Name: MobileHelp
Rating: 4.6

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Verified Customer

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Ranetta Ericks Concord, CA

When my husband dropped his button, MobileHelp immediately came through the box.

2 years ago

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Verified Customer

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Russ Dahlen Joliet, IL

Haven't needed to use alert yet. I know this alert system is rated best by Best Company's.

2 years ago

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Verified Customer

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Shiona Deighton Cupertino, CA

I've been very impressed with the quick response when the system was accidentally alerted !

2 years ago

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Verified Customer

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Kay Dressel Walnut Creek, CA

I have mistakenly set the alarm off and they were responding and helpful. Always very pleasant.

2 years ago

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Verified Customer

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Rita Wa;sj Indianapolis, IN

They have answered right away and were very polite when I cancelled my accidental calls

2 years ago

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Verified Customer

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Pat Bennett Ripon, CA

I chose the wrist band and I regret it...Material is cheap, the band holders don't stay in place and I had a skin reaction

2 years ago

Reply from MobileHelp

Hi Pat, We received your review and we apologize for any inconvenience you have experienced with the wristband. Most versions of our wrist buttons can have their bands replaced with any standard watch band. Our Technical Support team may also have alternative bands available for you. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure that you receive nothing less. Our Technical Support team would be happy to give you a call to review the account and help resolve any equipment issues you are having. What would be the best number for us to reach you on? Please let us know if you have any questions, our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 7th, 2021

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Verified Customer

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Donita Compton Columbus, IN

2 years ago

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Verified Customer

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Renee Phillips Boca Raton, FL

Thankfully, I haven't had an occasion to avail myself of their assistance. I had a question which was answered.

2 years ago

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Verified Customer

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MARY RAY Rineyville, KY

Because they respond really quick. The keep checking on me if my machine goes off

2 years ago

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Verified Customer

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Janet C Tyler Springfield, MO

When beginning I hit the button for help and immediately the emergency person was there.

2 years ago

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Verified Customer

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Cheryl Taylor High Point, NC

The customer service representative who helped me set up the account was very helpful

2 years ago

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Verified Customer

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Janet Bauert Sanford, TX

My mother in law has accidentally set it off during the night and MobileHelp was on it immediately.

2 years ago

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Verified Customer

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Janice Leonard Long Beach, WA

The customer service is the best! Thankfully, we have not had to activate the HELP button.

2 years ago

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Liza L Duart Waterbury, CT

My Uncle had a five minute wait time while trying to test his new system. Says he could have been dead on the floor.

2 years ago

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Verified Customer

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Paula Groth Cromwell, CT

I have not had to use the service, but knowing it's there if I need it, gives me peace of mind.

2 years ago

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Verified Customer

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Barbara Beougher Hayward, CA

Peace of mind and sense of security. Pendant is light weight and comfortable. Charges quickly

2 years ago

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Verified Customer

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Dwight Schaffner Bethlehem, PA

They responded very quickly when she pushed her button even though it was an accident.

2 years ago

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Verified Customer

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Lillian Petkus Dayton, OH

Gives me various options for movement while giving me peace of mind if something were to happen

2 years ago

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Verified Customer

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Dorothy Hughes San Luis Obispo, CA

It is easy to use and compact Haven’t really used it for an emergency yet. Lots of good components.

2 years ago

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Verified Customer

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John F. Midkiff III Huddleston, VA

Customer Service; Excellent. Packaging and ease of setup; Excellent. Follow-up call; Excellent.

2 years ago

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Verified Customer

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Marilyn Humboldt, IA

I have not had any problems with my devices. They perform as expected. I am very satisfied.

2 years ago

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Verified Customer

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Carol Murray Bowie, MD

The services, coverage, and help they offer are the best I could find. Love the GPS coverage.

2 years ago

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Verified Customer

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Liz effenberger Washington, PA

The product does what is says! Customer service is courteous and helpful all of the time.

2 years ago

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Verified Customer

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Michael C Nolan San Leandro, CA

Easy to install equipment that works. Customer Service and Techinical Support were excellent.

2 years ago

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Verified Customer

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Anne Blount Kerrville, TX

Good security I ccl the fall pendant Went off 2 times in 2 weeks when I did not call .short cord on it too sensitive .

