MobileHelp

verified
MobileHelp Logo

MobileHelp

verified
No Contract, Lifetime Warranty & Money-Back Guarantee
1-(888) 986-3940

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of M-PERS (Mobile-Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. MobileHelp offers four different medical alert systems: Cellular Duo, Cellular Classic, Cellular Smart, and the new Solo system. The Cellular DUO protects anyone home and away from home, also using cellular service through AT&T and GPS satellite tracking technology. The Cellular Classic System is great for those who just need protection at home; utilizing the AT&T cellular network, this system works independent of a landline. The Cellular Smart is a GPS-enabled watch that is also great for being away from home. The Solo is a mobile system as well that provides emergency medical response at home and on-the-go at a lower price than Cellular DUO, but has fewer features. 

MobileHelp offers low monthly monitoring fees, ($19.95/mo), no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. Read MobileHelp reviews below to see what customers have to say about the medical alert provider. 

The Good

  • MobileHelp Reviews
  • 30-Day Money-Back Guarantee
  • $200 Visa Gift Card for Referring a Friend
  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button
  • MobileHelp Cost

MobileHelp Reviews

The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability. MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.  

30-Day Money-Back Guarantee

MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them. 

$200 Visa Gift Card for Referring a Friend

MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp. For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card. 

This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like. 

Versatile Systems

MobileHelp offers four simplified, but versatile medical alert systems.

  • Duo: This doubles as an in-home medical alert system and a mobile alert system. Includes a base unit.
  • Classic: This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. Includes a base station.
  • Smart: This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. It can also monitor your heart rate, calories you've burned, and steps you've walked.
  • Solo: This mobile alert system can be taken anywhere since the mobile device is small enough to fit in your pocket.

Each medical alert device is equipped with an emergency button that connects you to emergency responders at a certified monitoring center and has two-way communication as an added precaution.

GPS Satellite Tracking Technology

MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them. Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one. MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently. Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through their Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button. Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost is $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies. There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.  

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

The Bottom Line

MobileHelp is a reliable medical alert company with quality customer service, equipment, and overall medical alert services, giving MobileHelp a high star rating and an extremely satisfied customer base. There's no phone landline required to use the MobileHelp medical alert system. They are one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere. MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. 

MobileHelp has an affordable monthly cost ($19.95), and the company does not charge an activation or equipment fee. The medical alert provider does not require customers to sign any long-term contracts, and there is a lifetime warranty on all equipment. There is also a 30-day money-back guarantee, so MobileHelp is completely risk-free. You can also refer a friend for a $200 visa gift card.

Read MobileHelp reviews below to hear about MobileHelp experiences from actual customers.

We'll Introduce You!

Call our recommended rep over at MobileHelp below.

1-(888) 986-3940

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User Reviews

4.7

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6562 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Anna Armstrong
March 13th, 2019 DETAILS
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product quality and customer service, re-delivered when returned by accident without issues

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A.L. Fergus
March 13th, 2019 DETAILS
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Easy to set up and use. Great customer service!

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Freida Cruze
March 13th, 2019 DETAILS
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Representatives are very helpful in sales and in customer service.

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Vicki Hahn
March 13th, 2019 DETAILS
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Always helpful in there when I need them

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Vicki Greenwood, daughter of Joyce Pottorff.
March 13th, 2019 DETAILS
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The alert alarms once or twice a week for no reason. When this happens the device is laying on my Mother's dining table.

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Terry, Ruby's daughter.
March 13th, 2019 DETAILS
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They have taken care of us very well.They are always prompt and courteous, and I feel more secure knowing they are always there.

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Sigrid Vickery
March 13th, 2019 DETAILS
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I have had only positive interactions with MobileHelp. I have not yet used the emergency service, but I have been very satisfied with customer service and the delivery of my equipment.

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ruth
March 13th, 2019 DETAILS
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too many items . i never used the system

MobileHelp Logo

Reply from MobileHelp

Mar 13, 2019

Ruth, We would be happy to assist you in finding a system that better suits your needs. Please contact Customer Care at 877-827-6207, Option 4 at your earliest convenience. Best Regards, MobileHelp

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Richard marsh
March 13th, 2019 DETAILS
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They took more cash then told to. They was told to take one payment the took two that put us in a bad rut for my glasses

MobileHelp Logo

Reply from MobileHelp

Mar 13, 2019

Richard, We are sorry to hear about your experience, but were able to review your account and see that everything was resolved when we spoke to your wife. If you need any further assistance, please contact Customer Care at 877-827-6207, Option 4. Best Regards, MobileHelp

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Richard
March 13th, 2019 DETAILS
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Their response time is super. However, just removing necklace can set off fall detect. Too sensitive. Normal movements set it off.

MobileHelp Logo

Reply from MobileHelp

Mar 13, 2019

Richard, Please contact Technical Support at 877-827-6207, Option 1 for assistance with your fall detection pendant. They can provide way to reduce false alarms and can check your button to make sure it is working correctly. Kind Regards, MobileHelp

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Penny Shockley daughter of Kenneth Smith
March 13th, 2019 DETAILS
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They were very easy setting up my Dad's system

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Odette
March 13th, 2019 DETAILS
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Necessity to charge the mobile unit. I don't like the flashing light on the unit

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Nora Lowe
March 13th, 2019 DETAILS
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Very helpful when called to troubleshoot

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MLW
March 13th, 2019 DETAILS
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knowledgeable sales representatives and NO hard sell

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Merely Krol
March 13th, 2019 DETAILS
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Excellent customer service, ease of installation and use, technical responsiveness

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Mary
March 13th, 2019 DETAILS
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They clearly communicated how the system worked and what steps to take to set it up.

