Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Claire

Costs a lot less htan other companies. They are a decent company and the quality of the equipment seems good.

6 years ago

check_circle

Verified Customer

star star star star star

Gloria Pearl River, LA

I have enjoyed it so far since I have been using it. I don't have any problems with it and they treat me real well.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mary Seary

The alarm is always going off for no reason. I can't wear the pendants because every time I stand up from my lift chair it goes off. I can't wear the wrist band because it goes off for no reason. I placed the wristband on an end table beside me to push if necessary and it goes off without touching it.

6 years ago

Reply from MobileHelp

Mary,

We are sorry to hear about your experience. We have created a ticket for Technical Support to reach out to you. We look forward to speaking to you and resolving any issues you are experiencing.

Best Regards,

MobileHelp

Apr. 30th, 2019

check_circle

Verified Customer

star star star star star_border

Judy Branham

This device is very touchy. It goes off when mom doesn't push the buttom. She was sound asleep the other night and it woke her up.

6 years ago

check_circle

Verified Customer

star star star star star

Tom

Ease of use can take it anywhere even in shower did not care for auto fallbutton was way too susative for me

6 years ago

check_circle

Verified Customer

star star star star star

Priscilla South Jordan, UT

When I call they answer right away. I like that it keeps me safe and that if I call it automatically calls.

6 years ago

check_circle

Verified Customer

star star star star star

Chip

Every time I tested it; it has been just fine. It is extremely sensitive. I would highly recommend it.

6 years ago

check_circle

Verified Customer

star star star star star

Mary Jo

I like that is goes anywhere I want to go. And the only thing I don't like is it is a little too expensive.

6 years ago

check_circle

Verified Customer

star star star star star

Irene

We like the sense of security it provides, we haven't had it very long but it seems to be working fine.

6 years ago

check_circle

Verified Customer

star star star star star

Peggy Ann Batesville, AR

I have peace of mind having it. This works a lot for me, I like it all. When I used it, they were really good.

6 years ago

check_circle

Verified Customer

star star star star star

Nancy And Bob

The people are very friendly and efficient. The only real complain is sometimes the necklace's alarm starts going off.

6 years ago

check_circle

Verified Customer

star star star star star

William Middletown, PA

The service is fantastic and the price is right. I wear the necklace wherever I go, even if it is outside.

6 years ago

check_circle

Verified Customer

star star star star star

Margaret A. Raleigh, NC

I would highly recommend them. They have an excellent price and the customer service representatives are very nice.

6 years ago

check_circle

Verified Customer

star star star star star

Mamie And Ronald

I had great help with MobileHelp. Every time I called, I never had a problem. I've had great customer service.

6 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

I like that the device doesn't require a phone line and I like the little lights on the buttons. It's good for people to see the buttons.

6 years ago

check_circle

Verified Customer

star star star star star

Ken Bath, MI

Every time I needed them, they are right there. Well I like it because its affordable and I carry it with me.

6 years ago

check_circle

Verified Customer

star star star star star

Carolyn Caldwell, TX

I've tested it and it doesn't take long for me to get to them. It's pretty quick when you press the button.

6 years ago

check_circle

Verified Customer

star star star star star

Lynn Denison, TX

They've been very helpful in every instance. We tested it about a month ago and it was just fine, it works great.

6 years ago

check_circle

Verified Customer

star star star star star

Marjorie Paris, TX

I am satisfied with the device because it does its job. I like the charger stand that it comes with.

6 years ago

check_circle

Verified Customer

star star star star star

Ronald Victorville, CA

I think it is a really great service to have, but I don't like the style of the device and it is too complicated.

6 years ago

check_circle

Verified Customer

star star star star star

Molook (Melly) Carmichael, CA

When I first tested it, someone called right away and they were very polite. The device is vey easy to use.

6 years ago

check_circle

Verified Customer

star star star star star

Barbara Indianapolis, IN

It's a good price and my experience with it is good, I have only set if off accidentally when I first got it.

6 years ago

check_circle

Verified Customer

star star star star star

Ace

It works good. They have been courteous and kind when I call if I have a problem and even if I don't have a problem.

6 years ago

check_circle

Verified Customer

star star star star star

Doris Urbana, IL

It is something worth having. I like it very much. I test it and they are right on it, it is just what we need.

