Name: MobileHelp
Rating: 4.5

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Verified Customer

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Patricia Washington, DC

Every interaction I’ve had with the company has been favorable but the service is a little expensive and the device is a little too sensitive so I try to be careful but

3 years ago

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Verified Customer

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Terri Melbourne, FL

The person who set me up was great. He was truthful and honest. The device is just wonderful. I like that I can go anywhere and they know if I fall no matter where I am at.

3 years ago

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Verified Customer

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Herbert Spring, TX

Everything is perfect. I have had no problems with the company. The only problem I’ve had is it going off at night in my sleep when I roll and toss.

3 years ago

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Verified Customer

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Anonymous Twin Falls, ID

I think it is a good device for anybody living alone so they have someone to contact. I have it around my neck and not my wrist. I’ve had it for several years now and the customer service is usually pretty good.

3 years ago

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Verified Customer

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Matthew Peralta, NM

Very friendly and helpful when on the phone even about a false alarm. I like the light weight and that I can make a piece of jewelry go with it. I dislike the false alarms that keep going off but they are very good and confirmed who I was and asked if I was alright.

3 years ago

Reply from MobileHelp

We appreciate your feedback. Please give us a call at 877-827-6207, so we can go over ways to reduce any false alarms you have with the fall detection pendant. We look forward to speaking to you!

Jun. 20th, 2020

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Anonymous San Carlos, CA

The comfort of knowing they are there is what I like. I live alone and I like knowing is available. I wear the wrist unit all the time and I dislike the bulkiness. I would wear the necklace but it has a big brown cord. If they came out with a flesh colored cord so it wasn’t so obvious, I would wear that.

3 years ago

Reply from MobileHelp

Thank you for your feedback. You can change the cord around your neck pendant to any necklace chain or cord you would like. If you have any questions regarding this, please give us a call at 877-827-6207.

Jun. 20th, 2020

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Verified Customer

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Charzetta Milwaukee, WI

I like that it works. If I need help and I'm alone, I can press the button and someone gonna be here. When I've called, I was talking to a very courteous and nice rep. It was all around good people.

3 years ago

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Verified Customer

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Katrinka Archer, FL

I've tested it several times and after I tested it then they say they'll call me right back but twice they haven't called me back. The few times I've used it it's been fine and I'm astisfied.

3 years ago

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Verified Customer

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Carolyn Powell Garvin, OK

I have tested it and it takes some awhile to answer. I have no problem understanding them or them understanding me. They've been very nice when we talked to them. They don't get upset with me when I call to ask questions.

3 years ago

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Verified Customer

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Michael Noblesville, IN

I don't like that when my husband called that the call button doesn't go off like we were told it would. I want to know why the fall activation feature doesn't go off when my husband falls.

3 years ago

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Verified Customer

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William Gladwin, MI

I've always had good luck talking to somebody and they help me. The size is okay. This has been tested a few times and they come right back and help her along with it.

3 years ago

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Verified Customer

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Mary Bethesda, MD

They were extremely helpful setting it up and answering any questions that I had. I like that I have two choices, I can wear a bracelent or a necklace.

3 years ago

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Verified Customer

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Naomi

I feel more secure because I live by myself and I haven’t had any problems with them. They were when I tested it. I haven’t used it for any illness yet luckily.

3 years ago Edited September 14, 2021

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Verified Customer

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Phyllis Brooklyn, CT

I've always had my questions answered. It makes me feel safe. They're very helpful, very courteous, they answer the phone right away. It's just a very well run company.

3 years ago

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Verified Customer

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Bruce Starkville, MS

They've been very responsive, very professional in their responses and just a great job. It's a little bit too sensitive, in other words if you drop it on the floor or something, it'll send a signal out.

3 years ago

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Verified Customer

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Eva Warren, OH

The gentelman that I spoke to who helped me set it up was very knowledgeable about the system and it didn't take long to get the equipment and set it up once it arrived.

