Name: MobileHelp
Rating: 4.6

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Verified Customer

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Paul Woodis Brooksville, FL

When my MobileHelp system has been alerted the response time has been quick and very helpful.

3 years ago

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Verified Customer

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Arlene Rickaby Shafer, MN

I have had a few false alarms this month and they have been super explaining why and so courteous

3 years ago

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Verified Customer

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Lorraine Wayne, NJ

I've only used Mobile Help to check that the system works & connection was very fas

3 years ago

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Verified Customer

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Susan Williams Las Cruces, NM

MobileHelp meets expectations. I've had a few false alarms and those were dealt with efficiently.

3 years ago

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Verified Customer

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Robin S Vlietstra Kalamazoo, MI

my mom uses the fall detection system and she fell but it didn't detect it. I was quite disappointed as that is why I bought it.

3 years ago

Reply from MobileHelp

Hi Robin, We received your review and we are sorry to hear about this incident. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with resolving any equipment issues you are still experiencing? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 24th, 2022

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Verified Customer

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Bonnie Musselman Hilo, HI

Devise gives frequent false alerts. Device feels heavy around my neck. I have called twice and no one has returned my calls.

3 years ago

Reply from MobileHelp

Hi Bonnie, We received your review and we apologize for any inconvenience you are experiencing with the equipment. What would be the best number for us to reach you on? We will be happy to have one of our Technical Support representatives give you a call to assist with any replacements needed, as well as discuss alternate options we have available to better suit your needs. At MobileHelp, your safety is our number one priority. You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family. We look forward to speaking with you soon.

Jun. 24th, 2022

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Verified Customer

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Leah S. Scroggin Flat Rock, NC

This offers much needed peace of mind and the customer service has been very good.

3 years ago

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Verified Customer

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Robert Swanson Deerwood, MN

Our sales representative's personality, product knowledge, and assistance was outstanding.

3 years ago

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Verified Customer

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Margaret C Barno Tyler, TX

The unit is easy to set up and activate. Responses to monthly tests are in less than two minutes.

3 years ago

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Verified Customer

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Lisa Ricci Glenmont, NY

Alarm is so sensitive, if my mom crosses her arms or her glasses hit it, it goes off. She presses and releases but it still generates a call.

3 years ago

Reply from MobileHelp

Hi Lisa, We received your review and we apologize for the inconvenience you have experienced due to the false alarms. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to give you a call for further assistance with resolving this issue. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jun. 10th, 2022

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Verified Customer

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Carol Scott Harrisburg, PA

Great customer service, prompt deliveries. We had an issue with the fall detection pendant..it was way too sensitive.

3 years ago

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Verified Customer

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Julia Brennan Salem, SC

Customer service is remarkable. They answer immediately, extremely helpful and easy to understand.

3 years ago

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Verified Customer

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john birt Bullhead City, AZ

i misplace on of the units, call your firm and she found it for me over the phone.

3 years ago

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Verified Customer

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Louise A Billaud Dublin, VA

Great service, easy to where device, and reassurance that someone will be there if we need them.

3 years ago

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Verified Customer

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Dale Ann Eriksson Yellville, AR

Fell 2 weeks ago and couldn't get up.......my alarm went off and 911 was on its way....thanks.....

3 years ago

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Verified Customer

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John H. Brown Sebastian, FL

Always respond in good time. And are understanding when a button gets pressed by mistake.

3 years ago

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Verified Customer

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Frank Falzone Tinley Park, IL

They are Always there when you need them, very responsive and caring individuals.

3 years ago

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Verified Customer

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Anne Wilkinson Biddeford, ME

I am on the third Mini due to various failures. The Fall detection does not always work, and the battery doesn't last for more than 18 hours

3 years ago

Reply from MobileHelp

Hi Anne, We received your review and we apologize for the issues you have experienced with the equipment. At MobileHelp, your safety is our number one priority, and we are glad to see that you were able to connect with our Technical Support team for assistance with the equipment replacement. Please do not hesitate to get back in touch with us if any further assistance is needed. We are always happy to help and you can reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jun. 4th, 2022

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Verified Customer

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Les Hambridge Arlington, VA

My father had a fall yesterday, but I was not alerted. I called mobile alert to see what the problem was, but was unable to talk to A real person

3 years ago

Reply from MobileHelp

Hi Les, We received your review, and we are sorry to hear about your father's recent fall. At MobileHelp, your safety is our number one priority, and we would like to contact you to resolve any issues you are experiencing. What would be the best number for us to reach you on? You can also reach Technical Support team directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 4th, 2022

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Verified Customer

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Claire L. Murray Jamestown, NY

Twice now I have had issues with the unit and although people are very polite my question as to why this happens has not been answered.

3 years ago

Reply from MobileHelp

Hi Claire, We received your review and we apologize for the issues you have experienced with the equipment. At MobileHelp, your safety is our number one priority, and we are glad to hear that you were able to connect with our Technical Support team for assistance with the equipment replacements. We would be happy to have one of our representatives give you a call to review what caused those issues. What would be the best number for us to reach you on? You can also reach us directly at 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Jun. 4th, 2022

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Verified Customer

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William A Upshaw Bakersfield, CA

I fell and fall detection immediately contacted me to see if I needed help. Luckly, my fall was at a hospital.