2 years ago

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Verified Customer

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Bonnie Conroy Bourbonnais, IL

I had a fall in my driveway at night. It phoned you and got me help right away.

2 years ago

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Verified Customer

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Arlene Hunter Guthrie, OK

Easy to set up service and very helpful. Always polite when it's activated by mistake

2 years ago

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Verified Customer

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Michelle Hadley Camarillo, CA

Excellent emergency response follow-up calls....even when the button was pressed by accident.

2 years ago

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Verified Customer

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PEARLIE A. JACKSON Las Vegas, NV

THE FACTS ABOUT THE SERVICE IS OUT STANDING. THE REPLACEMENT IS FAST AND FREE.

2 years ago

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Verified Customer

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Margaret Onalaska, TX

so far everything is good. support is nice. they answer all my stupid questions.

2 years ago

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Verified Customer

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Angela Vaughan Odessa, TX

About every 3rd times I try to log in, I get a message login failed. I've had to reset my password 2 times. Very frustrating

2 years ago

Reply from MobileHelp

Hi Angela, We received your review and we're sorry to hear about this issue you are experiencing with the online portal. If you are still experiencing this issue, we would like to contact you to help resolve it. Our Technical Support team will be happy to review the account and look into this with you. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1.

Aug. 11th, 2021

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Verified Customer

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Patricia Pauszek South Bend, IN

It is convenient, compact, easy to understand operation, personnel very pleasant and helpful.

2 years ago

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Verified Customer

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Winnie Sitko Tallmadge, OH

The support staff is wonderful—they are so friendly & willing to help with all questions

2 years ago

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Verified Customer

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Geretta McClave (daughter of Mary Hunt Hayes, VA

Very helpful with the set up and when my mom accidently dropped her fall pendant.

2 years ago

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Verified Customer

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Hilda Richards Chicago, IL

good. called when botton went off. Called my name. Checked to make sure I was all right.

2 years ago

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Verified Customer

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Lorrie D Phoenix, AZ

Dependable they contacted my support people immediately and help arrived quickly.

2 years ago

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Robert liggett Loveland, CO

Great product works well. Have set off a few times rolling over in sleep. Haven’t had an emergency yet.

2 years ago

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Verified Customer

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Cheryl Croxton Sacramento, CA

Very friendly and helpful when I hsve ANY QUESTIONS ir CONCERNS regarding drvice

2 years ago

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Verified Customer

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Ronnie King Duncan, OK

They never fail to check on me even it I accidently hit my alarm button. They call very fast!

2 years ago

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Verified Customer

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Don Waldron Gouldsboro, PA

I had two false alarms, but they quickly reached out. Customer service personnel are very helpful.

2 years ago

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Verified Customer

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Kaaren O'Brien Mesa, AZ

The people I have come in contact with have been extremely helpful and understanding.

2 years ago

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Laura Mahan Asheville, NC

Customer service was prompt and friendly, and the system is super easy to set up.

2 years ago

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Verified Customer

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Linda tate Shawnee Mission, KS

great equipment, great customer service. I like having the wrist monitor. easy to set up.

2 years ago

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Verified Customer

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Louise Powers Lake Charles, LA

I accidentally touched my fall button & was called immediately so I know it works!

2 years ago

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Lucita Rajewski El Paso, TX

Quick response. Mobile help assistants were very caring and made sure I was safe.

2 years ago

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Verified Customer

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Mary John Hendrix Cedartown, GA

No problems easy setup had a question and called customer service for quick help

2 years ago

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Philip Newton Signal Mountain, TN

So far, customer service has been very helpful in setting up my system and answering questions.

2 years ago

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Verified Customer

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Richard Rothman Silver Spring, MD

Their tech support is inept. I have to call them 3 times already due to a problem with the fall detector and they have consistently failed to do what they promised.

2 years ago

Reply from MobileHelp

Hi Richard, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. We would like to contact you to help resolve any issues you might still be experiencing. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 4th, 2021

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Verified Customer

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Robert Rinehart Hickory, NC

works well as described, fall detector is very sensitive ( few false alarms when I got bumped moving boxes)

2 years ago

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Verified Customer

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Vimi Wadhwa Chantilly, VA

For alone and older people this system is good because one touch of button can get the help .

2 years ago