Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anonymous

I chose MobileHelp for a medical alert device because of their responsiveness to questions and the lock box. I do wish the remote device was smaller.

7 years ago

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Marilyn

MobileHelp's support is a lot more responsive than my previous company. They are also very polite and knowledgeable.

7 years ago

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Joyce

Customer Service is there immediately to assist you if they detect a fall. I feel confident with MobileHelp.

7 years ago

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Carol

The device sometimes goes off when it shouldn't. Customer service is great, when you need help, they're there.

7 years ago

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Kathy

They were curteous, very helpful with what I needed or did not need. When my loved one passed on the cancellation was simple

7 years ago

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shirley

quick response to calls...easy to turn off inadvertent calls as well. responder is considerate and polite

7 years ago

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Diane Kingsburg, CA

People answering the emergency call buttons are very pleasant and courteous including the tech support team.

7 years ago

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Peggy Riegelsville, PA

This device has given me comfort in knowing that I'm safe being alone. Very helpful customer service as well.

7 years ago

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Erin O'Brien Chicago, IL

While we haven't need it, there is assurance that if/when the time comes, we will have terrific options.

7 years ago

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andy anderson Lothian, MD

customer service was responsive to questions and available by phone. product seems to be working as described so far.

7 years ago

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Mary Lee Longmont, CO

system is too sensitive and results in many false alarms. technical staff tried to adjust and then sent me a new unit. Just got it and haven't set it up yet

7 years ago

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Verified Customer

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anonymous Nampa, ID

The watchband isn't very good I'm gonna have to replace it. It doesn't stay where I want it to stay.

7 years ago

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Leeland Selma, NC

I like the light weight of the equipment, and that it doens't interfere with anything else in my home.

7 years ago

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Gary

The guy I spoke to in the tech department helped me figure out how to use it. I don't think the device is loud enough.

7 years ago

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James L

When I called in for help, a young man helped me fix the issue and took the time to explain everything to me.

7 years ago

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Ursula Sellitti

Responded rapidly but FD was not given my lock box code But I called to make sure it was available to FD

7 years ago

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Gil 2018

Has given my husband peace of mind. We have the "Go" version, so he is monitored even in his truck.

7 years ago

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Unhappy customer

Ordered & told them not to contact the person. Was a birthday gift & they called him the next week. Then they kept calling him & sending mail harassing him. Never opened the box & canceled the service. Very unhappy with this company. Would never recommend them.

7 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Jul. 24th, 2018

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Verified Customer

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Clem

I received a complete set up for a price better than what I previously had. The service seems very good at this time.

7 years ago

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Rick Conesus, NY

I've only had it a couple of weeks, but it's easy to use and very portable. It's well worth the price.

7 years ago

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Norman Whittier, CA

If I had a need they were there to answer it and give me support. It's been a very rewarding experience.

7 years ago

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Bonnie Bloomington, IN

MobileHelp is very good at taking care of their customers. The product works and it's working well for us.

7 years ago

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Belinda Enigma, GA

MobileHelp automatically detects if I fall. The deviceis very affordable and I haven't had any issues.

7 years ago

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Sheila Mesa, AZ

I don't like the fact that when you lay down with the necklace, it sets off the alarm. I would like to use the necklace when I lay down, but now I can't.

7 years ago

Reply from MobileHelp

Sheila,
Thank you for your feedback. Are you wearing a fall detection pendant? If so, we do not recommend wearing those to bed because they can cause false alarms when you move around in your sleep. We would recommend wearing a standard help button to bed. If you have any questions regarding this, please contact Technical Support at 877-827-6207, Option 1. Best Regards, MobileHelp

Jul. 26th, 2018

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Verified Customer

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George L Miami, FL

The device works great. It's awesome that the attendants are professional and take their time with me.

7 years ago

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Helen E. San Francisco, CA

The buttons on the device are a bit hard to push on the wrist watch, so it makes it kind of difficult to call from if you have someone you need to reach.

