Name: MobileHelp
Rating: 4.6

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Verified Customer

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Marianne Franklin, TN

Customer service is always quick to respond very courteous. I have set it off accidentally too many times.

6 years ago

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Verified Customer

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Fatimah

It seems like everyone is attentive and caring from customer support. The device seems to work properly

6 years ago

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Verified Customer

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Bobby Lee

The customer service representatives answered the phone when I called. The device will not reach everything and everywhere.

6 years ago

Reply from MobileHelp

Bobby Lee,

We have systems that work at home & away from home. If you are needing to upgrade your system, please contact Customer Care at 877-827-6207 at your earliest convenience.

Kind Regards,

MobileHelp

Dec. 21st, 2018

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Verified Customer

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Mary

It was accidentally set off by our cat and they called immediately to make sure I was ok, they were quick.

6 years ago

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Verified Customer

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Pearl Severn, MD

It's a great product because I know if I fall they'll be alerted. I feel safer knowing it's there if I need it.

6 years ago

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Verified Customer

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Bobbie Petal, MS

I like my bracelet. I like the medical alert device because it doesn't get in my way. I also like the cost of it.

6 years ago

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Verified Customer

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Hazel San Pablo, CA

The company does what it says it will do. It keeps you updated in a timely manner. The product works fine.

7 years ago

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Verified Customer

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Anonymous Newport, TN

There was just a good sales pitch and one that was believable. There's several devices and they all appear to work.

7 years ago

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Verified Customer

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Marion

It was not what I thought it was or what I was looking for. They promised twice to send it to me and I can't send it back and I have not received help neither time. They don't seem to keep their word.

7 years ago

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Verified Customer

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Kathrine Princeton, IN

It's comfortable. A couple of times the device went off when nothing happened and there was a lot of paperwork.

7 years ago

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Verified Customer

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Betty Bethalto, IL

My great granddaughter punched it and they immediately came on and wanted to know what help I needed.

7 years ago

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Verified Customer

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Marilyn And Ova Richmond, IN

We got a necklace and a watch, but I wish we had gotten 2 necklaces instead. But, ordering it and everything was good.

7 years ago

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Verified Customer

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Fran Mesa, AZ

It's lightweight and doesn't bother me. I ordered a fall detector, but the representative told me I can't bend over or it will set off an alarm.

7 years ago

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Verified Customer

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Mahlon Mount Pleasant Mills, PA

The pendant goes off when my husband leans forward, but I was told he should wear it up higher to prevent that.

7 years ago

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Verified Customer

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Patricia Evansville, IN

Easy to set up and nothing else to do except occasional testing. Had several options when purchasing so I was able to purchase what met my needs.

7 years ago

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Verified Customer

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Eugene Szathmary Hot Springs Village, AR

Ease of installation, speedy response when alarm is triggered. Customer service is actual customer SERVICE.

7 years ago

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Verified Customer

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Larry Chicago, IL

Imediate response to even my fakse alarms( getting use to have the alarm buttinson and them being so sensitive{not a criticism}).

7 years ago

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Verified Customer

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Sandie Chicago, IL

So far, so good. Customer service reached out to get me set up, it's easy to use, and brings me peace of mind.

7 years ago

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Verified Customer

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Darleen Otho, IA

Product has GPS to locate me; multiple options to wear or use in the house; call center staff is prompt and helpful.

7 years ago

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Verified Customer

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Connie M Burlingame, CA

It's very heavy and the battery gets hot quickly, but it works as it's supposed to. They are very helpful, but it takes a lot of time.

7 years ago

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Verified Customer

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Judy Burnet, TX

All you have to do is check it once a week or month. It doesn't give you any problems, you can carry or workout with it no problem.

7 years ago

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Verified Customer

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Larry

My wrists are bigger than the wristband can fit, so I can't wear it. But, they sound like an honest company and I want to stay with that.

7 years ago

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Verified Customer

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Joyce E Sun City West, AZ

I've only had this for a month, so I haven't had to use it yet. But, I did test it and they were right there.

7 years ago

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Verified Customer

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Debra L Tulsa, OK

They've been very helpful on the questions I've asked. The pendant turns over and it calls them. I wish it worked better because I can barely walk and it dials.

