Name: MobileHelp
Rating: 4.6

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Verified Customer

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Cordel The Bronx, NY

It seems different than the one I had before, which was not a good plan. It has the light, it's really good.

5 years ago

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Verified Customer

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Dorothy Texarkana, TX

Customer support is very prompt and very nice. The device seems reliable, it makes you feel a lot safer.

5 years ago

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Verified Customer

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Barbara

The fall feature doesn't work at all. It keeps incorrectly identifying that I keep falling, but they are there every time.

5 years ago

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Verified Customer

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Cynthia West Jefferson, OH

It is the right price for me. I like wearing the watch. I don't like when it goes off when I have not fallen, but it got turned off right way.

5 years ago

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Verified Customer

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Sandra

I have not had to use it yet, but it gives me peace of mind to know it's there if I have an emergency.

5 years ago

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Verified Customer

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Lorelei

Customer Service is superb, easy to navigate and very helpful and responsive when product was no longer needed.

5 years ago

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Verified Customer

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JR

Quick response even when you accidentally drop the Mobile which happened to me when I started using the devise.

5 years ago

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Verified Customer

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marty

always helpful. even with problems. i called and they answerered all my questions, which were many!

5 years ago

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Verified Customer

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Sandra Lancing, TN

The questions were answered by the customer service very well. People were very friendly and helpful.

5 years ago

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Verified Customer

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Anonymous Middletown, OH

The customer support seems to follow up because we haven't had any problems. The device is easy to use.

5 years ago

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Verified Customer

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Elaine Ashton, NE

Customer service came on the line right away when I pushed the button for help. They were very courteous.

5 years ago

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Verified Customer

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Violet Parkersburg, WV

Customer service is very attentive. With the bracelet and necklace, there is a variety of ways I can utilize the device.

5 years ago

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Verified Customer

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Delores Phoenix, AZ

The device is very sensitive and goes off easily. When I wear it, the alarm goes off very easily. I don't use the device, and so its draining my money.

5 years ago

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Verified Customer

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Anonymous Springfield, MO

MobileHelp is the best I've found. They are very helpful in explaining everything I should be doing.

5 years ago

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Verified Customer

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Anonymous Houston, TX

I like the wristband that MobileHelp offers. The device is very effective, but I accidentally set it off.

5 years ago

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Verified Customer

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Anonymous Humboldt, IA

I went online and searched the different ones and MobileHelp had a good price. I like the look of it.

5 years ago

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Verified Customer

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Barbara Foley, AL

They walked me through everything, explained everything in detail and they're really easy to work with.

5 years ago

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Verified Customer

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Marianne Franklin, TN

Customer service is always quick to respond very courteous. I have set it off accidentally too many times.

5 years ago

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Verified Customer

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Fatimah

It seems like everyone is attentive and caring from customer support. The device seems to work properly

5 years ago

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Verified Customer

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Bobby Lee

The customer service representatives answered the phone when I called. The device will not reach everything and everywhere.

5 years ago

Reply from MobileHelp

Bobby Lee,

We have systems that work at home & away from home. If you are needing to upgrade your system, please contact Customer Care at 877-827-6207 at your earliest convenience.

Kind Regards,

MobileHelp

Dec. 21st, 2018

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Verified Customer

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Mary

It was accidentally set off by our cat and they called immediately to make sure I was ok, they were quick.

5 years ago

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Verified Customer

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Pearl Severn, MD

It's a great product because I know if I fall they'll be alerted. I feel safer knowing it's there if I need it.

5 years ago

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Verified Customer

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Bobbie Petal, MS

I like my bracelet. I like the medical alert device because it doesn't get in my way. I also like the cost of it.

5 years ago

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Verified Customer

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Hazel San Pablo, CA

The company does what it says it will do. It keeps you updated in a timely manner. The product works fine.

5 years ago

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Verified Customer

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Anonymous Newport, TN

There was just a good sales pitch and one that was believable. There's several devices and they all appear to work.

5 years ago

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Verified Customer

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Marion

It was not what I thought it was or what I was looking for. They promised twice to send it to me and I can't send it back and I have not received help neither time. They don't seem to keep their word.

