Name: MobileHelp
Rating: 4.5

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Verified Customer

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GI Hermosa Beach, CA

Fast and good service. Technician knew exactly how to guide me through my issue.

1 year ago

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Verified Customer

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Ed Warhol (Pat Muir-daughter) Ballwin, MO

New to them, but have answered when my dads device has gone off...even if false alarm.

1 year ago

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Robert Grady Young, AZ

So far it is working but other than testing fortunately we have not had any issues

1 year ago

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Fernando G. Argibay Hialeah, FL

A pretty new with MobilHelp but so far I am getting a lot of assistance doing Testing of the System

1 year ago

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Linda Reinhardt Erie, PA

Have not had emergencies,yet. But test interactions have been positive. At least its not off shore

1 year ago

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Heidi E Peter Birmingham, AL

Service was wonderful. If there are any issues, they take care of it immediately.

1 year ago

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ramona langdon Malone, NY

they gave me a lot of help setting up and knowing that i am safe at home and on the go!!

1 year ago

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Sue Korzinek Newaygo, MI

Ease of setup and use. GPS technology that allows the service to work anywhere.

1 year ago

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Verified Customer

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Debra Boyett Fouke, AR

They call to check on my mom even when there are no issues. Everyone is very polite and kind.

1 year ago

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Dr. Alyce A Schultz Bozeman, MT

Necklace is large and very sensitive. It has gone off 3 times when I rolled over in bed (I am not a large person) so I no longer wear at night.

1 year ago

Reply from MobileHelp

Hi Alyce, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 1st, 2022

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Verified Customer

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Claire Bishop Saint Augustine, FL

quick response especially when apparently I hit the button when I bent over while working on making greeting cards

1 year ago

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Verified Customer

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Kallie Amaral Rochester, MN

Habe appreciated the accuracy of the fall detection and responsiveness of call station

1 year ago

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Delores E Sandel Fort Worth, TX

MY EXPERIENCE WAS A FALSE ALARM, BUT THEY RESPONDED IMMEDIATELY WITH CONCERN FOR MY SAFETY.

1 year ago

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Catherine Biggers Westbury, NY

The service is incredible. Help was on its way as soon as my Motherinlaw needed help.

1 year ago

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Dale

Easy to set up and use. Peace of mind knowing a reliable agent is availabe in case of emergency.

1 year ago

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Dean Rogers Blue Springs, MO

More options such as a lockbox for house keys to allow first responders to enter home

1 year ago

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Jeffery Searls North Babylon, NY

Fast and reliable service. My family and I can rest a lot easier thank to MobileHelp!

1 year ago

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Lois Crow San Clemente, CA

When I fell hard, MobileHelp answered IMMEDIATELY and the EMT's rescued me within five minutes!!

1 year ago

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Verified Customer

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Mitzi Hebert Iota, LA

Staff was very helpful and pleasant when my Mother accidentally pushed her button.

1 year ago

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Lorraine Olivier Westport, MA

Easy to sign up and great Customer Service. Needed a change and they were very accommodating.

1 year ago

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Margie Booke Moorhead, MN

Where very fast responses when it was pushed. Also called me right away and keep me informed.

1 year ago

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Verified Customer

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Henry Brooks Delray Beach, FL

I set off my bracelet alarm in error, and they called me immediately to check on me.

1 year ago

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Kenneth Conn Jacksonville, FL

Thank God i haven't needed 911 but when i needed Mobile help the have always been there for me.

1 year ago

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Elisha Bready Coquille, OR

A few customer service operators were not helpful and it rang for over 2 minutes before anyone answered. I'm an emergency that's a long time

1 year ago

Reply from MobileHelp

Hi Elisha, We received your review and we apologize for any inconvenience you have experienced due to the longer than normal hold times with our Customer Service team. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your account inquiry? And please rest assured, our emergency operators only handle emergency alerts to ensure their availability. Customer Service can be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Aug. 5th, 2022

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Verified Customer

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Diane Williams Ravenna, OH

Haven't had an occasion to actually use, but everything so far seems to work well.

1 year ago

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Jo Ann Jones Linton, IN

when I have questions I receive answers. We figure out what is the best for me.

1 year ago

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J A Durades Minneapolis, MN

Lock not usable with a handle, and I wasn't asked what kind of door opener i have so your product is of no value to me as it is so I may need to return it for a refund.

