Name: MobileHelp
Rating: 4.6

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Verified Customer

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Harvey Strege Lancaster, MN

So far, my satisfaction with the service is very good. Using the equipment has also been good. I give them a 10.

7 years ago

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Verified Customer

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Mazie Hall Gilbert, AZ

My mom is 87 and by herself sometimes so we purchased the classic system from MobileHelp. Service and equipment are good

7 years ago

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Verified Customer

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Ronald Curtis Granite Falls, NC

I have the system that works away from home. I'm very satisfied with the service and equipment so far.

7 years ago

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KR Madison, MS

Their representatives were great, and although I've only had it for a little bit, it's worked just fine.

7 years ago

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Verified Customer

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Gerard Richard Fitchburg, MA

I'm very satisfied with the service so far. I preferred the GPS unit for him, but I decided not to purchase it, considering there's always somebody with my dad. He did press the button by accident already, and nobody seemed to hear him. I was little taken back by it.

7 years ago

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Verified Customer

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Valerie Winer Delray Beach, FL

Their service is very good, I love it! For somebody like me that's in a wheelchair, it was very easy to set up.

7 years ago

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Verified Customer

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Lucky Arevalo

I got this for my mother because she is alone during the day. The equipment is very good. So far, the service is good

7 years ago

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Verified Customer

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MT Wichita, KS

I purchased MobileHelp for a family member because I work the evening shift, and she falls sometimes. The device itself is too sensitive. There would be an operator calling us when she's lying down, so I can't say I'm so satisfied with it. However, their representatives were great.

7 years ago

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Verified Customer

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Denise Brinker Wagoner, OK

The representatives were very helpful! It also seemed to be very easy to set up. I can say I'm very satisfied with the service.

7 years ago

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Verified Customer

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Steven Coleman Chandler, AZ

Setting up the system was good; I understood it very well. I didn't have a problem with the service itself, however, I didn't like the way their representatives handled things. They ran my card without my permission. Although I didn't have money in my account, I didn't like that she did that.

7 years ago

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Verified Customer

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Floyd Coots Tallassee, AL

It was very easy to set up. So far, everything has been fine. I'm satisfied with the service and very happy with the representatives.

7 years ago

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Verified Customer

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DW Littleton, NC

It wasn't hard to set up the system. They were very good to deal with and the service has been excellent so far.

7 years ago

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Lupita Meza Oxnard, CA

I was very satisfied with the Sales Team. The devices are nice, and although I haven't had used it, it seems like it's going to be a nice service.

7 years ago

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Verified Customer

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Anna Read Cypress, TX

I haven't had to use it, but the system seems to be okay. So far, I haven't had a problem with it, so it's with me all the time; wherever I go. On the other hand, the representatives were great!

7 years ago

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Verified Customer

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Jackie Lee Selma, NC

It's been a great service! Their Sales Team was very good as well; I've been very pleased with MobileHelp.

7 years ago

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Jane M

Thank God I haven't had to use it, but I think they've been very good so far. The whole service has been great.

7 years ago

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Verified Customer

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Phyllis Worley Mullens, WV

The Sales Team seemed to be nice; they kept calling and you know just check to see if everything is alright. I feel safe and secure with it.

7 years ago

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Verified Customer

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Wilbur Parker Kyle, TX

The Sales Team was very polite and answered all my questions. Plus, the device was pretty simple to set up. I would recommend it.

7 years ago

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Verified Customer

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Carole Sherman Monroe Township, NJ

I had a stroke so my son decided I needed this service in case of an emergency. Their sales team was decent and the equipment was not hard to set up and use.

7 years ago

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Verified Customer

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Donna Labbe The Villages, FL

Although the devices are a little cumbersome to carry, the service has been fine. I had an issue once but it was immediately taken care of after I called.

7 years ago

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Verified Customer

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Robert Pringle Oceanside, CA

I had a couple of major illnesses such as heart problems and cancer, so I decided Mobile Help would be a good fit for me. Their billing service is terrible because I'm supposed to be paying quarterly and I found out that I've been paying 4 payments every single month. They refused to correct that, so I would never use Mobile Help again.

7 years ago

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Verified Customer

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Lowelyn leasure Joliet, IL

I decided to get this product for safety reasons. It works well, so its really nice to now that it is there for me.

7 years ago

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Verified Customer

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Margie Essary Jacksonville, FL

My daughter bought this for me in case I take a fall sometime. I am 80 years old. Everything is very easy.

7 years ago

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Verified Customer

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SE Delray Beach, FL

I have been having problems with the base station. Sometimes I'll get a call through the base station in the middle of the night and I don't know from whom. Its really weird. The system is alright, but it could be improved.

7 years ago

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Verified Customer

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Shirley Fingerman Cincinnati, OH

I found out about Mobile Help from a friend and have been satisfied and glad that I have it. It definitely works.

7 years ago

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Verified Customer

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Pat Nelson Jonesborough, TN

I fall all the time, and there's no one around to help. Having Mobile Help just makes me feel safer.

7 years ago

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Verified Customer

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Billie Smith Battle Lake, MN

I'm very satisfied with Mobile because I feel that if I fall again I could push the button and get immediate help.

7 years ago

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Verified Customer

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Barbara Bates Murrells Inlet, SC

Mobile Help is very good at what it does. They have already helped me in several cases. Excellent service.

