Name: MobileHelp
Rating: 4.6

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Verified Customer

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Becky

They do answer quickly and they answer all of the questions you might have. Their fall detection is not as good as it should be.

5 years ago

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Verified Customer

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P Auburn, NY

I don't know how to use all of the features, but they have been very nice to me. I am very happy that I can take it anywhere.

5 years ago

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Spencer Austin, TX

Anytime I had a problem, it was immediately solved. They are a very good company and I recommend them.

5 years ago

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Tera Niles, MI

They are an excellent company because the manufacturers own their own product. It is an excellent, advanced product.

5 years ago

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Ophelia Rochester, NY

They are pretty good at answering my questions that I have. You don't have to be at home to use this device.

5 years ago

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Joyce

I talked to a very nice girl in customer service and she was very helpful. I would recommend it to anybody.

5 years ago

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Sandra

They are there when I need them. It's not cumbersome and it's waterproof and it covers me wherever I go.

5 years ago

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Harold

It is for my boyfriend and he has had no problems with it, when I call the wait time is very short. I like the price.

5 years ago

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Pauline Indio, CA

I don't wear it very often because it seems like it goes off too much. Every time it bangs against something then I have to reset it. They are right there the minute it hits against something so they are very alert.

5 years ago

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Martin Ottsville, PA

When I have tested it, there's been a human being speaking to me making sure I'm okay and that's exactly what I wanted.

5 years ago

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Richard Kittanning, PA

Every time I call them, I get very good feedback. I'm really happy I call them. So far they've treated me good.

5 years ago

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Lyle Tempe, AZ

They responded quickly when I mistakenly sent an alarm on two different occasions. They work instantly.

5 years ago

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Lois Clemson, SC

The necklace only works in the house of 600 feet from the unit I have to carry when I leave the house.

5 years ago

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Bella M Oklahoma City, OK

I like that my mother could be anywhere in the country and could get medical attention if something were to happen.

5 years ago

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Norman

They called me to set up all my information and emergency contacts. It was done promptly and easily.

5 years ago

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Katherine

It could be reliable when you call. I can call them and be more alert. I think it is great, they keep you in touch.

5 years ago

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William Keith

I don't have any problem with the company at all. I think they are good it is just they are expensive.

5 years ago

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Anonymous Kenosha, WI

My children got it for me for Christmas. I feel secure with it. I have protection when I go away or am at home.

5 years ago

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Anonymous

My sister recommended it. Things are working fine so far. Everybody's been very helpful with getting this situated.

5 years ago

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Anne Willow Grove, PA

It's very convenient to take on and off. I use it when I go down into the basement because that is where I fell before.

5 years ago

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Bruce

The only time I've used customer service, they've answered all my questions. It's really easy to set up.

5 years ago

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Claven

Customer support is great. They ship out the equipment efficiently and the price of the service is reasonable.

5 years ago

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Sharon Atlanta, GA

They have the best price and the best equipment. I like how you can take it with you places. They are friendly and cooperative.

5 years ago

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Louise

When I didn't have to use but I pushed a button accidentally one time, they called me back right away.

5 years ago

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Linda Charlotte, NC

It's there when I need it. When I'm lying, they still pick up next make sure everything is all right.

5 years ago

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Denise And Philip Kingman, AZ

I like that it allows me to go to the park or something and still be covered in case I fall. It's not a perfect service.

5 years ago

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Karren E

I haven't had any problems with the customer service and they've been very conscientious and making sure I'm okay.

5 years ago

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Dale Ann Sanford, FL

Even thought I triggered the button on accident, they responded right away and I was very satisfied.

5 years ago

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Carolyn

Somebody from customer service walked me through step by step by step the set up process and it was wonderful.

5 years ago

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Jo K

I used the device accidentally and the support answered right away. The device is a little too sensitive.

5 years ago

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Linda Atascadero, CA

I'm a little disappointed in the fall one because it doesn't have a speaker on it. But, they did alert my son.

5 years ago

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Jerry

We've had a lot of false alarms but one time it didn't go off. I called them, and they helped me go through the set up and tests.

5 years ago

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Anonymous

The necklace is very sensitive. Every time I've called for help, they have responded almost immediately.

5 years ago

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Michael B

Customer service is always very responsive, the pendant is water resistant, and the price for the service is right.

5 years ago

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Gerald

I have had about 20 false alarms which can be a pain in the neck. They are very responsive to the calls, but the device is way too sensitive.

5 years ago

Reply from MobileHelp

Gerald,

Thank you for your feedback. We would be happy to look into these false alarms you have received with the fall detection pendant, as well as, provide ways to limit false alarms. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you.

Kind Regards,

MobileHelp

Jan. 17th, 2019

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Yvette

I mistakenly pressed the button and I got 4 phone calls and 2 men at my door. It was an immediate response.

5 years ago

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Jeffrey

Customer service was very helpful in getting everything set up. The device is very sensitive to motion which is the only complaint that I have.

5 years ago

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Maria Texarkana, TX

Sometimes the button goes off and I haven't even pushed it. Whenever we've called, the customer service has been able to answer our questions.

5 years ago

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Huan Lancaster, PA

The cost is reasonable. They give you all the details when you ask a question and are very courteous.

5 years ago

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Bettie

I'm glad I've got it, in case I fall I have it on hand. I take it with me every time I leave the house.

5 years ago

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Anonymous Cecil, PA

I'm satisfied with them over all. They got people here pretty quick. I have a volume problem, they need a higher volume for the speaker.

5 years ago

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Elias Daly City, CA

I saw an ad about it in the A.A.R.P magazine so I chose it. I always wear it. They have great devices. Sometimes they are late in answering.

5 years ago

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D. Morehead City, NC

I like the fact that when you carry the devices it has a G.P.S.. I haven't had much reason to contact support at all.

5 years ago

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Jeanette Weaverville, NC

The necklace is extra sensitive, but they are patient with our mistakes. They follow their protocol each time, so we know what to expect.

5 years ago

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Carol And Bill Idaho Falls, ID

It's very convenient and easy to use, which is great for seniors. The response is quick, and I think that's essential.

5 years ago

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Armando Diamond Bar, CA

For my dad's situation, having to navigate the buttons is a little difficult with his cognitive issues.

5 years ago

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Rosemary Briarcliff Manor, NY

When the alarm had gone off and the people called to tell us, it was was resolved very quickly and easily.

5 years ago

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Joan Essexville, MI

I think that the wristband could be a little higher quality. I would prefer to have something on the wrist that's a little tighter.

5 years ago

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John And Maria Yonkers, NY

The customer service answers questions right away and they get back to us. The response time is very fast.

5 years ago

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Elizabeth Hendersonville, NC

They've been very responsive with questions and very knowledgeable. The device is very sensitive to movement.

5 years ago