Name: MobileHelp
Rating: 4.6

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Verified Customer

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Dorian Brooklyn, NY

I liked the salesperson that I spoke to. The device is good, but it could be a little lighter and smaller. It's kind of heavy.

6 years ago

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Verified Customer

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Anonymous Austin, TX

I usually use it when I go out walking and everything works okay. Everybody is polite and courteous as well. It works as advertised.

6 years ago

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Verified Customer

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Anonymous Brookfield, WI

They have met all my needs, I had to change from a necklace to a bracelet and they were very accommodating.

6 years ago

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Verified Customer

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Gayle Placerville, CA

There's been a little trouble with the watch and my arm starting it. It's kind of expensive for me, but I guess it's worth the money.

6 years ago

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Verified Customer

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Verna Los Osos, CA

When I call to test it, the voice that comes over is not clear. It's hard to hear, I have a hearing problem and it doesn't accommodate for that very well.

6 years ago

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Verified Customer

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Carolyn L Dallas, OR

It kept going off by itself, even when I was just sitting watching TV. It did that 7 or 8 times, so they sent me a new one. The new one works better.

6 years ago

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Verified Customer

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Bernadette Scranton, PA

When I needed help, customer service was there, answering my calls as soon as they could. Very responsive.

6 years ago

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Verified Customer

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Arnold Evans Mills, NY

I am satisfied with MobileHelp. I had an emergency and they came and took care of all of my problems.

6 years ago

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Verified Customer

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Vernon York, PA

Customer service made the installation process very easy. The device itself is easy to use and very comfortable.

6 years ago

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Verified Customer

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Jean New Ulm, MN

The device is easy to accidentally set off. Twice I set it off by accident, but both times they have called right away.

6 years ago

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Verified Customer

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Shawn

I keep getting phone calls asking if everything is alright because something happened with the unit even though I didn't do anything to it.

6 years ago

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Verified Customer

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Denise S

I've had to use it several times and it works great. They've also been patient with me about the payment.

6 years ago

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Verified Customer

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Ralph

I've only had to use it one time and it was quick. They are quick and they responded quick. It was easy to use.

6 years ago

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Verified Customer

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Jean

Customer service is quick to respond and I think they're very trustworthy. I like the you don't need a phone to use it.

6 years ago

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Lawrence

The customer service is very prompt in answering my call. They're very anxious about getting back to me.

6 years ago

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Robert

It's kind of sensitive, especially the necklace. I think the people behind the alert are all helpful and knowledgeable with their system.

6 years ago

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Verified Customer

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Anonymous

I feel it was the best system available. I've had false alarms and the customer service responded immediately.

6 years ago

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Anonymous

I chose MobileHelp for a medical alert device because of their responsiveness to questions and the lock box. I do wish the remote device was smaller.

6 years ago

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Verified Customer

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Marilyn

MobileHelp's support is a lot more responsive than my previous company. They are also very polite and knowledgeable.

6 years ago

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Verified Customer

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Joyce

Customer Service is there immediately to assist you if they detect a fall. I feel confident with MobileHelp.

6 years ago

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Verified Customer

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Carol

The device sometimes goes off when it shouldn't. Customer service is great, when you need help, they're there.

6 years ago

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Kathy

They were curteous, very helpful with what I needed or did not need. When my loved one passed on the cancellation was simple

6 years ago

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shirley

quick response to calls...easy to turn off inadvertent calls as well. responder is considerate and polite

6 years ago

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Verified Customer

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Diane Kingsburg, CA

People answering the emergency call buttons are very pleasant and courteous including the tech support team.

6 years ago

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Verified Customer

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Peggy Riegelsville, PA

This device has given me comfort in knowing that I'm safe being alone. Very helpful customer service as well.

6 years ago

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Verified Customer

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Erin O'Brien Chicago, IL

While we haven't need it, there is assurance that if/when the time comes, we will have terrific options.

