Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Cecile A Sinclair Sparks, NV

Great customer service, the salesman was very attentive to my needs and explained everything

1 year ago

check_circle

Verified Customer

star star star star star

Melinda Edmonds, WA

Customer service is always patient with my questions. They respond immediately when I call.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Rhonda Larson Mantorville, MN

Mom said her unit has had a false fall detection a half dozen times in short amount of time she has had it. She also said the unit is quite heavy.

1 year ago

Reply from MobileHelp

Hi Rhonda, We received your review and we apologize for any inconvenience you have experienced with the false alarms and equipment weight. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. We are happy to see that you were able to connect with our Technical Support team for assistance with finding equipment replacements that better suit your mother's needs. Please do not hesitate to contact us if any further assistance is needed. You can reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Dec. 2nd, 2022

check_circle

Verified Customer

star star star star star

Lenora Stiger Clyde, OH

Customer service is top rated. And they always explain completely how the process works

1 year ago

check_circle

Verified Customer

star star star star star

Guy Montgomery, TX

Clarity of initial processes/enrollment and responsiveness to questions and emergencies

1 year ago

check_circle

Verified Customer

star star star star star

chalene Melnik Farmington, CT

Excellent company Wonderful customer service so easy to work with so intrested in the customer

1 year ago

check_circle

Verified Customer

star star star star star

Letha Gruver Humble, TX

Equipment is excellent with plenty of customer support. Personnel are knowledgeable and courteous.

1 year ago

check_circle

Verified Customer

star star star star star

Will Henson Sterrett, AL

Their customer service is great and monitoring is ready to use and reply is fast.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Richard Schuster Jacksonville, FL

Strap on watch isn't long enough when fastened around wrist to stay under sliding strap keeper making it uncomfortable to wear

1 year ago

Reply from MobileHelp

Hi Richard, We received your review and we apologize for the discomfort you are experiencing with the wristband. The wristband for our cellular systems can be swapped out with any standard watch band. Our Technical Support team will be happy to walk you through how to do this and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 28th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Nicole Nedoma West Bloomfield, MI

They had to send three different systems before one worked. Charged me for expedited shipping but I didn't receive a working system for over two weeks.

1 year ago

Reply from MobileHelp

Hi Nicole, We received your review and we apologize for any inconvenience you have experienced with this matter. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we sincerely apologize if you experienced anything less. Our Accounting team is having the shipping fee refunded to the original payment method. Please do not hesitate to contact our Customer Service team if there are any other issues we can help resolve. You can reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Kenneth R Symmes Sierra Vista, AZ

Mobile help seems to be doing what it is supposed to do. I have not fallen. I keep it charged.

1 year ago

check_circle

Verified Customer

star star star star star

William Edward Brown Williamstown, WV

very helpful in getting the unit set up and it has functioned as advertised since installation

2 years ago

check_circle

Verified Customer

star star star star star

Eric Smith Oakland, CA

Members answered promptly when testing. Gave me confidence that they would when it was necessary

2 years ago

check_circle

Verified Customer

star star star star star

Jayeson Brandley Saint Louis, MO

Customer Service (Patrick) was thorough in explaining the program and his follow-up was timely

2 years ago

check_circle

Verified Customer

star star star star star_border

M Wagner Prescott, AZ

Service is a 5, but design of the bracelet could be better to protect against accidentally depressing the button.

2 years ago

check_circle

Verified Customer

star star star star star

Linda Williams Mesa, AZ

It is easy to wear and comfortable I can charge it easily and the responders are very professional

2 years ago

check_circle

Verified Customer

star star star star star

Dan Campbell Grenada, MS

It seems to work fine. I like the way it reminds me if the battery needs charging.

2 years ago

check_circle

Verified Customer

star star star star star

Carolyn D.S. Brown Hyattsville, MD

Easy to set up is use daily however the cord around the neck is to hard for my neck

2 years ago

check_circle

Verified Customer

star star star star star

Stacie Brown Kennebunk, ME

Easy to set up and when my mom accidentally dropped her button you called right way

2 years ago

check_circle

Verified Customer

star star star star star

Elizabeth poole Monroe, LA

They have always helped me when I call. I have never had to use it but feel safe with it.

2 years ago

check_circle

Verified Customer

star star star star star

Sharon Hathaway Terre Haute, IN

Have had 2 false fall detections. CS connected in a few minutes. They were very patient.

2 years ago

check_circle

Verified Customer

star star star star star

DeAnna Chapman Brewster, MN

Totally on top of following up with any concerns and very prompt at notifying myself her daughter

2 years ago

check_circle

Verified Customer

star star star star star

Ned Hanover Mount Laurel, NJ

I always receive high quality service. MobileHelp was a help to my mom and now to me.

2 years ago

check_circle

Verified Customer

star star star star star

Michael Huggins Fort Worth, TX

Well made, responsive equipment, helpful customers service phone reps, reasonable price.

