Name: MobileHelp
Rating: 4.6

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Verified Customer

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Frank

Every time I've tried to use the medical alert device, it works perfect. All the technicians are very helpful whenever I've called.

6 years ago

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Verified Customer

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Joyce

I wear the medical alert device all the time, and the company was very helpful when I set up the equipment.

6 years ago

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Verified Customer

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Lucy And Louis

Customer support has been so responsive. Anytime I accidentally hit the button or have questions, they are helpful.

6 years ago

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Verified Customer

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Lisa Ridenour Castaic, CA

i fell and dislocated my new hip replacement, pushed the button on my neck piece and had help quickly

6 years ago

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Verified Customer

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MTP Metairie, LA

They were quick to respond. They were also curteous and efficient. I really like the texts to all parties concerned!

6 years ago

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Verified Customer

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Dr. BSJ Detroit, MI

More cumbersome than previous. It requires two devices for full services. The previous one only required one device. Now for full coverage I must wear two.

6 years ago

Reply from MobileHelp

Dr. BSJ,

Thank you for your feedback. If you are looking to only have one device, we have our new all in one smart watch. If you are interested in switching or have any questions regarding the smart watch, please contact us at 877-827-6207. Thank you for being a valued part of the MobileHelp family!

Sincerely,

MobileHelp

Jul. 10th, 2018

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Verified Customer

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Roy Moore Clarington, OH

I like that it has GPS positioning. I had a problem with it not staying charged but they sent me a new one.

6 years ago

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Verified Customer

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Charlotte Silmon Summerville, GA

I am able to push it once a month to make sure it is working. The bill is more than I anticipated, though.

6 years ago

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Verified Customer

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David Tidwell Elon, NC

They have been more than helpful when answering questions. It's great and I would recommend it to anyone.

6 years ago

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Verified Customer

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Roxanne Rush Gray, LA

I think their customer support is great, and I don't have any problem with any of their products. It's easy to use.

6 years ago

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Verified Customer

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Anonymous Walnut Creek, CA

Base station error has had me calling several times to tech support.....it was not receiving signal.....and now after 3 calls they are

6 years ago

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Verified Customer

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DocR Abilene, TX

Friendly, competent service in getting started. Competent and responsive service after service activation.

6 years ago

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Verified Customer

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James Placitas, NM

Quick dependable response. I set off my alarms by mistake a couple of times recently and they responded immediately.

6 years ago

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Verified Customer

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Ina Laughman Westland, MI

The price is what drew me to MobileHelp's system. I'm always taken care of quickly when I call in to them.

6 years ago

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Verified Customer

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John A Christensen Brooksville, FL

Have only had a short time but Kathy fell and the fall alert did work and they called her to see if she needed help

6 years ago

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Verified Customer

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Carolyn Hurley

Because they are liars and thieves. Ordered for my brother and he passed away before being released from nursing home. I returned equipment in unopened box with their return label. They was supposed to refund 2 of the 3 months I prepaid. They lied and said it was wrong equipment fo they did not pay the refund.

6 years ago

Reply from MobileHelp

Carolyn,

It was a pleasure speaking to you the other day & we are happy to know we have resolved your issue. The other company's equipment has been mailed back to you. Thank you for being a valued part of the MobileHelp family!

Best Regards,

MobileHelp

Jun. 28th, 2018

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Verified Customer

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Virginia Dunn

I like to call earlier in the morning, but they don't open until nine. But, I just hang it on my pocketbook and off I go and there's nothing to it.

6 years ago

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Verified Customer

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Sandra E Hansen

For the money, it's good. They're good as showing and explaining everything, so I haven't had any problems with it.

6 years ago

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Verified Customer

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DE

There's nothing wrong with the app, or MobileHelp. It would have been good if I could have handled it. I'm 90 years old but just couldn't handle MobileHelp.

6 years ago

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Verified Customer

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Hattie Gordon Lamar, MS

I touched it accidentally and they responded right away, so I thought that was good. It works fine.

6 years ago

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Verified Customer

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Glenda M Cross Rolla, MO

It takes more than just one device hanging around my neck. They are a little slow when it comes to answering the phone.

6 years ago

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Verified Customer

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Joanne M Feierabend Roselle, IL

I think that they should either call you or have someone come to your home to tell you what all the equipment is. You're kind of in a blind spot, they just send it to you in a box and you put it up yourself.

6 years ago

Reply from MobileHelp

Joanne,

Thank you for your feedback. We did review your account and see that our technical support team has attempted to contact you regarding your new wall mount button. Please contact our technical support team at 877-827-6207, Option 1 at your earliest convenience. We look forward to speaking to you!

Best Regards,

MobileHelp

Jun. 27th, 2018

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Verified Customer

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Anonymous Delray Beach, FL

The gentleman was very courteous, and thorough. He explained everything to us, which is something important for us.

