Name: MobileHelp
Rating: 4.6

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Verified Customer

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Bonita Provost Louisville, KY

I feel safe knowing in case of emergency I can just push a button and someone will help me.

2 years ago

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Verified Customer

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Jerra Dooley Alabaster, AL

People are Professional, caring, and prompt. Equipment is excellent and easy to operate.

2 years ago

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Verified Customer

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Carolyn Reynolds Ivins, UT

When I pressed my alarm button someone was there right away to pick up the phone

2 years ago

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Verified Customer

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Peter J Nativo Davenport, FL

It works great and we have activated it a few times by mistake and response was excellent..

2 years ago

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Verified Customer

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Pat W Riva, MD

Courteous and call immediately when alarm is pushed. Thankfully all were pushed by accident.

2 years ago

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Verified Customer

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Nancy M Rehkamp Boston, MA

The Mobile Help device is modern. And this company is well managed and records are excellent.

2 years ago

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Verified Customer

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Lawrence Harris Houston, TX

I was never informed about the Payment Options.I had requested that I make My payments Monthly rather than every Three Months.

2 years ago

Reply from MobileHelp

Hi Lawrence, We received your review and we apologize for any trouble you have experienced with the account setup. We would like to contact you to help resolve these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Customer Service team is always happy to help with any questions or concerns you may have about your account. What would be the best number for us to reach you on? You can also reach Customer Service team directly at 877-827-6207 Option 3. We look forward to speaking with you soon.

Mar. 30th, 2022

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Verified Customer

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monica weinstein Weaverville, NC

I like that it gives me complete coverage whether I'm indoors, outside or in the car.

2 years ago

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Verified Customer

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Caryn Saginaw, MN

Called her to check before calling emergency services when she pushed it by accident.

2 years ago

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Verified Customer

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Howard Leonhard Pittsburgh, PA

We have had no real emergencies but the system has worked with false alarms and low battery alerts

2 years ago

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Verified Customer

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Beverly A Miles Atlanta, GA

Every thing went well. I was informed what to expect and received the service as expected.

2 years ago

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Verified Customer

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Betty Kahler Dola, OH

The only thing is it has to be charged every 24 hrs. It also has been hit easily.

2 years ago

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Verified Customer

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Candace Schwenkbesk Buffalo, NY

I've felt very comfortable with the product, as I know I'll be taken care of if need be

2 years ago

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Verified Customer

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Kenya Williams Racine, WI

Technician took time & was patient. He explained what I was doing wrong with my device.

2 years ago

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Verified Customer

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Bill Deaver Hawkins, TX

the unit let me know the battery was low when was on the charger 8 hours that night.

2 years ago

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Verified Customer

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Susan Tucker Claremont, CA

The sales person on the phone was very helpful. I found this vary easy to use right out of the box

2 years ago

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Verified Customer

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Duane Hunnicutt West Grove, PA

I had a call from Mobilehelp in 5 minutes when I triggered the button on a false alarm.

2 years ago

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Verified Customer

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Karen Ustick Wanaque, NJ

I have not had to use it yet, but it makes feel moresecure having it here if I do need it

2 years ago

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Verified Customer

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Ismail Shodeinde Cranford, NJ

There was an accidental push on the button and mobile help called immediately to check if there was a real problem or not

2 years ago

Reply from MobileHelp

Hi Ismail, We received your review and we are happy to hear that this was only a false alarm, and a quick response followed. At MobileHelp we pride ourselves in providing a great experience to our customers, and our Technical Support team is available for any questions or concerns you may have about the equipment and testing. You can reach us directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Mar. 11th, 2022

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Verified Customer

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Arnold Edmundson Blaine, WA

I have only needed to test my devices so far, but, when I push the button somone answers by the 4th ring

2 years ago

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Verified Customer

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Parzentny Lynn Haven, FL

Mobile pendant doesn't seem to hold charge for a week as stated; second one. The first one didn't hold charge for barely couple days.

2 years ago

Reply from MobileHelp

Hello, We received your review and we apologize for any trouble you are experiencing due to the battery life of the equipment. Battery life may vary depending on the system you have with us and the usage. We would like to contact you to help resolve these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

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Verified Customer

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Frances Rolison Katy, TX

Anytime I have called for questions they have been most friendly and took time to answer.

2 years ago

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Verified Customer

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Charles Peterson Florence, AZ

Have had no problems. The company even reached out to me to see if everything eas o.k..

2 years ago

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Verified Customer

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Francheska Gasparini Rocky River, OH

Because everytime I do a check... they are there immediately. It's very reassuring to me.

2 years ago

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Verified Customer

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Virginia M Palomares Norfolk, VA

Good response time was able to talk to an American with clear voice for instructions

2 years ago

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Verified Customer

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John Megic Ocala, FL

Easy start up, has all the amenities like fall notice, great customer service help

2 years ago

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Verified Customer

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Linda Riley Feasterville-Trevose, PA

Anytime there has been an alarm, usually a false alarm, we have had an immediate response.

