Name: MobileHelp
Rating: 4.6

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Verified Customer

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Susan Reyna Harrisburg, PA

My mom just moved into a place by herself n within three weeks she used this service. I got called. This has made her especially feel safe. I get called n go to her, so it makes me feel she is being watched over when I am not there. Price is worth the piece of mind.

2 months ago

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Verified Customer

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Cindy

I’m very happy to endorse MobileHelp. My mom has set it off accidentally in the shower. Each time she was able to talk thru her device saying she was fine. We received calls to let us know what happened. My mom is 91 and the device is easy enough for her.

2 months ago

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Verified Customer

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Barbara Monroe, NC

We got this system for my father who was recently diagnosed with Parkinson Disease. It has given myself and my siblings all the peace of mind in the world. It is like having someone else with hands and eyes there with us to assist 24/7

2 months ago

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Verified Customer

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Joan Buckeye, AZ

I’m 78 yrs young and live alone. I had a stroke 8 years ago and have fallen numerous times, breaking my weak left foot twice. I FINALLY decided to get MobileHelp after my last fall last Nov. MobileHelp had the best reviews so I decided to purchase it. It’s the best decision I made and don’t have to worry should I fall or need help in the future. I like the fact that they have all emergency numbers, family and friends’ phone numbers stored plus the GPS can find me anywhere in the U.S. and Hawaii.

3 months ago

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Verified Customer

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Irmgard

We have had Mobile Help for my Mother for about a month now and have been pleased with it thus far.

2 days ago

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Verified Customer

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Jeannie Lockyer, Realtor

Every single person I dealt with from sales, to customer service support and tech support were absolutely delightful! Very courteous, patient & respectful. They truly sought to understand our needs and made sure we were 100% satisfied before we left! Best customer service we’ve experienced in a long time! Highly recommend them & the product, half the cost of the “help I’ve fallen and can’t get up” company and 1000 times more friendly and respectful! I never felt they just wanted a sale, unlike the other company who was pushy, got downright rude to myself and my 93 year old mother, Mobile-help, took the time to make sure we had all of our questions answered and had a wonderful experience with them!

4 months ago

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Verified Customer

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Francine

Service was quick. I have had the fall detection go off when I am sitting in a chair. I guess it's better than not going off.

2 weeks ago

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Verified Customer

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Janice Gillespie

I’m not too happy that she has to be right in the house close to it and she has to push button if she fell. Really needed one that detects falls in case she hit her head or was so bad hurt she couldn’t push button

3 weeks ago

Reply from MobileHelp

Hi Janice, We received your review and we value your feedback. We do offer an automatic fall detection feature for our cellular systems. At MobileHelp we pride ourselves in providing customers with a great experience and peace of mind. Our Technical Support team will be more than happy to help add this feature to your system. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207. We look forward to speaking with you soon.

Mar. 29th, 2024

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Verified Customer

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Janice

We had lots of dancing around before we got everything straightened out. We are now very happy with our mobile Help Alert.

3 weeks ago

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Verified Customer

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Dayna K Taylor

Customer service is outstanding. They will work with you to get you the right equipment that works for your needs. Always willing to help. Best company ever.

1 month ago

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Verified Customer

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Mahipal Ghemawat Santa Clara, CA

Service is poor! I made a shoulder-high test long back but the result was not communicated for a long time. The package did not include any LOCKBOX. No response about this missing LOCKBOX for weeks even after reminders. Even after repeated reminders, the LOCKBOX was mailed only by GROUND! The LOCKBOX did not fit my door handle but no response from MobileHelp! I had to arrange myself a SHURLOCK to make your LOCKBOX fit in my door handle.

1 month ago

Reply from MobileHelp

Hi Mahipal, We received your review and we apologize for any inconvenience this has caused. The complementary lockbox that comes with our system is recommended for emergency access, however it is not mandatory. You can also use different site access methods if you prefer. Please do not hesitate to get back in touch with our Technical Support team should you need any further assistance with your account or equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 877-827-6207. Thank you for being part of our MobileHelp family.

Mar. 13th, 2024

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Verified Customer

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Branson Payne Belvedere Tiburon, CA

I feel safe wearing the pendent in case I should fall and need emergency Help. I like the idea of the Lock Box so the responders can get in the house.

1 month ago

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Verified Customer

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Robert Murphy Hopatcong, NJ

The brain (GPS) of the mobile unit is too large for my Mom to wear around her neck. The pendant is much better but her remembering to bring it with her will likely be a crapshoot.