6 years ago

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Verified Customer

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Betty Prather Hollywood, FL

I have it and I feel comfortable with it. I like the price and the locations it can be used at. I can depend on this.

6 years ago

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Verified Customer

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Barbara Key Glendale, KY

I used to have another medical alert device and this one just fit me better. They always check up on me and anytime I need them they're right there.

6 years ago

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Verified Customer

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Kathy O'Malley Temple, TX

After searching around they were the most reasonably priced. Whenever I call them they're always there to help me.

6 years ago

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Verified Customer

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Mary Norwood Palm Bay, FL

I've had false calls and they call immediately to see if there's an emergency. It's very easy to use

6 years ago

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Verified Customer

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Irma Hurtado Sanford, FL

The day I got my device I called them like ten times and they were very helpful. I feel protected all the time.

6 years ago

Reply from MobileHelp

Thank you so much for your kind review. We are always happy to help with any questions you may have, please never hesitate to call. Thank you for being part of our MobileHelp family!

Jun. 21st, 2018

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Verified Customer

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Charlotte Fochtman Bonita Springs, FL

I feel very safe with my bracelet device. All the information we got from them and the service was just perfect.

6 years ago

Reply from MobileHelp

Thank you for leaving us such a kind review. We are glad to have the opportunity of giving you the peace of mind you need. Thank you for being the most valued part of our MobileHelp family!

Jun. 21st, 2018

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Verified Customer

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Linda Hudson Cumberland Furnace, TN

One morning I had severe pain and I couldn't get up and I pressed the button and they were here before you knew it.

6 years ago

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Verified Customer

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Fran Vanderbeek Venice, FL

I would say their customer service is very good because if I ever need them hopefully their close by.

6 years ago

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Verified Customer

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Dorothy Webb Marianna, AR

When I called and got set up I had no problem. Everything works good and the people are nice polite.

6 years ago

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Verified Customer

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RICHARD F

I do not like to have to have 2 things to wear...like the belt clip ANDOR watch too much needs to be combined to a single neck item

6 years ago

Reply from MobileHelp

Richard,

If you are interested in having an all in one type service, our new smart watch is just that. If you have any questions about this watch, please contact customer care at 877-827-6207.

Best Regards,

MobileHep

Jun. 19th, 2018

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Verified Customer

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Linda

Button keeps summoning them on its own. The fire department showed up at a restaurant when my clevage squeezes the button.

6 years ago

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Verified Customer

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Cris A great sales rep

I have great service, and very well known and respected company, thank you for your great product and services

6 years ago

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Verified Customer

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Barbara Duval

I wanted one that you could take out and about. I've had it for years and only had good experiences with this.

6 years ago

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Verified Customer

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Norma Jean Boardman

This product covers all the bases. I like how they answered all my questions and it is very self explanatory.

6 years ago

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Verified Customer

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Helen Daniels

I got this because I knew I was starting to get sick. They had everything you need, I like the wristband.

6 years ago

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Verified Customer

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Thelma Collar

I got this because of the danger of falling. When I have tested this, they always answer immediately.

6 years ago

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Verified Customer

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Virginia Brooks

My son did some research and he chose this company. I have the wristband and its easy to carry around.

6 years ago

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Verified Customer

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Leonard Dibiasi

It's very ease to use. I had this before I moved for 4 to 5 years. Now that I have moved back I want to use them again.

6 years ago

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Carol Austin

Its compact and easy to carry with you. The company was very informative and very nice when I bought the device.

6 years ago

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Verified Customer

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Raymond Cooley

I like that this has GPS. When I had a couple of problems testing it, the customer service helped me through it.

6 years ago

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Verified Customer

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Mildred Toombs Mt. Dora, FL

I got it because I can get help from them anywhere I am. I wish I had had it before. The button doesn't keep the charge for very long though.

6 years ago

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Verified Customer

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J.B. Fort Worth, TX

I got it because of the range of features it has. They are very patient with me and answer all my questions.

6 years ago

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Verified Customer

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Elaine King Ballinger, TX

Their representative called me and I decided to sign up. It's easy to use it and I'm satisfied with it.

6 years ago

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Anonymous

Reps great on phone, good explanation of product and devices. Have not been able to set up, because when it was deliver I was in the hospital/ rehab

6 years ago

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Cindy

We had a prompt response to an alert. When we notified the staff they were both thorough and courteous.

6 years ago

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Verified Customer

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Knight

Service is good. Good value for overall package deal. Good instructions to set up equipment upon receipt.

6 years ago

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Verified Customer

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Linda S. Evans/Mary A. Evans

The BEST devices on the market - and most importantly great customer service!! (Customer serivce - a lost art!!)

6 years ago