Name: MobileHelp
Rating: 4.6

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Verified Customer

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Paul Las Vegas, NV

System seems to be working fine let's hope it works when I need it

6 months ago

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Verified Customer

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Herbert Adams Crossville, TN

Follow thru and complete professionalism by reps.

6 months ago

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Ayse Miami Beach, FL

It is easy to use and makes me feel safe.

6 months ago

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Gwendoline Ray Seattle, WA

Orientation after purchase and initial use.

6 months ago

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Cathie Chagrin Falls, OH

I liked the annual cost and that I could pay by check.

7 months ago

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Sherri Farnham

Friendly customer service and even when false alarm

7 months ago

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Jonell Sandy Hook, CT

The service is reliable and easy to understand.

7 months ago

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Susan Powers Rochester, NH

I spoke with Patrick who was very informative. He answered all my questions.

9 months ago

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Shirley Deptford, NJ

It is very sensitive to my movements. I like the GPS ability

10 months ago

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Joan Baton Rouge, LA

It needs to be charged overnight. So nighttime trips to the bathroom are NOT protected. The necklace is itchy.

10 months ago

Reply from MobileHelp

Hi Joan, We received your review and we apologize for the issues you are experiencing with the charging time. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with equipment options that may better suite your need. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 21st, 2023

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Verified Customer

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Mayte Madruga Boynton Beach, FL

I like the security that if something happens to me they reach out immediately.

10 months ago

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Verified Customer

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Valerie The Villages, FL

Excellent product and service..very happy and peace of mind.

10 months ago

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lorenzo mcmillian Rochester, NY

The staff is friendly. They pride in making sure you are safe.

10 months ago Edited June 28, 2023

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Verified Customer

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Phyllis Mount Brunswick, OH

Easy to set up and use. Great help when accidentally hit button.

10 months ago Edited June 28, 2023

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Verified Customer

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Thomas Moses Lake, WA

Early evening fall and no calls to contact list. On a hardwood floor for an hour before the EMTs arrived.

10 months ago

Reply from MobileHelp

Hi Thomas, We received your review, and we are sorry to hear about this incident. We hope you were still able to get the help needed at that time, and we apologize for any issues with the equipment. We would like to have our Technical Support team give you a call for further assistance. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon

Jun. 19th, 2023

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Verified Customer

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Beverly Clarksville, TN

Dependability. Feeling of security. GREAT Tech and Customer Service.

10 months ago Edited January 10, 2024

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Rick Denver, CO

I like everything about the system. So far so good. Response time is very good.

10 months ago

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Debbie Athens, AL

Very Dependable! Reasonably priced and always available when needing help!

10 months ago

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Jan Carter Olathe, KS

It is sensitive regarding pssible falls, but easy to turn off if I didn;t fall.

10 months ago

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Hendrika Waterbury, CT

The fall detection is a nuisance. It kicks off at the slightest movement. I would like to discontinue fall detection

10 months ago

Reply from MobileHelp

Hi Hendrika, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and either provide you with a replacement, or remove the fall detection feature. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 31st, 2023

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Verified Customer

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Dawn Sadowske IL

Once I got it working it was fine. I liked how it gave me piece of mind.

11 months ago

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Judy Franklin, IN

A bit difficult to set up, but not too bad. One accidental call easily handled.

11 months ago

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Verified Customer

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Jean Ft. Pierce, FL

JUST USING A PENDANT ALWAYS AVAILABLE TO ANSWER MY QUESTIONS

11 months ago

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Virginia Savannah, GA

I pushed the button by accident and immediately they responded

11 months ago

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Lloyd Plainfield, IL

Very pleased with sales person and the equipment. Especially pleased with the price.

11 months ago

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Verified Customer

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Judith Springfield, MO

Test failed on three occasions which did not make us feel very comfortable. The tech was very helpful in assisting us

11 months ago

Reply from MobileHelp

Hi Judith, We have received your review; we are happy to see that you have been staying safe. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to test the equipment. We would be happy to discuss alternative systems that may better suit your needs. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family

May. 18th, 2023

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Verified Customer

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Karen

I have no dislikes, staff is very friendly and very patient when I accidently sent my alarm off

4 weeks ago

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Verified Customer

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Margi Brown

I feel very confident leaving my mom alone knowing that MobileHelp is just a button push away.