1 month ago Edited March 7, 2024

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Verified Customer

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Connie

Fall detection alert is so sensitive zi cannot wear the device when exercising, showering, housework, yardwork, grocery shopping...anything active. So whats the point of having it? Probanly only good for people who need to sit most of day.

1 month ago

Reply from MobileHelp

Hi Connie, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 2nd, 2024

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Verified Customer

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Kathy Bristol, CT

I find the device heavy around the neck and I know it’s because it has all the features. Lanyard could be longer. All in all I’m comfortable knowing if something happens someone is there.

1 month ago

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Verified Customer

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Christopher O'Connor Marinette, WI

The pendant for around your neck is very small compared to the other ones I used to have and I kept setting it off reach but this one is about the size of a quarter

1 month ago

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June

3 weeks ago

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Verified Customer

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Troy Benton Harbor, MI

im not sure how to evaluate a service i haven't used! Customer service has been impressive and the cost is fair, unlike their competitors. I hope I'll never find out how good this all works out in an emergency. I will say that I'm not a fan of all the add-ons that seem unnecessary. But again, in an emergency maybe they are necessary

2 months ago

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Teri Rathdrum, ID

Price is extremely reasonable, definite plus. Salesperson was great and informative. My dog accidentally activated the emergency button upon my arrival home and I could hear MobileHelp wondering if I needed assistance. I told them it was my dog, I'm fine. About 5 minutes later my emergency contact daughter called to see if I had fallen. I told her what happened. Very pleased with the promptness of MobilHelp!!!!!

1 month ago

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Verified Customer

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Donna Rochester, MN

My mother recently had another stroke and came home partially blind. She was afraid to stay at home by herself and move about the home. As soon as she received Mobile Help she admitted that she felt more comfortable and confident. Thank you, Donna King RN - Daughter

3 months ago

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Verified Customer

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Kenneth W Va n Sickle Connellsville, PA

Your customer service has been outstanding. Very helpful in helping me with any questions. The fall down feature in the device is a little sensitive, but I will become accustomed to it, and the warning is loud and clear, so I was able to quickly clear it.

3 months ago

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Verified Customer

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Patricia Decatur, AL

Thank goodness I have not had to use it yet, but I did have trouble with the first monitor they sent me. I called the company, and they had a new one delivered to me in a very timely manner with the return information for the first device.

3 months ago

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Verified Customer

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Priscilla Fuquay-Varina, NC

I am really enjoying the simplicity of this fall detector and that I am covered in so many places besides my home. I cannot think of any changes I would make at this time. I have accidentally set it off and dropped it. It is so easy to cancel these false alarms. I feel comfortable wearing it when I am home alone.

3 months ago

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Verified Customer

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Gerard

Fast response to dropped phone call - -dropped by mistake- good!

1 day ago

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Verified Customer

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Tina

Easy set up Quick response Fall detection for piece of mind

1 day ago

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Clarence

Have not needed for actual falls or needs to determine really how it works

1 day ago

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Verified Customer

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Bill

I like the Customer Service. Always helpful and never a long wait. Great Job

2 days ago

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Verified Customer

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Joe Gallagher Phoenix, AZ

I got this product for my wife going through chemotherapy. Fortunately she has fallen, but it has been dropped several times. The automatic response has very quick. I can’t rate the company trustworthiness, the product is good, the response time is quick. I have no idea about the company. I bought a 6 month contract w/ the fall detection.

4 months ago

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Verified Customer

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Merrie Forstein

They were one of the top companies recommended when I did my research. I called and had excellent service from the first contact. I made. They answer to my questions and helped me to find what I thought I needed. In comparing the top two services I chose Mobile Help. I then found that I could get two systems that would work appropriately for our personal situations. They walked me through the set up of our new equipment so I didn’t even need to worry about following the instructions. We have been very pleased with all of the interactions we’ve had so far.

4 months ago

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Verified Customer

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Rose Riverside, CA

I liked the salesperson! He was very thorough & knowledgeable! He made me feel comfortable & answered all my questions! I got the device in a couple of days & all I had to do was plug in charging station, charge the deuce and put it on! I know it works, because I accidentally dropped it 3 times & got immediate communication through the device two times! The third time , they must’ve been very busy, because the paramedics showed up within 5 minutes! I greeted them@4:30AM, assured them I was fine(that I’d dropped the device), so they were satisfied that I was okay & left!

5 months ago

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Verified Customer

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autumn stahl Storm Lake, IA

My initial call to MobileHelp was to set this up for my mother who had recently had a fall while she was out and about. They were very knowledgeable and helpful with all my concerns and questions. They set me up with everything I needed to get her set up. There was an initial issue with my credit card being accepted, which I think was my credit card company flagging them as fraud. But other than that I am very happy. My mother has been wearing it for about a month now and other than a few times of pressing the button on accident, I am very happy so far.

