Name: MobileHelp
Rating: 4.6

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Verified Customer

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Wilbur Parker Kyle, TX

The Sales Team was very polite and answered all my questions. Plus, the device was pretty simple to set up. I would recommend it.

8 years ago

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Verified Customer

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Carole Sherman Monroe Township, NJ

I had a stroke so my son decided I needed this service in case of an emergency. Their sales team was decent and the equipment was not hard to set up and use.

8 years ago

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Verified Customer

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Donna Labbe The Villages, FL

Although the devices are a little cumbersome to carry, the service has been fine. I had an issue once but it was immediately taken care of after I called.

8 years ago

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Verified Customer

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Robert Pringle Oceanside, CA

I had a couple of major illnesses such as heart problems and cancer, so I decided Mobile Help would be a good fit for me. Their billing service is terrible because I'm supposed to be paying quarterly and I found out that I've been paying 4 payments every single month. They refused to correct that, so I would never use Mobile Help again.

8 years ago

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Verified Customer

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Lowelyn leasure Joliet, IL

I decided to get this product for safety reasons. It works well, so its really nice to now that it is there for me.

8 years ago

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Verified Customer

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Margie Essary Jacksonville, FL

My daughter bought this for me in case I take a fall sometime. I am 80 years old. Everything is very easy.

8 years ago

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Verified Customer

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SE Delray Beach, FL

I have been having problems with the base station. Sometimes I'll get a call through the base station in the middle of the night and I don't know from whom. Its really weird. The system is alright, but it could be improved.

8 years ago

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Verified Customer

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Shirley Fingerman Cincinnati, OH

I found out about Mobile Help from a friend and have been satisfied and glad that I have it. It definitely works.

8 years ago

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Verified Customer

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Pat Nelson Jonesborough, TN

I fall all the time, and there's no one around to help. Having Mobile Help just makes me feel safer.

8 years ago

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Verified Customer

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Billie Smith Battle Lake, MN

I'm very satisfied with Mobile because I feel that if I fall again I could push the button and get immediate help.

8 years ago

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Verified Customer

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Barbara Bates Murrells Inlet, SC

Mobile Help is very good at what it does. They have already helped me in several cases. Excellent service.

8 years ago

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DJ Medford, OR

Fortunately I haven't had to use the service, but it's been very good. If there is a false alarm, they call and help out.

8 years ago

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JS Cotati, CA

It's a perfect service and works perfectly for me because I work outside the home. I recommend them to other people because they're very good.

8 years ago

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Lois And John Mellor Centralia, MO

A friend referred us to Mobile Help, and they are great! It's very simple to use. We've been very satisfied.

8 years ago

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Verified Customer

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CT Blanchester, OH

The service is fine - they come right on and send somebody if you need it. I don't like the cost though. I think it's too high.

8 years ago

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Ethel Richmond, VA

So far so good. Lots of times we wonder if we’re really connected because of fraud these days but I’m glad to know that my dad‘s mobile help is working because it has been tested

1 year ago

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LeAnn Johnson Chariton, IA

Mobile Help is just what the family needed to keep mom and dad safe in their home and when driving their car. The product will continue to provide the independence they so desire to keep.

1 year ago

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Clark Kissimmee, FL

Patrick was helpful in getting both my husband and Father set up. It's been less than a month and we had one occurrence where my dad press the button by mistake and the response was excellent and resolved expeditiously. Thank you MobileHelp for helping in providing a sense of security.

1 year ago

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Vincent New Baltimore, MI

Appreciate the sales rep, explained all well, professional and friendly he was. Can’t say more, as I have not yet needed nor used the service, so I don’t know how well it will work, frankly hope I never need to find out.

1 year ago

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Mark Sheboygan, WI

I liked the ease of adapting to the products that will assist me in my time of need. I am very pleased with their quick response and with their kindness, helpfulness knowledge and Patience!! Thank you!

1 year ago

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Barbra Clio, MI

I don’t like having to charge it every night. I don’t have a plug close enough by my bed where I can charge. I goes off at least once or twice a day. Other than that I’m very satisfied with it.

2 years ago

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Jean Ontario, OR

i am going to send the set back only ecause there is to many piece for me to keep up with. and also the doctor was little unure about being care full withit comeing close to my pacemaker. For someone who need that much euipment this is great set. Jean Peden

2 years ago

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Sharon Fort Worth, TX

I have not had an incident happen (yet), so do not know much to say at this time. It does work as i have made it come on by accident. They were very responsive and nice when I told them it was activated by accident.

2 years ago

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Don Jones Rocklin, CA

So far every time my system has been tripped it worked perfectly, I got a phone response rapidly and the responder was always very friendly and professional. Luckily there were no emergencies

2 years ago

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Gerald Phoenix, AZ

I am a new customer and to date all has been easy to install and understand. the sales person was precise in her explanation and reassuring that the unit would have a comforting effect on me ,which it has done.

2 years ago

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Sandy Carnegie, PA

I spoke with Summer several times before making my final decision as to what was best for my mom. She could not have been more helpful and informative. There was no “high pressure” to have me make a quick decision. We’ve since called customer service with various questions and have been equally happy with the response.

2 years ago

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Dabbie Davis Marietta, GA

Jessica was great. She listened carefully, answered all my questions, suggested alternatives and followed through on all troubleshooting. I am very happy and satisficed with her level of support.

2 years ago

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Diane Cooke Las Vegas, NV

I've only been apart of the medical alert family. So far I've been feeling safe & cared for a little so u guys keep the faith. And love shine signed your alert customer Diane LCooke

2 years ago

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Peggy Minneapolis, MN

I often have dizzy spells and finally fell during one major spell, plus I have a major heart condition. It really scared me, so I decided it was time to get medical alert. Since I am alone most of the time, I now feel so much safer knowing someone is available to help with wearing the medical alert necklace. with fall alert.

