Name: MobileHelp
Rating: 4.6

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Lorna Henderson, NV

Your rates are very affordable to middle income families like mine. I compared your rates to other companies and for the same identical service, yours was the one I could afford to pay for my son who needs the pendant in case of emergency since he is unable to speak when he has a seizure.

1 month ago

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Zandra Winter Springs, FL

I didn't know it until a couple hours ago but it was not working .I had to call tech support and they said it don't show it was even set up right. I had to have someone else set it up and I seen them do it and heard was working. But I guess it wasn't plugged in properly .it is now working fine .thanks to a very patient tech support person

1 month ago

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Peggy College Station, TX

The personal attention and advice/suggestions are greatly appreciated. The various helpers are all well trained and knowledgeable in their various fields. I feel that their directions have helped me recover quicker. I intend to keep on doing the exercises and tasks recommended

1 month ago

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Scott Hughes Alexandria, VA

I bought this system for my mother. MobileHelp was helpful from the start! My mother has inadvertently set of the wrist pendant a couple times and the call staff is very attentive and understanding. It is easy to set up and I'm very happy with it. I 100% endorse this company!

1 month ago

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Rosemary Cleveland, OH

The staff there is very courteous and helpful. I like the fact that the pendant has the ability to notify the emergency group of I fall and that it has the ability to notify Mobile Help where I am if something happens when not at home through a GPS

1 month ago

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John Orlando, FL

This company was so helpful in making me feel at ease with my father being home alone after my mother passed away. Affordable and worth it to have peace of mind knowing of my father falls someone will be notified immediately. If The necklace detects a fall it talks to him first to see if he needs help, calls us then then 911

1 month ago

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Sue Homosassa, FL

All my calls have been false alarms due to my husband's unsteady gait, but the call was immediate from the help center. I find this reassuring that there would be immediate help if there were a fall while I (wife) am away from the house.

1 month ago

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Carol Wisconsin Dells, WI

So far I am very pleased. Customer service is excellent. The equipment is nice and easy to use. Testing the system is easy and goes through each time I try. I have not had to use it for an emergency, so hard to predict, but I feel pretty confident that it will work as expected.

1 month ago

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Gladys (client), Kim (neighbor) Benton Harbor, MI

My hearing impaired neighbor was never able to hear the response team talk to her through the device. She fell and was trapped between a wall and her tub. Another neighbor and I found her 5 hours after her fall. She was wearing her MobileHelp neck fob that detects a fall. I called MobileHelp to inquire if a fall was registered. They said she fell at 9:47 am and declined help. That can not be true because whenever i was with her testing the device she couldn't hear what was being said by the MobileHelp employee. I was assuming they would send the ambulance if they could not understand what was happening on my neighbors end. I was to be the next person they called, I wasn't. Very disappointing!!!

1 month ago

Reply from MobileHelp

Hi Kim, We received your review and we are sorry to hear about this recent fall. We certainly hope that Gladys was not injured, and is able to recover quickly. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Our emergency operators will err on the side of caution and contact local authorities when there is no response after an alert is received. An alert will also be cancelled upon the user's request if there is no emergency. We will be happy to look into this incident for you. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Feb. 3rd, 2023

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Clayton Wayne, NE

Like that the pendant is small and I hardly notice I'm wearing it. I like that I can weekly check to make sure it's working properly. It's so easy to check. I like that it has a GPS so that my location will be available if I need help and can't vocalize.

1 month ago

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Joseph Reston, VA

It appears to be working well, and I feel very comfortable having it. The fall protection seems almost too sensitive. If it flops slightly as I pull it out from under a shirt or jacket to be outside the clothes, it sometimes goes off. Also the low power seems to have gone off two times at about 5 A.M. If it actually is about to fail, that's fine, but if it is low but not failing I would prefer it go off at a more reasonable hour.

1 month ago

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Karen Birdsall Novi, MI

I chose MobileHelp because it does not require a landline, but works off Wifi. In my mother's rural area that was important. Also I needed fall detection for her and she loves the little wristband, which is so much less conspicuous than a necklace.

1 month ago

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sue roden Glouster, OH

This device gives me and my friends peace of mine. It is light weight and hangs around my neck with a breakaway cord. It does have a long charge and I put it on the charger every 3rd night for my peace of mind. I'm out and about in the community without the fear of falling and not getting help when I need it.

