Name: MobileHelp
Rating: 4.5

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Mary Carlson Behne

I fortunately have had no reason for alert service since put into service. The wrist band is comfortable and wipes clean easily. Hook up was easy, in fact I wondered if I did it correctly because it was easy.

3 years ago

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Nelson Family

After spending ample time calling and speaking with different companies, MobileHelp was the most cost efficient and offered more security than other companies. There were some problems with order processing, but overall nice customer experience.

3 years ago

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Margaret Sallee

Because I have accidentally set my alarm off a couple of times and got a call asking if I was all right. I am confident that paramedics would have shown up if I hahâ€™t answered it.

3 years ago

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Kim

Easy to use, lots of vendors. Be sure to do the survey right away or theyâ€™ll pester you continually until you fill it out- even if you havenâ€™t used a vendor yet.

3 years ago

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Tracy Moreira

I havent needed to use it, but a few times i bumped into something and they were calling to check on me. Thank goodness i wasn't having a real emergency, but know they will be there when i do.

3 years ago

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Linda Kirkpatrick

Pleased with the reliability of dispatchers, and quality of equipment. However, the "fall detection" feature does not seem to work with any dependability. My husband fell 4 times without detection, yet the device reported a fall once when he did NOT fall. Although I was assured the company would refund the $60 paid for 6 months of fall detection, the company pro-rated the refund. Otherwise, I would have scored them higher for trustworthiness.

4 years ago

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R. Munyan

Took 3 three calls to get a return call. our base & necklace kept going off & we nor cust. serv. could get them both off, took several calls to get it done. we held the base & the necklaces down for 20 sec. like told & still would not go off for us. also the first day we got two odd people come over on the base itself had noting to do with Mobile Help.

4 years ago

Reply from MobileHelp

Hi,

We are sorry to hear about your experience, but are happy to see that it has since been resolved. Please contact us at 877-827-6207, if you need any further assistance.

Kind Regards,

MobileHelp

May. 20th, 2019

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KATHRYN BRANTON Shelby, NC

Nice people to speak with however the product did not meet my father's need. Equipment slow in answering when you push the button to call for help. Took 45 seconds then they would have to ask what the problem was and get info then they had to call 911. I could call 911 on my phone faster.

4 years ago

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Jill A Berger

Mobile Help was very helpful in explaining everything about the equipment, service and price when I called, which made my decision to go with Mobile Help rather than any of the other companies I checked out.

5 years ago

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M. Cramer Selmer, TN

My phone conversations with the 2 people I talked with was very helpful and informative.I have just received the equipment and finished setting up so no experience with actual operations.

5 years ago

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Barbara Thomas

The folks at MobileHelp go out of their way to ensure high quality service for the customer, they are so pleasant and truly care about the person they are providing service to.

5 years ago

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Sue and Peggy

Great customer service and products. I spoke with quite a few other companies but it was an easy decision to go with MobileHelp. We haven't needed them yet but feel hopeful that they will be there for us.

5 years ago

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kathy St Louis, MO

I'm still in the evalutaion stage. I set it off by mistake wearing the fall button around my neck so now I'm wearing the bracelet. I take the speak part with me when I go out and wear the necklace. It would be better if the bacelet had the GPS and ffall detection as well but it doesn't.

5 years ago

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Cheryl A Eaton East Providence, RI

I've had this for 3 1/2 years. The people answering when I push the button are always helpful and courteous. I like that it works outside of the home, especially when I'm driving. I would definitely recommend this product.

5 years ago

Reply from MobileHelp

Thank you so much for this awesome review & for being such a long time customer! We truly appreciate your kind words and are so thankful to have you as part of the MobileHelp family!

Jul. 10th, 2018

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Lorraine Sager Haworth, NJ

THIS PRODUCT PROVIDES SECURITY NO MATTER WHERE YOU ARE. IF YOU STILL DRIVE IT'S AN EXCELLENT DEVICE TO GO ALONG WITH YOU. HAVE HAD IT FOR YEARS AND USED IT ONLY ONCE. WHEN OUT OF TOWN I TEST IT AND THE SERVICE PROVIDES THE AREA YOU ARE IN SO YOU KNOW IT'S WORKING. IT'S THE BEST.

6 years ago

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Dave H

Mobile Help has ALWAYS been there in every way for my father since signing up with the company many years ago. Customer service or call for help has always been professional!

7 years ago

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Jane Harrison Manasquan, NJ

The main thing I love about Mobile Help is the security I have in knowing you are always with me in case something happens to me. I live alone so thst is very important to me.

7 years ago

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ElizabethBashore Shepherd, MI

I have had Mobile Help for several years, (I can't remember when I installed it), and I have been very comfortable and peaceful that if I ever needed help all I have to do is, Push the Button and help is on the way.

7 years ago

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Harriet K Lane

I have used Mobil Help for a few years as have several of my friends. I have been satisfied enough to recommend the service to my friends as I know that the aspect of coverage anywhere within the continental USA is very important to those of who travel with some degree of frequency.

