Name: MobileHelp
Rating: 4.6

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Verified Customer

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Venita Show Low, AZ

This device is something I can take with me when I am on the road. Customer support always answers my questions.

6 years ago

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Verified Customer

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Anonymous Somers, NY

The price offered by MobileHelp was right for me. MobileHelp has good responses to my calls and questions.

6 years ago

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Verified Customer

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Clara Phoenix, AZ

The device is small, easy to operate, and is set off easily. Customer service responds quickly to any calls.

6 years ago

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Verified Customer

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Charles And Betty Eaton Rapids, MI

The device was pretty easy to set up. I don't like how you have to use a separate device for when you leave the home than the one in your home.

6 years ago

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Verified Customer

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Eileen Tuly West Palm Beach, FL

The pendant will the fall sensor is too sensitive and has gone off even when reclining on the sofa. I am no longer using the fall pendant.

6 years ago

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Verified Customer

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D. Silva Dublin, CA

Prompt response when alarm goes off. Great Service whenever they've responded to my alarms or calls with questions.

6 years ago

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Verified Customer

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Robert Eureka Springs, AR

They answered all my questions and they got the equipment too It was very quickly and they were very accommodating.

6 years ago

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Verified Customer

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Edward C And Deena Glendo, WY

Whenever I alert them, they check on me right away. They've been very efficient and very kind and they answer my calls.

6 years ago

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Verified Customer

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Barbara & Larry Martin, TN

I dropped the device a couple of times and someone answered. Customer service seems to give you immediate attention.

6 years ago

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Verified Customer

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Viola Mount Washington, KY

I like the way the system works. Customer support answers the calls pretty quick. I can take the device with me wherever I go.

6 years ago

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Verified Customer

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Ronald Russellville, AR

I am comfortable with the size of the device, and how easy it is to use. I am happy with the service.

6 years ago

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Verified Customer

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Anonymous Cibolo, TX

I have had a couple false alarms with the service, but each time, customer service has been patient with me.

6 years ago

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Verified Customer

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Jadie Durham, NC

I like how it will cover me wherever I go in the US. Customer service was pretty quick with the help that I needed.

6 years ago

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Verified Customer

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May Missouri Valley, IA

Every time I have had a problem, there has been someone who has ensured that I get the help that I need.

6 years ago

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Verified Customer

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Margeret Dublin, VA

I receive immediate action when I push the button to call for help. The necklace is very sensitive and goes off easily.

6 years ago

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Verified Customer

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Anonymous Golden, CO

All I had to do was press the button on the device and MobileHelp took care of the rest. It is an exceptional product.

6 years ago

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Verified Customer

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Dan & Yolande

Customer service is nice and knowledgeable. The GPS locator on the device isn't always the most accurate.

6 years ago

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Verified Customer

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Charlotte

The device was accidentally turned on and they responded promptly. I am satisfied with their service.

6 years ago

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Verified Customer

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Edward Momence, IL

The money is worth the service. I fell and had to go to the hospital, and MobileHelp was there to help me.

6 years ago

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Verified Customer

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Sarah New Richmond, WI

Customer support has given some great help. The device is waterproof so I am able to take it in the shower with me.

6 years ago

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Verified Customer

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Anonymous Santa Monica, CA

MobileHelp offers a convenient watchband. They also are immediate with their response to telephone calls that I made. I have easy access to the company.

6 years ago

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Verified Customer

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Bill Coulee Dam, WA

Their testing is a lot faster than Life Alert who took forever to answer. They are really easy to work with.

6 years ago

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Verified Customer

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Creig Centre, AL

I changed devices from the wristband to the neck pendant, and they were very helpful and prompt in getting it to us.

6 years ago

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Verified Customer

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Cynthia L Comfort, TX

They were prompt and did what they were supposed to do. However, it keeps going off. It goes off 2-3 times a day, even when I'm just sitting doing nothing.

6 years ago

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Verified Customer

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Melton Matthews, NC

It was easy to contact them and get the information we needed. It's also easy to use and it seems like the quality is good.

