Name: MobileHelp
Rating: 4.6

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Verified Customer

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Kim Hays, KS

I am amazed at the communication initiated on your end to check on us! He accidentally laid his device down a bit hard on a surface, and they call was made in fear that he had fell! Good test run!!!!

1 year ago

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Verified Customer

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Nancy Post Imperial, MO

The pendant can get in the way when I take off my seatbelt and other movements. It's easy to accidentally press the button. But I understand the need and I wear it every day but not when I'm sleeping. It's right on my night stand and I don't forget it.

1 year ago Edited May 15, 2023

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Verified Customer

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Angela Vogel

So far very pleased with the overall experience with MobileHelp. Only once was I unable to get in contact with the department that I needed to. Customer Service was able to switch out the product that I initially received and quickly sent a replacement .

1 year ago

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Verified Customer

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Brooke St. Petersburg, FL

You seem to be a good company so far. I will say several false alarms, however yesterday when I did fall and needed help it did not go off. I did contact you and surprisingly all tests came back good. The customer service gentleman was confused as I was. I am supposed to get a new one today.

1 year ago

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Verified Customer

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Emma Mauldin, SC

I HAVE A CONCERN WITH THE SIGNAL BEING SO SENSITIVE. I THINK I WOULD DO BETTER WITH A WRIST BAND. This device registered a "fall" when it merely touches a surface. I like the fast response from the team when it does send a signal.

1 year ago

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David Hankard Boston, MA

That shipping included easy access to FedEx, help in remedying a glitch. Plus that voice feedback to and from the device . Great for false alarms, better than looking for instructions.

1 year ago

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Francis Rankin St Louis, MO

Customer Service is extraordinarily helpful when I have questions. Every representative goes out of their way to answer our questions and give us tips on the use of our new Mobile Help Micro device. We couldn't be happier.

1 year ago

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judy K Hayward, CA

Mobile Help is a company that offers rates cheaper but with great products and exceptional customer service. I was shocked at how eager they were to help and going beyond my expectations all while being so pleasant.

1 year ago

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Carla Huscher Valley, NE

So far, the emergency help hasn't been needed, but once it was activated accidentally and Dad was able to communicate with the person and let them know he was okay. It was a relief to know it's working as we hoped!

1 year ago

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Viola New Milford, CT

I have a small complaint that may or may not make a difference as to whether I continue with MobileHelp. I am having difficulty hearing the individuals when they speak to me. I have the volume up as far as it will go. I last spoke with a person from near the unit but what if I am in another room. Is there anything that can be done to make the volume coming from your end louder.

1 year ago

Reply from MobileHelp

Hi Viola, We received your review and we apologize for the issues you are experiencing due to the volume. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements or upgrades needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 22nd, 2023

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Doris Tulsa, OK

PROS: Compact size. Customer service very nice. The option of cancelling a false alarm without issues. CONS: Fall detection sensitivity very easy to set it off just by certain movements. No adjustment for sensitivity.

1 year ago

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Pam Whatmore Portland, OR

Mobile is very responsive when the button is pushed. They are also very patient and understanding when the button is pushed intentionally by a customer who can't remember what it us for.

1 year ago Edited January 10, 2024

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Carmelene Show Low, AZ

It let me know when battery was low by voice, e-mail & notification on my phone. I'm still learning all the features. It seems to me that the battery does not last a full day & that concerns me. I'm active from 5:00 am to about 8:00 pm. Maybe it is something I'm not aware

1 year ago

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Mary Jane Hoover Sparta, NJ

I like the fact that I have multiple buttons, even one in the bathtub. When I needed help doing the testing, the attendant was very helpful. She didn't get upset at my mistake, and explained what I did wrong.

1 year ago

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Helen Albuquerque, NM

Too many devices to learn about at once. I just need the base station and the mobile device. I was not told that I did not have to get the wall button, wrist button, and lock box. I am paying for these but not using them. The lights on the base station and mobile device when on the charger are much too bright at night. I cannot sleep with the bright lights on so I cover both at night now only to learn that this is not a good idea because it blocks the sound system.

1 year ago

Reply from MobileHelp

Hi Helen, We received your review and we apologize for the issues you are experiencing with the equipment. At the moment, the lockbox and a wearable help button are complementary with new orders for no additional cost. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to help resolve these issue and provide you with any equipment alternatives needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 23rd, 2023

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Beverly Swasey Newcastle, ME

Impressed by speed in receiving equipment after ordering. All the people I have spoken with are polite and very helpful. Equipment is comfortable to wear, not too heavy or bulky.

