Name: MobileHelp
Rating: 4.6

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Verified Customer

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Roberta Wilson

I feel more confident when I go outside because I can bring the portable device with me and get help if I need it.

5 years ago

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Verified Customer

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Gerrie Vancouver, WA

They answer every time we hit the button even if it is an accident. They are really good about answering right away.

5 years ago

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Verified Customer

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Betty

It was in AARP and I always trust AARP. I had no problems setting it all up. I feel confident they do a good job.

5 years ago

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Verified Customer

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Merlyn

When I started talking to the man he did not tell me I had to have electric service to plug it in all the time and I go to Alaska where I am not near electricity. If they would have told me that I would not have taken it. It does help when you are close to electricity but when you don't, I don't know what you're supposed to do.

5 years ago

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Verified Customer

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Sandee J Moore

They responded immediately after my father pressed the button so we were impressed with the response time.

5 years ago

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Verified Customer

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Carole Meriam

The device is very easy to use. The customer service representatives are helpful, kind, and thoughtful.

5 years ago

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Verified Customer

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Emmett

They provided the service as promised. Called me back to confirm I received the information on my Dad

5 years ago

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Verified Customer

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Donald Dowling

very good customer service; products seem excellent and have passed my test alerts. I have not yet had a real emegency.

5 years ago

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Verified Customer

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Pat Murphy

Instructions clear, set-up easy. I haven't needed to "push the button" except to test so far (happily).

5 years ago

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Verified Customer

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Linda

I haven't had my MobileHelp device for very long and the one time I tried to use it there were complications. I wasn't very pleased with their response.

5 years ago

Reply from MobileHelp

Linda,
We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Feb. 28th, 2019

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Verified Customer

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Wally

Extraordinary and friendly service. Worked with several contacts and all were extremely knowledgeable and helpful

5 years ago

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Verified Customer

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Sally

Easy to set up. Would like a link stretch band on wrist alert. With arthritic fingers it is sometimes hard to fasten.

5 years ago

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Verified Customer

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Becky turner Marietta, GA

My mom fell - no response - she didn't fall and device went off / she kept trying to tell company she did not need help - ambulance showed so she is now confused

5 years ago

Reply from MobileHelp

Becky,

We are very sorry to hear about your experience and would like to speak to you. We were not able to find an account under your name, could you please reply to this message with the Customer ID number or phone number on this account, or call into Technical Support at 877-827-6207, Option 1 at your earliest convenience.

We look forward to speaking to you.

Kind Regards,

MobileHelp

Feb. 20th, 2019

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Verified Customer

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Char Deatsville, AL

I cannot wear the necklace because every time I sit down on the sofa, I get an alert that a fall is detected. I can wear the bracelet but it does not detect an actual fall.

5 years ago

Reply from MobileHelp

Char,

We are sorry to hear that you are having issues with your Fall Detection Pendant being too sensitive. We would be happy to troubleshoot with you and provide ways to reduce false alarms. Please contact Technical Support at 877-827-6207, Option 1.

We look forward to speaking to you.

Best Regards,

MobileHelp

Feb. 20th, 2019

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Verified Customer

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Helen West Palm Beach, FL

1. Have not have to use it so I can't judge it. 2. Pendant is too sensitive when wearing it and sets off the alert. I am now using the watch and so far I have been lucky to not need it.

5 years ago

Reply from MobileHelp

Helen,

We are sorry to hear that you have not been able to use the Fall Detection Pendant because of the sensitivity. We would like to contact you to go over ways to limit false alarms and make sure that your Fall Detection Pendant is working properly. Please call us at your earliest convenience at 877-827-6207, Option 1. We look forward to speaking to you.

Kind Regards,

MobileHelp

Feb. 20th, 2019

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Verified Customer

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Anonymous

My grandmother never used the product, but all my dealings with the Mobile Help teams were very positive.

5 years ago

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Verified Customer

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Linda

Good explanation of products, fast delivery with instructions, prompt, concerned and through attention when needed

5 years ago

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Verified Customer

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Iris Wittenberg

Someone is always available to answer any question you might have and is there when any false alarm sounds

5 years ago

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Verified Customer

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Kar Yee

The devices and customer services are very good although I haven't had any emergencies that need to really use their services yet.