6 years ago

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Verified Customer

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andy anderson Lothian, MD

customer service was responsive to questions and available by phone. product seems to be working as described so far.

6 years ago

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Verified Customer

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Mary Lee Longmont, CO

system is too sensitive and results in many false alarms. technical staff tried to adjust and then sent me a new unit. Just got it and haven't set it up yet

6 years ago

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Verified Customer

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anonymous Nampa, ID

The watchband isn't very good I'm gonna have to replace it. It doesn't stay where I want it to stay.

6 years ago

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Leeland Selma, NC

I like the light weight of the equipment, and that it doens't interfere with anything else in my home.

6 years ago

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Verified Customer

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Gary

The guy I spoke to in the tech department helped me figure out how to use it. I don't think the device is loud enough.

6 years ago

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James L

When I called in for help, a young man helped me fix the issue and took the time to explain everything to me.

6 years ago

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Verified Customer

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Ursula Sellitti

Responded rapidly but FD was not given my lock box code But I called to make sure it was available to FD

6 years ago

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Gil 2018

Has given my husband peace of mind. We have the "Go" version, so he is monitored even in his truck.

6 years ago

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Verified Customer

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Unhappy customer

Ordered & told them not to contact the person. Was a birthday gift & they called him the next week. Then they kept calling him & sending mail harassing him. Never opened the box & canceled the service. Very unhappy with this company. Would never recommend them.

6 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Jul. 24th, 2018

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Verified Customer

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Clem

I received a complete set up for a price better than what I previously had. The service seems very good at this time.

6 years ago

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Verified Customer

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Rick Conesus, NY

I've only had it a couple of weeks, but it's easy to use and very portable. It's well worth the price.

6 years ago

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Verified Customer

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Norman Whittier, CA

If I had a need they were there to answer it and give me support. It's been a very rewarding experience.

6 years ago

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Verified Customer

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Bonnie Bloomington, IN

MobileHelp is very good at taking care of their customers. The product works and it's working well for us.

6 years ago

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Verified Customer

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Belinda Enigma, GA

MobileHelp automatically detects if I fall. The deviceis very affordable and I haven't had any issues.

6 years ago

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Verified Customer

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Sheila Mesa, AZ

I don't like the fact that when you lay down with the necklace, it sets off the alarm. I would like to use the necklace when I lay down, but now I can't.

6 years ago

Reply from MobileHelp

Sheila,
Thank you for your feedback. Are you wearing a fall detection pendant? If so, we do not recommend wearing those to bed because they can cause false alarms when you move around in your sleep. We would recommend wearing a standard help button to bed. If you have any questions regarding this, please contact Technical Support at 877-827-6207, Option 1. Best Regards, MobileHelp

Jul. 26th, 2018

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Verified Customer

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George L Miami, FL

The device works great. It's awesome that the attendants are professional and take their time with me.

6 years ago

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Verified Customer

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Helen E. San Francisco, CA

The buttons on the device are a bit hard to push on the wrist watch, so it makes it kind of difficult to call from if you have someone you need to reach.

6 years ago

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Verified Customer

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Donald Boynton Beach, FL

MobileHelp's device is very easy to use. The customer support is very polite and answer all of our questions.

6 years ago

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Anonymous

MobileHelp's customer service has always answered my questions. Sometimes if I'm too far away, I can't hear their response to an alarm.

6 years ago

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Verified Customer

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Linda

I've never had a problem with MobileHelp's device. There is always someone to help you if you push the button.

6 years ago

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Verified Customer

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Laraine

The necklace is quite long, I had to change it to shorten it. I've only had to use it once, but they were right there.

6 years ago

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Verified Customer

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Vivian

I wear the medical alert device around my neck everyday because I used to fall before I got it. It's a very reliable device.

6 years ago

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Verified Customer

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Vena

There is always someone available in customer service to help you with whatever questions you may have.

6 years ago

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Verified Customer

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Wilma

I think the medical device is very comfortable and easy to use. I also think that the customer service is very helpful.

6 years ago