1 year ago

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Warren Ladera Ranch, CA

That sent the wrong equipment the first time. It was corrected the second time except the door lock had the wrong code. So now they are sending a new door lock. So let's see what happens the third time. I did talk to technical support and they were very supportive. A plus for technical support.

1 year ago

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Audrey

MobileHelp has worked out great for my parents. Response time is right on, even when it is a false alarm they still respond. My family and parents are very happy with the system.

1 year ago

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Rene Schoneman Toms River, NJ

The unit was easy to setup and easy to use. I find it costly and still have not received a call back regarding what I was told about the fall down detection. I have been waiting for that returned call after leaving 3 messages with customer service

1 year ago

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Doug Ocala, FL

Actual fall detection. Operator dispatched EMTs to my mother’s location and they transported her for treatment. Follow up calls, emails and texts were sent to alert us. Pendant worked exactly as advertised.

1 year ago

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Judy

The lanyard is very heavy and too long. I have to keep the device inside my shirt or else the "fall alert" alarm goes off whenever I bend over to pick something up from the ground. I've fortunately had no occasions to use the alarm, but do feel more secure when I'm wearing it and going outside on the ice of my driveway.

1 year ago

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Barbara Rodgers Kansas City, KS

My parents through Veterans Care sent a check Aug 4, it is 3 weeks and they have not recd their devices. I verified the amount, the address and name were correct. I have called 10 times as well as leaving messages for the CEO and President. I talked to Karemasha and Mykia, who told me the mail is 3 weeks delayed. I was told I could not talk to management because the office was closed due to covid and someone will try to go in the office and pick up mail. I cannot get help and I cannot get my parents their device. Please do not tell me to call back into customer service or billing. I need a person that cares

2 years ago

Reply from MobileHelp

Hi Barbara, We received your review and we apologize for any inconvenience you have experienced with the billing for your account. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with resolving this issue? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Aug. 24th, 2022

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Thomas E Chicago, IL

Mobile Help was very kind and understanding about a situation involving my mom's dementia. Our family really appreciates that. Everyone we communicated with was very nice to us, which we are also really grateful for.

2 years ago

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Cindy

My mom has been using mobile help almost 3 years and they are awesome! It is nice and comforting to know that if my mom(90) needs help they are at the ready. Great company, very nice people.

2 years ago

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Lorene Miller

My mother passed away less than 7 months after receiving MobileHelp's equipment and service. The equipment was returned as instructed, and they confirmed receipt of same. According to the web site, "You may receive a prorated refund, based on the non discounted monthly rate, after we receive your complete system." Because of a discounted monthly rate that I had prepaid for a year, they refused to issue any rebate.

2 years ago

Reply from MobileHelp

Hi Lorene, We received your review and we offer our sincerest condolences for your family's loss. Depending on the amount time left on your plan and the discounted rate you received, there may be no refund due at the time of cancellation. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would be happy to give you a call if any further assistance is needed with your account. Please feel free to reply privately with the best callback number to reach you on. Our Customer Service team can also be reached directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Feb. 21st, 2022

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Corinne Deering Burlington, VT

I was happy with the system until I returned the equipment. I was told I would receive a pro-rated refund. When I heard nothing after returning the equipment, I was then told that because I was already receiving a discounted price on the equipment, I would NOT be receiving any refund. This is NOT what I was assured by two other representatives, first upon considering the equipment with a sales person, and second when I called about returning the equipment. Be sure you read the fine print and don't rely on what you are told be the sale rep!

2 years ago

Reply from MobileHelp

Hi Corinne, We received your review and we apologize if there was any misunderstanding regarding the prorated refund. Our prorated refunds are based on the non discounted rate. By signing up on an annual payment plan you receive a deep discount for the year of coverage. With just a little over a month of time remaining at the time of cancellation, it leaves no refund due on the account. Please do not hesitate to contact us with any question or concerns you may have - we are happy to help. We can be reached at 877-827-6207 Option 3 for Customer Service. Thank you for being the most valued part of our MobileHelp family.

