Name: MobileHelp
Rating: 4.5

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Verified Customer

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Jackie Lee Selma, NC

It's been a great service! Their Sales Team was very good as well; I've been very pleased with MobileHelp.

7 years ago

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Verified Customer

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Jane M

Thank God I haven't had to use it, but I think they've been very good so far. The whole service has been great.

7 years ago

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Verified Customer

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Phyllis Worley Mullens, WV

The Sales Team seemed to be nice; they kept calling and you know just check to see if everything is alright. I feel safe and secure with it.

7 years ago

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Verified Customer

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Wilbur Parker Kyle, TX

The Sales Team was very polite and answered all my questions. Plus, the device was pretty simple to set up. I would recommend it.

7 years ago

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Verified Customer

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Carole Sherman Monroe Township, NJ

I had a stroke so my son decided I needed this service in case of an emergency. Their sales team was decent and the equipment was not hard to set up and use.

7 years ago

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Verified Customer

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Donna Labbe The Villages, FL

Although the devices are a little cumbersome to carry, the service has been fine. I had an issue once but it was immediately taken care of after I called.

7 years ago

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Verified Customer

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Robert Pringle Oceanside, CA

I had a couple of major illnesses such as heart problems and cancer, so I decided Mobile Help would be a good fit for me. Their billing service is terrible because I'm supposed to be paying quarterly and I found out that I've been paying 4 payments every single month. They refused to correct that, so I would never use Mobile Help again.

7 years ago

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Verified Customer

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Lowelyn leasure Joliet, IL

I decided to get this product for safety reasons. It works well, so its really nice to now that it is there for me.

7 years ago

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Verified Customer

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Margie Essary Jacksonville, FL

My daughter bought this for me in case I take a fall sometime. I am 80 years old. Everything is very easy.

7 years ago

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Verified Customer

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SE Delray Beach, FL

I have been having problems with the base station. Sometimes I'll get a call through the base station in the middle of the night and I don't know from whom. Its really weird. The system is alright, but it could be improved.

7 years ago

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Verified Customer

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Shirley Fingerman Cincinnati, OH

I found out about Mobile Help from a friend and have been satisfied and glad that I have it. It definitely works.

7 years ago

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Pat Nelson Jonesborough, TN

I fall all the time, and there's no one around to help. Having Mobile Help just makes me feel safer.

7 years ago

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Billie Smith Battle Lake, MN

I'm very satisfied with Mobile because I feel that if I fall again I could push the button and get immediate help.

7 years ago

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Verified Customer

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Barbara Bates Murrells Inlet, SC

Mobile Help is very good at what it does. They have already helped me in several cases. Excellent service.

7 years ago

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Verified Customer

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DJ Medford, OR

Fortunately I haven't had to use the service, but it's been very good. If there is a false alarm, they call and help out.

7 years ago

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JS Cotati, CA

It's a perfect service and works perfectly for me because I work outside the home. I recommend them to other people because they're very good.

7 years ago

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Lois And John Mellor Centralia, MO

A friend referred us to Mobile Help, and they are great! It's very simple to use. We've been very satisfied.

7 years ago

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Verified Customer

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CT Blanchester, OH

The service is fine - they come right on and send somebody if you need it. I don't like the cost though. I think it's too high.

7 years ago

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Judy Friesen Fresno, CA

The device to me is too large and is always in the way. It goes off a lot for fall detection and I am sitting down. Have to charge the device a lot. It does give me piece of mind that I have protection if I should fall.

9 months ago

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Sandra Lakeland, FL

Apparently I turn over abruptly in my sleep. MobileHelp interprets that as a fall. So I'm in a dead sleep with a voice talking to me and I have to wake up and press buttons over something that never happened. I really am thinking of canceling it.

9 months ago

Reply from MobileHelp

Hi Sandra, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 21st, 2023

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Paula Blankenship Saint Augustine, FL

Easy to set up, easy to use. It works. I had a fall just three weeks after our purchase. MobileHelp did exactly what they said they would. 911 was there in minutes.