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mark turley
March 13th, 2019 DETAILS
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prompt action to false alarms, courteous too

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Margaret Gooby
March 13th, 2019 DETAILS
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I have never used it and no one has checked with me to be sure it is working properly.

MobileHelp Logo

Reply from MobileHelp

Mar 13, 2019

Margaret, We have created a ticket for Technical Support to reach out to you to go over any questions you have about the system and how it works. We also want you to know that Technical Support is more than happy to assist you with any questions you may have and will happily assist you with testing your system, they can be reached at 877-827-6207, Option 1. Best Regards, MobileHelp

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Lynn
March 13th, 2019 DETAILS
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Very knowledgable and helpful with best options per person

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Anonymous
March 12th, 2019 Parsons, KS DETAILS
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I like MobileHelp because they always provide good service and their device is easy to operate.

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Anonymous
March 12th, 2019 Madison, WI DETAILS
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I like that you don't have to plug it in to your telephone. I prefer to wear the bracelet.

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Lacreta Wood
March 12th, 2019 Mountain View, MO DETAILS
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I have accidentally pressed my button three times and they have always been there when I needed them.

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Freddy Fox
March 12th, 2019 Taylorsville, NC DETAILS
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I fell and accidentally hit the button and they called right away to make sure I was okay.

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Joan Torrent
March 12th, 2019 Dade City, FL DETAILS
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MobileHelp customer support is very responsive.

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Jody Urbaniak
March 12th, 2019 Marion, IL DETAILS
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When I had trouble breathing, I pressed the button and the police and an ambulance were sent to my house immediately. It did take the people 90 seconds to answer the phone, so that was an awfully long time.

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Jesus Arellano
March 12th, 2019 El Paso, TX DETAILS
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I carry my MobileHelp device everywhere I go. I like there service. I also like that they are cheaper - I paid too much for another one. The other company price kept going up and up so I cancelled it.

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Theresa Buell
March 12th, 2019 DETAILS
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I take the mobile device outside wherever I go. When I called customer service, they answered immediately and I got my mobile device within a week and it was very easy to install.

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Allen
March 12th, 2019 Warsaw, IN DETAILS
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When I tested it, I got a quick response and I have been very satisfied and comfortable with my device ever since.

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Thora Hodge
March 12th, 2019 Clarkdale, AZ DETAILS
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The fist device they sent me didn't work so they sent me a replacement and that never arrived. So they sent me another replacement immediately. They were very accommodating about it.

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Gabrielle Smith
March 12th, 2019 Williamsport, PA DETAILS
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They are there when you need them and they are very quick to respond.

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Janet Jaffe
March 12th, 2019 Minneapolis, MN DETAILS
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I wear the necklace around the house and take the mobile device in my purse when I am outside. I had a couple questions at first and they were able to answer them right away.

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Randy Waddell
March 12th, 2019 Prosperity, SC DETAILS
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The customer service people are very informative, polite, and nice. I like the fall detection and GPS in the device.

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Karen Moyer
March 12th, 2019 Elkhart, IN DETAILS
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I have been able to carry the mobile button with me when I am going out to work on the farm. I have been very happy with the way it works.

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Preston And Shirley Nagelkirk
March 12th, 2019 Zeeland, MI DETAILS
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The device is high quality, but sensitive so I have had a couple of false alarms.

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5
March 11th, 2019 DETAILS
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I like the way it lights up and tells you the day and time.

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Shirley
March 11th, 2019 Washington, MO DETAILS
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We signed with Mobilehelp because of the cost, and because of the built in GPS. Customer service was good at helping us set everything up.

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Jerry
March 11th, 2019 South Saint Paul, MN DETAILS
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When we sent out an alarm for the call, they sent an ambulance to our house, and got her to the hospital right away.

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Carmen
March 11th, 2019 New York, NY DETAILS
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The price that I pay for it is very good. I check the device every month, and they answer right away.

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Linda
March 11th, 2019 Terrell, TX DETAILS
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It's a very good device. I like the company because they will come and help when youre in need.

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Mitchell
March 11th, 2019 McDonough, GA DETAILS
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Customer service answered all of my questions. They answer very quickly to my emergency calls.

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Margaret
March 11th, 2019 Pensacola, FL DETAILS
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Customer service is knowledgeable and explained everything that I needed to know.

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George
March 11th, 2019 Washington, DC DETAILS
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The device is very easy to use. Customer service was very prompt with everything.

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Millicent
March 11th, 2019 Grayslake, IL DETAILS
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I get good service with MobileHelp. They answer my calls, and care about me.

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Anonymous
March 11th, 2019 Russell, PA DETAILS
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The device is pretty easy to use. They answered all of my questions.

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Janice
March 11th, 2019 Melrose, FL DETAILS
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It is simple to use. Just press a button, and they will answer.

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Kaliope
March 11th, 2019 Holiday, FL DETAILS
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They respond very quickly to the alarms that I set off.

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Anonymous
March 11th, 2019 Lincoln, CA DETAILS
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The device is small, attractive, and easy to wear.

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Verified Customer

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Dea
March 11th, 2019 Fond du Lac, WI DETAILS
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The customer service representative that I talked to was very informative, polite, and gave no pressure. I have called many times with questions and they were very helpful in explaining things to me. The device has gone off falsely several times. The price is fair and affordable.

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Verified Customer

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Brenda
March 11th, 2019 Wilmington, OH DETAILS
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MobileHelp was very prompt at providing everything that I needed. They gave me a lockbox in case of emergencies. They were good at explaining everything and answering all of my questions.

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Verified Customer

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Keith
March 11th, 2019 Deer Park, TX DETAILS
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Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It had all of the features that I needed, and I didn't have to sign a contract. Every time I had a problem or needed to ask a question, they answered it. The device is pretty small.

Helpful?