Name: MobileHelp
Rating: 4.6

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Verified Customer

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Sandra E Hansen

For the money, it's good. They're good as showing and explaining everything, so I haven't had any problems with it.

7 years ago

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Verified Customer

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DE

There's nothing wrong with the app, or MobileHelp. It would have been good if I could have handled it. I'm 90 years old but just couldn't handle MobileHelp.

7 years ago

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Verified Customer

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Hattie Gordon Lamar, MS

I touched it accidentally and they responded right away, so I thought that was good. It works fine.

7 years ago

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Verified Customer

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Glenda M Cross Rolla, MO

It takes more than just one device hanging around my neck. They are a little slow when it comes to answering the phone.

7 years ago

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Verified Customer

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Joanne M Feierabend Roselle, IL

I think that they should either call you or have someone come to your home to tell you what all the equipment is. You're kind of in a blind spot, they just send it to you in a box and you put it up yourself.

7 years ago

Reply from MobileHelp

Joanne,

Thank you for your feedback. We did review your account and see that our technical support team has attempted to contact you regarding your new wall mount button. Please contact our technical support team at 877-827-6207, Option 1 at your earliest convenience. We look forward to speaking to you!

Best Regards,

MobileHelp

Jun. 27th, 2018

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Verified Customer

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Anonymous Delray Beach, FL

The gentleman was very courteous, and thorough. He explained everything to us, which is something important for us.

7 years ago

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Verified Customer

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Betty Prather Hollywood, FL

I have it and I feel comfortable with it. I like the price and the locations it can be used at. I can depend on this.

7 years ago

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Verified Customer

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Barbara Key Glendale, KY

I used to have another medical alert device and this one just fit me better. They always check up on me and anytime I need them they're right there.

7 years ago

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Verified Customer

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Kathy O'Malley Temple, TX

After searching around they were the most reasonably priced. Whenever I call them they're always there to help me.

7 years ago

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Verified Customer

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Mary Norwood Palm Bay, FL

I've had false calls and they call immediately to see if there's an emergency. It's very easy to use

7 years ago

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Verified Customer

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Irma Hurtado Sanford, FL

The day I got my device I called them like ten times and they were very helpful. I feel protected all the time.

7 years ago

Reply from MobileHelp

Thank you so much for your kind review. We are always happy to help with any questions you may have, please never hesitate to call. Thank you for being part of our MobileHelp family!

Jun. 21st, 2018

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Verified Customer

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Charlotte Fochtman Bonita Springs, FL

I feel very safe with my bracelet device. All the information we got from them and the service was just perfect.

7 years ago

Reply from MobileHelp

Thank you for leaving us such a kind review. We are glad to have the opportunity of giving you the peace of mind you need. Thank you for being the most valued part of our MobileHelp family!

Jun. 21st, 2018

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Verified Customer

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Linda Hudson Cumberland Furnace, TN

One morning I had severe pain and I couldn't get up and I pressed the button and they were here before you knew it.

7 years ago

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Verified Customer

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Fran Vanderbeek Venice, FL

I would say their customer service is very good because if I ever need them hopefully their close by.

7 years ago

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Verified Customer

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Dorothy Webb Marianna, AR

When I called and got set up I had no problem. Everything works good and the people are nice polite.

7 years ago

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Verified Customer

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RICHARD F

I do not like to have to have 2 things to wear...like the belt clip ANDOR watch too much needs to be combined to a single neck item

7 years ago

Reply from MobileHelp

Richard,

If you are interested in having an all in one type service, our new smart watch is just that. If you have any questions about this watch, please contact customer care at 877-827-6207.

Best Regards,

MobileHep

Jun. 19th, 2018

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Verified Customer

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Linda

Button keeps summoning them on its own. The fire department showed up at a restaurant when my clevage squeezes the button.

7 years ago

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Verified Customer

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Cris A great sales rep

I have great service, and very well known and respected company, thank you for your great product and services

7 years ago

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Verified Customer

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Barbara Duval

I wanted one that you could take out and about. I've had it for years and only had good experiences with this.

7 years ago

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Verified Customer

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Norma Jean Boardman

This product covers all the bases. I like how they answered all my questions and it is very self explanatory.

7 years ago

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Verified Customer

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Helen Daniels

I got this because I knew I was starting to get sick. They had everything you need, I like the wristband.

7 years ago

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Verified Customer

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Thelma Collar

I got this because of the danger of falling. When I have tested this, they always answer immediately.