Jan. 26th, 2022

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LRZ

I have twice tested the fall detection and it did not alarm. On another test,, it took a long time, I would say five or six minutes, before someone responded. When I complained about the slow response she became quite defensive. When I was having issues with my neck pendant lanyard, it took three shipments before they sent the correct lanyard, the first time sending me the exact same lanyard I had the issue with in the first place. But tonight was the last straw. It wasn’t until the third time that I tested the fall detection by dropping the pendant on the floor before it finally alarmed. “Fall detected, contacting emergency responders” repeated over and over for close to ten minutes while the ring of the pendant in the charging cradle was circling red and then suddenly it turned green (the normal charging status) and stopped announcing an emergency. After about another five minutes, while the ring remained green, I got a response to my emergency test. I was totally confused as to what had just occurred and explained the situation to the responder. She became rude and said that there was no record of my alert earlier. If that were the case, why did she respond now in the first place? The more I tried to explain what had happened, I became more and more frustrated as she became even more nasty and rude. I guess I’m just unlucky seeing how virtually every other review reflected a very positive experience. I just called Medical Guardian and, after being treated with courtesy and respect, signed up with them. Once I get my new equipment, it will bring me relief and joy to be rid of Mobile Help for good.

3 years ago

Reply from MobileHelp

Hello, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to give you a call to help review the equipment with you and resolve these issues. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 12th, 2021

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Cheyenne Stewart Maryville, TN

My sweetcorn representative. Jeff, was super friendly & caring about my needs of taking care of my daddy. Made sure I was ordering everything needed to do so. I highly recommend MobileHelp. Very Caring People

3 years ago

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DeeBeeEl Culpeper, VA

Equipment was returned on 09/09/20. I received an email confirming it was received by MH on 09/16/20 and to allow 30 days to process any “pro-rated credits to your bank”. Having heard nothing and passing the 30 day mark, on 10/27/20 I called and spoke to Rod at MH who informed me that indeed the equipment had been received on 09/16/20, but I was not due any refund. I questioned this as my 12 month contract expired 01/16/21 (I prepaid a year in advance) so that left 4 months on the contract. I asked to speak to a supervisor as this hardly seemed fair. Rod said he would have someone call me back. On 11/03/20 I received a call from Alex at MH who stated that some of the info Rod had given me was correct and some was incorrect. He stated I was due a refund of $49.90 which is the non promotional prorated amount due. He said the refund would be processed today and to allow 7-10 days to receive the refund. On 11/30/20 I again called and spoke to Jacquira who stated there was a credit of $49.90 on my account. I questioned this as my “account” was closed and equipment returned.I explained my 11/03/20 call to Alex and she put me on hold while she checked into it. She returned to the phone and said that she would expedite the refund and I should receive it in a few days. On 12/14/20 I again called as I had not received a refund. I spoke to Shawn and was told the check was mailed 12/11/20 and to allow 3-5 business days to receive. Not exactly “expedited” as I was told on 11/30/20. Check was received on 12/23/20. Customer service prior to purchase was wonderful. Calls were promptly returned and questions answered. After purchase, upon return of equipment (which was no longer needed as my mother entered a nursing home) customer service was non existent. I was given misinformation time and time again and felt totally disrespected by some of the agents. I realize $49.90 is not a great deal of money, but it is not about the money. It is about the lack of knowledge of your agents and the sheer fabrication of facts. I hope I never have to experience this again and would not recommend Mobile Help to anyone.

3 years ago

Reply from MobileHelp

Hello, We received your review and we apologize for the misinformation and inconvenience you experienced during the cancellation process. At MobileHelp we pride ourselves in providing a great experience to our customers, and we have forwarded your message to our upper management team for further review, and to help prevent this from happening in the future. Again please accept our sincerest apologies, and let us know if we can be of any further assistance, our Customer Service team can be reached directly by dialing 877-827-6207 Option 3.

Dec. 28th, 2020

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Nancy Cox Hill

They are wonderful with whom to work. Actually, they were exceptional in all areas. They were very responsive to my concerns and questions ,more so than other companies I contacted prior to selecting Mobile Help.

4 years ago

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Mary Carlson Behne

I fortunately have had no reason for alert service since put into service. The wrist band is comfortable and wipes clean easily. Hook up was easy, in fact I wondered if I did it correctly because it was easy.

4 years ago

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Nelson Family

After spending ample time calling and speaking with different companies, MobileHelp was the most cost efficient and offered more security than other companies. There were some problems with order processing, but overall nice customer experience.

4 years ago

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Margaret Sallee

Because I have accidentally set my alarm off a couple of times and got a call asking if I was all right. I am confident that paramedics would have shown up if I hahâ€™t answered it.

4 years ago

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Kim

Easy to use, lots of vendors. Be sure to do the survey right away or theyâ€™ll pester you continually until you fill it out- even if you havenâ€™t used a vendor yet.