1 month ago

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Molly Moo

I am loving the GPS unit. It fits nicely between the "Girls" so it is always within reach. When I dress for bed I put on the bracelet. Always connected and feeling very secure. And it is half the cost of Life Alert system with GPS. And every piece is waterproof. No worries about dropping it into water.

2 months ago

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Verified Customer

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Helen J Lelievre Lubec, ME

have wrist button, while necklace is charging, you still have coverage ... no person "talking" to you in the middle of something! Good phone support for my questions and getting set up, didn't have to wait too long for a real person but whatever the real person had to do, that took lots of time and slow

3 months ago

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Verified Customer

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Carolyn Kraft for Elsie Bedrosian Fresno, CA

The above rating has nothing to do with service but it has to do with billing. My mom paid in FULL with her VISA by phone with the agent who signed her up for an entire year the day we ordered. She got a letter a few days ago stating that her bill was overdue. So now she's trying to follow up on your poor accounting. She's in her 90's and doesn't need this extra headache. Please follow up and clear up her account.

3 months ago

Reply from MobileHelp

Hi Carolyn, We received your review and we apologize for any inconvenience you have experienced with the billing for your account. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon and resolving this issue. Thank you for being the most valued part of our MobileHelp family.

Dec. 3rd, 2022

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Cheri Gioe Ponchatoula, LA

Tonight my mother fell outside while I was in the house. Mom used her alert button and contacted the call center. The gentleman called me and stayed with me on the line until 911 took over and EMS arrived. While this was going on, we were contacted by the call center that her fall had been detected. I was so pleased that the system worked as advertised and the call representatives were professional, empathetic and caring. Cheri G. daughter of user Bettye M., Baton Rouge, LA

2 months ago

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Verified Customer

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Jane B Wayne, NJ

Customer Service is excellent. Purchased fall detection, thank goodness. Within one week of activation experienced a fall, MobileHelp responded immediately. With less than 3 minutes primary contact was notified and help was dispatched. Remarkable and worth its weight in gold.

4 months ago

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Verified Customer

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Zelia bailey Louisville, KY

Friendly, clear, concise, prompt when the button is depressed, the customer service reps are not just there for a sell, they take the time and allow you the time to make a decision. Also setup was easy and their people are people persons. Great call in selecting them

4 months ago

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Verified Customer

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David and Katie Way Northfield, OH

We dealt with Albert. He was very informative. Patient, and willing to answer all our questions. What he had to say was very believable. We were in the market for a system. This was the one for us. We bought the duo system to get coverage o both of us.

4 months ago

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Verified Customer

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Destry Pohlmeyer Brenham, TX

We looked into Life Alert first, but the cost was too high for my mother. We then researched more and found MobileHelp. We found this was a system she could afford better. It has worked well for her and she really likes wearing the watch on her arm.

5 months ago

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Verified Customer

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Debbie Koehn Pflugerville, TX

It lasts one day then recharge. If you ask the people about it they say it last 3 to 4 days without having to charge it. If you read the booklet that comes with it it recommends charging it everyday. We had two new machines and either both of them are faulty or the people you ask them about it don't know what they are doing. But they are good to respond if they think something happened at home.

5 months ago

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Verified Customer

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Betsy Alviani Newhall, CA

MobileHelp has worked very well for my 92 year old mom. Gives me peace of mind whenever I need to leave the house. I appreciate the text alert I get if her device has been activated. So far it has only been activated because she drops it. No emergencies yet.

5 months ago

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Verified Customer

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Renate Neuert Grimsby, ON

Mobile Help came through. Mom needed their help and they answered within seconds. Mom had fallen and had a hard time breathing, so Mobile Help called an ambulance which took her to hospital. The person at the Call Center was compassionate and reassuring with mom. I am so glad we decided to buy these devices, just in the nick of time , as it turns out. If you think your loved one needs a device, chances are, your instincts are right. Don’t delay. Thank you Mobile Help for your quick response.

6 months ago Edited September 2, 2022

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Verified Customer

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Paula M Langenstein Sterling Heights, MI

It has been very easy to wear/use. Plus, I had a false alarm last week and the agent who answered the call was extremely patient with me.That went a long way toward my comfort since I still do not know how I generated the call. Apparentlyl I clicked the button inadvertently while putting the fall button device back in its cradle t o charge it.