3 years ago

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Verified Customer

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Stephen Brooklyn, NY

I inadvertently set it off because I was wearing it while sleeping. I must have rolled over on it and I got a call from MobileHelp asking if I was alright, very promptly.

3 years ago

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Verified Customer

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Bruce Seabrook, TX

This service is great and I can honestly say it saved my life. I had a heart attack and pushed the button. Everyone was out here. They respond right away.

3 years ago

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Verified Customer

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Steve Zionsville, IN

They've helped me a lot, getting everything going on this system. The pendant is a little bit too sensitive. Great company, great follow through, I'm totally pleased.

3 years ago

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Verified Customer

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Anonymous Southborough, MA

The agent worked with me for two hours to get my them set up and then called back later to make sure we got everything completely finished. She was super helpful.

3 years ago

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Verified Customer

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Katherine Wellington, KS

I like the convenience and I don't think there are any dislikes other than the cost of living. They were very impressionable and answered all my questions.

3 years ago

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Verified Customer

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Bonnie Murphy

So far so good...my Mom hasn't had any falls or needs to use the unit yet. However, just knowing it is there is worth every penny spent!! Thank you MobileHelp and crew!!!

4 years ago

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Verified Customer

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Eileen Howard

I have only had to use them once, and that went very well. The exeception being the one that answered the alert did not tell the responders where the house key was hidden.

4 years ago

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Verified Customer

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Karen Goddy

They were very responsive when my father accidentally set off the alarm. Thankfully there has been only one accidental call and no other need to have mobile help respond

4 years ago

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Verified Customer

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Sandra Mitchell

Excellent customer service and product especially the mobile device. Will need when I get my RV in order to give my family peace of mind since I will be alone.

4 years ago

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Verified Customer

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Carol L. Perkins

I have MobileHelp for only a few days and I am pleased with the service, help, availability to answer questions and so far I have the confidence that I will be well served if the need arises.

4 years ago

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Verified Customer

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Janice Mancuso

When I was taking a shower with the pendant on the water triggered it and the next thing I know my son was calling me because he was alerted and the emergency people showed up. Very embarrassing.

4 years ago

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Verified Customer

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Robert M. Nuckols

I have a problem with the call falling button (2 @ $10 mo. for $20 month). After (4) false alarms with the call button, I have quit wearing it and will be looking for an adjustment if we can get them to work as they should.

4 years ago

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Verified Customer

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Shirley D'Agostino

I had MobileHelp for my husband before he passed and it truly was the best. Now I have it again for myself. Makes me feel so much safer, whenever I'm alone.

4 years ago

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Verified Customer

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Stephanie Matthews

I'm impressed with how easy it is to put together also I'm impressed of the fact of how I read about how fast the response is and I'm very satisfied with the equipment hope I don't have to use it

4 years ago

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Verified Customer

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Sandra Ciardelli (device for my mom..Irene Coombs)

I wish it could be 1 device instead of a piece that has to be charged ...having the call button around the persons neck...both have to be in a certain vicinity of each other. This is confusing for an elderly person with memory loss.

4 years ago

Reply from MobileHelp

Hi Sandra,

We do offer a door hanger to help remind to take the GPS unit when they leave the house. Would this be something you would like to have?

Feb. 17th, 2020

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Verified Customer

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Katharine Sutro

I have not needed to use Mobile Help for an emergency, but my experience with the team I've dealt with to join and set up my alert system has been very good.

4 years ago

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Verified Customer

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Connie Haselrick

I haven't set it up yet so I can't speak to how it works. The blinking light on the bed side table unit is annoying. I'm sure the unit will perform as advertised but since I haven't used it yet, how can I accurately give feedback?

4 years ago

Reply from MobileHelp

Hi Connie,

You can provide a review about any part of your experience with MobileHelp. We appreciate your feedback, if you would like to leave another review later at a later date, please feel free to do so. :)

Feb. 17th, 2020

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Verified Customer

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Connie Corey

Easy set up. It worked one day when I set it off. The only thing I do t like is the necklace is still big. With technology they should have a thinner medallion that can be hidden under your shirt.

