Name: MobileHelp
Rating: 4.6

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Verified Customer

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William A Upshaw Bakersfield, CA

I fell and fall detection immediately contacted me to see if I needed help. Luckly, my fall was at a hospital.

2 years ago

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Verified Customer

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Stanley Hagler Boca Raton, FL

tech service noticed that my new GPS was not responding quickly n sent me a new replacement

2 years ago

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Nancy Hughes Chelsea, MI

The people are easy to work with and very understanding. The price of the monitor isn't too high.

2 years ago

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Verified Customer

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Thelma Wybenga Merced, CA

Very good costumer service! Very happy with my mobile help I feel a lot more safe!

2 years ago

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Verified Customer

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cathy mayes Prince George, VA

good price, very nice and helpful people on the phone, new to this really explained things well

2 years ago

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Verified Customer

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Anthony Ferrara Moab, UT

Unit contacted me after my gym bag dropped on floor and unit was inside. it works

2 years ago

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Verified Customer

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Linda Manasco Mobile, AL

The system works! My husband fell, I couldn't be reached. They got help out very quickly!

2 years ago

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Marion Black Pensacola, FL

Great product and customer service. Had Stewart help us and his knowledge was awesome

2 years ago

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Verified Customer

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Mary Oakland, CA

Based on their system itself on their customer service I give them a five star rating.

2 years ago

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Verified Customer

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Karen Brandner Jackson, MI

When I hit the button and was not in trouble they were very gracious when I called them .

2 years ago

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Verified Customer

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Pam STEINBUCH Hemet, CA

Very responsive, even for false alarm. I feel much better using the service since I live alone

2 years ago

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Marilyn Duncan Memphis, TN

They are on point & very prompt. I would recommend this company to morw elderly people

2 years ago

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Frieda Laganiere Fort Lauderdale, FL

I feel safe with the "necklace" around My neck especially going up or down my stairs.

2 years ago

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Verified Customer

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Ray Kallaher Jr Newbury Park, CA

Outstanding and friendly support courteous and well informed support personnel.

2 years ago

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Verified Customer

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Michael J Anderson Tooele, UT

We were in a major semi vehicle accident and help was on the way within 5 minutes

2 years ago

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Betty Whitehead Palmdale, CA

I rated this number because Lively Mobile Help is overly sensitilve. I was called about 3am because the alarm went off which I was unaware of.

2 years ago

Reply from MobileHelp

Hi Betty, We received your review and we are glad to hear that this was only a false alarm. We apologize for any inconvenience it has caused. At MobileHelp, your safety is our number one priority, and we would like to get in touch with you to resolve any equipment issues you are experiencing. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 27th, 2022

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Verified Customer

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Eileen Cohen Newbury Park, CA

When my wife fell they responded very quickly. Fortunately I was home and did not need any help.

2 years ago

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Verified Customer

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Madeline Weiss Ocala, FL

Their techs were patient, knowledgeable, worked with me until I had the right unit for my use.

2 years ago

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Verified Customer

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Marilyn Knaff Lakeland, FL

Good customer relation. When I requested an extra item they promply shipped it at no extra cost

2 years ago

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Verified Customer

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Vicki Barich Trenton, MI

I got Mobile Help for my Mom and we love the security that she is in good hands.

2 years ago

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Verified Customer

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Marie Pascal for Janice Kingsley, mother New Hampton, NY

I had a very patient rep, Patrick, who explained everything and made the purchase easy.

2 years ago

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Verified Customer

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Miki Kelly Maryville, TN

It is very reasonably priced, reliable and people at MobileHelp is extremely helpful.

2 years ago

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Verified Customer

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Darrel Nezperce, ID

When setting up the mobilehelp they did what they said they would. By calling us back.

2 years ago

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Verified Customer

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Jack Coneybeer Denver, NC

Easy to deal with. Quick response (I accidently pushed the button...response was very quick)

2 years ago

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Verified Customer

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Wanda Wherler Lubbock, TX

Very good service. EMS arrived promptly. I unlocked the door and called my caregiver.

2 years ago

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Verified Customer

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Sharon J Andrews Monroe, WI

It is easy to use and to wear every day. Has a convenient older to put it in when not wearing it like at night.

2 years ago

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Verified Customer

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Rosalie opall Richmond, VA

Device needs charged every 2 days. There has been 3 false alarms not of my doing. Can not adjust the length of cords on necklaces.

