Name: MobileHelp
Rating: 4.6

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Verified Customer

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Bernard Cruz

we have not had to use it for emergency , but delivery and explanation of the product was very complete

6 years ago

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Verified Customer

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Vicki Greenwood, daughter of Joyce Pottorff.

The alert alarms once or twice a week for no reason. When this happens the device is laying on my Mother's dining table.

6 years ago

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Verified Customer

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5 Mountain View, MO

I have accidentally pressed my button three times and they have always been there when I needed them.

6 years ago

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Verified Customer

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5 Warsaw, IN

When I tested it, I got a quick response and I have been very satisfied and comfortable with my device ever since.

6 years ago

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Verified Customer

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5 Prosperity, SC

The customer service people are very informative, polite, and nice. I like the fall detection and GPS in the device.

6 years ago

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Verified Customer

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Jerry South Saint Paul, MN

When we sent out an alarm for the call, they sent an ambulance to our house, and got her to the hospital right away.

6 years ago

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Verified Customer

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Carmen New York, NY

The price that I pay for it is very good. I check the device every month, and they answer right away.

6 years ago

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Verified Customer

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Alex Owensboro, KY

I was in the kitchen and I fell down and they followed up on everything. I have already recommended it to people.

6 years ago

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Verified Customer

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Norman Beaudoin Athens, GA

I haven't really had to use it but it seems to always be working correctly. I like that I can travel with it.

6 years ago

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Verified Customer

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Terzia Plummer Priest River, ID

There was no sales pressure, and I really like that. They've also been really responsive and helpful so far.

6 years ago

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Verified Customer

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Irene Farwell Atlantic Beach, FL

It works and comes on very loudly, then they get here quickly. But, it would be nice if it was cheaper.

6 years ago

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Verified Customer

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Kathy Cullen Howard City, MI

I had to replace the first necklace and I'm a little afraid that the second one will keep going off. However, the watch is top notch.

6 years ago

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Verified Customer

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Anonymous Poway, CA

I got this because of the pricing and advertisements. So far, the equipment has been good and exactly as advertised.

6 years ago

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Verified Customer

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Kathleen Mrumlinski Tinley Park, IL

The folks on the phone were very helpful, they gave me clear and concise information that helped me make my decision.

6 years ago

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Verified Customer

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Kris Dobbins Mesa, AZ

They answer all the questions you have with no delay. The only thing I don't like about the machine is having to carry the button with it.

6 years ago

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Verified Customer

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Ernestine Campbell Pontotoc, MS

I've had to use my button and every time that I have, it has bene fast and efficient and I get plenty of help.

6 years ago

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Verified Customer

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Anton Freeport, IL

I've had this device for a couple of months now. I like that the customer reps have been following up a lot.

6 years ago

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Verified Customer

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Ina F. Cutler Frederick, MD

They responded when it accidentally went off and I wasn't even aware it did. It was a prompt response.

6 years ago

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Verified Customer

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Anonymous Saint Joseph, MO

It gives me assurance that I can get help if I needed it. I use it all the time when I am not sleeping.

6 years ago

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Verified Customer

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Shirley Richmond, VA

I think the price is pretty reasonable. It seems to be pretty adequate for what they advertise. They were very prompt with their responses.

6 years ago

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Verified Customer

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5 Muskogee, OK

You don't have to use this device with the landline. I choose MobileHelp because I can use it with my cell phone.

6 years ago

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Verified Customer

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3

The customer service has answered everything I needed to know so far. We're having problems with the fall detection going off when it's not being bumped.

6 years ago

Reply from MobileHelp

We are sorry that your fall detection pendant is being overly sensitive. Please contact Technical Support at 877-827-6207, Option 1 for assistance with your device.

Mar. 4th, 2019

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Verified Customer

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5

I just pushed the button to see how long it would take and I'm very pleased and I'm not disappointed at all.

6 years ago

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Verified Customer

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5

Several times they've helped the problem. And with getting my device activated. They have been on top of everything.

6 years ago

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Verified Customer

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4

I had a question about the mobile unit flashing yellow and then green and I didn't really get a sufficient answer why it was doing that.

6 years ago

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Verified Customer

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Skid

Customer service was very detailed, complete, and patient in all of our discussions and communications.

6 years ago

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Verified Customer

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Willie

Customer service is very nice when I talk with them on the phone. The device is small and easy to wear.

6 years ago

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Verified Customer

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Robin

Customer service responds very quickly. They are very personable, and make me feel good about getting this service.

6 years ago

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Verified Customer

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Maria

Customer service is always available to answer questions. We like the service but sometimes it has false alarms.