5 years ago

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Verified Customer

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Kathrine Princeton, IN

It's comfortable. A couple of times the device went off when nothing happened and there was a lot of paperwork.

5 years ago

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Verified Customer

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Betty Bethalto, IL

My great granddaughter punched it and they immediately came on and wanted to know what help I needed.

5 years ago

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Verified Customer

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Marilyn And Ova Richmond, IN

We got a necklace and a watch, but I wish we had gotten 2 necklaces instead. But, ordering it and everything was good.

5 years ago

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Verified Customer

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Fran Mesa, AZ

It's lightweight and doesn't bother me. I ordered a fall detector, but the representative told me I can't bend over or it will set off an alarm.

5 years ago

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Verified Customer

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Mahlon Mount Pleasant Mills, PA

The pendant goes off when my husband leans forward, but I was told he should wear it up higher to prevent that.

5 years ago

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Verified Customer

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Patricia Evansville, IN

Easy to set up and nothing else to do except occasional testing. Had several options when purchasing so I was able to purchase what met my needs.

5 years ago

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Verified Customer

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Eugene Szathmary Hot Springs Village, AR

Ease of installation, speedy response when alarm is triggered. Customer service is actual customer SERVICE.

5 years ago

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Verified Customer

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Larry Chicago, IL

Imediate response to even my fakse alarms( getting use to have the alarm buttinson and them being so sensitive{not a criticism}).

5 years ago

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Verified Customer

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Sandie Chicago, IL

So far, so good. Customer service reached out to get me set up, it's easy to use, and brings me peace of mind.

5 years ago

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Verified Customer

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Darleen Otho, IA

Product has GPS to locate me; multiple options to wear or use in the house; call center staff is prompt and helpful.

5 years ago

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Verified Customer

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Connie M Burlingame, CA

It's very heavy and the battery gets hot quickly, but it works as it's supposed to. They are very helpful, but it takes a lot of time.

5 years ago

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Verified Customer

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Judy Burnet, TX

All you have to do is check it once a week or month. It doesn't give you any problems, you can carry or workout with it no problem.

5 years ago

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Verified Customer

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Larry

My wrists are bigger than the wristband can fit, so I can't wear it. But, they sound like an honest company and I want to stay with that.

5 years ago

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Verified Customer

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Joyce E Sun City West, AZ

I've only had this for a month, so I haven't had to use it yet. But, I did test it and they were right there.

5 years ago

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Verified Customer

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Debra L Tulsa, OK

They've been very helpful on the questions I've asked. The pendant turns over and it calls them. I wish it worked better because I can barely walk and it dials.

5 years ago

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Verified Customer

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Chester Houston, TX

I've had good experiences wheneve I've called them. Every time I run the test, the test comes back positive.

5 years ago

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Verified Customer

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Donald And Eileen

They were available when I needed help setting it up. I'm able to utilize it around the house and outside.

5 years ago

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Verified Customer

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Tom Marienville, PA

Whenever I test it monthly, everybody is very helpful on the other end. I've had a good experience with it.

5 years ago

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Verified Customer

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Anonymous Cape Coral, FL

I am new with MobileHelp but the few a times I called customer service they have been very courteous and helpful

5 years ago

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Verified Customer

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Frank Koob Monroe, MI

I love it and I love the mobility aspect. I wish I could speak into the mobility unit as in I have fallen in the park and I need help.

5 years ago

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Verified Customer

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Fred & Charlotte T. Adrian, MI

Easy to use, prompt response. Easy to set up and easy to communicate with operator when needing help.

5 years ago

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Verified Customer

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Nancy Yuma, AZ

I like how the device has an auto call feature. If I fall, the alarm will be sent automatically. This helps me a lot.

6 years ago

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Verified Customer

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William Kirkland, AZ

Customer service is pretty quick to respond every time I call, however the device is really sensitive.

6 years ago

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Verified Customer

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George Fulton, NY

The medical alert device gives me a great sense of security. I can put it on wherever I go. I like the mobility.

6 years ago