7 years ago

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Verified Customer

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DJ Medford, OR

Fortunately I haven't had to use the service, but it's been very good. If there is a false alarm, they call and help out.

7 years ago

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Verified Customer

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JS Cotati, CA

It's a perfect service and works perfectly for me because I work outside the home. I recommend them to other people because they're very good.

7 years ago

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Verified Customer

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Lois And John Mellor Centralia, MO

A friend referred us to Mobile Help, and they are great! It's very simple to use. We've been very satisfied.

7 years ago

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Verified Customer

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CT Blanchester, OH

The service is fine - they come right on and send somebody if you need it. I don't like the cost though. I think it's too high.

7 years ago

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Jean Ontario, OR

i am going to send the set back only ecause there is to many piece for me to keep up with. and also the doctor was little unure about being care full withit comeing close to my pacemaker. For someone who need that much euipment this is great set. Jean Peden

1 year ago

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Sharon Fort Worth, TX

I have not had an incident happen (yet), so do not know much to say at this time. It does work as i have made it come on by accident. They were very responsive and nice when I told them it was activated by accident.

1 year ago

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Don Jones Rocklin, CA

So far every time my system has been tripped it worked perfectly, I got a phone response rapidly and the responder was always very friendly and professional. Luckily there were no emergencies

1 year ago

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Gerald Phoenix, AZ

I am a new customer and to date all has been easy to install and understand. the sales person was precise in her explanation and reassuring that the unit would have a comforting effect on me ,which it has done.

1 year ago

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Sandy Carnegie, PA

I spoke with Summer several times before making my final decision as to what was best for my mom. She could not have been more helpful and informative. There was no “high pressure” to have me make a quick decision. We’ve since called customer service with various questions and have been equally happy with the response.

1 year ago

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Dabbie Davis Marietta, GA

Jessica was great. She listened carefully, answered all my questions, suggested alternatives and followed through on all troubleshooting. I am very happy and satisficed with her level of support.

1 year ago

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Diane Cooke Las Vegas, NV

I've only been apart of the medical alert family. So far I've been feeling safe & cared for a little so u guys keep the faith. And love shine signed your alert customer Diane LCooke

1 year ago

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Peggy Minneapolis, MN

I often have dizzy spells and finally fell during one major spell, plus I have a major heart condition. It really scared me, so I decided it was time to get medical alert. Since I am alone most of the time, I now feel so much safer knowing someone is available to help with wearing the medical alert necklace. with fall alert.

1 year ago

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Verified Customer

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Karen Duluth, MN

I'm very happy so far with the quality of this product. I live alone so it's important I have something if I happen to fall or have any other issue. I would recommend this to anyone.

1 year ago

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Verified Customer

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Kathy Ogburn Denton, TX

So far things are going great. My mother has accidentally set off the alarm a couple of time and y'all are very responsive and understanding. I'm confident that she is in good hands with MobileHelp. Thank you.

1 year ago

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Verified Customer

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Harley

I would rated a 5 but the service does not work in mountainous areas, where ATT doesn't serve. We are on verizon, just can't believe your service can't work off Verizon. Other than that, great product easy set up...but dad hasn't used yet because he is living with us and the ATT doesn't work in my area

1 year ago Edited January 10, 2024

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Verified Customer

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Haydee Queens, NY

I feel so secure with this service. I accidentally knocked the gadget and there was a very fast response that I was able to cancel promptly speaking to a person. I definitely would recommend this service .

1 year ago

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Verified Customer

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M L

Scott was very helpful when deciding which unit to purchase for my mom. Emergency response so far has been good as well as customer service. However, my mom fell twice and the micro mobile device 5.0 lite necklace did not detect both falls (I know it’s not 100% proof). However, it detected other accidental mishaps when she didn’t fall. Unit needs charging every 2 days (very inconvenient) as opposed to 3-4 days. Setup was pretty easy & merchandise arrived pretty fast.

1 year ago

Reply from MobileHelp

Hello, We received your review and we apologize for the issues you are experiencing with the automatic fall detection pendant. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues and provide you with any equipment replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 10th, 2023

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Verified Customer

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Michelle Christensen Chanute, KS

Impressive customer service and quick delivery. So far my mom is liking it, she says it makes her feel safer, ie; she did something to set it off on accident and mobilhelp was checking on her immediately.

1 year ago

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Verified Customer

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Madge Oklahoma City, OK

Very sensitive. Putting linens on shelf. Put towels on shelf, stepped on stool onto floor and bent over to pick up sheets - alarm sounded - fall detected. I now move slower.

1 year ago

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Verified Customer

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Barbara

I like the peace of mind, knowing we are somewhat protected. dependent seem to be a little sensitive to movement. It may bump against my chest and I get a fall alert. I would like it to be a little less sensitive.

1 year ago

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Verified Customer

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Deborah Arlington, MA

I wear my device during the day. It is quite sensitive. I get a vocal alert if I bend over to far to lift something. Very simple to follow the instruction to push and hold the large button.

1 year ago

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Verified Customer

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Rick Martin Rock Hill, SC

They were quick to answer the initial inquiry and very clear about what they offer and up front about costs and services. Upon verification of my order and payment the delivery was prompt and setup easy.

1 year ago