Name: MobileHelp
Rating: 4.6

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Verified Customer

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Jannette Coriarty Spartanburg, SC

They have answered any questions that I have had. When I push the fall button they come on the line within 3 seconds. I like it very much.

7 years ago

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Verified Customer

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James Sanders Raleigh, NC

I got it as my doctor's recommendation. It's a very convenient device and everything seems to be working fine.

7 years ago

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Verified Customer

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Wilbert Carny

I had two or three devices before. The customer service at MobileHelp will get in touch with you immediately. They're right there, all the time.

7 years ago

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Verified Customer

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Donna Comer Cameron, NC

The button is very comfortable and handy; it meets my needs. They have been very patient and helpful with me.

7 years ago

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Verified Customer

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Jenny And William Adams Delaware, OH

I heard about it on a magazine and decided to get it. Their customer support is good and the device is easy to use.

7 years ago

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Verified Customer

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David Zimberg Far Rockaway, NY

I saw some advertisements and decided to get it. The few times I've called they were helpful. The price is a little high.

7 years ago

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Verified Customer

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Ruth Stein Tampa, FL

They seem to provide fine help so far, and we haven't had any problems with them or the device itself.

7 years ago

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Verified Customer

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Janine Dowling

My mother selected it. It's been very easy for us to work with them over the phone, and to set up the service for her.

7 years ago

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Verified Customer

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Connie And Manny Roth Boynton Beach, FL

It was my son-in-law that did it, he handles it. I've used it and it has gone off several times. It's super sensitive.

7 years ago

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Verified Customer

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Kenneth F Rice Oswego, NY

Ease of set up and cost. MobileHelp offers all the service that the more expensie ones do but alot cheaper and no activation fee.

7 years ago

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Denise Henderson-Evans Milwaukee, WI

I wanted MobileHelp because I live alone. It's a good thing to have in that situation, and it comes in handy, it's very light.

7 years ago

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Verified Customer

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Robert And Marilyn Kiger Mission, TX

I saw it advertised on TV. We haven't actually had to use it yet, but we tested it, and it seems really good so far.

7 years ago

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Verified Customer

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Lynie

I have been a member for only 3 weeks. Button hit by mistake and they were there in a second checking on me!

7 years ago

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KathyDav

it is a bit difficult to rate since luckily we have never needed to use it, but it brings comfort to my mother in law knowing it's there

7 years ago

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Verified Customer

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Ms. C in Tamarac

We are thankful that we have not had to use the system yet but, the setup and testing process was very easy.

7 years ago

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Verified Customer

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S.B.Bowen-Rogers

it's easy and fast to use when help is needed. I've used my call button for help and the staff is so frendly.

7 years ago

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Verified Customer

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First Time Wearer

Because the fall button I wear around my neck is so sensitive that it has gone off several times & I have not fallen even once.

7 years ago

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Verified Customer

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Debbie Kirkland Clanton, AL

I think it's pretty good equipment. I take it with me every where I go, and I carry it within my home.

7 years ago

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Verified Customer

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William Mccloskey Winter Springs, FL

My son-in-law who is a EMT decided on MobileHelp for me. I'm very satisfied with it because it works.

7 years ago

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Anthony Barney

I just called them up, and the people were nice to talk to. I have used it maybe one time. It saves people's lives.

7 years ago

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Verified Customer

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Billie F Meier Louisville, KY

My niece selected this service for me. I've had a couple of calls by mistake, but it's a good thing to have.

7 years ago

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Verified Customer

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John Kerns Dillon, MT

My healthcare providers helped me decide on this. I had a pulse alarm in my chair, I don't know why... but I'm getting it paid for by Medicare.

7 years ago

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Verified Customer

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David Long Branson, MO

I haven't had it that long, but everything seemed fine with their service. So far it's been good, overall.

7 years ago

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Verified Customer

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Anonymous Benson, AZ

I found some of their advertising sitting on the top of my microwave, like it was speaking to me. I immediately called them! I wanted the necklace button, and they sent me all kinds of stuff.

7 years ago

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Verified Customer

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Thomas Hawes

I just picked one when I saw an advertisement. I haven't had to use it yet, but the equipment is convenient.

7 years ago

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Verified Customer

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Ann Glover

I use it all the time when I'm alone in my home. My daughter chose this system for me. They've done everything that we needed, and when we talk to them we've been satisfied.

7 years ago

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Verified Customer

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David Melanson

A friend told me about it. I haven't had to use it yet, but I wear it every day and I'm not worried about it.

