Name: MobileHelp
Rating: 4.6

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Verified Customer

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Bj Pittman Temple, TX

I tried to use it this morning but it wouldn't work. I pushed the button 2 or 3 times but I didn't get any response. I have the wristband, the necklace and the thing that I have to carry if I go to the grocery store or somewhere. It's supposed to work no matter where I go. It doesn't do me any good if it doesn't work though. I might cancel it.

6 years ago

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Verified Customer

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Bonnie Faulk Jennings, LA

I needed something that would go with me, that's why I got it. They are there for when we need them.

6 years ago

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Timothy Odwyer Port Orange, FL

I picked them because they had the right type of pendant and I liked their price. I use it all day and night long.

6 years ago

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Verified Customer

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Errol Frank St Louis, MO

We picked them because we liked their plan. They helped me set everything up. I take it with me when I go out.

6 years ago

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K.C.

So far whenever I've talked to them things have been alright. They answered all my questions about the equipment.

6 years ago

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Verified Customer

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Joyce Hofman

I checked on the internet and decided to get it. It's comfortable to wear. When I tested it they answered my call.

6 years ago

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Anonymous

I saw it advertised on TV and it was exactly what I wanted, so I got it. The equipment looks excellent.

6 years ago

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DK

My dog set it off accidentally, I didn't know it, and everyone showed up really quick, they are very prompt.

6 years ago

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Dan DiPlacido

Very professional and compitent sales people and technical support. Equipment seems easy-to-use for my elderly mother.

6 years ago

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Verified Customer

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suz

easy to set up, easy to explain to 93 year old mom, easy for her to use, and peace of mind for all of us

6 years ago

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Kathy

Very helpful and forgave my one mistake that set off alarms. I learned something from that, though. Thank you.

6 years ago

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jgreg

Haven't had to use it. Everything seems convenient. They did not reward the person who recommended it to me as promised.

6 years ago

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B

Have not had it long enough.the wrist unit is a little too bug for I am a very small person. I do not care to wear necklaces.

6 years ago

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Marcia

Very helpful, but my moniter seemed to be a little sensitive. It would call for help even when I didn't think that I hadn't pressed the button.

6 years ago

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Geraldine Nowak West Palm Beach, FL

It seemed to be the appropriate thing for me. So far everybody has been very cooperative and nice. The device is very accurate.

6 years ago

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Richie Piazza Burlingame, CA

The doctor decided that I needed it because I have heart problems and trouble breathing. Everybody was good in helping me set it up. The device is comfortable.

6 years ago

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Anonymous Pompano Beach, FL

So far everything has been great. Everything is set up and ready to use. The tests we ran were all good.

6 years ago

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Jannette Coriarty Spartanburg, SC

They have answered any questions that I have had. When I push the fall button they come on the line within 3 seconds. I like it very much.

6 years ago

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James Sanders Raleigh, NC

I got it as my doctor's recommendation. It's a very convenient device and everything seems to be working fine.

6 years ago

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Wilbert Carny

I had two or three devices before. The customer service at MobileHelp will get in touch with you immediately. They're right there, all the time.

6 years ago

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Donna Comer Cameron, NC

The button is very comfortable and handy; it meets my needs. They have been very patient and helpful with me.

6 years ago

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Verified Customer

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Jenny And William Adams Delaware, OH

I heard about it on a magazine and decided to get it. Their customer support is good and the device is easy to use.

6 years ago

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David Zimberg Far Rockaway, NY

I saw some advertisements and decided to get it. The few times I've called they were helpful. The price is a little high.

6 years ago

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Ruth Stein Tampa, FL

They seem to provide fine help so far, and we haven't had any problems with them or the device itself.

6 years ago

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Verified Customer

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Janine Dowling

My mother selected it. It's been very easy for us to work with them over the phone, and to set up the service for her.

6 years ago

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Verified Customer

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Connie And Manny Roth Boynton Beach, FL

It was my son-in-law that did it, he handles it. I've used it and it has gone off several times. It's super sensitive.