7 years ago

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Deborah Chapman

I ordered this service because I fell & couldn't get up. 1 scooted to some steps & then stood up. I love the Mobil help & take it with me when ever I leave the house. Living alone it gives me peace of mind.

7 years ago

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Deborah Ramsey Lorton, VA

I called once so far because I fell. The operator could not here so she tried to call. My phone was not close by but thankfully Paramedics did come to help. Why don't they test it at fixing first to make sure they can hear you all through my apartment and I was close

7 years ago

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Rose Mays Morristown, TN

I have used Mobile Help for over a year. I have no complaints. I have the mobile GPS device and it works where ever I am at. That for me was a big concern. I travel a lot and the GPS device puts my mind at ease.

7 years ago

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diane broitman

great!!! Always there when I needed to talk to them except Sunday's. Very kind, helpful and professional! I feel safe knowing I have them with me all the time, and feel it's worth the investment. I'd recommend this company to anyone who feels a need to get help when needed!

7 years ago

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Cheryl Malone Ball Ground, GA

Mom is moving to a new place and I had questions about notifying the Fire dept. The customer representative was polite and professional, personable and friendly. She had prompt answers to my questions.

7 years ago

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David Port Jefferson, NY

I researched competing products for quite a while before settling on MobileHelp for my then-90-year old mom. She's had it for three years now, We're both perfectly satisfied. She has recommended it to her friends. I like that, if she is away from home and not answering the phone, I can use the GPS service to see where she is.

7 years ago

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Dave Hiatt Burlington, KY

Customer service people are kind and very helpful. We have had no emergencies, however we have had three false alarms with my elderly mother. We are extremely happy with the devices and the service.

7 years ago

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Donna Digiantonio Keller Massillon, OH

Customer service representative was very courteous and helpful. My new equipment arrived promptly and again the support to activate the device was helpful. I recommend this service to many people.

7 years ago

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Barbara H

Many seniors are bent over. The pendant is therefore too long...it hits our waist. Having a sweater on, prevented the fall button to detect that I fell down. It won't work with a coat on. Otherwise, I am pleased with the product, even though I haven't used it yet.

7 years ago

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Barbara Worcester, MA

This service has given my daughter peace of mind. We had a different company for 6 months and we hated their service. Mobile Help is the best one for us. We have been with you since June. Thank you.

7 years ago

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Jordan FL

We looked at several medical emergency devices for my mom. We selected MobileHelp because it had the best technology, a fall detection button and the staff was very pleasant & professional.

7 years ago

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Michael L Gould Duluth, GA

Great system, MobileHelp's customer service answered all of my questions. I am very pleased with how easy the system works and that it works anywhere there is an AT&T signal.

7 years ago

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Fred Stapleton Shingle Springs, CA

I am a dealer for MobileHelp and I represent them based on quality of product, affordability and excellent customer service. I have never received one complaint from any of my customers.

7 years ago

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Nelson Galion, OH

Great service. Very helpful on all questions

2 months ago

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Lori Greer, SC

Accidental activation has already proved it works!

2 months ago

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Sharon Montrose, CO

Works just great. Easy to apply Better than some out there.

2 months ago

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Verified Customer

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Debra

They respond quickly to activation of the button

4 months ago

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Jane Epsom, NH

Agent friendly but keep asking for my signature which I have sent twice

3 months ago

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Verified Customer

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Rob Sumner, WA

Appreciate the automatic fall detection feature.

6 months ago Edited October 25, 2023

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Verified Customer

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Paul Las Vegas, NV

System seems to be working fine let's hope it works when I need it

6 months ago

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Verified Customer

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Herbert Adams Crossville, TN

Follow thru and complete professionalism by reps.

6 months ago

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Verified Customer

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Ayse Miami Beach, FL

It is easy to use and makes me feel safe.

6 months ago

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Verified Customer

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Gwendoline Ray Seattle, WA

Orientation after purchase and initial use.

7 months ago

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Verified Customer

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Cathie Chagrin Falls, OH

I liked the annual cost and that I could pay by check.

7 months ago

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Verified Customer

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Sherri Farnham

Friendly customer service and even when false alarm

7 months ago

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Verified Customer

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Jonell Sandy Hook, CT

The service is reliable and easy to understand.

7 months ago

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Verified Customer

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Susan Powers Rochester, NH

I spoke with Patrick who was very informative. He answered all my questions.

10 months ago

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Verified Customer

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Shirley Deptford, NJ

It is very sensitive to my movements. I like the GPS ability

10 months ago

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Verified Customer

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Joan Baton Rouge, LA

It needs to be charged overnight. So nighttime trips to the bathroom are NOT protected. The necklace is itchy.

10 months ago

Reply from MobileHelp

Hi Joan, We received your review and we apologize for the issues you are experiencing with the charging time. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with equipment options that may better suite your need. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 21st, 2023

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Verified Customer

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Mayte Madruga Boynton Beach, FL

I like the security that if something happens to me they reach out immediately.

10 months ago

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Verified Customer

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Valerie The Villages, FL

Excellent product and service..very happy and peace of mind.

10 months ago