Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anna West Palm Beach, FL

It's a good value. It is easy for my mother to use. They very thorough when helping set it up. it is easy to understand. The process of testing it is easy.

3 years ago

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Verified Customer

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Daniel Peoria, AZ

It is a big help. I like the idea of it. Having it around my neck and knowing that it is there if something happens I can get help is good. I recommend them.

3 years ago

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Verified Customer

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Jane Bleckley West Columbia, SC

Button around the neck that thinks you had a fall is too sensitive---touch the edge of a table, bend over and it touches the carpet and y9ou get the warning that an event has been detected and EMT's notified.

3 years ago

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Verified Customer

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Patty Bax Holts Summit, MO

Mom has accidentally made it go off in the first couple of week she had it and they responded quickly, and when she forgets to put it on charger they text us to let us know

3 years ago

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Anonymous Westport, CT

It's very quick to go off spontaneously, which has been difficult. There are too many false alarms. They are very responsive and it is instant communication when I fall or need assistance.

3 years ago

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Verified Customer

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Anonymous Daleville, VA

With the price and the way it works, I like it. Customer service is very helpful. They are knowledgeable, friendly, and prompt. They are great to work with.

3 years ago

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Verified Customer

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Autrye Riceville, TN

We like that they system allows it to function both at our residence and on the go. Both times we have tested it, the signal went through. It was very easy.

3 years ago

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Verified Customer

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Sharon Irving Ridgecrest, CA

It is expensive. I will not know the true value until I need help. I am having problems setting the alert off when I do not need help. However, everyone has been wonderful when it happens.

3 years ago

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Verified Customer

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Debra Burrell Norfolk, VA

Equipment was easy to set up. Instructions were clear. Testing was easy -- and we recently had the ultimate test, a real call for help. It went smoothly. Outcome was great.

3 years ago

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Verified Customer

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Sue Duluth, MN

Response time was great. The lanyard needs improvement. It's difficult to adjust. My father won't wear it at night which is when I want him to wear it as he says it's uncomfortable.

3 years ago

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Lois Chesterfield, MO

I looked into several companies before I made my decision to go with them. The price is well within what it should be. It works and has all be going smoothly.

3 years ago

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Verified Customer

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Melissa Elizabeth, IN

They called the EMS when my mother in law fell off the pot and got her up. They notified everybody they were supposed to notify and did a really good job.

3 years ago

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Verified Customer

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Ladonna Smiths, AL

I am on a fixed income and they have tried to help me so I don’t pay too much. They are very informative and ready to answer any question you have. It is a comfort to have.

3 years ago

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Verified Customer

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Elizabeth Meyers Green Valley, AZ

I can reach a live person to ask questions. They don't talk constantly; they just find the answer. Plus AT&T has service in the valley where my family member lives.

3 years ago

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Verified Customer

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Mary Norristown, PA

The few times I have called the representative had been helpful and anytime my parents needed help, everyone has been responsive and quick to act. The price is reasonable and I like that there is a fall detection feature.

3 years ago

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Verified Customer

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Mary Mulberry, FL

It's a good idea though I wish it could be tied to the phone. The service is very nice. They have been very good to me. It is working well so I am happy.

3 years ago

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Verified Customer

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Patricia Tulare, CA

There have been a couple of accidental calls and I have gotten very rapid responses from understanding service people. The band is uncomfortable, it’s hot.

3 years ago

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Marjorie Sandy Lake, PA

I’m getting my moneys worth. The bracelet it a bit large for my very small wrist but I like that it is a bracelet. When I bump it, the voice responds and I tell it I am alright.

3 years ago

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Verified Customer

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Lila Fresno, CA

It seems to be working, I accidentally dropped it and they ran through it. They seem to be trustworthy. I don’t like that I have to change it out when I leave the house.

3 years ago

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Verified Customer

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Lois Freeport, IL

So far so good. It does all the right things except I don’t like the charger flashing light so I have to keep it in the bathroom. Still, I would recommend mobile help.

3 years ago

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Verified Customer

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Marlene Grand Forks, ND

The salesman was good about following up and when the alarm goes off, they follow up. I think they should have a flesh colored strap to hang around the neck.

3 years ago

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Verified Customer

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Anonymous Fort Lauderdale, FL

Customer service is very helpful. They know their product. They are very kind and considerate. I don’t care for carrying around the mobile one for traveling.

3 years ago

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Verified Customer

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Patrick Orrville, OH

I like the fact that it works well and has good pricing and great customer service. Every time I’ve had to talk to them, they’ve been great people.

3 years ago

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Verified Customer

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Anonymous Bethesda, MD

It's a good value. It is very convenient, it hangs around my neck. It is within my house. I’ve tested it twice and both times it tested fine, there were no problems.

3 years ago

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Verified Customer

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Peter Ishpeming, MI

When we called in, they were quick to help us. Unfortunately my father in law had cancer and passed away but we had no problems with it. We were able to verify that it works.