9 months ago

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N Herrera

I like how the process was easy and during my setup the test worked really well and fast. I know my parents will be safe and I won’t have to worry too much.

10 months ago

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Sandra Corsicana, TX

Eversince I got my mom her mobile alert. Since I live out of town, I can't be more at ease to know that she will be ok if anything ever happens to her.

10 months ago

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Verified Customer

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Linda Marsh Annandale, VA

I wish I gotten the watch. Necklace is heavy and cord not comfortable on my neck. I live in a townhouse so will throw it around neck to go up and down stairs, but once on a certain floor for a while, lay it down close to me. I have about 10 months to go with this annual contract. Should have done research better.

11 months ago

Reply from MobileHelp

Hi Linda, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer wristband help buttons, and we would be happy to contact you for further assistance with your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 12th, 2023

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Mary

My mom is a first-time user. Like it so far.

1 month ago

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Verified Customer

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Gary Powell

I thought there was an app that went with this?

3 months ago Edited January 31, 2024

Reply from MobileHelp

Hi Gary, We received your review and we have sent you a separate email that will allow you to log into your online account. This email is also sent at the time your order is shipped. If you do not need the new email in your inbox, please be sure to check your spam folders as well. Please do not hesitate to contact us should you need any further assistance by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family.

Feb. 7th, 2024

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Verified Customer

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Madge Oklahoma City, OK

Very sensitive. Putting linens on shelf. Put towels on shelf, stepped on stool onto floor and bent over to pick up sheets - alarm sounded - fall detected. I now move slower.

11 months ago

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Verified Customer

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Barbara

I like the peace of mind, knowing we are somewhat protected. dependent seem to be a little sensitive to movement. It may bump against my chest and I get a fall alert. I would like it to be a little less sensitive.

1 year ago

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Verified Customer

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Deborah Arlington, MA

I wear my device during the day. It is quite sensitive. I get a vocal alert if I bend over to far to lift something. Very simple to follow the instruction to push and hold the large button.

1 year ago

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Verified Customer

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Rick Martin Rock Hill, SC

They were quick to answer the initial inquiry and very clear about what they offer and up front about costs and services. Upon verification of my order and payment the delivery was prompt and setup easy.

1 year ago

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Verified Customer

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Kim Hays, KS

I am amazed at the communication initiated on your end to check on us! He accidentally laid his device down a bit hard on a surface, and they call was made in fear that he had fell! Good test run!!!!

1 year ago

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Verified Customer

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Nancy Post Imperial, MO

The pendant can get in the way when I take off my seatbelt and other movements. It's easy to accidentally press the button. But I understand the need and I wear it every day but not when I'm sleeping. It's right on my night stand and I don't forget it.

1 year ago Edited May 15, 2023

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Verified Customer

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Angela Vogel

So far very pleased with the overall experience with MobileHelp. Only once was I unable to get in contact with the department that I needed to. Customer Service was able to switch out the product that I initially received and quickly sent a replacement .

1 year ago

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Verified Customer

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Brooke St. Petersburg, FL

You seem to be a good company so far. I will say several false alarms, however yesterday when I did fall and needed help it did not go off. I did contact you and surprisingly all tests came back good. The customer service gentleman was confused as I was. I am supposed to get a new one today.

1 year ago

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Verified Customer

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Emma Mauldin, SC

I HAVE A CONCERN WITH THE SIGNAL BEING SO SENSITIVE. I THINK I WOULD DO BETTER WITH A WRIST BAND. This device registered a "fall" when it merely touches a surface. I like the fast response from the team when it does send a signal.

1 year ago

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David Hankard Boston, MA

That shipping included easy access to FedEx, help in remedying a glitch. Plus that voice feedback to and from the device . Great for false alarms, better than looking for instructions.