2 years ago

Reply from MobileHelp

Hi Rosalie, We received your review and we apologize for any inconvenience you are experiencing with your current equipment. It seems like you have not yet had a chance to speak with our Technical Support team about these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be more than happy to review the equipment with you and help resolve these issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 6th, 2022

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Verified Customer

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Vickie Herron Coweta, OK

Does not work in a metal building. Could not communicate with the operator. Didnt call back the house phone to check when the operator didnt get a response from the person. To much money to not work as described.

2 years ago

Reply from MobileHelp

Hi Vickie, We have received your review and we apologize for any inconvenience you have experienced with the coverage in your building. Metal constructions can interfere with cellular coverage in your home, however, if you have a landline phone available, we do have a landline based system that can be used. At MobileHelp, your safety is our number one priority, and if this is an option for you, we would be happy to assist you with placing a new order. You can reach us directly by dialing 800-800-1710. We look forward to speaking with you soon.

May. 6th, 2022

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Verified Customer

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Mary Jo Strait Iowa City, IA

Easy to work with, dependable, ability to go anywhere, has fall detection, water resistant.

2 years ago

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Verified Customer

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Patricia Anderson Windsor, WI

Excellent detection, unit itself is like wearing a garage door opener - size needs a revision to get women to wear

2 years ago

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Verified Customer

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Marina McMahobn Oceanside, CA

Havent needed to use it yet, but response to a couple of false alarms was great.

2 years ago

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Verified Customer

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Mary Pfeffer Mesa, AZ

peace of mind for me and my family. the price is great and the unit is easy to use.

2 years ago

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Verified Customer

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Vito Alinea Virginia Beach, VA

Provided my aunt with good service and tested her device. She feels safe and cofident.

2 years ago

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Verified Customer

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Allen Gapske Brighton, MI

The fall indicator is great--wife accidently dropped the unit and it activated-very impressed

2 years ago

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Verified Customer

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Connie Marsh Liberty Hill, TX

They are always here for me. I don"t have to call for help. They call for help for me.

2 years ago

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Verified Customer

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Gary Pirkl

Being her husband it lets me leave to shop and due other chores that need to be done.

2 years ago

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Cinnamon Long

Quick response time- necklace might be a little to sensitive when touched - goes off to easy

2 years ago

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Emily Schleinz

Good communication, excellent assistance in setting up, excellent help in making changes.

2 years ago

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KJ Johnston

Friendly and helpful sales associate. The equipment arrived quickly and it was very easy to set-up.

2 years ago

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Tamera morris

Great customer service! Had an accidental bdroo of equipment and got a call immediately.

2 years ago

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Verified Customer

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Todd Williams

Almost easy set-up. The app is a little difficult to use. Response time is not at all as fast as I hoped or read reviews about. Price is decent.

2 years ago

Reply from MobileHelp

Hi Todd, We received your review and we apologize for any trouble you have experienced with the equipment and online portal. We value your feedback, as we are constantly looking for ways to continue providing our customers with the best experience possible. At MobileHelp, your safety is our number one priority, and if you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to give you a call for further assistance. What would be the best number for us to reach you on? You can also reach Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Apr. 16th, 2022

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Verified Customer

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Amaury Toledo

Everything is great except with the fall neckless, it would be nice if it would alert when battery is low.

2 years ago

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Glenn A. Welz

They do what they said they would. Very pleased with the contacts and happenings so far.

2 years ago

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Mary

Their customer service and the features offered on the medical alert are both top notch.

2 years ago

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Dr. David Kraushaar

Has been a pleasure to deal with them and they are among the least expensive of the companies..

2 years ago

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Valerie Swedine

They called me right away when my brother fell and did not respond. They are right on it

2 years ago

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Schuyler Goodrich

Have had excellent response to when it activates and customer service has been great

2 years ago

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Patti Christensen

It is an extremely sensitive device and my mother spends a lot of time canceling unnecessary calls....plus an associate named Almer was rather rude.

2 years ago

Reply from MobileHelp

Hi Patti, We received your review and we apologize for the unpleasant experience, as it is not one that we want any of our customers to have. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you experienced anything less. We would like to contact you for further assistance with your account and the equipment What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 8th, 2022

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Verified Customer

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Kristin LaPlace Fombell, PA

The device is working well and my Mom has been able to understand how to use it.

2 years ago

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Verified Customer

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Judy Lindsay Parachute, CO

I am old and I keep bumping my alert button and MobileHelp have been very understanding and helpful

2 years ago