3 years ago

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Verified Customer

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Stanley Hagler Boca Raton, FL

tech service noticed that my new GPS was not responding quickly n sent me a new replacement

3 years ago

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Verified Customer

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Nancy Hughes Chelsea, MI

The people are easy to work with and very understanding. The price of the monitor isn't too high.

3 years ago

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Verified Customer

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Thelma Wybenga Merced, CA

Very good costumer service! Very happy with my mobile help I feel a lot more safe!

3 years ago

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Verified Customer

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cathy mayes Prince George, VA

good price, very nice and helpful people on the phone, new to this really explained things well

3 years ago

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Verified Customer

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Anthony Ferrara Moab, UT

Unit contacted me after my gym bag dropped on floor and unit was inside. it works

3 years ago

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Verified Customer

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Linda Manasco Mobile, AL

The system works! My husband fell, I couldn't be reached. They got help out very quickly!

3 years ago

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Verified Customer

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Marion Black Pensacola, FL

Great product and customer service. Had Stewart help us and his knowledge was awesome

3 years ago

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Verified Customer

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Mary Oakland, CA

Based on their system itself on their customer service I give them a five star rating.

3 years ago

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Verified Customer

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Karen Brandner Jackson, MI

When I hit the button and was not in trouble they were very gracious when I called them .

3 years ago

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Verified Customer

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Pam STEINBUCH Hemet, CA

Very responsive, even for false alarm. I feel much better using the service since I live alone

3 years ago

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Verified Customer

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Marilyn Duncan Memphis, TN

They are on point & very prompt. I would recommend this company to morw elderly people

3 years ago

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Verified Customer

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Frieda Laganiere Fort Lauderdale, FL

I feel safe with the "necklace" around My neck especially going up or down my stairs.

3 years ago

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Verified Customer

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Ray Kallaher Jr Newbury Park, CA

Outstanding and friendly support courteous and well informed support personnel.

3 years ago

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Verified Customer

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Michael J Anderson Tooele, UT

We were in a major semi vehicle accident and help was on the way within 5 minutes

3 years ago

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Verified Customer

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Betty Whitehead Palmdale, CA

I rated this number because Lively Mobile Help is overly sensitilve. I was called about 3am because the alarm went off which I was unaware of.

3 years ago

Reply from MobileHelp

Hi Betty, We received your review and we are glad to hear that this was only a false alarm. We apologize for any inconvenience it has caused. At MobileHelp, your safety is our number one priority, and we would like to get in touch with you to resolve any equipment issues you are experiencing. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 27th, 2022

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Verified Customer

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Eileen Cohen Newbury Park, CA

When my wife fell they responded very quickly. Fortunately I was home and did not need any help.

3 years ago

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Verified Customer

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Madeline Weiss Ocala, FL

Their techs were patient, knowledgeable, worked with me until I had the right unit for my use.

3 years ago

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Verified Customer

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Marilyn Knaff Lakeland, FL

Good customer relation. When I requested an extra item they promply shipped it at no extra cost

3 years ago

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Verified Customer

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Vicki Barich Trenton, MI

I got Mobile Help for my Mom and we love the security that she is in good hands.

3 years ago

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Verified Customer

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Marie Pascal for Janice Kingsley, mother New Hampton, NY

I had a very patient rep, Patrick, who explained everything and made the purchase easy.

3 years ago

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Verified Customer

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Miki Kelly Maryville, TN

It is very reasonably priced, reliable and people at MobileHelp is extremely helpful.

3 years ago

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Verified Customer

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Darrel Nezperce, ID

When setting up the mobilehelp they did what they said they would. By calling us back.

3 years ago

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Verified Customer

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Jack Coneybeer Denver, NC

Easy to deal with. Quick response (I accidently pushed the button...response was very quick)

3 years ago

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Verified Customer

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Wanda Wherler Lubbock, TX

Very good service. EMS arrived promptly. I unlocked the door and called my caregiver.

3 years ago

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Verified Customer

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Sharon J Andrews Monroe, WI

It is easy to use and to wear every day. Has a convenient older to put it in when not wearing it like at night.

3 years ago

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Verified Customer

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Rosalie opall Richmond, VA

Device needs charged every 2 days. There has been 3 false alarms not of my doing. Can not adjust the length of cords on necklaces.

3 years ago

Reply from MobileHelp

Hi Rosalie, We received your review and we apologize for any inconvenience you are experiencing with your current equipment. It seems like you have not yet had a chance to speak with our Technical Support team about these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be more than happy to review the equipment with you and help resolve these issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 6th, 2022

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Verified Customer

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Vickie Herron Coweta, OK

Does not work in a metal building. Could not communicate with the operator. Didnt call back the house phone to check when the operator didnt get a response from the person. To much money to not work as described.

3 years ago

Reply from MobileHelp

Hi Vickie, We have received your review and we apologize for any inconvenience you have experienced with the coverage in your building. Metal constructions can interfere with cellular coverage in your home, however, if you have a landline phone available, we do have a landline based system that can be used. At MobileHelp, your safety is our number one priority, and if this is an option for you, we would be happy to assist you with placing a new order. You can reach us directly by dialing 800-800-1710. We look forward to speaking with you soon.

May. 6th, 2022

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Verified Customer

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Mary Jo Strait Iowa City, IA

Easy to work with, dependable, ability to go anywhere, has fall detection, water resistant.

3 years ago

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Verified Customer

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Patricia Anderson Windsor, WI

Excellent detection, unit itself is like wearing a garage door opener - size needs a revision to get women to wear

3 years ago