6 years ago

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Kenneth F Rice Oswego, NY

Ease of set up and cost. MobileHelp offers all the service that the more expensie ones do but alot cheaper and no activation fee.

6 years ago

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Denise Henderson-Evans Milwaukee, WI

I wanted MobileHelp because I live alone. It's a good thing to have in that situation, and it comes in handy, it's very light.

6 years ago

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Robert And Marilyn Kiger Mission, TX

I saw it advertised on TV. We haven't actually had to use it yet, but we tested it, and it seems really good so far.

6 years ago

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Lynie

I have been a member for only 3 weeks. Button hit by mistake and they were there in a second checking on me!

6 years ago

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KathyDav

it is a bit difficult to rate since luckily we have never needed to use it, but it brings comfort to my mother in law knowing it's there

6 years ago

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Ms. C in Tamarac

We are thankful that we have not had to use the system yet but, the setup and testing process was very easy.

6 years ago

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Verified Customer

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S.B.Bowen-Rogers

it's easy and fast to use when help is needed. I've used my call button for help and the staff is so frendly.

6 years ago

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Verified Customer

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First Time Wearer

Because the fall button I wear around my neck is so sensitive that it has gone off several times & I have not fallen even once.

6 years ago

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Debbie Kirkland Clanton, AL

I think it's pretty good equipment. I take it with me every where I go, and I carry it within my home.

6 years ago

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William Mccloskey Winter Springs, FL

My son-in-law who is a EMT decided on MobileHelp for me. I'm very satisfied with it because it works.

6 years ago

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Anthony Barney

I just called them up, and the people were nice to talk to. I have used it maybe one time. It saves people's lives.

6 years ago

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Billie F Meier Louisville, KY

My niece selected this service for me. I've had a couple of calls by mistake, but it's a good thing to have.

6 years ago

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Verified Customer

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John Kerns Dillon, MT

My healthcare providers helped me decide on this. I had a pulse alarm in my chair, I don't know why... but I'm getting it paid for by Medicare.

6 years ago

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Verified Customer

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David Long Branson, MO

I haven't had it that long, but everything seemed fine with their service. So far it's been good, overall.

6 years ago

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Anonymous Benson, AZ

I found some of their advertising sitting on the top of my microwave, like it was speaking to me. I immediately called them! I wanted the necklace button, and they sent me all kinds of stuff.

6 years ago

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Thomas Hawes

I just picked one when I saw an advertisement. I haven't had to use it yet, but the equipment is convenient.

6 years ago

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Verified Customer

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Ann Glover

I use it all the time when I'm alone in my home. My daughter chose this system for me. They've done everything that we needed, and when we talk to them we've been satisfied.

6 years ago

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David Melanson

A friend told me about it. I haven't had to use it yet, but I wear it every day and I'm not worried about it.

6 years ago

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Raleigh And Marjorie Houston, TX

My wife wears it every day. The only one time did we use it, they responded promptly, and they called my son.

6 years ago

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Candela Prol Brooklyn, NY

There is always room for imporovement, the response couuld be even quicker if injured and/or unconscious and need urgent medical care

6 years ago

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CJ

Good service but requires too many phone calls to make account changes. Should be able to do online. Website and mobile site pretty lame.

6 years ago

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Anonymous North Royalton, OH

Mobile Help provides an excellent service, with excellent service, and has excellent customer service.

6 years ago

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Verified Customer

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Mary South San Francisco, CA

When my mom used it for help and was taken to the hospital, I received an alert. Unfortunately I was not able to find out what hospital she was taken to, or why.

6 years ago

Reply from MobileHelp

Dear Mary,

Thank you for your review. When the operator first notifies the family of an emergency, it is immediately after they have send out EMS, so there is no information yet. However, you can call back the same number that called you informing you of an emergency for updates on the alarm. We would be happy to go over this alarm with you, please contact Technical Support at 877-827-6207, Option 1 at your earliest convenience. We look forward to speaking to you.

Kind Regards,

MobileHelp

Mar. 13th, 2018

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Verified Customer

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Richard Giuliano

The advertising convinced me of getting it for someone else. They've used it a couple of times and things have worked out so far.

6 years ago