6 years ago

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Verified Customer

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Mary And Larry San Bernardino, CA

I have seen some other devices, but never one that has all the equipment that MobileHelp has. The response is right away as well.

6 years ago

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Verified Customer

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Doris Little River, KS

I haven't had any trouble with it at all. I got a call one day that I had fallen but I hadn't fallen so I don't know where that came from.

6 years ago

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Verified Customer

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Victoria Cornwall-on-Hudson, NY

They call back immediately. They're very respectful and they explain everything thoroughly. The device is easy to use.

6 years ago

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Verified Customer

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Marvin Webber

Didn't work when I needed it. Hit the button three times, and each time it rang until it disconnected, with no answer. Finally got response on fourth try, after some 20 or so rings. By that time a stranger had called 911 for me.

6 years ago

Reply from MobileHelp

Marvin, We are sorry to hear about your experience. We will be reaching out to you to discuss this further. We look forward to speaking to you. Best Regards, MobileHelp

Nov. 9th, 2018

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Verified Customer

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Jan Whichard Greensboro, NC

they were very helpful setting up the program for me. Anytime, I have to call regarding my machinemachu

6 years ago

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Verified Customer

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none Owensboro, KY

Looked a several companies/devices. When I talked with MobileHelp the people were more knowledgeable and helpful.

6 years ago

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Verified Customer

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Imacmom Kingman, KS

They contact help quickly. I was taking boards off a pallet and the hitting a crow bar activated the wrist band. Lol

6 years ago

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Verified Customer

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Chas G Plano, TX

The times my father's pendant alerted the MobileHelp staff, he received a call immediately asking if he needed help.

6 years ago

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Verified Customer

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Susan Goose Creek, SC

I pushed the button one time and it was only a couple of minutes before they called me to see if I was alright.

6 years ago

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Verified Customer

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Margie Salem, IN

I accidentally hit the button one time and I got taken care of. They were so understanding and everything.

6 years ago

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Verified Customer

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Julie

They were able to send help to me when I was in a car accident. The alarm sometimes goes off by accident.

6 years ago

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Verified Customer

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Terri J. Yonkers, NY

I like how I am able to go anywhere I want with MobileHelp. I think that MobileHelp is a little expensive.

6 years ago

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Verified Customer

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Barbara Palm Desert, CA

The service is reasonably priced. It is inconvenient having to carry it around with me. I was satisfied with my call with customer service.

6 years ago

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Verified Customer

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Sarah Oklahoma City, OK

When I press the button, the paramedics come and get me. Customer service is very courteous and has concern for me.

6 years ago

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Verified Customer

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Diane Las Vegas, NV

That thing gets pushed accidentally and they're here before I can stop them. It's a very quick response.

6 years ago

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Verified Customer

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Virlee Ranger, TX

It's beneficial for me, I know that I've got help if I need it. It gives me peace of mind and it's affordable.

6 years ago

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Verified Customer

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Teresa Macon, GA

I needed an ambulance, and they were right on time. They answered in a timely manner and I was completely satisfied.

6 years ago

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Verified Customer

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Darrell Salt Lake City, UT

The fall button is too sensitive and it's gone off several times when there was no reason for it to go off.

6 years ago

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Verified Customer

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Maxine Palm Bay, FL

Customer service helped me get it set up and they explained everything very nicely so that was very helpful.

6 years ago

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Verified Customer

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April

The customer service is just very friendly and understanding. They are full of intention and are always helpful.

6 years ago

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Verified Customer

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Sandra Carlisle, PA

It was very simple and easy to use. The customer service people were very nice about everything. They were very prompt.

6 years ago

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Verified Customer

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Sandy Wilmington, DE

I pressed it accidentally and we got a quick response. They called and wanted to make sure I was ok.

6 years ago

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Verified Customer

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Kenneth H.

The device has been very efficient. Anytime I've had questions, I got quick answers with accurate information.

6 years ago

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Verified Customer

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Bonnie Brookings, SD

Anytime I have any kind of question to ask them, they're right there and they answer every question.

6 years ago

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Verified Customer

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Judy Kingsville, TX

The customer service is very courteous, very helpful, and recommended different things. The service was immediate.

6 years ago