4 years ago

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Tracy Moreira

I havent needed to use it, but a few times i bumped into something and they were calling to check on me. Thank goodness i wasn't having a real emergency, but know they will be there when i do.

4 years ago

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Linda Kirkpatrick

Pleased with the reliability of dispatchers, and quality of equipment. However, the "fall detection" feature does not seem to work with any dependability. My husband fell 4 times without detection, yet the device reported a fall once when he did NOT fall. Although I was assured the company would refund the $60 paid for 6 months of fall detection, the company pro-rated the refund. Otherwise, I would have scored them higher for trustworthiness.

4 years ago

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R. Munyan

Took 3 three calls to get a return call. our base & necklace kept going off & we nor cust. serv. could get them both off, took several calls to get it done. we held the base & the necklaces down for 20 sec. like told & still would not go off for us. also the first day we got two odd people come over on the base itself had noting to do with Mobile Help.

5 years ago

Reply from MobileHelp

Hi,

We are sorry to hear about your experience, but are happy to see that it has since been resolved. Please contact us at 877-827-6207, if you need any further assistance.

Kind Regards,

MobileHelp

May. 20th, 2019

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KATHRYN BRANTON Shelby, NC

Nice people to speak with however the product did not meet my father's need. Equipment slow in answering when you push the button to call for help. Took 45 seconds then they would have to ask what the problem was and get info then they had to call 911. I could call 911 on my phone faster.

5 years ago

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Jill A Berger

Mobile Help was very helpful in explaining everything about the equipment, service and price when I called, which made my decision to go with Mobile Help rather than any of the other companies I checked out.

5 years ago

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M. Cramer Selmer, TN

My phone conversations with the 2 people I talked with was very helpful and informative.I have just received the equipment and finished setting up so no experience with actual operations.

5 years ago

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Barbara Thomas

The folks at MobileHelp go out of their way to ensure high quality service for the customer, they are so pleasant and truly care about the person they are providing service to.

5 years ago

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Sue and Peggy

Great customer service and products. I spoke with quite a few other companies but it was an easy decision to go with MobileHelp. We haven't needed them yet but feel hopeful that they will be there for us.

5 years ago

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kathy St Louis, MO

I'm still in the evalutaion stage. I set it off by mistake wearing the fall button around my neck so now I'm wearing the bracelet. I take the speak part with me when I go out and wear the necklace. It would be better if the bacelet had the GPS and ffall detection as well but it doesn't.

6 years ago

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Cheryl A Eaton East Providence, RI

I've had this for 3 1/2 years. The people answering when I push the button are always helpful and courteous. I like that it works outside of the home, especially when I'm driving. I would definitely recommend this product.

6 years ago

Reply from MobileHelp

Thank you so much for this awesome review & for being such a long time customer! We truly appreciate your kind words and are so thankful to have you as part of the MobileHelp family!

Jul. 10th, 2018

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Lorraine Sager Haworth, NJ

THIS PRODUCT PROVIDES SECURITY NO MATTER WHERE YOU ARE. IF YOU STILL DRIVE IT'S AN EXCELLENT DEVICE TO GO ALONG WITH YOU. HAVE HAD IT FOR YEARS AND USED IT ONLY ONCE. WHEN OUT OF TOWN I TEST IT AND THE SERVICE PROVIDES THE AREA YOU ARE IN SO YOU KNOW IT'S WORKING. IT'S THE BEST.

7 years ago

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Dave H

Mobile Help has ALWAYS been there in every way for my father since signing up with the company many years ago. Customer service or call for help has always been professional!

7 years ago

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Jane Harrison Manasquan, NJ

The main thing I love about Mobile Help is the security I have in knowing you are always with me in case something happens to me. I live alone so thst is very important to me.

7 years ago

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ElizabethBashore Shepherd, MI

I have had Mobile Help for several years, (I can't remember when I installed it), and I have been very comfortable and peaceful that if I ever needed help all I have to do is, Push the Button and help is on the way.

7 years ago

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Harriet K Lane

I have used Mobil Help for a few years as have several of my friends. I have been satisfied enough to recommend the service to my friends as I know that the aspect of coverage anywhere within the continental USA is very important to those of who travel with some degree of frequency.

7 years ago

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Deborah Chapman

I ordered this service because I fell & couldn't get up. 1 scooted to some steps & then stood up. I love the Mobil help & take it with me when ever I leave the house. Living alone it gives me peace of mind.

7 years ago