6 years ago

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Verified Customer

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William

I have had a couple false alarms, and they have called right away. The service works great, and is very fast.

6 years ago

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Verified Customer

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Denise Causey

I have to warn about the sensitivity, it's easy to set off. But, the people are polite and quick to respond.

6 years ago

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Verified Customer

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Tracy Morgan

So far the customer support services have been good. At first it was a little hard to figure out how the system worked but overall it's been good.

6 years ago

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Verified Customer

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James Rising Fawn, GA

They have done really well at calling me quickly the couple of times it has gone of and checking to see if they were accidents.

6 years ago

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Verified Customer

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Roberta Wilson

I feel more confident when I go outside because I can bring the portable device with me and get help if I need it.

6 years ago

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Verified Customer

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Gerrie Vancouver, WA

They answer every time we hit the button even if it is an accident. They are really good about answering right away.

6 years ago

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Verified Customer

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Betty

It was in AARP and I always trust AARP. I had no problems setting it all up. I feel confident they do a good job.

6 years ago

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Verified Customer

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Merlyn

When I started talking to the man he did not tell me I had to have electric service to plug it in all the time and I go to Alaska where I am not near electricity. If they would have told me that I would not have taken it. It does help when you are close to electricity but when you don't, I don't know what you're supposed to do.

6 years ago

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Verified Customer

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Sandee J Moore

They responded immediately after my father pressed the button so we were impressed with the response time.

6 years ago

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Verified Customer

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Carole Meriam

The device is very easy to use. The customer service representatives are helpful, kind, and thoughtful.

6 years ago

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Verified Customer

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Emmett

They provided the service as promised. Called me back to confirm I received the information on my Dad

6 years ago

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Verified Customer

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Donald Dowling

very good customer service; products seem excellent and have passed my test alerts. I have not yet had a real emegency.

6 years ago

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Verified Customer

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Pat Murphy

Instructions clear, set-up easy. I haven't needed to "push the button" except to test so far (happily).

6 years ago

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Verified Customer

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Linda

I haven't had my MobileHelp device for very long and the one time I tried to use it there were complications. I wasn't very pleased with their response.

6 years ago

Reply from MobileHelp

Linda,
We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Feb. 28th, 2019

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Verified Customer

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Wally

Extraordinary and friendly service. Worked with several contacts and all were extremely knowledgeable and helpful

6 years ago

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Verified Customer

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Sally

Easy to set up. Would like a link stretch band on wrist alert. With arthritic fingers it is sometimes hard to fasten.

6 years ago

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Verified Customer

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Becky turner Marietta, GA

My mom fell - no response - she didn't fall and device went off / she kept trying to tell company she did not need help - ambulance showed so she is now confused

6 years ago

Reply from MobileHelp

Becky,

We are very sorry to hear about your experience and would like to speak to you. We were not able to find an account under your name, could you please reply to this message with the Customer ID number or phone number on this account, or call into Technical Support at 877-827-6207, Option 1 at your earliest convenience.

We look forward to speaking to you.

Kind Regards,

MobileHelp

Feb. 20th, 2019

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Verified Customer

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Char Deatsville, AL

I cannot wear the necklace because every time I sit down on the sofa, I get an alert that a fall is detected. I can wear the bracelet but it does not detect an actual fall.

6 years ago

Reply from MobileHelp

Char,

We are sorry to hear that you are having issues with your Fall Detection Pendant being too sensitive. We would be happy to troubleshoot with you and provide ways to reduce false alarms. Please contact Technical Support at 877-827-6207, Option 1.

We look forward to speaking to you.

Best Regards,

MobileHelp

Feb. 20th, 2019

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Verified Customer

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Helen West Palm Beach, FL

1. Have not have to use it so I can't judge it. 2. Pendant is too sensitive when wearing it and sets off the alert. I am now using the watch and so far I have been lucky to not need it.

6 years ago

Reply from MobileHelp

Helen,

We are sorry to hear that you have not been able to use the Fall Detection Pendant because of the sensitivity. We would like to contact you to go over ways to limit false alarms and make sure that your Fall Detection Pendant is working properly. Please call us at your earliest convenience at 877-827-6207, Option 1. We look forward to speaking to you.

Kind Regards,

MobileHelp

Feb. 20th, 2019

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Verified Customer

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Anonymous

My grandmother never used the product, but all my dealings with the Mobile Help teams were very positive.

6 years ago

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Verified Customer

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Linda

Good explanation of products, fast delivery with instructions, prompt, concerned and through attention when needed

6 years ago