Name: MobileHelp
Rating: 4.6

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Verified Customer

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Mike Gaylord, MI

Customer service was there to walk me through set up when I had problems. The service has been very reliable.

5 years ago

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Verified Customer

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Marion Tickfaw, LA

The response to any alerts is very good, and the device is working. I carry it with me all the time.

5 years ago

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Verified Customer

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Carolyn Kite, GA

Don't have any dislikes at all with MobileHelp except maybe the price for the service is a little high.

5 years ago

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Verified Customer

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Faye Bronston, KY

The response time is very quick. I am really satisfied with it. There isn't anything that I don't like about it.

5 years ago

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Verified Customer

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J Roscommon, MI

I dropped the device one time, and MobileHelp responded right away asking if I was ok. I like the wristwatch the best.

5 years ago

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Verified Customer

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Cecil Nebraska City, NE

Customer service responds quickly when I accidentally hit the button. I like everything about MobileHelp.

5 years ago

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Verified Customer

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Paul A Fishkill, NY

The customer service does a great job at answering any questions that you might have. The device is very convenient.

5 years ago

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Verified Customer

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Anonymous Charlestown, RI

I could have had more help with someone showing me how to get through the process. The device is great because I live in a very rural area.

5 years ago

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Verified Customer

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Anonymous Newark, OH

MobileHelp is trustworthy. I think the company responds to everything good. Device seems to work fine.

5 years ago

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Verified Customer

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Connie Timmonsville, SC

The young man who sold it to me was very nice. The fall detection is pretty sensitive, but the device works well.

5 years ago

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Verified Customer

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Nancy Franklin, WI

It is easy to wear, especially around the wrist. I wear it all the time. It has worked great every time I have tested it.

5 years ago

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Verified Customer

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Karen And John Lubbock, TX

I like the fact that it doesn't bother me to wear it. The person did take a little while before my call was answered.

5 years ago

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Verified Customer

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Anonymous

Every time I call, they take care of me right away. Each time I have tested it, it has worked just fine.

5 years ago

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Verified Customer

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Christine

One time it went off when I was in pad and they were very punctual. Customer support is very accurate.

5 years ago

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Verified Customer

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H Sacramento, CA

MobileHelp has done a good job coming in and taking care of things. I had to use it to go to the hospital and it worked quite well.

5 years ago

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Philip Ridgeland, WI

Everything works just fine right away. You can go anywhere with it and it works. I have had no problems with it.

5 years ago

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Kimberly Denver, NC

I think it is a great value. I am very pleased with the customer service and the response. They respond in a minute.

5 years ago

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Verified Customer

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Claire

Costs a lot less htan other companies. They are a decent company and the quality of the equipment seems good.

5 years ago

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Verified Customer

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Gloria Pearl River, LA

I have enjoyed it so far since I have been using it. I don't have any problems with it and they treat me real well.

5 years ago

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Verified Customer

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Mary Seary

The alarm is always going off for no reason. I can't wear the pendants because every time I stand up from my lift chair it goes off. I can't wear the wrist band because it goes off for no reason. I placed the wristband on an end table beside me to push if necessary and it goes off without touching it.

5 years ago

Reply from MobileHelp

Mary,

We are sorry to hear about your experience. We have created a ticket for Technical Support to reach out to you. We look forward to speaking to you and resolving any issues you are experiencing.

Best Regards,

MobileHelp

Apr. 30th, 2019

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Verified Customer

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Judy Branham

This device is very touchy. It goes off when mom doesn't push the buttom. She was sound asleep the other night and it woke her up.

5 years ago

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Verified Customer

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Tom

Ease of use can take it anywhere even in shower did not care for auto fallbutton was way too susative for me

5 years ago

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Verified Customer

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Priscilla South Jordan, UT

When I call they answer right away. I like that it keeps me safe and that if I call it automatically calls.

5 years ago

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Verified Customer

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Chip

Every time I tested it; it has been just fine. It is extremely sensitive. I would highly recommend it.

5 years ago

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Verified Customer

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Mary Jo

I like that is goes anywhere I want to go. And the only thing I don't like is it is a little too expensive.

5 years ago

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Verified Customer

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Irene

We like the sense of security it provides, we haven't had it very long but it seems to be working fine.

5 years ago

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Verified Customer

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Peggy Ann Batesville, AR

I have peace of mind having it. This works a lot for me, I like it all. When I used it, they were really good.

5 years ago

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Verified Customer

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Nancy And Bob

The people are very friendly and efficient. The only real complain is sometimes the necklace's alarm starts going off.

5 years ago

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Verified Customer

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William Middletown, PA

The service is fantastic and the price is right. I wear the necklace wherever I go, even if it is outside.

5 years ago

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Verified Customer

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Margaret A. Raleigh, NC

I would highly recommend them. They have an excellent price and the customer service representatives are very nice.

5 years ago

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Verified Customer

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Mamie And Ronald

I had great help with MobileHelp. Every time I called, I never had a problem. I've had great customer service.

5 years ago

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Verified Customer

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Anonymous

I like that the device doesn't require a phone line and I like the little lights on the buttons. It's good for people to see the buttons.

5 years ago

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Verified Customer

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Ken Bath, MI

Every time I needed them, they are right there. Well I like it because its affordable and I carry it with me.

5 years ago

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Carolyn Caldwell, TX

I've tested it and it doesn't take long for me to get to them. It's pretty quick when you press the button.

5 years ago

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Verified Customer

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Lynn Denison, TX

They've been very helpful in every instance. We tested it about a month ago and it was just fine, it works great.

5 years ago

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Marjorie Paris, TX

I am satisfied with the device because it does its job. I like the charger stand that it comes with.

5 years ago

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Verified Customer

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Ronald Victorville, CA

I think it is a really great service to have, but I don't like the style of the device and it is too complicated.

5 years ago

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Molook (Melly) Carmichael, CA

When I first tested it, someone called right away and they were very polite. The device is vey easy to use.

5 years ago

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Barbara Indianapolis, IN

It's a good price and my experience with it is good, I have only set if off accidentally when I first got it.

5 years ago

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Verified Customer

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Ace

It works good. They have been courteous and kind when I call if I have a problem and even if I don't have a problem.

5 years ago

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Doris Urbana, IL

It is something worth having. I like it very much. I test it and they are right on it, it is just what we need.

5 years ago

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Verified Customer

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Carol Sue Winchester, KY

The necklace is too sensitive. I walked down my driveway to get my garbage cans and the wind blew and then I had the fire department at my door.

5 years ago

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Susan

I don't have any problems with it. They were very helpful with any question and I got it all up and running.

5 years ago

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Verified Customer

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Russell Davenport, IA

It is small enough I can take it with me anywhere I need to go. I have tested it twice so far and it's been very easy.

5 years ago

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Judy

when I called them you know not have any problems, whoever I talked to they're always willing to help me.

5 years ago

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Verified Customer

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Shirley

If I have to call, they always answer right away. I don't really need the device at this point though.

5 years ago

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Melissa Alma, GA

They are very prompt when they respond to my dad's calls. He did fall one day and it didn't work and he couldn't get help.

5 years ago

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Madelyn Denver, CO

They are very prompt when resolving any issues I have. They were very nice about accidentally pressing the button.

5 years ago

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Verified Customer

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Harlow Janesville, WI

I have not complaints. The device works great. I am an old man with trouble hearing, but the device works great.

5 years ago

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Verified Customer

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Anonymous Crossville, TN

I haven't had the device for long, but it works great when I test it. The customer service is great because they answered all of my questions.

5 years ago