Name: MobileHelp
Rating: 4.6

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Verified Customer

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Charlotte

The device was accidentally turned on and they responded promptly. I am satisfied with their service.

7 years ago

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Verified Customer

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Edward Momence, IL

The money is worth the service. I fell and had to go to the hospital, and MobileHelp was there to help me.

7 years ago

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Verified Customer

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Sarah New Richmond, WI

Customer support has given some great help. The device is waterproof so I am able to take it in the shower with me.

7 years ago

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Verified Customer

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Anonymous Santa Monica, CA

MobileHelp offers a convenient watchband. They also are immediate with their response to telephone calls that I made. I have easy access to the company.

7 years ago

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Verified Customer

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Bill Coulee Dam, WA

Their testing is a lot faster than Life Alert who took forever to answer. They are really easy to work with.

7 years ago

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Verified Customer

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Creig Centre, AL

I changed devices from the wristband to the neck pendant, and they were very helpful and prompt in getting it to us.

7 years ago

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Verified Customer

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Cynthia L Comfort, TX

They were prompt and did what they were supposed to do. However, it keeps going off. It goes off 2-3 times a day, even when I'm just sitting doing nothing.

7 years ago

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Verified Customer

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Melton Matthews, NC

It was easy to contact them and get the information we needed. It's also easy to use and it seems like the quality is good.

7 years ago

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Verified Customer

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Mary And Larry San Bernardino, CA

I have seen some other devices, but never one that has all the equipment that MobileHelp has. The response is right away as well.

7 years ago

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Verified Customer

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Doris Little River, KS

I haven't had any trouble with it at all. I got a call one day that I had fallen but I hadn't fallen so I don't know where that came from.

7 years ago

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Verified Customer

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Victoria Cornwall-on-Hudson, NY

They call back immediately. They're very respectful and they explain everything thoroughly. The device is easy to use.

7 years ago

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Verified Customer

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Marvin Webber

Didn't work when I needed it. Hit the button three times, and each time it rang until it disconnected, with no answer. Finally got response on fourth try, after some 20 or so rings. By that time a stranger had called 911 for me.

7 years ago

Reply from MobileHelp

Marvin, We are sorry to hear about your experience. We will be reaching out to you to discuss this further. We look forward to speaking to you. Best Regards, MobileHelp

Nov. 9th, 2018

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Verified Customer

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Jan Whichard Greensboro, NC

they were very helpful setting up the program for me. Anytime, I have to call regarding my machinemachu

7 years ago

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Verified Customer

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none Owensboro, KY

Looked a several companies/devices. When I talked with MobileHelp the people were more knowledgeable and helpful.

7 years ago

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Verified Customer

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Imacmom Kingman, KS

They contact help quickly. I was taking boards off a pallet and the hitting a crow bar activated the wrist band. Lol

7 years ago

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Verified Customer

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Chas G Plano, TX

The times my father's pendant alerted the MobileHelp staff, he received a call immediately asking if he needed help.

7 years ago

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Verified Customer

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Susan Goose Creek, SC

I pushed the button one time and it was only a couple of minutes before they called me to see if I was alright.

7 years ago

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Verified Customer

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Margie Salem, IN

I accidentally hit the button one time and I got taken care of. They were so understanding and everything.

7 years ago

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Verified Customer

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Julie

They were able to send help to me when I was in a car accident. The alarm sometimes goes off by accident.

7 years ago

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Verified Customer

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Terri J. Yonkers, NY

I like how I am able to go anywhere I want with MobileHelp. I think that MobileHelp is a little expensive.

7 years ago

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Verified Customer

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Barbara Palm Desert, CA

The service is reasonably priced. It is inconvenient having to carry it around with me. I was satisfied with my call with customer service.

7 years ago

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Verified Customer

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Sarah Oklahoma City, OK

When I press the button, the paramedics come and get me. Customer service is very courteous and has concern for me.

7 years ago

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Verified Customer

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Diane Las Vegas, NV

That thing gets pushed accidentally and they're here before I can stop them. It's a very quick response.

7 years ago

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Verified Customer

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Virlee Ranger, TX

It's beneficial for me, I know that I've got help if I need it. It gives me peace of mind and it's affordable.

7 years ago

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Verified Customer

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Teresa Macon, GA

I needed an ambulance, and they were right on time. They answered in a timely manner and I was completely satisfied.