7 years ago

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Donald Boynton Beach, FL

MobileHelp's device is very easy to use. The customer support is very polite and answer all of our questions.

7 years ago

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Anonymous

MobileHelp's customer service has always answered my questions. Sometimes if I'm too far away, I can't hear their response to an alarm.

7 years ago

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Linda

I've never had a problem with MobileHelp's device. There is always someone to help you if you push the button.

7 years ago

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Laraine

The necklace is quite long, I had to change it to shorten it. I've only had to use it once, but they were right there.

7 years ago

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Vivian

I wear the medical alert device around my neck everyday because I used to fall before I got it. It's a very reliable device.

7 years ago

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Vena

There is always someone available in customer service to help you with whatever questions you may have.

7 years ago

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Wilma

I think the medical device is very comfortable and easy to use. I also think that the customer service is very helpful.

7 years ago

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Frank

Every time I've tried to use the medical alert device, it works perfect. All the technicians are very helpful whenever I've called.

7 years ago

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Joyce

I wear the medical alert device all the time, and the company was very helpful when I set up the equipment.

7 years ago

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Lucy And Louis

Customer support has been so responsive. Anytime I accidentally hit the button or have questions, they are helpful.

7 years ago

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Lisa Ridenour Castaic, CA

i fell and dislocated my new hip replacement, pushed the button on my neck piece and had help quickly

7 years ago

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MTP Metairie, LA

They were quick to respond. They were also curteous and efficient. I really like the texts to all parties concerned!

7 years ago

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Dr. BSJ Detroit, MI

More cumbersome than previous. It requires two devices for full services. The previous one only required one device. Now for full coverage I must wear two.

7 years ago

Reply from MobileHelp

Dr. BSJ,

Thank you for your feedback. If you are looking to only have one device, we have our new all in one smart watch. If you are interested in switching or have any questions regarding the smart watch, please contact us at 877-827-6207. Thank you for being a valued part of the MobileHelp family!

Sincerely,

MobileHelp

Jul. 10th, 2018

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Verified Customer

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Roy Moore Clarington, OH

I like that it has GPS positioning. I had a problem with it not staying charged but they sent me a new one.

7 years ago

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Charlotte Silmon Summerville, GA

I am able to push it once a month to make sure it is working. The bill is more than I anticipated, though.

7 years ago

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David Tidwell Elon, NC

They have been more than helpful when answering questions. It's great and I would recommend it to anyone.

7 years ago

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Roxanne Rush Gray, LA

I think their customer support is great, and I don't have any problem with any of their products. It's easy to use.

7 years ago

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Anonymous Walnut Creek, CA

Base station error has had me calling several times to tech support.....it was not receiving signal.....and now after 3 calls they are

7 years ago

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DocR Abilene, TX

Friendly, competent service in getting started. Competent and responsive service after service activation.

7 years ago

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James Placitas, NM

Quick dependable response. I set off my alarms by mistake a couple of times recently and they responded immediately.

7 years ago

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Ina Laughman Westland, MI

The price is what drew me to MobileHelp's system. I'm always taken care of quickly when I call in to them.

7 years ago

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John A Christensen Brooksville, FL

Have only had a short time but Kathy fell and the fall alert did work and they called her to see if she needed help

7 years ago

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Carolyn Hurley

Because they are liars and thieves. Ordered for my brother and he passed away before being released from nursing home. I returned equipment in unopened box with their return label. They was supposed to refund 2 of the 3 months I prepaid. They lied and said it was wrong equipment fo they did not pay the refund.

7 years ago

Reply from MobileHelp

Carolyn,

It was a pleasure speaking to you the other day & we are happy to know we have resolved your issue. The other company's equipment has been mailed back to you. Thank you for being a valued part of the MobileHelp family!

Best Regards,

MobileHelp

Jun. 28th, 2018

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Virginia Dunn

I like to call earlier in the morning, but they don't open until nine. But, I just hang it on my pocketbook and off I go and there's nothing to it.

7 years ago