6 years ago

check_circle

Verified Customer

star star star star star_border

Carol Sue Winchester, KY

The necklace is too sensitive. I walked down my driveway to get my garbage cans and the wind blew and then I had the fire department at my door.

6 years ago

check_circle

Verified Customer

star star star star star

Susan

I don't have any problems with it. They were very helpful with any question and I got it all up and running.

6 years ago

check_circle

Verified Customer

star star star star star

Russell Davenport, IA

It is small enough I can take it with me anywhere I need to go. I have tested it twice so far and it's been very easy.

6 years ago

check_circle

Verified Customer

star star star star star

Judy

when I called them you know not have any problems, whoever I talked to they're always willing to help me.

6 years ago

check_circle

Verified Customer

star star star star star

Shirley

If I have to call, they always answer right away. I don't really need the device at this point though.

6 years ago

check_circle

Verified Customer

star star star star star_border

Melissa Alma, GA

They are very prompt when they respond to my dad's calls. He did fall one day and it didn't work and he couldn't get help.

6 years ago

check_circle

Verified Customer

star star star star star

Madelyn Denver, CO

They are very prompt when resolving any issues I have. They were very nice about accidentally pressing the button.

6 years ago

check_circle

Verified Customer

star star star star star

Harlow Janesville, WI

I have not complaints. The device works great. I am an old man with trouble hearing, but the device works great.

6 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Crossville, TN

I haven't had the device for long, but it works great when I test it. The customer service is great because they answered all of my questions.

6 years ago

check_circle

Verified Customer

star star star star star_border

Kathy Kingsport, TN

Sometimes the response time is a little slow when we tested the device, but it works great and we are satisfied with it.

6 years ago

check_circle

Verified Customer

star star star star star

Rebecca White Bluff, TN

They are very nice every time I call. I have never had to use the device, but I am very satisfied with it.

6 years ago

check_circle

Verified Customer

star star star star star

Shirley Quincy, FL

All the features on my MobileHelp are great. I tested it out when I first received it and it went okay.

6 years ago

check_circle

Verified Customer

star star star star star

Donald Youngsville, NC

Even when you accidentally press the button, they always call right away to make sure everything is ok.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous Las Vegas, NV

I carry it with me wherever I go. I have only had it for 3 weeks, but everything is working great so far.

6 years ago

check_circle

Verified Customer

star star star star star

Mary Waynesboro, MS

The one you wear is too sensitive but other than that it's all great. They got here promptly on time.

6 years ago

check_circle

Verified Customer

star star star star star

Vickie Stockbridge, GA

They were very nice to me and very knowledgeable. It went well when I tested it. I like everything except the price.

6 years ago

check_circle

Verified Customer

star star star star star

Elone Ruidoso Downs, NM

They are very efficient and I appreciate that. I had a little bit of health problem and I called them and it worked.

6 years ago

check_circle

Verified Customer

star star star star star

Patricia Sacramento, CA

I have never had a problem with them and they are always there if I make a mistake and get my button wrong or whatever.

6 years ago

check_circle

Verified Customer

star star star star star

SHARYN Thompson

Although I've only had to utilize it once or twice, the response time was much quicker than Medical Alert!!

6 years ago

check_circle

Verified Customer

star star star star star

Linda A Smith

Excellant customer service, no sales pressure, agent worked to give me best rate possible, very friendly

6 years ago

check_circle

Verified Customer

star star star star star_border

Bonnie Wyrick Okeechobee, FL

Because it does give you independence, however I find having to carry the mobile speaker with you when you exit the house a little annoyance.

6 years ago

check_circle

Verified Customer

star star star star star

Annette Klein

Haven't hard to use them YET, but when some how I pushed a button by accident, they were right there.

6 years ago

check_circle

Verified Customer

star star star star star

Rae Sandler

Called and talked to a rep, had the system the next day, easy to set up. I am very happy with the system.

6 years ago

check_circle

Verified Customer

star star star star star_border

Pat

I had the service for about 2-3 weeks and needed to use it. I was pleased with the quickness of their response and their concern.

6 years ago

check_circle

Verified Customer

star star star star star

Earl Bihlmeyer

Rated 5 because they have earned it. Their personnel are knowledgeable, well spoken and very helpful.

6 years ago

check_circle

Verified Customer

star star star star star

Cecil Smalley

I wear my necklace to bed. I rolled over and accidentally pushed the button. I was called immediately.

6 years ago