5 years ago

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Verified Customer

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scmemaw

Super service from my first contact with them. Also USA based and I can understand the people working for them

5 years ago

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Verified Customer

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Robert Gonia

Very nice and helpful staff.went above and beyond to make sure everything was set up right and we were comfortable!

5 years ago

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Verified Customer

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Jane

Explanation was great and everything went as they informed it would. Supplies arrived very promptly

5 years ago

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Verified Customer

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Ana

Always there to help you! Even when you make a mistake and give a wrong alert, the assistance is immediate.

5 years ago

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Verified Customer

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Willene Roberts

I feel I chose the right medical alert. It's easy to use & understand & the customer service is very good.

5 years ago

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Verified Customer

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Mary

Customer service is excellent. When I lost my pendant, they promptly replaced and did not charge me for it.

5 years ago

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Verified Customer

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James

Two weeks ago, I fell and used the button. The ambulance came, it's a good thing I had it because I broke two ribs.

5 years ago

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Verified Customer

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Carrie Ocala, FL

I've called in a couple times and they were very helpful. They told me what to do and were just very helpful.

5 years ago

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Verified Customer

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Mindy

I've had to call a couple times and the representatives have been responsive, courteous, and professional.

5 years ago

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Verified Customer

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Cheryl

The sales rep called me and listened to what I had to say rather than just trying to sell the product.

5 years ago

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Verified Customer

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Kathleen Jonesville, MI

It's very sensitive, I've been called 3 times because of bumping it while being active but not falling.

5 years ago

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Verified Customer

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Lyndsay

Everybody was very easy to talk to. We didn't have to wait for anything, they were very accommodating.

5 years ago

Reply from MobileHelp

Awesome! Thank you for your review!

Feb. 8th, 2019

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Verified Customer

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Kathleen

It's so sensitive that I had to send it back. It has gone off while I was driving and again when I was setting it onto the table.

5 years ago

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Verified Customer

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Anonymous

The customer service got to me and asked me about how I feel about the device and I appreciate that.

5 years ago

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Verified Customer

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Michael

The customer support has been very clear with the terms of how to use it and they're very pleasant to talk to.

5 years ago

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Verified Customer

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Arliene

They appear to be a very good company. I'm happy with the device. It's very convenient and I'm fine with it.

5 years ago

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Verified Customer

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Janice Glendora, CA

The customer service contacts me on a pretty regular basis to make sure everything's working the way it should.

5 years ago

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Verified Customer

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Anonymous Fulton, MS

Customer service has called several times in order to check up on me. They have good customer service.

5 years ago

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Verified Customer

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Joann

I requested to use the wristband device and I got it in the mail in no time. I feel very safe with MobileHelp.

5 years ago

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Verified Customer

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Margaret

Customer service came on immediately after I bumped into the emergency button. They were nice and understanding. I am very pleased with them.

5 years ago

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Verified Customer

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Catherine West Palm Beach, FL

The device is simple and easy to use. Customer service checks up frequently to see if the device is working well.

5 years ago

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Verified Customer

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Lisa

Every time I took off the device, the alarm went off. When I did have problems with the service, it was resolved quickly.

5 years ago

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Verified Customer

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Anonymous

I chose MobileHelp because it was a cheaper option. When I test the device, customer service responds immediately.

5 years ago

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Verified Customer

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Janice

I had a problem with them when I fell in a different room than where I had the base station. They sent an ambulance over to my house. I think they misheard me.

5 years ago

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Verified Customer

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Charles

Customer support helped me get the device set up and working. I haven't had any problems with MobileHelp so far.

5 years ago

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Verified Customer

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Nancy

When I signed up, it was very easy and they were very knowledgeable. Their service is cheaper than other services that I looked into.

5 years ago

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Verified Customer

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Debbie St Louis, MO

They answered all of our questions and always answer the phone quickly. They are considerate and kind.

5 years ago

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Verified Customer

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Anonymous Glen Burnie, MD

I can use the device everywhere because it has GPS. The price is good and I haven't had any problems.

5 years ago

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Verified Customer

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Douglas Dickinson, ND

Whenever I have called, they have been able to help me and were super great. It has worked fine when I have tested it.

5 years ago

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Verified Customer

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Anonymous

The necklace cord is too long, but the device comforts me because I know I can get help if I need it.

5 years ago

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Verified Customer

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Sandra Columbia, SC

The Mobile Help medical alert device is simple to use and I expect them to be there if I need them.'

5 years ago