4 weeks ago

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Cindy Patsch New Carlisle, OH

Customer service has been great! When my mom lost her wrist band they gave her a new one plus a necklace for no cost.

6 months ago

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Letta Wilkins Tucson, AZ

They was quick coming out week ago wen I had to go to hospital because of a fall.great operators on other end

6 months ago

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Gail Albuquerque, NM

i left my comment before. gr eat service and very comfortable knowing i reach someone immediately

6 months ago

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Jane Bisbee, AZ

Bought this fory mother .... with hearing difficulties and does not hear the prompts. The decibels of volume or the tiny little speaker could use a huge booster!

6 months ago

Reply from MobileHelp

Hi Jane, We received your review and we apologize for any inconvenience you have experienced due to the equipment volume. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Our Technical Support team will be happy to review the equipment with you and provide any alternative solutions. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 4th, 2023

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Gerard Richford, VT

We liked the ease of enrolling into MobileHelp and the information that was given to us while enrolling

6 months ago

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Lois Frankfort, IL

I decided to get MobileHelp because I had fallen in the past. So glad I got it. Help came quickly.

6 months ago

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Nellie Houston, TX

Very good ! We have had several false alarms and every operator has been very kind and understanding!

8 months ago

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Henry Dallas, TX

We have had the equipment only a few weeks. We have had no actual emergencies and only two false alarms because of dropping the fob. We are pleased so far.

8 months ago

Reply from MobileHelp

Hi Henry, Thank you for your review. We are happy to know that you have been staying safe and that these were only false alarms. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to each one of our customers. Our Technical Support team is always happy to help with any questions or concerns you may have with the equipment. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Aug. 2nd, 2023

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Suzanne Fitzpatrick

Great customer service. Treated my family with great dignity as we were navigating this next step to support my mother.

8 months ago

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Verified Customer

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Carol Mateja Wilmington, DE

Impressed with sensitivity, ease of handling. Appreciate fall notification as I am at risk to fall.

1 year ago

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Traci Wynnewood, PA

Very easy instructions to install and test. Excellent customer service and sales staff.

1 year ago

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Angie Morales Hayward, CA

Setting up the device was fast and easy and sale person was friendly and answered my questions

1 year ago

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Mike San Ramon, CA

Staff friendly, helpful and takes time to make sure the product and operation of the device is understood

1 year ago

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George Taylor Jacksonville, FL

Promptness in response. Ease of testing the system. Assurance that someone is there 24/7.

1 year ago

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Eileen Gavin Yakima, WA

The process for getting the equipment and the online and phone help in setting up was great.

1 year ago

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william woodrow Garrison Kenly, NC

from begin company was helpful, two after get a fall happen they help member work thing out.

1 year ago

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Cecile A Sinclair Sparks, NV

Great customer service, the salesman was very attentive to my needs and explained everything

1 year ago

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Melinda Edmonds, WA

Customer service is always patient with my questions. They respond immediately when I call.

1 year ago

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Rhonda Larson Mantorville, MN

Mom said her unit has had a false fall detection a half dozen times in short amount of time she has had it. She also said the unit is quite heavy.

1 year ago

Reply from MobileHelp

Hi Rhonda, We received your review and we apologize for any inconvenience you have experienced with the false alarms and equipment weight. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. We are happy to see that you were able to connect with our Technical Support team for assistance with finding equipment replacements that better suit your mother's needs. Please do not hesitate to contact us if any further assistance is needed. You can reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Dec. 2nd, 2022

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Verified Customer

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Lenora Stiger Clyde, OH

Customer service is top rated. And they always explain completely how the process works

1 year ago

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Guy Montgomery, TX

Clarity of initial processes/enrollment and responsiveness to questions and emergencies

1 year ago

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chalene Melnik Farmington, CT

Excellent company Wonderful customer service so easy to work with so intrested in the customer

1 year ago