7 years ago

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Verified Customer

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Chester Houston, TX

I've had good experiences wheneve I've called them. Every time I run the test, the test comes back positive.

7 years ago

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Verified Customer

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Donald And Eileen

They were available when I needed help setting it up. I'm able to utilize it around the house and outside.

7 years ago

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Verified Customer

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Tom Marienville, PA

Whenever I test it monthly, everybody is very helpful on the other end. I've had a good experience with it.

7 years ago

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Verified Customer

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Anonymous Cape Coral, FL

I am new with MobileHelp but the few a times I called customer service they have been very courteous and helpful

7 years ago

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Verified Customer

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Frank Koob Monroe, MI

I love it and I love the mobility aspect. I wish I could speak into the mobility unit as in I have fallen in the park and I need help.

7 years ago

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Verified Customer

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Fred & Charlotte T. Adrian, MI

Easy to use, prompt response. Easy to set up and easy to communicate with operator when needing help.

7 years ago

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Verified Customer

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Nancy Yuma, AZ

I like how the device has an auto call feature. If I fall, the alarm will be sent automatically. This helps me a lot.

7 years ago

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Verified Customer

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William Kirkland, AZ

Customer service is pretty quick to respond every time I call, however the device is really sensitive.

7 years ago

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Verified Customer

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George Fulton, NY

The medical alert device gives me a great sense of security. I can put it on wherever I go. I like the mobility.

7 years ago

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Verified Customer

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Venita Show Low, AZ

This device is something I can take with me when I am on the road. Customer support always answers my questions.

7 years ago

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Verified Customer

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Anonymous Somers, NY

The price offered by MobileHelp was right for me. MobileHelp has good responses to my calls and questions.

7 years ago

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Verified Customer

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Clara Phoenix, AZ

The device is small, easy to operate, and is set off easily. Customer service responds quickly to any calls.

7 years ago

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Verified Customer

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Charles And Betty Eaton Rapids, MI

The device was pretty easy to set up. I don't like how you have to use a separate device for when you leave the home than the one in your home.

7 years ago

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Verified Customer

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Eileen Tuly West Palm Beach, FL

The pendant will the fall sensor is too sensitive and has gone off even when reclining on the sofa. I am no longer using the fall pendant.

7 years ago

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Verified Customer

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D. Silva Dublin, CA

Prompt response when alarm goes off. Great Service whenever they've responded to my alarms or calls with questions.

7 years ago

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Verified Customer

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Robert Eureka Springs, AR

They answered all my questions and they got the equipment too It was very quickly and they were very accommodating.

7 years ago

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Verified Customer

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Edward C And Deena Glendo, WY

Whenever I alert them, they check on me right away. They've been very efficient and very kind and they answer my calls.

7 years ago

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Verified Customer

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Barbara & Larry Martin, TN

I dropped the device a couple of times and someone answered. Customer service seems to give you immediate attention.

7 years ago

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Verified Customer

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Viola Mount Washington, KY

I like the way the system works. Customer support answers the calls pretty quick. I can take the device with me wherever I go.

7 years ago

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Verified Customer

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Ronald Russellville, AR

I am comfortable with the size of the device, and how easy it is to use. I am happy with the service.

7 years ago

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Verified Customer

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Anonymous Cibolo, TX

I have had a couple false alarms with the service, but each time, customer service has been patient with me.

7 years ago

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Verified Customer

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Jadie Durham, NC

I like how it will cover me wherever I go in the US. Customer service was pretty quick with the help that I needed.

7 years ago

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Verified Customer

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May Missouri Valley, IA

Every time I have had a problem, there has been someone who has ensured that I get the help that I need.

7 years ago

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Verified Customer

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Margeret Dublin, VA

I receive immediate action when I push the button to call for help. The necklace is very sensitive and goes off easily.

7 years ago

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Verified Customer

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Anonymous Golden, CO

All I had to do was press the button on the device and MobileHelp took care of the rest. It is an exceptional product.

7 years ago

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Verified Customer

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Dan & Yolande

Customer service is nice and knowledgeable. The GPS locator on the device isn't always the most accurate.

7 years ago