Name: MobileHelp
Rating: 4.6

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Verified Customer

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Philip Ridgeland, WI

Everything works just fine right away. You can go anywhere with it and it works. I have had no problems with it.

6 years ago

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Verified Customer

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Kimberly Denver, NC

I think it is a great value. I am very pleased with the customer service and the response. They respond in a minute.

6 years ago

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Verified Customer

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Claire

Costs a lot less htan other companies. They are a decent company and the quality of the equipment seems good.

6 years ago

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Verified Customer

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Gloria Pearl River, LA

I have enjoyed it so far since I have been using it. I don't have any problems with it and they treat me real well.

6 years ago

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Verified Customer

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Mary Seary

The alarm is always going off for no reason. I can't wear the pendants because every time I stand up from my lift chair it goes off. I can't wear the wrist band because it goes off for no reason. I placed the wristband on an end table beside me to push if necessary and it goes off without touching it.

6 years ago

Reply from MobileHelp

Mary,

We are sorry to hear about your experience. We have created a ticket for Technical Support to reach out to you. We look forward to speaking to you and resolving any issues you are experiencing.

Best Regards,

MobileHelp

Apr. 30th, 2019

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Verified Customer

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Judy Branham

This device is very touchy. It goes off when mom doesn't push the buttom. She was sound asleep the other night and it woke her up.

6 years ago

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Verified Customer

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Tom

Ease of use can take it anywhere even in shower did not care for auto fallbutton was way too susative for me

6 years ago

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Verified Customer

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Priscilla South Jordan, UT

When I call they answer right away. I like that it keeps me safe and that if I call it automatically calls.

6 years ago

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Verified Customer

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Chip

Every time I tested it; it has been just fine. It is extremely sensitive. I would highly recommend it.

6 years ago

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Verified Customer

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Mary Jo

I like that is goes anywhere I want to go. And the only thing I don't like is it is a little too expensive.

6 years ago

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Verified Customer

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Irene

We like the sense of security it provides, we haven't had it very long but it seems to be working fine.

6 years ago

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Verified Customer

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Peggy Ann Batesville, AR

I have peace of mind having it. This works a lot for me, I like it all. When I used it, they were really good.

6 years ago

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Nancy And Bob

The people are very friendly and efficient. The only real complain is sometimes the necklace's alarm starts going off.

6 years ago

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Verified Customer

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William Middletown, PA

The service is fantastic and the price is right. I wear the necklace wherever I go, even if it is outside.

6 years ago

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Margaret A. Raleigh, NC

I would highly recommend them. They have an excellent price and the customer service representatives are very nice.

6 years ago

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Verified Customer

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Mamie And Ronald

I had great help with MobileHelp. Every time I called, I never had a problem. I've had great customer service.

6 years ago

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Verified Customer

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Anonymous

I like that the device doesn't require a phone line and I like the little lights on the buttons. It's good for people to see the buttons.

6 years ago

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Verified Customer

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Ken Bath, MI

Every time I needed them, they are right there. Well I like it because its affordable and I carry it with me.

6 years ago

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Verified Customer

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Carolyn Caldwell, TX

I've tested it and it doesn't take long for me to get to them. It's pretty quick when you press the button.

6 years ago

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Verified Customer

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Lynn Denison, TX

They've been very helpful in every instance. We tested it about a month ago and it was just fine, it works great.

6 years ago

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Verified Customer

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Marjorie Paris, TX

I am satisfied with the device because it does its job. I like the charger stand that it comes with.

7 years ago

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Verified Customer

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Ronald Victorville, CA

I think it is a really great service to have, but I don't like the style of the device and it is too complicated.

7 years ago

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Molook (Melly) Carmichael, CA

When I first tested it, someone called right away and they were very polite. The device is vey easy to use.

7 years ago

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Verified Customer

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Barbara Indianapolis, IN

It's a good price and my experience with it is good, I have only set if off accidentally when I first got it.

7 years ago

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Verified Customer

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Ace

It works good. They have been courteous and kind when I call if I have a problem and even if I don't have a problem.

7 years ago

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Verified Customer

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Doris Urbana, IL

It is something worth having. I like it very much. I test it and they are right on it, it is just what we need.

7 years ago

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Verified Customer

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Carol Sue Winchester, KY

The necklace is too sensitive. I walked down my driveway to get my garbage cans and the wind blew and then I had the fire department at my door.

7 years ago

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Verified Customer

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Susan

I don't have any problems with it. They were very helpful with any question and I got it all up and running.

7 years ago

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Verified Customer

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Russell Davenport, IA

It is small enough I can take it with me anywhere I need to go. I have tested it twice so far and it's been very easy.

7 years ago

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Judy

when I called them you know not have any problems, whoever I talked to they're always willing to help me.

7 years ago

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Verified Customer

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Shirley

If I have to call, they always answer right away. I don't really need the device at this point though.

7 years ago

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Verified Customer

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Melissa Alma, GA

They are very prompt when they respond to my dad's calls. He did fall one day and it didn't work and he couldn't get help.

7 years ago

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Verified Customer

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Madelyn Denver, CO

They are very prompt when resolving any issues I have. They were very nice about accidentally pressing the button.

7 years ago

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Verified Customer

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Harlow Janesville, WI

I have not complaints. The device works great. I am an old man with trouble hearing, but the device works great.

7 years ago

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Anonymous Crossville, TN

I haven't had the device for long, but it works great when I test it. The customer service is great because they answered all of my questions.

7 years ago

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Verified Customer

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Kathy Kingsport, TN

Sometimes the response time is a little slow when we tested the device, but it works great and we are satisfied with it.

7 years ago

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Verified Customer

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Rebecca White Bluff, TN

They are very nice every time I call. I have never had to use the device, but I am very satisfied with it.

7 years ago

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Verified Customer

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Shirley Quincy, FL

All the features on my MobileHelp are great. I tested it out when I first received it and it went okay.

7 years ago

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Verified Customer

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Donald Youngsville, NC

Even when you accidentally press the button, they always call right away to make sure everything is ok.

7 years ago

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Verified Customer

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Anonymous Las Vegas, NV

I carry it with me wherever I go. I have only had it for 3 weeks, but everything is working great so far.

7 years ago

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Verified Customer

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Mary Waynesboro, MS

The one you wear is too sensitive but other than that it's all great. They got here promptly on time.

7 years ago

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Verified Customer

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Vickie Stockbridge, GA

They were very nice to me and very knowledgeable. It went well when I tested it. I like everything except the price.

7 years ago

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Elone Ruidoso Downs, NM

They are very efficient and I appreciate that. I had a little bit of health problem and I called them and it worked.

7 years ago

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Verified Customer

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Patricia Sacramento, CA

I have never had a problem with them and they are always there if I make a mistake and get my button wrong or whatever.

7 years ago

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Verified Customer

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SHARYN Thompson

Although I've only had to utilize it once or twice, the response time was much quicker than Medical Alert!!

7 years ago

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Verified Customer

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Linda A Smith

Excellant customer service, no sales pressure, agent worked to give me best rate possible, very friendly

7 years ago

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Bonnie Wyrick Okeechobee, FL

Because it does give you independence, however I find having to carry the mobile speaker with you when you exit the house a little annoyance.

7 years ago

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Annette Klein

Haven't hard to use them YET, but when some how I pushed a button by accident, they were right there.

7 years ago

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Verified Customer

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Rae Sandler

Called and talked to a rep, had the system the next day, easy to set up. I am very happy with the system.

7 years ago

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Verified Customer

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Pat

I had the service for about 2-3 weeks and needed to use it. I was pleased with the quickness of their response and their concern.

7 years ago