
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MobileHelp takes care of the customer. I have misplaced an item and they replaced it without charging me. I was really grateful that they helped me. I tested the device and it worked perfectly.

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Anonymous
May 13th, 2019 DETAILS
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When I was getting started with their system, I had a lot of concerns and questions and stuff and they were always right there to answer it and they were very friendly, they didn't mind if it might have been a silly or stupid question. They did not treat it as such. I had some issues with the device being overly sensitive with movement. It would go off when there was no fall, just a slight movement. They rectified the situation by sending me out a different unit that had a different type of cord to hold it. I just got it a couple of days ago, I'm not sure I'm going to like this new cord and how it hangs. The equipment all seems like really good sturdy, quality stuff. I really tested the other one that they set up and that went well.

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Mary
May 13th, 2019 DETAILS
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Twice my button went off accidentally and they were right on the ball getting in touch with me to find out if I fell and all that. The only thing I really keep with me is the little mobile unit and the wrist fall button.

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Rose
May 13th, 2019 DETAILS
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I know it works because my little great grandson had messed with the button without me knowing and they came right out.

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Lois F.
May 13th, 2019 DETAILS
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They've always answer my questions. I needed a whole new account because I lost everything in a flood last September so they were very helpful in getting me started again. I like that there is a good mobile base her in the house plus a mobile unit that goes with me on a necklace and wristband. Use the wrist band all the time but I wear the necklace when I'm dressed up to go some place like church. I inadvertently set off my wrist alarm and when I got back from walking my dog, I had the local police and fire department and EMT's at the house wondering what had happened to me. I found them to be very responsive. I've had excellent assistance when I tested the equipment.

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Catherine
May 13th, 2019 DETAILS
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The customer service representatives seem very nice. I don't really like the one around my neck. I like the arm band better and I take the base with me.

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Jacqueline
May 13th, 2019 Winter Haven, FL DETAILS
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They are right on it, my fall button is really sensitive and sometimes I can just be sitting in my chair and it goes off and they help right there. I like that they are so on the ball but it goes off so easily. One time I was sitting by the pool at my daughters two hours away and my button had gone off and I didn't hear it and an ambulance came and I felt so bad. They said don't worry about it and they were just happy that I was fine and okay. They can find you no matter where you are because they came right to my daughter's address.

Verified Customer

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Barry
May 13th, 2019 Erie, PA DETAILS
Value for your money
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Quality of product or service
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Customer service
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The device is easy and convenient. It's easy to wear.