They have responded every time that I needed them and even when I didn't need them or when it was accidental. I find it very comfortable to wear the watch. It's not that different from every day. It's just a little heavier and bigger but it's a very comfortable thing for me.

He has had quite a few false alarms but the device is good at notifying the customer service. Every representative that I have dealt with really knew their stuff and was quick to get back with answers to questions.

The customer service representative kept calling me to set things up because I needed a powercord. She's been very helpful as far as being persistent in trying to get me hooked up. I don't like the set up of charging it. It seems that there should be an easier way to charge it than just that one little black charger.

The cost is reasonable. They give you all the details when you ask a question and are very courteous.

All the support we have received has been very informational. Their customer service has been excellent. The team has been very helpful, very attentive, and very considerate with me and that gives me a lot of confidence.

I had already had several other ones and they weren't working so tried mobile help and so far I appreciate everything they do. It's easy to work. They acted really promptly the one time I fell, in ten minutes I had help and it was fantastic.

I like having the wrist band because it goes everywhere with me and I don't have to take it off to take a bath or anything like that.

They offer a dual system and nobody else offers a dual system and I needed something like that for myself and my father. It doesn't take up much counter space and its very moden. Customer service is very explanatory, very nice and polite.

We decided they were the right company for us because of the product and the price. I think the design could be a little better. Everybody's been very pleasant and we haven't had an issue of any kind.

We're happy with what we have. They call me up and ask questions and ask if I had any questions. I like the company because they don't push things we didn't want. I think the product is one of the better ones out there and the customer service is great.

I wear my wrist watch all the time and I'm always sure that I have the little transponder the GPS with me when I leave the house. I have had things go off by accident and they are very responsive. They are immediately on the phone to know if you are all right.

I'm glad I've got it, in case I fall I have it on hand. I take it with me every time I leave the house.

When I first got it, they really helped me get things get set up and everything but the that's about the only time I have used customer service. I have little trouble understanding the device.

I'd heard good things about it that's why we chose it. They called when they saw I was having an emergency even though it was an accident. It definitely works when it is supposed to.

I can take the watch with me all the time. I pressed the watch and they immediately called the fire department when I fell. It is good if you can afford it.

The button is sensitive, and I would have big false alarms. I don't like having to continually call to inform them it is a false alarm. There are too many components.

I'm satisfied with them over all. They got people here pretty quick. I have a volume problem, they need a higher volume for the speaker.

The unit is very acceptable. Anybody that needs security about their health should have it. I am happy with the price. They seem very trustworthy to me and everything seems accurate.

When I fell, I called them and they got here pretty fast.

It's hard to get a hold of their customer service.

My mother in law has had two false alarms but the response time was fantastic and though they were false alarms they still wanted to make sure that everything's okay. We love the way they reacted. I think the people are pleasant, courteous, and punctual.

They did what I asked them to do. They call the ambulance for me when I could not reach my telephone. I hate the way it fits. I don't like the way it dangles on a chain and I find it kind of unwieldy under my clothing and I don't like having to wear things around my wrist.

They are really understanding on the phone. We pushed the button after we had finished all the conversation and they kept asking is everything all right and we told them we were seeing if it worked.

They responded really quickly that one time that I've used them. I'm glad that I have it. I am glad to know somebody is there for me to get me help if I needed it.

I wear it all the time. I had an error but they called the ambulance anyway.

I bought it as a precaution because I live alone on a remote farm in the answer. I only used customer service while I was making the decision to try it this and it was very good. They have answer to all my questions. So far it has met all my expectation.

I didn't need a land line and it so portable. I've had false alarms and they get to me right away. The one that goes around your neck goes off incessantly, I don't even use it anymore because It seems to be so touchy. The wristwatch one that I wear is fine, I'm wondering if I need to replace the one that goes around my neck.

Reply from MobileHelp

Jan 14, 2019

Cindy, Thank you for your feedback. We are sorry to hear you are having issues with your Fall Detection Pendant. Please contact Technical Support at 877-827-6207, Option 1 for assistance with your help button. We look forward to speaking to you. Best Regards, MobileHelp

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I've had to use it several times. It is helpful and people really need it. Customer service is good and they really get with it.

I've done a test to make sure it works and it always works. I like the size, I had a different one before and it was eight times the size. Everybody I've talked to there has been very friendly and supportive. So far I'm happy with it.

I had a question about something and they answered and were very nice about it.

I like that it was made in the US that it has US operators that you speak to whenever you call or they call you. We've had several false alarms and the people that have called have always been very courteous, friendly.

I saw an ad about it in the A.A.R.P magazine so I chose it. I always wear it. They have great devices. Sometimes they are late in answering.

I feel comfortable, it is like having a third person there. They strive to answer my questions and any concerns I may have and they're always mentioning feel free to call customer service if something comes up or you don't understand something.

When we initially we're trying to purchase it, customer service was really great, very personable, and very helpful any answering my questions. It was a little confusing and the device that speaks to you took a while to kick in.

When I set it off by accident, they were right there in two or three minutes. I could always depend on them to be there. It is worth what it costs.

I liked the way their people answered questions and stuff when I was trying to find out about it.

I was very impressed with them. I set is off and they immediately called to see if everything was alright. That gives me great confidence.

When I was taking a shower it accidentally went off and the police and ambulance showed up. I was very embarrassed, but I think they were about ready to knock the door down.

I like the fact that when you carry the devices it has a G.P.S.. I haven't had much reason to contact support at all.

I think it's a bit inconvenient to have to carry around the device and unit instead of just the device.

Reply from MobileHelp

Jan 15, 2019

Annie, Thank you for your feedback! If you are wanting an all in one system, where you will only have to wear item to wear, we have our new all in one smart watch. www.mobilehelp.com/smart If this is something you would be interested in, please contact Customer Care at 877-827-6207. Kind Regards, MobileHelp

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