5 months ago

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Verified Customer

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Lynn

Works good. Have accidentally set it off several times. Just a bit heavy to hang around neck, little lighter would be better.

2 weeks ago

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Verified Customer

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Kay

The pendant is too sensitive. I'd rather have it that way, than the other but the rescue has been sent 2 times for no reason.

2 weeks ago

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Verified Customer

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Ron

Pendant and wristwatch bad design with buttons too easily set off by simple normal actions such as moving in bed while sleeping. Alert buttons should be inset as to prevent accidental alarms !

4 weeks ago

Reply from MobileHelp

Hi Ron, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements or alternatives needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 22nd, 2024

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Verified Customer

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Ray Oliveira Brownsville, TX

I hooked up my Mom with the mobile help system. They’ve been very professional and helpful throughout the entire process.

1 month ago

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Verified Customer

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Geneva Crockett, TX

I'm not happy with it. Actually, I should have been told when I ordered it, it would need to be charged. I wouldn't have gotten it. Also, the only thing I'm using is the button. I don't need the lock. I don't need anything during the day. The main reason I got it was to have it at night, but that's the only time I am able to charge it. then.

1 month ago

Reply from MobileHelp

We received your review and we are sorry to hear that you are not completely satisfied with the equipment you received. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment alternatives you may need. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 13th, 2024

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Verified Customer

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Jeanette Mundelein, IL

Liked ability to use out of state. Liked quick response time to emergency call (was made in error) Was easy to install.

1 month ago

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Verified Customer

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Leodyne A. Raleigh, NC

I like the MobileHelp plan I have subscribed too as well as the outstanding customer service I have received since my subscription.

1 month ago

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Verified Customer

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Diane Daggerhart Cary, NC

Excellent service -- from moment of order, to receiving, to calling with a question, to quick response when my mobile help beeps... as it should.

1 month ago

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Paula Riverbank, CA

I don't like that the cord is thick and black. It is difficult to to keep it out of sight when wearing regular clothing. There have been times when driving that I have gone over a bump and it has alerted. I have dropped it and there was no alert.

2 months ago

Reply from MobileHelp

Hi Paula, We received your review and we are sorry to hear that you are not completely satisfied with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would be happy to contact you for assistance with resolving these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 7th, 2024

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Verified Customer

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Ricky Neal Denver, CO

I like that has fall detect, it will automaticly call for help when it detcts a fall, the push button is clear and concise, no trouble understanding instructions.

2 months ago

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Verified Customer

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Linda Rockwell Milford, OH

Getting my mom set up with Mobile Help was a breeze. Our family feels so much better knowing that she's got fall protection and an easy way to call for help.

2 months ago

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Sharon Denver, CO

Customer service is great! Both the sales rep and the tech support folks were extremely helpful, answered all my questions and gave me some good tips and pointers. The unit that has fall detection is a bit clunky and takes some getting used to. If you are a small person, I recommend getting the adjustable lanyard. The standard one hangs down to my bellybutton and swings around a lot, which gave me some false fall detection alarms.

1 month ago

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Wanda Gulfport, MS

My husband passed away Nov. 2023 after 50 years of marriage. A fall is what caused his death. So my sons wanted me to get a fall monitor for myself. It makes me feel a lot more secure. I have not fallen as of this time, but have bumped the monitor and got immediate response. I highly recommend.

1 month ago

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Amy Fisher

The lock box on the front porch is such a great feature and the learning curve is not bad at all. I feel so much better knowing that my mom, who lives alone at 85, would be taken care of in case of a fall. Everyone has been so incredibly helpful

1 month ago

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Verified Customer

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Paula

The first wearable had to go back because of an issue With a battery, and the second one battery is great but it's easy to jostle and setting it off saying fall detected. So it is a learning curve but I know my friend is very pleased with hers so I think I will be too.

3 months ago

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Verified Customer

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jim Lilla

Like everything about it. Easy to wear easy to use.

1 day ago

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Verified Customer

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Charles

Everything seems to be ok working fine now

2 days ago

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Verified Customer

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Tamara

The pricing and quality of the equipment.

2 days ago

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Verified Customer

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Stephen Salman

Only been on the service for a little over a month. Had one false alarm and Mobile Help was quick to respond and sent their team to my mother’s home immediately. Besides the potential critical need , great peace of mind for my family!

4 months ago