7 years ago

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Verified Customer

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Darrell Salt Lake City, UT

The fall button is too sensitive and it's gone off several times when there was no reason for it to go off.

7 years ago

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Verified Customer

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Maxine Palm Bay, FL

Customer service helped me get it set up and they explained everything very nicely so that was very helpful.

7 years ago

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Verified Customer

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April

The customer service is just very friendly and understanding. They are full of intention and are always helpful.

7 years ago

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Verified Customer

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Sandra Carlisle, PA

It was very simple and easy to use. The customer service people were very nice about everything. They were very prompt.

7 years ago

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Verified Customer

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Sandy Wilmington, DE

I pressed it accidentally and we got a quick response. They called and wanted to make sure I was ok.

7 years ago

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Verified Customer

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Kenneth H.

The device has been very efficient. Anytime I've had questions, I got quick answers with accurate information.

7 years ago

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Verified Customer

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Bonnie Brookings, SD

Anytime I have any kind of question to ask them, they're right there and they answer every question.

7 years ago

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Verified Customer

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Judy Kingsville, TX

The customer service is very courteous, very helpful, and recommended different things. The service was immediate.

7 years ago

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Verified Customer

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Lawanda J Bixby, OK

Last week it kept going off at like midnight about six times and they kept calling me. I deactivated the service and someone was supposed to call me after the twelve hours and no one ever calls so I had to call them, I'm sending it back, I'm not happy with it at all.

7 years ago

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Verified Customer

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Linda Medina, OH

The customer service went over everything very specific with me and that's why I decided to go with them.

7 years ago

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Verified Customer

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Sarah Tampa, FL

They tell me all the information I need to know and they were very helpful and I got my equipment on time.

7 years ago

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Verified Customer

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Barbara Wichita Falls, TX

The product itself is good, but I just don't like the color of it. I am pleased with the service provided.

7 years ago

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Verified Customer

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Sheila Plain City, OH

I am happy with the product, but it is kind of bulky. When I push the button, I receive help immediately.

7 years ago

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Verified Customer

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Peggy Independence, IA

The response time for MobileHelp is really fast. Every time I hit the call button, they are there on the other line.

7 years ago

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Verified Customer

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Kelly Richmond, VA

This device has such a quick response. The customer service representatives treat me with a lot of courtesy.

7 years ago

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Verified Customer

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Jim Ottumwa, IA

Thee voice that comes through the medical device is sometimes garbled, and I have to ask them to repeat several times. They've been very helpful and polite.

7 years ago

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Verified Customer

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Wanda Lincoln City, OR

MobileHelp works very quickly. Customer service is very nice, they answer your questions, and take care of you.

7 years ago

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Verified Customer

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Carol Wellston, MI

3 times it had set off the alarm that I've. when I've done nothing but lie in bed. and taking the portable is inconvenient when you have no pockets. fallen

7 years ago

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Verified Customer

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Anonymous Billings, MT

I cannot wear my fall button in the shower as it goes off. Yesterday I happened to be standing near the box when a voice said my csll had been activated, or something like that. I made no call

7 years ago

Reply from MobileHelp

Hi,

We are sorry to hear you are having trouble with your fall detection pendant. We would be happy to review the alerts on your system, please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you.

Best Regards,

MobileHelp

Oct. 26th, 2018

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Verified Customer

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EXCELLCENCENT Lake Havasu City, AZ

They are there when you need them, even when I accidently drop it, thjey call and find out if I am OK.

7 years ago

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Verified Customer

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Linda Zephyrhills, FL

MobileHelp contacted me immediately when the alarm went off which I was satisfied with. The only downside of it is how easy it is to accidentally call for help.

7 years ago

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Verified Customer

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Ron Glen Spey, NY

I had an incident and pushed the button and they sent an ambulance very quickly. I tried it and it saved my life.

7 years ago

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Verified Customer

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Richard Southfield, MI

Every question I ever had, they were very knowledgeable, very understanding and helped me out tremendously.

7 years ago

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Verified Customer

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David Berwyn, IL

I used it once and it was pretty fast. The price is a little bit more than others, that's the only problem.

7 years ago

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Verified Customer

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Freddie Hammond, LA

They jumped right in when I called them, and they called me back. It's sensitive and they respond quickly.

7 years ago