2 years ago

check_circle

Verified Customer

star star star star star_border

Maxine Indrebo Rice Lake, WI

Mostly pleased with product and services except find the receiver hard to hear and no volume control.

2 years ago

check_circle

Verified Customer

star star star star star

Alice L Kelser Selbyville, DE

Easy to obtain and understand, user friendly and safe for the elderly and their family

2 years ago

check_circle

Verified Customer

star star star star star

Diane Budyak Madison, WI

Security that I feel with them. Easy to contact them. Way they communicate with emergency help.

2 years ago

check_circle

Verified Customer

star star star star star

Laurie Bauer Bryan, TX

Response time to alerts is spot on. When an alert occurs, we immediately get a text message.

2 years ago

check_circle

Verified Customer

star star star star star

Adriana Sbarcea Palm Bay, FL

Because, I know anything happened to me in my house, somebody can come, and find me

2 years ago

check_circle

Verified Customer

star star star star star

LINDA VAN DYCK Elk River, MN

Price was good,customer service was very helpful, liked that it has fall detection, is a must.

2 years ago

check_circle

Verified Customer

star star star star star

Jane Doe

Simple instructions, great equipment and caring people! Customer service is paramount!

2 years ago

check_circle

Verified Customer

star star star star star_border

Marylou Hrach Wexford, PA

I have accidentally bumped the "fall" button (4 times!!) and their response was within a few seconds!!

2 years ago

check_circle

Verified Customer

star star star star star

Mona Fox San Antonio, TX

It gives me comfort wearing my MobileHelp medal alert knowing someone will respond should I fall.

2 years ago

check_circle

Verified Customer

star star star star star

Kenneth Fripp Batten Memphis, TN

very quick to respond when alarm goes off, with operator and follow up phone call

2 years ago

check_circle

Verified Customer

star star star star star

Gail Christensen Melbourne, FL

My hubby has fallen twice and each time was asked right away which help he needed

2 years ago

check_circle

Verified Customer

star star star star star

Carol Dass Minneapolis, MN

Easy to set up, always helpful, it's given me peace of mind should anything happen .

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Susan Minneapolis, MN

Can't use the lock box...my landlord won't allow it. The pendant is not comfortable. I want to cancel service and return equipment

2 years ago

Reply from MobileHelp

Hi Susan, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 7th, 2022

check_circle

Verified Customer

star star star star star

K. Asmussen Lewes, DE

Both my husband and I recently purchased the alert system. So far they are working as described.

2 years ago

check_circle

Verified Customer

star star star star star

James D Yarborough Jr Asheboro, NC

Every thing is going great I got this for my mom and she has no problem with it

2 years ago

check_circle

Verified Customer

star star star star star

Emily Morin Logansport, IN

The initial setup was handled easily and promptly. The response to an alarm is prompt.

2 years ago

check_circle

Verified Customer

star star star star star

Laurie Kristine Cox Muncie, IN

Peace of mind. My mom can easily cancel it if she drops it or accidentally presses the button.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Lorraine Van Berkel Allen, TX

The emergency contact was not called to be made aware of the fall I had on 9/19/22. It also seemed it took a long time for the paramedics to arrive.

2 years ago

Reply from MobileHelp

Hi Lorraine, We received your review, and we are sorry to hear about this incident. We would like to have our Technical Support team give you a call for further assistance with the account. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star_border star_border

Elizabeth Tucker, GA

It has positives and negatives. The biggest negative is the annoying fall alarm because it goes off all the time and you have to click it off.

2 years ago

Reply from MobileHelp

Hi Elizabeth, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon

Sep. 29th, 2022

check_circle

Verified Customer

star star star star star

GI Hermosa Beach, CA

Fast and good service. Technician knew exactly how to guide me through my issue.

2 years ago

check_circle

Verified Customer

star star star star star

Ed Warhol (Pat Muir-daughter) Ballwin, MO

New to them, but have answered when my dads device has gone off...even if false alarm.

2 years ago

check_circle

Verified Customer

star star star star star

Robert Grady Young, AZ

So far it is working but other than testing fortunately we have not had any issues

2 years ago

check_circle

Verified Customer

star star star star star

Fernando G. Argibay Hialeah, FL

A pretty new with MobilHelp but so far I am getting a lot of assistance doing Testing of the System

2 years ago

check_circle

Verified Customer

star star star star star

Linda Reinhardt Erie, PA

Have not had emergencies,yet. But test interactions have been positive. At least its not off shore

2 years ago

check_circle

Verified Customer

star star star star star

Heidi E Peter Birmingham, AL

Service was wonderful. If there are any issues, they take care of it immediately.

2 years ago

check_circle

Verified Customer

star star star star star

ramona langdon Malone, NY

they gave me a lot of help setting up and knowing that i am safe at home and on the go!!

2 years ago