1 year ago

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Francis Rankin St Louis, MO

Customer Service is extraordinarily helpful when I have questions. Every representative goes out of their way to answer our questions and give us tips on the use of our new Mobile Help Micro device. We couldn't be happier.

1 year ago

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judy K Hayward, CA

Mobile Help is a company that offers rates cheaper but with great products and exceptional customer service. I was shocked at how eager they were to help and going beyond my expectations all while being so pleasant.

1 year ago

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Carla Huscher Valley, NE

So far, the emergency help hasn't been needed, but once it was activated accidentally and Dad was able to communicate with the person and let them know he was okay. It was a relief to know it's working as we hoped!

1 year ago

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Viola New Milford, CT

I have a small complaint that may or may not make a difference as to whether I continue with MobileHelp. I am having difficulty hearing the individuals when they speak to me. I have the volume up as far as it will go. I last spoke with a person from near the unit but what if I am in another room. Is there anything that can be done to make the volume coming from your end louder.

1 year ago

Reply from MobileHelp

Hi Viola, We received your review and we apologize for the issues you are experiencing due to the volume. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements or upgrades needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 22nd, 2023

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Doris Tulsa, OK

PROS: Compact size. Customer service very nice. The option of cancelling a false alarm without issues. CONS: Fall detection sensitivity very easy to set it off just by certain movements. No adjustment for sensitivity.

1 year ago

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Pam Whatmore Portland, OR

Mobile is very responsive when the button is pushed. They are also very patient and understanding when the button is pushed intentionally by a customer who can't remember what it us for.

1 year ago Edited January 10, 2024

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Carmelene Show Low, AZ

It let me know when battery was low by voice, e-mail & notification on my phone. I'm still learning all the features. It seems to me that the battery does not last a full day & that concerns me. I'm active from 5:00 am to about 8:00 pm. Maybe it is something I'm not aware

1 year ago

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Mary Jane Hoover Sparta, NJ

I like the fact that I have multiple buttons, even one in the bathtub. When I needed help doing the testing, the attendant was very helpful. She didn't get upset at my mistake, and explained what I did wrong.

1 year ago

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Helen Albuquerque, NM

Too many devices to learn about at once. I just need the base station and the mobile device. I was not told that I did not have to get the wall button, wrist button, and lock box. I am paying for these but not using them. The lights on the base station and mobile device when on the charger are much too bright at night. I cannot sleep with the bright lights on so I cover both at night now only to learn that this is not a good idea because it blocks the sound system.

1 year ago

Reply from MobileHelp

Hi Helen, We received your review and we apologize for the issues you are experiencing with the equipment. At the moment, the lockbox and a wearable help button are complementary with new orders for no additional cost. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to help resolve these issue and provide you with any equipment alternatives needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 23rd, 2023

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Beverly Swasey Newcastle, ME

Impressed by speed in receiving equipment after ordering. All the people I have spoken with are polite and very helpful. Equipment is comfortable to wear, not too heavy or bulky.

1 year ago

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Warren Ladera Ranch, CA

That sent the wrong equipment the first time. It was corrected the second time except the door lock had the wrong code. So now they are sending a new door lock. So let's see what happens the third time. I did talk to technical support and they were very supportive. A plus for technical support.

1 year ago

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Audrey

MobileHelp has worked out great for my parents. Response time is right on, even when it is a false alarm they still respond. My family and parents are very happy with the system.

1 year ago

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Rene Schoneman Toms River, NJ

The unit was easy to setup and easy to use. I find it costly and still have not received a call back regarding what I was told about the fall down detection. I have been waiting for that returned call after leaving 3 messages with customer service

1 year ago

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Doug Ocala, FL

Actual fall detection. Operator dispatched EMTs to my mother’s location and they transported her for treatment. Follow up calls, emails and texts were sent to alert us. Pendant worked exactly as advertised.

1 year ago