7 years ago

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Verified Customer

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Virginia Brooks

My son did some research and he chose this company. I have the wristband and its easy to carry around.

7 years ago

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Verified Customer

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Leonard Dibiasi

It's very ease to use. I had this before I moved for 4 to 5 years. Now that I have moved back I want to use them again.

7 years ago

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Verified Customer

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Carol Austin

Its compact and easy to carry with you. The company was very informative and very nice when I bought the device.

7 years ago

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Verified Customer

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Raymond Cooley

I like that this has GPS. When I had a couple of problems testing it, the customer service helped me through it.

7 years ago

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Verified Customer

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Mildred Toombs Mt. Dora, FL

I got it because I can get help from them anywhere I am. I wish I had had it before. The button doesn't keep the charge for very long though.

7 years ago

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Verified Customer

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J.B. Fort Worth, TX

I got it because of the range of features it has. They are very patient with me and answer all my questions.

7 years ago

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Verified Customer

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Elaine King Ballinger, TX

Their representative called me and I decided to sign up. It's easy to use it and I'm satisfied with it.

7 years ago

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Verified Customer

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Anonymous

Reps great on phone, good explanation of product and devices. Have not been able to set up, because when it was deliver I was in the hospital/ rehab

7 years ago

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Verified Customer

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Cindy

We had a prompt response to an alert. When we notified the staff they were both thorough and courteous.

7 years ago

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Verified Customer

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Knight

Service is good. Good value for overall package deal. Good instructions to set up equipment upon receipt.

7 years ago

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Verified Customer

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Linda S. Evans/Mary A. Evans

The BEST devices on the market - and most importantly great customer service!! (Customer serivce - a lost art!!)

7 years ago

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Verified Customer

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Bj Pittman Temple, TX

I tried to use it this morning but it wouldn't work. I pushed the button 2 or 3 times but I didn't get any response. I have the wristband, the necklace and the thing that I have to carry if I go to the grocery store or somewhere. It's supposed to work no matter where I go. It doesn't do me any good if it doesn't work though. I might cancel it.

7 years ago

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Verified Customer

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Bonnie Faulk Jennings, LA

I needed something that would go with me, that's why I got it. They are there for when we need them.

7 years ago

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Verified Customer

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Timothy Odwyer Port Orange, FL

I picked them because they had the right type of pendant and I liked their price. I use it all day and night long.

7 years ago

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Verified Customer

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Errol Frank St Louis, MO

We picked them because we liked their plan. They helped me set everything up. I take it with me when I go out.

7 years ago

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Verified Customer

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K.C.

So far whenever I've talked to them things have been alright. They answered all my questions about the equipment.

7 years ago

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Verified Customer

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Joyce Hofman

I checked on the internet and decided to get it. It's comfortable to wear. When I tested it they answered my call.

7 years ago

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Verified Customer

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Anonymous

I saw it advertised on TV and it was exactly what I wanted, so I got it. The equipment looks excellent.

7 years ago

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Verified Customer

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DK

My dog set it off accidentally, I didn't know it, and everyone showed up really quick, they are very prompt.

7 years ago

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Verified Customer

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Dan DiPlacido

Very professional and compitent sales people and technical support. Equipment seems easy-to-use for my elderly mother.

7 years ago

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Verified Customer

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suz

easy to set up, easy to explain to 93 year old mom, easy for her to use, and peace of mind for all of us

7 years ago

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Verified Customer

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Kathy

Very helpful and forgave my one mistake that set off alarms. I learned something from that, though. Thank you.

7 years ago

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Verified Customer

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jgreg

Haven't had to use it. Everything seems convenient. They did not reward the person who recommended it to me as promised.

7 years ago

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Verified Customer

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B

Have not had it long enough.the wrist unit is a little too bug for I am a very small person. I do not care to wear necklaces.

7 years ago

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Verified Customer

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Marcia

Very helpful, but my moniter seemed to be a little sensitive. It would call for help even when I didn't think that I hadn't pressed the button.

7 years ago

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Verified Customer

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Geraldine Nowak West Palm Beach, FL

It seemed to be the appropriate thing for me. So far everybody has been very cooperative and nice. The device is very accurate.

7 years ago

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Verified Customer

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Richie Piazza Burlingame, CA

The doctor decided that I needed it because I have heart problems and trouble breathing. Everybody was good in helping me set it up. The device is comfortable.

7 years ago

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Verified Customer

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Anonymous Pompano Beach, FL

So far everything has been great. Everything is set up and ready to use. The tests we ran were all good.

7 years ago