4 years ago

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Verified Customer

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Carol Kilgo

So far, I haven't had any problems or challenges but every person I have spoken with has been so helpful and nice. It is a pleasure dealing with them.

4 years ago

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Verified Customer

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Theresa McDermott

While we ended up returning the equipment, due to similar products provided for my dad at his new residence, I would purchase their products if needed again.

4 years ago

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Verified Customer

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I am writing this for a friend who may not wish to have her name shared.

They responded immediately when th button was pressed. The proper authorities were called a's well as the people on the call list were contacted in a very timely manner.

4 years ago

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Verified Customer

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Elaine Sugarloaf, CA

Actually, I am impressed overall with Mobile Help. My problem is with the people that answer the phones at night when you have a non-emergency problem such as a device problem. They don't seem to have been trained. However, after my second call they did get someone to call me back to help me who was very knowledgeable and helpful.

4 years ago

Reply from MobileHelp

Dear Elaine, We received your review and we’re glad to see that you were able to speak with our Technical Support team to get this resolved. We apologize for any inconvenience you may have experienced with the initial call. If you need any further assistance, please don’t hesitate to contact our Technical Support team by dialing 877-827-6207 option 1.

Feb. 4th, 2020

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Verified Customer

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Lynn Wakefield

While I have not had to use my devices, I dropped my necklace device on my bed , which unexpectedly launched the process-- very impressive and reassuring!

4 years ago

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Verified Customer

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Millicent Callobre

We have not had any emergency alarms so far - fortunately. The phone quality with help in setting up with the company has been very cordial and helpful.

4 years ago

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Verified Customer

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Sam Musille

Price quoted was the price I paid. No add-ons and no surprises. Have had to use my wrist button twice due to falls. Response was quick and got me the help I needed.

4 years ago

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Verified Customer

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Doris Gonzales

If anybody has good coverage with AT&T, then this is a great company to be with. They have very good customer service and the device is fine, but AT&T is not good in my area.

4 years ago

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Verified Customer

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Chuckie Ridgeland, SC

It works fine, the only problems is sometimes when they talk to you, you have to call on the cell phone and when I bend over it goes off. I think it is a good company.

4 years ago

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Verified Customer

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Chick

It worked when I tested it, though it might be a problems I have to be near a base if I want to talk into it when it goes off. Customer support know what they are doing but it is hard to get thtough because of long queues.

4 years ago

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Barbara

The station flickers. It kept me from sleeping one night. I called a tech at 5am. He was very polite and explained that it was the signal from AT&T not an electrical issue. He said it hsd to be flickering continuously for him to fix it.

4 years ago

Reply from MobileHelp

Hi Barbara. We are sorry that you had trouble sleeping one night, but are happy to hear that our Technical Support agent was able to resolve your issues. If you need any further assistance, please contact us at 877-827-6207. Kind Regards, MobileHelp

Aug. 30th, 2019

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Anonymous Milpitas, CA

It was simple to set up. I tested it and it tested okay but I've never used it. The person that set me up I thought was very nice and was able to set me up very conveniently so that was all very good.

4 years ago

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Verified Customer

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James Washington, DC

They are very nice when they call you. Very understanding. I like it because it's easy to operate. I used it by mistake and they responded. They were very understanding.

4 years ago

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Verified Customer

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Frances Fraser, MI

Everything's been fine. There are a lot of moving parts. I'm an Alzheimer's patient so that's why it's more difficult for me to try to figure it all out like setting it up.

4 years ago

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Verified Customer

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Anonymous Granger, WA

MobileHelp's device is perfect. It's added security and saving grace. I have no negative comments. The couple of times I've used it, the response was quick and courteous.

4 years ago

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Verified Customer

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Beverly Bothell, WA

They listened and took care of the problem. It's easy to use. The response was immediate the last time it went off. There was local response and they came to the front door.

4 years ago