3 years ago

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Thomas Screven, GA

The unit is comfortable to wear and portable to take with me. I had to use it when I was having seizures, and they sent an ambulance but it was a little slow answering the call.

3 years ago

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Verified Customer

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Marilyn Elgin, IL

Mobile Help is fasted than other medical services. Everything is fine, we haven’t had any issues. It is very loud so you can hear it so it works really good.

3 years ago

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Verified Customer

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Laure Woodstock, IL

They were very prompt to get back to me with a phone call. They’re very good when it is a false alarm. I like that it was easy to set up and for my older mother to use.

3 years ago

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Nina Huntington, WV

We’ve tested it a few times and everything has been fine. They are very helpful getting the best services for my aunt. Everybody was friendly and helpful.

3 years ago

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Verified Customer

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Vicki Blanchard, OK

Tested it in several locations and the response times were good. The person who I talked to was able to help me personalize what I needed for my father.

3 years ago

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Verified Customer

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Wendy. Young Woodstock, CT

My mom likes the wrist band . It seems the best for her to wear. She is very happy with it. She didn't want it at first but now she does things and feels safe doing them !!

3 years ago

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Verified Customer

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Jessie Sacramento, CA

They have great customer service. They have been very attentive even if it is not that serious, though one time when I tested it, it didn’t register.

3 years ago

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Verified Customer

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Janice Medina, OH

I think the service is real good. When I have false alarms, they are always nice to me. I don’t like having extra on me but it makes my friend happy that I wear it.

3 years ago

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Verified Customer

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David Myrtle Beach, SC

I like everything about it. They are professional and easy to talk to. It is easy to set up. I did it all on my own. The sales person was phenomenal. Everything is prompt.

3 years ago

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Verified Customer

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Christine Laramie, WY

It is quite valuable to me is because it gives me peace of mind. Everybody is friendly and helpful. I got a response right away when I set off the alarm.

3 years ago

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Emma Fresno, CA

So far I’ve had immediate responses when I accidentally set off the alarm. I have been satisfied with it. I am happy with cost even though it is expensive.

3 years ago

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Verified Customer

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Diane Moscow, PA

They have addressed any tech problems we have and answered our questions in a sufficient manner. The unit seems fine. We have tested it and there have been no problems.

3 years ago

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Verified Customer

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Corina Durand, MI

Extremely friendly and helpful, they are prompt and let you know it is okay. I like all the gadgets, the different buttons and thins like that, that come with it.

3 years ago

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Verified Customer

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Donald Independence, MO

Good service except it’s gone off a couple of times by accident and I had to scramble to tell them it was a false alarm. It does give peace of mind when nobody is around.

3 years ago

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Anonymous Palatine, IL

It's a lot of money and I am not crazy with how the system works. I don’t like that I have to take it with me everywhere I go. I don’t understand the different colors that show if it is connected in my house. It may be good, I just don’t know enough. It worked when I tested it but it goes off in the middle of the night to tell me the battery is low and that wakes me, which I don’t like.

3 years ago

Reply from MobileHelp

We would be happy to help you understand your system. Give us a call at 877-827-6207.

Aug. 5th, 2020

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Anonymous Splendora, TX

They’re quick to respond if I bump the button. Everybody is friendly with me. It works vert well. I don’t know if everyone can afford 37 dollars a month.

3 years ago

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Verified Customer

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Bonnie Auburn, AL

Customer service is very thorough, they address my issues when I call. The necklace bothers me a little bit but I feel like I have security now. I like the fall detection.

3 years ago

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Verified Customer

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James Mount Pleasant, FL

They were very polite and very courteous and very understanding. They explain it you the easiest way. I like everything about it except the wristband is too small.

3 years ago

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Verified Customer

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Jeannine Inverness, FL

I only had the machine for a couple of month and it seemed good. It gives peace of mind not having to worry about being alone. I recommended it to a lot of people.

3 years ago

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Verified Customer

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Barbara Dallas, TX

I don’t like that I have to wear separate pieces, the fall button and the other one, when I am out but other than that I don’t have any problems with it. It works.

3 years ago

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Gregory

After the system was explained to me, I knew this was going to give my wife the protection she deserves and relief I get knowing she has it with her. Thank You

3 years ago

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Verified Customer

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Nancy

I liked the ease of set up. To date, I have not had to use the call button thankfully. I fell two days ago and was upset because I didnâ€™t have the button on:(.

3 years ago

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Barbara

I have used it twice and so far I am pleased with the response. You don’t have to wait five minutes for somebody to come on and ask if you are okay.

3 years ago

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Alexis

The one time I had to call the, it was because it was overly sensitive but they were kind as far as explaining to how to work the system. I like it so far.

3 years ago

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John

Wish they would implement new technology, where it works off a satellite or phone towers so you can wear it anywhere. The button is kind of hard to push but I like everything else. It works fine.

3 years ago