2 years ago

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Verified Customer

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Susan B Jones Maryville, TN

Haven't been with you long enough to give the highest rating. Good help, though, when I called about the lock box.

2 years ago

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Verified Customer

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Catherine Griffin Columbus, IN

Readily responded to my questions, helped me choose & install the right system for my mom.

2 years ago

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Verified Customer

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Cheryl Gower Henderson, KY

It goes off for no reason. My husband was just sitting in his chair and it went off. Then when he fell it didn't go off.

2 years ago

Reply from MobileHelp

Hi Cheryl, We received your review and we are sorry to hear about your husband's recent fall. At MobileHelp your safety is our number one priority, and we want to make sure you have the peace of mind you need. It seems like you have not yet had a chance to speak with our Technical Support team about the issues you have been experiencing with the fall detection pendant. We would like to contact you to help resolve these issues. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 12th, 2022

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Verified Customer

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Rebecca Klutho Saint Louis, MO

Pendant doesn't hold change long enough as salesperson told me it would. Customer service is excellent and CB on it

2 years ago

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Verified Customer

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Dorothy Bincuilla The Villages, FL

The alarm has gone off three times in error it was easy to cancel and I will not bechsrged fir it.

2 years ago

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Verified Customer

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john cufr Fayetteville, TX

was pretty easy to set up, have not had to use the service but seems to work well through the testing

2 years ago

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Verified Customer

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melanie parker Sun City West, AZ

very much on top of the message...I just tap the mobilehelp and the message is released ,,

2 years ago

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Verified Customer

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PEARLIE A. JACKSON Las Vegas, NV

THE PROMPT SERVICE AND MOBILE HELP REALLY DO CARE ABOUT THE MEMBERS.

2 years ago

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Dianne Morrison Taylorsville, NC

I fell from a tall stool wearing my fall detection, and my alarm didn't go on. Luckily I wasn't hurt very much or unconscious.

2 years ago

Reply from MobileHelp

Hi Dianne,

We received your review, and we are sorry to hear about this incident. We are glad to hear that you are okay and apologize for any issues experienced with the equipment. Our records indicate that you have not yet had a chance to speak with our Technical Support team about this incident. What would be the best number for us to reach you on for further assistance with your account and the equipment? You can also reach our Technical Support team at your earliest convenience by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 21st, 2021

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Verified Customer

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Don Lottes Elgin, IL

I have not had the need to use the service at this time. But all seems to function as indicated

2 years ago

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Verified Customer

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Nelson Mount Washington, KY

Their customer service is very courteous, respectful. Worked with me until all my concerns were dealt with.

2 years ago

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Terry Cramer Eugene, OR

I haven't had to call for help, but each time I have called them w/a question, they have been professional and kind.

2 years ago

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Verified Customer

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Gail Feddersen Saint Simons Island, GA

We all like getting a text with her name instead of a random, unidentified number.

2 years ago

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Carol Cornicelli Maplewood, NJ

Haven't had them long and since there have been no emergencies - luckily - there has been very little interaction.

2 years ago

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Verified Customer

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Canbra Hodsdon Fairfield, ME

Top notch customer service! Friendly, patient, and realistic with their recommendations.

2 years ago

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Verified Customer

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D Garchar Akron, OH

It is too easy to send false alert. It is cumbersome to have to carry the alert device when you are wearing the bracelet.

2 years ago

Reply from MobileHelp

Hello, We received your review and we apologize for any inconvenience you have experienced with the equipment and false alarms. Our Technical Support team would be happy to look into this with you to help resolve these concerns. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 9th, 2021

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Verified Customer

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Steph coleman Chicago, IL

Professionalism by all people who have the money for this game is great and I can still get it

2 years ago

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Verified Customer

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Helen bellini Douglas, MA

My mom pushed the alert by mistake and their response are very quick and respectful.

2 years ago

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Verified Customer

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Mara S Gilson Scottsdale, AZ

I was ill and my hands are not working, I could not start the service. I had the box sent back the UPS and did not get my refund.

2 years ago

Reply from MobileHelp

Hi Mara, We have received your review and we are sorry to see that you have cancelled your coverage with us. Our records do show that the equipment was received back at our warehouse this month and your refund is being processed. You should see the refund reflect on your account with in the next few business days. Please let us know if you have any additional questions or concerns that we can help resolve. Our Customer Service team is always happy to help and can be reached by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Dec. 9th, 2021

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Verified Customer

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Nedda Nelson Kalispell, MT

My mother accidentally sent a emergency call and the MobileHelp response was fast

2 years ago

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Stacey Lynch Washington, NC

Reid accidently pushed the button and it was a great test to see how things should work.

2 years ago

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Verified Customer

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Susan J Herring Unadilla, NY

So far, soooo good. My mom doesn't have internet or wireless capabilities, so this is perfect

2 years ago

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Verified Customer

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Carol Taylor Hooper, UT

We have had good customer service and our mother has found the equipment easy to use

2 years ago