2 years ago

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Verified Customer

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Karen Duluth, MN

I'm very happy so far with the quality of this product. I live alone so it's important I have something if I happen to fall or have any other issue. I would recommend this to anyone.

2 years ago

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Verified Customer

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Kathy Ogburn Denton, TX

So far things are going great. My mother has accidentally set off the alarm a couple of time and y'all are very responsive and understanding. I'm confident that she is in good hands with MobileHelp. Thank you.

2 years ago

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Verified Customer

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Harley

I would rated a 5 but the service does not work in mountainous areas, where ATT doesn't serve. We are on verizon, just can't believe your service can't work off Verizon. Other than that, great product easy set up...but dad hasn't used yet because he is living with us and the ATT doesn't work in my area

2 years ago Edited January 10, 2024

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Verified Customer

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Haydee Queens, NY

I feel so secure with this service. I accidentally knocked the gadget and there was a very fast response that I was able to cancel promptly speaking to a person. I definitely would recommend this service .

2 years ago

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Verified Customer

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M L

Scott was very helpful when deciding which unit to purchase for my mom. Emergency response so far has been good as well as customer service. However, my mom fell twice and the micro mobile device 5.0 lite necklace did not detect both falls (I know it’s not 100% proof). However, it detected other accidental mishaps when she didn’t fall. Unit needs charging every 2 days (very inconvenient) as opposed to 3-4 days. Setup was pretty easy & merchandise arrived pretty fast.

2 years ago

Reply from MobileHelp

Hello, We received your review and we apologize for the issues you are experiencing with the automatic fall detection pendant. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues and provide you with any equipment replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 10th, 2023

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Verified Customer

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Michelle Christensen Chanute, KS

Impressive customer service and quick delivery. So far my mom is liking it, she says it makes her feel safer, ie; she did something to set it off on accident and mobilhelp was checking on her immediately.

2 years ago

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Verified Customer

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Madge Oklahoma City, OK

Very sensitive. Putting linens on shelf. Put towels on shelf, stepped on stool onto floor and bent over to pick up sheets - alarm sounded - fall detected. I now move slower.

2 years ago

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Verified Customer

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Barbara

I like the peace of mind, knowing we are somewhat protected. dependent seem to be a little sensitive to movement. It may bump against my chest and I get a fall alert. I would like it to be a little less sensitive.

2 years ago

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Verified Customer

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Deborah Arlington, MA

I wear my device during the day. It is quite sensitive. I get a vocal alert if I bend over to far to lift something. Very simple to follow the instruction to push and hold the large button.

2 years ago

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Verified Customer

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Rick Martin Rock Hill, SC

They were quick to answer the initial inquiry and very clear about what they offer and up front about costs and services. Upon verification of my order and payment the delivery was prompt and setup easy.

2 years ago

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Verified Customer

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Kim Hays, KS

I am amazed at the communication initiated on your end to check on us! He accidentally laid his device down a bit hard on a surface, and they call was made in fear that he had fell! Good test run!!!!

2 years ago

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Verified Customer

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Nancy Post Imperial, MO

The pendant can get in the way when I take off my seatbelt and other movements. It's easy to accidentally press the button. But I understand the need and I wear it every day but not when I'm sleeping. It's right on my night stand and I don't forget it.

2 years ago Edited May 15, 2023

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Verified Customer

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Angela Vogel

So far very pleased with the overall experience with MobileHelp. Only once was I unable to get in contact with the department that I needed to. Customer Service was able to switch out the product that I initially received and quickly sent a replacement .

2 years ago

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Verified Customer

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Brooke St. Petersburg, FL

You seem to be a good company so far. I will say several false alarms, however yesterday when I did fall and needed help it did not go off. I did contact you and surprisingly all tests came back good. The customer service gentleman was confused as I was. I am supposed to get a new one today.

2 years ago

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Verified Customer

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Emma Mauldin, SC

I HAVE A CONCERN WITH THE SIGNAL BEING SO SENSITIVE. I THINK I WOULD DO BETTER WITH A WRIST BAND. This device registered a "fall" when it merely touches a surface. I like the fast response from the team when it does send a signal.

2 years ago

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David Hankard Boston, MA

That shipping included easy access to FedEx, help in remedying a glitch. Plus that voice feedback to and from the device . Great for false alarms, better than looking for instructions.

2 years ago

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Francis Rankin St Louis, MO

Customer Service is extraordinarily helpful when I have questions. Every representative goes out of their way to answer our questions and give us tips on the use of our new Mobile Help Micro device. We couldn't be happier.

2 years ago

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judy K Hayward, CA

Mobile Help is a company that offers rates cheaper but with great products and exceptional customer service. I was shocked at how eager they were to help and going beyond my expectations all while being so pleasant.

2 years ago

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Carla Huscher Valley, NE

So far, the emergency help hasn't been needed, but once it was activated accidentally and Dad was able to communicate with the person and let them know he was okay. It was a relief to know it's working as we hoped!

2 years ago

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Viola New Milford, CT

I have a small complaint that may or may not make a difference as to whether I continue with MobileHelp. I am having difficulty hearing the individuals when they speak to me. I have the volume up as far as it will go. I last spoke with a person from near the unit but what if I am in another room. Is there anything that can be done to make the volume coming from your end louder.

2 years ago

Reply from MobileHelp

Hi Viola, We received your review and we apologize for the issues you are experiencing due to the volume. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements or upgrades needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 22nd, 2023

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Doris Tulsa, OK

PROS: Compact size. Customer service very nice. The option of cancelling a false alarm without issues. CONS: Fall detection sensitivity very easy to set it off just by certain movements. No adjustment for sensitivity.

2 years ago