6 months ago

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Verified Customer

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Christy Baguio Salinas, CA

I have had several false alarms including one when I was actually falling but was able to catch myself. The operators are so nice and tell me not to worry about false alarms-the goal is getting me help if I need it. I am very impressed that they ask if anyone around me needs help. With the proliferation of mass shootings this is a very good question. Another family member or friend could have a medical crisis while with me. What a good feeling to know that I could be of help.

7 months ago

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Verified Customer

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Cyndi Wachter Portage, WI

When I got this device for my mother the company worked really well in assisting in getting it set up for her and was very prompt on getting the device mailed to us also the tech that helped us set it up was very good at explaining how it works so that even my 90 yr old mother could understand very pleasant company & CS to work with we have been fortunate enough thus far in not having to use it but we are very confident that if the need should arise that my mom will get the help she may need in a timely manner

8 months ago

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Tracy Chattanooga, TN

i am a new customer and could not be happier. the staff is always helpful and patient to answer all my

2 days ago

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David Evansdale, IA

Great customer service. Love the product and the peace of mind knowing my mother is more protected being by herself.

2 days ago

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JACK ROBERTSON Miami, FL

Initial contact and subsequent follow-up calls ex MobileHelp displayed a customer focused service provider.

2 days ago

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Linda Minickiello Keene, NH

The prompt service is unbeatable. Best investment I have made for my peace of mind and for my husband too.

2 days ago

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Verified Customer

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Anthony Bieller Loveland, CO

While my mother was getting out of the hospital I was looking for I was looking for something to help her when she got home. I Called life alert and wasn't really happy When the dispatcher couldn't give me any information but wanted to send me a brochure in the mail. My mother was due to get out the hospital in 3 days and I needed something quick.. I called medical health and talk to Thomas and he walked me through it and I set my mother up That day and being that she Lives in Florida it got to her in 2 days and we were able to set her up With GPS and Fall protection. We got her pinged and put it on charge. I'm thankful that this product is able to follow her when she leaves the house. And because she has had balance issues I'm glad also for the fall protection. She's had it over a month now and still wears it every day so thank you. I did have a friend of mine who came to live in one of my subdivisions that I work at needed the same help so I guess and she signed up and I helped her get set up last weekI did have a friend of mine who came to live in one of my subdivisions that I work at needed the same help so I guess and she signed up and I helped her get set up last week.

9 months ago

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Verified Customer

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Thomas Hudgeons Orlando, FL

I wasn't going to write a review initially because we hadn't yet had to use the system thankfully. That changed the other day when my grandmother wasn't feeling well. She ended up being okay, but the peace of mind that the mobile help button provided was essential. She was away from her phone and it was the only option to reach out to myself and my father. The operators were very calm and helpful and got in touch with me within seconds. That real world test was worth the one year subscription alone. These devices are crucial for any person at a higher risk of falling or needing assistance at an unforeseen time. Thanks guys!

9 months ago

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Verified Customer

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Leslie Warbrick Gold Canyon, AZ

I fell at the mailbox and hit my head on the car hubcap. You called me immediately. I did not lose consciousness and was able to speak to the woman through the pendant. She was helpful, knowledgeable, calm, and stayed with me until I was safely back in my car. Three kind men picked me up and put me in my car. During this time she offered to send paramedics. I am an emergency room nurse and checked myself when I got back in the car. No signs of a head injury, I was able to walk and talk, and I did not lose consciousness. Therefore, I declined the paramedics. She recommended I not drive, but as I am now alone, I had to do a few things. She also offered to have a medical person check on me when I got back home. It was so comforting to be able to speak to a friendly person with medical training while I was going through this ordeal. My biggest fear was falling and not being able to get up. Having this lanyard has given me a new sense of security that I lacked before. I need to thank everyone I have interacted with since I went through the learning curve of learning this new equipment. All have been kind, patient, knowledgeable and very reassuring. I am less scared now to move around. I cannot think of any system improvements. The design and thought that went into developing the 24/7 support network has been exhaustive. My only comment is that is was not initially clear to me who to phone for questions. Should I push the pendant? I did not want to summon help for just a question. It would have been useful to me to have a phone number prominently displace for the user to call that was not an emergency issue. If there was a phone number available I missed it. Otherwise, I am more diligent about wearing the pendant because I know how wonderful your system works if I fall. Thanks, Leslie Warbrick RN PhD

10 months ago Edited May 6, 2022

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Robert Clement Phoenix, AZ

Mobile Alarm is doing a great job of monitoring my Dad. I have peace of mind knowing he has quick access to help if he needs it.