7 years ago

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Verified Customer

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Raleigh And Marjorie Houston, TX

My wife wears it every day. The only one time did we use it, they responded promptly, and they called my son.

7 years ago

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Candela Prol Brooklyn, NY

There is always room for imporovement, the response couuld be even quicker if injured and/or unconscious and need urgent medical care

7 years ago

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CJ

Good service but requires too many phone calls to make account changes. Should be able to do online. Website and mobile site pretty lame.

7 years ago

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Verified Customer

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Anonymous North Royalton, OH

Mobile Help provides an excellent service, with excellent service, and has excellent customer service.

7 years ago

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Verified Customer

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Mary South San Francisco, CA

When my mom used it for help and was taken to the hospital, I received an alert. Unfortunately I was not able to find out what hospital she was taken to, or why.

7 years ago

Reply from MobileHelp

Dear Mary,

Thank you for your review. When the operator first notifies the family of an emergency, it is immediately after they have send out EMS, so there is no information yet. However, you can call back the same number that called you informing you of an emergency for updates on the alarm. We would be happy to go over this alarm with you, please contact Technical Support at 877-827-6207, Option 1 at your earliest convenience. We look forward to speaking to you.

Kind Regards,

MobileHelp

Mar. 13th, 2018

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Verified Customer

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Richard Giuliano

The advertising convinced me of getting it for someone else. They've used it a couple of times and things have worked out so far.

7 years ago

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Don Cunningham Alameda, CA

I have not yet needed to use in a crisis. I wear it all the time, and when I.ve tested it the response has always bee good.

7 years ago

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Verified Customer

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B. J. Los Angeles, CA

Fortunately, I have not had to call on them, but my monitor went off. accidentally and they promptly telephoned me

7 years ago

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Verified Customer

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Patricia Laurel, DE

their customer sevice is fantasic, they truly understand your stress and reason for installing the system

7 years ago

Reply from MobileHelp

Thank you Patricia! We love hearing this kind of feedback! Kind Regards, MobileHelp

Mar. 6th, 2018

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Anonymous San Diego, CA

I read about it in the AARP literature and decided to get it. I've only had it use it once and they responded as quickly as possible.

7 years ago

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Verified Customer

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Linda Reese New Berlin, NY

I got it because it had the mobile unit. They always answer my questions when I call. I haven't had to use it yet.

7 years ago

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Anonymous please. Northville, MI

Very prompt when they receive a signal from my equipment even in error.. I prefer the wrist band worn 24/7.

7 years ago

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Verified Customer

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Angelita Matias Philadelphia, PA

My main concern was safety, just feeling safe. They are really fast answering. I will recommend it to other people.

7 years ago

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Verified Customer

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Constance Chapmen Atlanta, GA

I got it since I thought they could help me if I happen to fall unconscious. Though the device that I got didn't really work for me. Apparently there were no replacements for it either so it was all pretty useless.

7 years ago

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Verified Customer

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Bob Kelley Fresno, CA

I chose them when I saw it in AARP magazine. It had a habit of going off, with its fall detector; we had to send it back in. They were very attentive to the problem, though.

7 years ago

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Verified Customer

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Dolores Walther Riverhead, NY

I found them on the AARP and decided to get it. I use it whenever I leave my house. I'm very comfortable with it.

7 years ago

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Verified Customer

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Jim Thomas

I saw an advertisement and decided to get one, and I'm not real happy with it. It was raining one day, and I slipped off a footstep coming up to my front porch. I fell and broke my leg, and I never could get them to answer.

7 years ago

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Verified Customer

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Anonymous Walnut Creek, CA

The GPS feature was what convinced me. I keep it with me all the time, it's the best one I've had so far.

7 years ago

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Anonymous

I tI thihk is a very good service although I find it rather bulky to have to carry the device and case around when going outside

7 years ago

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Charles Metzger Liberty, NY

I just liked their ad on TV and decided to get it. Their customer support is very knowledgeable and helpful.

7 years ago

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Verified Customer

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Thelma Melton Kershaw, SC

I just saw it on TV and thought I would try it. The button is there if I need it, I don't have any concerns about it

7 years ago

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Charles Lauer Southold, NY

I went with them since they covered me outside of my home. I haven't had to use it yet, but their people are knowledgeable and polite.

7 years ago

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Lulamae Grant Chicago, IL

I saw their advertisements and decided to get it. I haven't had to use it yet, but everything about it sounds great.

7 years ago