Name: MobileHelp
Rating: 4.6

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Verified Customer

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Carol Murray Bowie, MD

The services, coverage, and help they offer are the best I could find. Love the GPS coverage.

3 years ago

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Verified Customer

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Liz effenberger Washington, PA

The product does what is says! Customer service is courteous and helpful all of the time.

3 years ago

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Verified Customer

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Michael C Nolan San Leandro, CA

Easy to install equipment that works. Customer Service and Techinical Support were excellent.

3 years ago

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Verified Customer

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Anne Blount Kerrville, TX

Good security I ccl the fall pendant Went off 2 times in 2 weeks when I did not call .short cord on it too sensitive .

3 years ago

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Verified Customer

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Bonnie Conroy Bourbonnais, IL

I had a fall in my driveway at night. It phoned you and got me help right away.

3 years ago

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Verified Customer

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Arlene Hunter Guthrie, OK

Easy to set up service and very helpful. Always polite when it's activated by mistake

3 years ago

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Verified Customer

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Michelle Hadley Camarillo, CA

Excellent emergency response follow-up calls....even when the button was pressed by accident.

3 years ago

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Verified Customer

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PEARLIE A. JACKSON Las Vegas, NV

THE FACTS ABOUT THE SERVICE IS OUT STANDING. THE REPLACEMENT IS FAST AND FREE.

3 years ago

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Verified Customer

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Margaret Onalaska, TX

so far everything is good. support is nice. they answer all my stupid questions.

3 years ago

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Verified Customer

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Angela Vaughan Odessa, TX

About every 3rd times I try to log in, I get a message login failed. I've had to reset my password 2 times. Very frustrating

3 years ago

Reply from MobileHelp

Hi Angela, We received your review and we're sorry to hear about this issue you are experiencing with the online portal. If you are still experiencing this issue, we would like to contact you to help resolve it. Our Technical Support team will be happy to review the account and look into this with you. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1.

Aug. 11th, 2021

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Verified Customer

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Patricia Pauszek South Bend, IN

It is convenient, compact, easy to understand operation, personnel very pleasant and helpful.

3 years ago

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Verified Customer

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Winnie Sitko Tallmadge, OH

The support staff is wonderful—they are so friendly & willing to help with all questions

3 years ago

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Verified Customer

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Geretta McClave (daughter of Mary Hunt Hayes, VA

Very helpful with the set up and when my mom accidently dropped her fall pendant.

3 years ago

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Verified Customer

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Hilda Richards Chicago, IL

good. called when botton went off. Called my name. Checked to make sure I was all right.

3 years ago

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Verified Customer

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Lorrie D Phoenix, AZ

Dependable they contacted my support people immediately and help arrived quickly.

3 years ago

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Verified Customer

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Robert liggett Loveland, CO

Great product works well. Have set off a few times rolling over in sleep. Haven’t had an emergency yet.

3 years ago

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Verified Customer

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Cheryl Croxton Sacramento, CA

Very friendly and helpful when I hsve ANY QUESTIONS ir CONCERNS regarding drvice

3 years ago

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Verified Customer

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Ronnie King Duncan, OK

They never fail to check on me even it I accidently hit my alarm button. They call very fast!

3 years ago

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Verified Customer

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Don Waldron Gouldsboro, PA

I had two false alarms, but they quickly reached out. Customer service personnel are very helpful.

3 years ago

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Verified Customer

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Kaaren O'Brien Mesa, AZ

The people I have come in contact with have been extremely helpful and understanding.

3 years ago

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Verified Customer

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Laura Mahan Asheville, NC

Customer service was prompt and friendly, and the system is super easy to set up.

3 years ago

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Verified Customer

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Linda tate Shawnee Mission, KS

great equipment, great customer service. I like having the wrist monitor. easy to set up.

3 years ago

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Verified Customer

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Louise Powers Lake Charles, LA

I accidentally touched my fall button & was called immediately so I know it works!

3 years ago

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Verified Customer

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Lucita Rajewski El Paso, TX

Quick response. Mobile help assistants were very caring and made sure I was safe.

3 years ago

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Verified Customer

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Mary John Hendrix Cedartown, GA

No problems easy setup had a question and called customer service for quick help

3 years ago

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Verified Customer

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Philip Newton Signal Mountain, TN

So far, customer service has been very helpful in setting up my system and answering questions.