1 week ago

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sue shroyer

I am VERY SATISFIED with my device. I get immediate responses to any problem. I have the fall alert feature. SO MUCH BETTER THAN LIFELINE!!!

1 week ago

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Gina Rocklin, CA

I imagine it works fine. But honestly, the medallion that is worn is way to large and heavy. My great aunt won’t even use the service. Her mother had one decades ago and was much smaller from a competitive company, not Mobile Help.

3 weeks ago

Reply from MobileHelp

Hi Gina, We received your review and we apologize for the issues you are experiencing due to the wearability of the system for great aunt. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 1st, 2023

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Rose Lake Orion, MI

Activation voice isn’t loud enough for those who are hard of hearing! Other than the absence of a volume control, we are very happy with the confidence it gives in case of an emergency

3 weeks ago

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Maxine Felton, DE

I have not had too use the mobile device so have no feedback that would be useful. I did have two false alarms and both times they responded almost immediately and told told me how to cancel the call.

3 weeks ago

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Michael Tustin, CA

I liked the fact that the person who was wearing the pendant had accidentally bumped the pendant against a table which immediately caused a response from MobileHelp service!

1 month ago

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judy K Hayward, CA

Mobile Help is a company that offers rates cheaper but with great products and exceptional customer service. I was shocked at how eager they were to help and going beyond my expectations all while being so pleasant.

1 month ago

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Carla Huscher Valley, NE

So far, the emergency help hasn't been needed, but once it was activated accidentally and Dad was able to communicate with the person and let them know he was okay. It was a relief to know it's working as we hoped!

1 month ago

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Viola New Milford, CT

I have a small complaint that may or may not make a difference as to whether I continue with MobileHelp. I am having difficulty hearing the individuals when they speak to me. I have the volume up as far as it will go. I last spoke with a person from near the unit but what if I am in another room. Is there anything that can be done to make the volume coming from your end louder.

1 month ago

Reply from MobileHelp

Hi Viola, We received your review and we apologize for the issues you are experiencing due to the volume. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements or upgrades needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 22nd, 2023

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Doris Tulsa, OK

PROS: Compact size. Customer service very nice. The option of cancelling a false alarm without issues. CONS: Fall detection sensitivity very easy to set it off just by certain movements. No adjustment for sensitivity.

1 month ago

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Pam Whatmore Portland, OR

Mobile is very responsive when the button is pushed. They are also very patient and understanding when the button is pushed intentionally by a customer who can't remember what it us for.

1 month ago Edited March 1, 2023

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Carmelene Show Low, AZ

It let me know when battery was low by voice, e-mail & notification on my phone. I'm still learning all the features. It seems to me that the battery does not last a full day & that concerns me. I'm active from 5:00 am to about 8:00 pm. Maybe it is something I'm not aware

1 month ago

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Mary Jane Hoover Sparta, NJ

I like the fact that I have multiple buttons, even one in the bathtub. When I needed help doing the testing, the attendant was very helpful. She didn't get upset at my mistake, and explained what I did wrong.

1 month ago

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Helen Albuquerque, NM

Too many devices to learn about at once. I just need the base station and the mobile device. I was not told that I did not have to get the wall button, wrist button, and lock box. I am paying for these but not using them. The lights on the base station and mobile device when on the charger are much too bright at night. I cannot sleep with the bright lights on so I cover both at night now only to learn that this is not a good idea because it blocks the sound system.

1 month ago

Reply from MobileHelp

Hi Helen, We received your review and we apologize for the issues you are experiencing with the equipment. At the moment, the lockbox and a wearable help button are complementary with new orders for no additional cost. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to help resolve these issue and provide you with any equipment alternatives needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 23rd, 2023

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Beverly Swasey Newcastle, ME

Impressed by speed in receiving equipment after ordering. All the people I have spoken with are polite and very helpful. Equipment is comfortable to wear, not too heavy or bulky.

1 month ago

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Warren Ladera Ranch, CA

That sent the wrong equipment the first time. It was corrected the second time except the door lock had the wrong code. So now they are sending a new door lock. So let's see what happens the third time. I did talk to technical support and they were very supportive. A plus for technical support.

1 month ago