1 year ago

Reply from MobileHelp

Hi J A, We received your review and we are sorry to hear that the lockbox we provide is not compatible with your door handle. The lockbox is included for free with most of our system, as it helps reduce the risk of damage to your property by forced entry in the event of an emergency. And although our lockbox is only compatible with standard round door knobs, it can also be placed in any other secure and accessible location that may be available. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Customer Service team will be more than happy to help resolve this issue. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jul. 8th, 2022

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Verified Customer

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John J Seaton Las Vegas, NM

Fast professional response. clear voice from Butten pad, clear communication form caregivers

1 year ago

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Evelyn Mills Vancouver, WA

Already experienced , bumped it by mistake and the help was there immediately. It was a mistake.

1 year ago

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Verified Customer

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Phyllis Martin Harrisburg, NC

Several times I've hit the button and the operator was very kind. I feel really safe with it.

1 year ago

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Verified Customer

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Anonymous Palm Desert, CA

Great response but could be faster But they did show the paramedics who were here in a very timely matter to assist me

1 year ago

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Verified Customer

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Rebecca Carnahan Orlando, FL

Happy with service. Richard in sales was amazing. System is easy to use. Price is comparable to other companies.

1 year ago

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Verified Customer

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Anita Taylor Windham, ME

I tripped and landed on my knees. The neck pendant did not register anything but my Apple Watch did. I was very disappointed.

1 year ago

Reply from MobileHelp

Hi Anita, We received your review and we are sorry to hear about your recent fall. At MobileHelp your safety is our number one priority, and we want to make sure you have the peace of mind you need. If you have not yet had a chance to speak with our Technical Support team about this issue, we will be happy to have a representative give you a call. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 2nd, 2022

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Verified Customer

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Gloria J. Wagener Collinsville, IL

I feel they are always there for me - even when the button gets pushed accidentally!!

1 year ago

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Sissy Lakey Nixon, TX

My father-in-law has fallen multiple times and the response time and help is great!

1 year ago

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Cassandra Anderson Decatur, IL

Customer Service has been great and the product was very easy to set up and use.

1 year ago

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Janet Fazio Paso Robles, CA

I fell 5 days after I received my mobile help. The paramedics were here within 10 minutes

1 year ago

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Paul Woodis Brooksville, FL

When my MobileHelp system has been alerted the response time has been quick and very helpful.

1 year ago

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Arlene Rickaby Shafer, MN

I have had a few false alarms this month and they have been super explaining why and so courteous

1 year ago

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Lorraine Wayne, NJ

I've only used Mobile Help to check that the system works & connection was very fas

1 year ago

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Verified Customer

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Susan Williams Las Cruces, NM

MobileHelp meets expectations. I've had a few false alarms and those were dealt with efficiently.

1 year ago

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Robin S Vlietstra Kalamazoo, MI

my mom uses the fall detection system and she fell but it didn't detect it. I was quite disappointed as that is why I bought it.

1 year ago

Reply from MobileHelp

Hi Robin, We received your review and we are sorry to hear about this incident. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with resolving any equipment issues you are still experiencing? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 24th, 2022

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Verified Customer

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Bonnie Musselman Hilo, HI

Devise gives frequent false alerts. Device feels heavy around my neck. I have called twice and no one has returned my calls.

1 year ago

Reply from MobileHelp

Hi Bonnie, We received your review and we apologize for any inconvenience you are experiencing with the equipment. What would be the best number for us to reach you on? We will be happy to have one of our Technical Support representatives give you a call to assist with any replacements needed, as well as discuss alternate options we have available to better suit your needs. At MobileHelp, your safety is our number one priority. You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family. We look forward to speaking with you soon.

Jun. 24th, 2022

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Verified Customer

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Leah S. Scroggin Flat Rock, NC

This offers much needed peace of mind and the customer service has been very good.

1 year ago

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Verified Customer

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Robert Swanson Deerwood, MN

Our sales representative's personality, product knowledge, and assistance was outstanding.

1 year ago

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Verified Customer

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Margaret C Barno Tyler, TX

The unit is easy to set up and activate. Responses to monthly tests are in less than two minutes.

1 year ago

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Verified Customer

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Lisa Ricci Glenmont, NY

Alarm is so sensitive, if my mom crosses her arms or her glasses hit it, it goes off. She presses and releases but it still generates a call.

1 year ago

Reply from MobileHelp

Hi Lisa, We received your review and we apologize for the inconvenience you have experienced due to the false alarms. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to give you a call for further assistance with resolving this issue. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jun. 10th, 2022

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Verified Customer

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Carol Scott Harrisburg, PA

Great customer service, prompt deliveries. We had an issue with the fall detection pendant..it was way too sensitive.

1 year ago

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Julia Brennan Salem, SC

Customer service is remarkable. They answer immediately, extremely helpful and easy to understand.

1 year ago

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john birt Bullhead City, AZ

i misplace on of the units, call your firm and she found it for me over the phone.

1 year ago