3 years ago

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Verified Customer

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Richard Rothman Silver Spring, MD

Their tech support is inept. I have to call them 3 times already due to a problem with the fall detector and they have consistently failed to do what they promised.

3 years ago

Reply from MobileHelp

Hi Richard, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. We would like to contact you to help resolve any issues you might still be experiencing. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 4th, 2021

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Verified Customer

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Robert Rinehart Hickory, NC

works well as described, fall detector is very sensitive ( few false alarms when I got bumped moving boxes)

3 years ago

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Verified Customer

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Vimi Wadhwa Chantilly, VA

For alone and older people this system is good because one touch of button can get the help .

3 years ago

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Verified Customer

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Patricia Kiefer Hope, IN

Dependable quickly contact this question has about 30 character requirement too many 🧐

3 years ago

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Verified Customer

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Michael Leslie Flint, MI

3 years ago

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Verified Customer

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Curtis Denny Coeur D Alene, ID

Being a new subscriber, I accidentally tripped the fall alert...system worked perfectly.

3 years ago

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Verified Customer

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Susan L Soms Northport, AL

Always answer my questions thoroughly. Very courteous.. Reps are knowledgeable themselves.

3 years ago

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Verified Customer

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Lisa Matthews Sevierville, TN

So far my experience has been excellent equipment, response time and customer service.

3 years ago

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Verified Customer

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Milicent Mack Carrollton, GA

The communication is unclear. I keep getting alerts that service is unavailable. I would expect someone to contact me with a backup plan if that is the case

3 years ago

Reply from MobileHelp

Hi Milicent, We received your review and we would like to apologize for any issues you are having with the equipment. We would like to contact you to further assist with resolving this issue and providing you with any equipment replacement needed. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 21st, 2021

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Verified Customer

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Peggy L. Littleton, CO

Very comforting to know they are there.i set it off once and the cancel process was wonderful.

3 years ago

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Verified Customer

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Casandra Cansler Hixson, TN

response to fall alerts for my father, professional interactions with call center staff

3 years ago

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Verified Customer

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Cora Janacek Marshfield, MO

My mother accidentally called for help 2-3 times, and someone answered immediately.

3 years ago

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Verified Customer

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Mary Simpson Pearl, MS

They have been very helpful each time I have called about my mothers account.

3 years ago

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Verified Customer

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Martha S. Gabrosek Eastlake, OH

It is very easy to use. I particularly like the wrist band. I feel very confident with it.

3 years ago

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Verified Customer

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Guadalupe L Parrish Wheat Ridge, CO

I'm a new costumer but so far its been good. I accidently set it off once so I know it works.

3 years ago

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Verified Customer

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Maria Pinto Sacramento, CA

Everyone is very patient, professional & courteous that I have interacted with.

3 years ago

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Verified Customer

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Rosemarie Werner Standish, MI

No aggressive techniques kind and considerate information to all my questions and concerns

3 years ago

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Verified Customer

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Jan Seymour Morganton, GA

They are prompt replying to an alert. They make test calls easy. The price was right.

3 years ago

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Verified Customer

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Willis Dawson Paducah, KY

Wife accidentally set the monitor off and in a few minutes they were responding.

3 years ago

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Verified Customer

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Faith Smith Salem, OR

The fire department comes fast whenever like button gets pushed on any of my devices

3 years ago

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Verified Customer

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Harold Fort Myers, FL

They were helpful, answering all our questions and they understood and listened to our needs

3 years ago

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Verified Customer

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Judith Steinberg Wantagh, NY

A few times the pendant accidentally was jostled and a voice inquired if I was ok!

3 years ago

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Verified Customer

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Lisa Lerner Burleson, TX

Lots of issues with the equipment. They don't work on certain areas, battery life is very low and has to replace several pieces right after receiving them.

3 years ago

Reply from MobileHelp

Hi Lisa, We received your review and we would like to apologize for any inconvenience you have experienced with the equipment. We would like to contact you to further assist with resolving any issues you are having. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers and we want to make sure that you experience nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jun. 16th, 2021

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Verified Customer

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Richard Komar New York, NY

I was testing my alert in Kentucky, and I got in touch the operator in 25 seconds.

3 years ago